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The view from the terrace is really spectacular. Room was quite big for 2 people + nicely decorated. Facilities were also very good and staff very helpul and friendly. Toilet was definitely too small. It could be a bit more refurbished. The current state was acceptable but I would expect more for that price.
Visited friends who live in the area ad well as local restaurants Not really
the staff is very nice and friendly~also, wonderful location nearby the beach, good sea vice with suitable. we live in the family room. there are all the living facilities. here is a spa and tiny salt water swimming pool, and one free bbq area. anyway, it's prefect.
Excellent access to the beach.Location suitable to all tourist activities.Very friendly staff and all issue solved without fuss.A fire alarm situation was dealt efficiently. No complaints from us.Our background is we are very seasoned local and overseas travellers and quick to point out any issues that bug us!
Friendly service, 2 minutes walk to beach, restaurants, bottle shop and services for day trips and outings. nothing all was great.
Very nice and comfort, better than we could image before
Booking apartment style accommodation. We loved all the trees and garden overlooking the pool and felt like we were in a very relaxing atmosphere. None really.
Friendly and helpful staff. Close to pier, shopping, restaurants, and anything you would need really. Nice clean rooms. Large bathroom. Beautiful pool. Wifi reception was poor in the rooms.
The staff were awesome; generally very friendly This hotel is not representative of the Shangri-La group, and I struggle to see how it maitains a 5-star rating. The showerdid not drain properly, grit between the shower tiles is black in places, the fan is chipped, carpet stained, phone's "quick dial" buttons did not work, and the room is old and dated and sparsely furnished.
Amazing location walking distance from the harbor with many shops and restaurants within the same complex. Luxurious and modern rooms without feeling pretentious. Breakfast service was $20 and most of the buffet choices were unappetizing; the omelettes and French toast prepared on request by the chef were pretty good but overall there are likely better options around Cairns. The pool was really nice but closed unusually at 8pm.
Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
We wanted to be able to relax and unwind at our first destination in Australia, this was definitely the place, the pool was very relaxing and the sunrise on the marina side was breathtaking. They had our room ready and allowed us to check in early. They also had complementary champagne and chocolates upon arrival. They also upgraded our room to a higher level so we had a better view of the bay. The location is with in walking distance to everything, including the ferries at the marina. All in all one of the best parts of our stay was the staff, they were all so welcoming, accommodating and extremely pleasant (esp Kelly and Luke!). I would definitely stay here again. pool furniture showed some signs of wear.
During our stay the towel was not very clean coz I saw three times the hair in the towel.
The proximity to the harbor, the restaurants and the facility was top notch. We loved our stay.
Location and harbour view, undercover parking, availability of services. Room not tidied until the afternoon. Tissues not replaced in bathroom last 2 days. No information at Tour Desk on national park walking sites, local towns, countryside (all focused on purchasable operator tours & facilities)
The rooms were clean and modern. Good laundrey facilities. Fantastic pool with access to gym and hot tub. Lovely views and a short walk to town centre. The hotel bar and restaurant were quite expensive.
Fantastic Gym, lovely pool and spa, fantastic view of mountains from mountain view rooms. Nice amount of space in rooms. Only that there was no microwave in the room for heating things.
Views were great both mountain view and ocean. Even nice location about 10 minutes to city center along the great esplanade. Very very dated needs complete Reno. Plus they must not look up when they clean. All the vents and doors were sooo dirty We stayed in a two bedroom condo which could have been wonderful expect the furnishings were so old and made everything feel so unclean. Plus 6 nights and no new towels etc. wifi slow or non If privately own condos they shouldn't rent people's who aren't updated as $200 per night and it was 2 star only
We were offered the opportunity to join the Priority guest program and told that discounts would apply to our accomodation and food immediately. We joined straight away and subsequently a card was left in our room. When checking out we presented the card but were told that it did not apply to our accomodation with that stay, nor did it apply to breakfasts or to room service and that we should have presented the card when actually eating in the dining room. When we said that this had not been explained to us we were told it was in the booklet which accompanied the card - which we neverreceived. We felt that the 'selling' of the Priority Guest card was deliberately deceptive and it left us with a very sour taste.
I liked the swimming pool. The restaurant downstairs has a delicious Seafood Buffet with nice, friendly staff. Rude receptionist. Room was very noisy (opposite laundry). Staff did not announce themselves before entering my room. No linen provided for my daughter's sofa bed and it was too lumpy to sleep on anyway so we had to share for the week.
Excellent friendly helpful staff great location totaly relaxing and enjoyable stay
I enjoyed the water front view along with the location just a short walk to the city. According to the website, it says that you offer a airport shuttle which I thought was free, but instead I had to catch a taxi from and to the airport.
Very comfortable bedroom with pleasant views. Nice pool. Poor organisation in dining room. Waited 45 mins for a la carte when later arrivals, ordering same meal, were served promptly. Spoilt what otherwise would have been an excellent stay!
1. Good view of the Pacific Ocean 2. Good arrangement for tour reservations, airport transportation, etc. 3. Good internet access 1. Air conditioning often too strong 2. Dining room services not so excellent
The bartender luke was very professional They gave disable room with garage view , no transportation and no room service even when I checkin at 1130 pm . Shame when the hotel was empty. They need to learn some management hospitality.
Very helpful stuff, great rooms, high value for money and perfect location. Quite pleasant stay. n/a
The location of the hotel was good, close to the sea and the marina but also close to the center and all shops, restaurants and activities. There was no pool bar open/available.
Hotel delivers what it promises on its website. Palatial, well maintained, well serviced, well everything. Fantastic pool (and service at the pool). Nice rooms, excellent mattresses (you'll want to buy one after sleeping on one!), good views. I wish I could stay longer there :)
Well priced , clean, friendly staff appropriate for my needs although only a quick visit. Checking out was a little slow.
The pool was fantastic and the gym facility were great. Our entry cards kept failing - which meant plenty of trips to reception to get it sorted which was a bit of a pain - especially when we had to wait in line. Also - for the price of the rooms, they could update the television sets - they were a bit old and crappy.
Great location, very beautiful rooms and bathrooms. Good management department who are very prompt.
Welcoming staff; comfortable and quiet room as per our request. Very pleasant ambience. This was our second stay and the improvement over the first visit in both physical facilities and staff friendliness was considerable. tNothing negative.
Spacious rooms The fee for having internet access is outrageous (29$/day); also, breakfast is not exactly cheap (25$).
Nice pool area, subject to the comment below. There are only two umbrellas on the entire pool deck which is a problem given the climate
Location was excellent, good helpful staff, good quality room & furnishings Did not like having to pay extra for Internet use.
The lobby is gorgeous. There is elegant moulding throughout the rooms. Pool appeared large. Room service (spaghetti) serving was small but very delicious (and quick and they called back with a correction to a statement about their menu). I was able to check in early. Location is fantastic. They're next door to shops, grocery store, bar, and casino (including "The Dome"- indoor rainforest), and they're a small block away from the marina (where the reef boats take off from) and fantastic dining (the Pier area). This hotel is a good compromise for still having a nearly high-end experience but saving some money. By U.S. standards it would probably achieve a 3.5 star rating (Aussie ones run higher). Ac was off (set too high to be on) when I entered the room, so it smelled (I spent 1/2 an hour looking for signs of mold, but didn't see anything that suspicious). Eyelash on pillow, massive build up of soap scum/residue on ledge in shower/bathtub, tables unclean (sticky,food,marks), bathroom floor a bit sticky (but had had a good seemingly recent waxing, so it was very bright/pretty). The room overall was clean just not "that clean".
I'ts location on the Esplanade The amenitiies in the room were dilapidated. Staff said that renovations were being considered but that doesn''t helpthe guest who is allocated a roomat present in one ofthese old rooms.
Comfortable and quiet.Good amenities Enjoyed our stay
Location. Had ocean front room Should have to buy towels for the pool....that's really not cool. Heat you spa, most people like a hot spa. Tv and phone didn't work, wanted to switch hotels
The location was perfect. The staff was friendly and helpful. The matresses were too soft.
It was close to the centre of Cairns but not so close that it was noisy Nothing
The proximity to the centre, the helpful staff and the general atmosphere. Bathrooms could be better appointed, ie tiling.
We enjoyed the night concierge Brian who was especially friendly and helpful at our departure. Our room had the slight smell of smoke, which was unpleasant given that we had our 2 children with us.
Location. View. Rooms No complementary breakfast
Location Furniture a bit dated
The staff was helpful and non intrusive, the room was changed promptly when we clarified that the bedding arrangement was not as agreed. Overall a very good experience. The lifts were daggy and slow and the carpets were not vaccumed every day. However, that was not a big drama.
comfort of hotel room especially the lighting, the bed, the bath and the shower
The huge comfortable bed
Nice and friendly staff, even the most basic rooms feature a whirlpool and are huge. Room was advertised on booking.com as having a Sauna and did not.
Location, views, comfort. I should have realised but the photo's of the rooms is nothing that you receive. I was disappointed when I got to my room compared to the photo's and I think i paid premium rate for a medium class room.
Good location, close to conference centre, staff helpful, rooms clean, pool available No
It was in a good position,and the staff were friendly I thought that the prices of food and drink were too high.eg Breakfast @ $30 odd is way over the top.As a result of this,we never drank or ate at the hotel facilities-you could get a lot more business with reasonable prices.
Exceptionally friendly and helpful staff. Comfortable suite with good balcony view. Easy walking distance to major attractions, the seafrontand good restaurants and shops.Upgrade to suite at reasonable cost
All round excellent experience. Well done Pullman!
Receptionist is very good and helpfull. They tried to help quest while checking-in and out. Hotel has a small fitness and equipment.
The room was excellent and the staff were very friendly. The sauna was out of order
Quiet location and within easy walking distance to the city centre and shops. The pillow is not that all comfortable
This hotel room was exceptionally clean, the staff were nice, and bed was very comfortable. Internet is available for a fee and you can log on and log off. The hotel is right on the edge of the busy part of the Esplanade, far enough away for a quiet night's sleep. Underground parking is available too.
We enjoyed our stay at the Holiday Inn. I would certainly return there if we come again to Cairns We have no complaints
Excellent service!!!! The hotel was absolutely beautiful, the excursion specialist was amazing ( she knew her stuff), the restaurant inside the hotel was delicious, and the location was perfect!!! This was our favorite hotel in Australia!!!! :)
Lovely view, comfy beds and the choice of pillow types! It would've been nice to have a coffee plunger and real coffee, instead of instant. Bathroom was a bit snug but well appointed.
Fantastic location. Outdoor area between rooms a bit run down.
A thoroughly good hotel - perfect location, brilliant staff and an exceptional breakfast! The pool is the largest I have seen in a hotel. We had caught a fish on a charter boat and the chef cooked it for us, with a delicious soup and salad accompanying it.
The location was good and the staff were polite and helpful. The bathrooms are getting old and the roomservice was unable to supply a bottle of french chanpagne, when ordered
Friendly and helpful staf, well appointed room with very comfortable bedf
I enjoyed my stay at the Cairns Hilton. I found it comfortable and the service was very good.
The upgrade to the refurbished room The pool set up was very average
I liked the welcome , helpful and friendly staff and the ambience I did not like that the bath tub in our room had a small chip on the rim.Maybe the maintenance staff were unaware of the damage.. It was a jarring note in otherwise comfortable and lovely accommodation
Staff were great. Room was satisfactory. Location great.
Location. Friendly front desk staff.
excellent location with good room facilities and view. the restaurants are also reasonably priced and considerable quality.
The Staff in the breakfast buffet were very pleasant. Bed was comfortable. Bathroom was mouldy and shower head didn't work properly
It was clean and the views of the bay from the room were fantastic. Most of the staff were helpful. The wired internet in the room was extortionately priced and didn't work in the time we stayed there. The wireless was also extremely expensive and the breakfast was the same - many hotels supply a buffet breakfast with the room, but this was $23 for a cooked breakfast - that's more than an expensive cafe. The drinks and restaurant food were also way overpriced for what they were, though tasty. It was nearly $10 just to do a single set of self-service laundry. A couple of members of staff were unfriendly and unhelpful, but that was not the norm.
We enjoyed the location of the hotel, its friendly staff and value for money Nothing
Reception staff on check-in extremely friendly and helpful Cleanliness of bathroom was not good with mould growing in various places
Location, Free Shuttle service to city centre, Front Desk Staff
Good staff. Very friendly and efficient.
great breakfast. good food , hot water .big beds,comfy room ,friendly staff.
Room comfortable, free shuttle service to city centre No
Very easy checkin & checkout. Very helpful front desk. They stored one bag for a week while we were on a dive boat. Ask about prepaying for breakfast at the hotel -- its $5 cheaper for the buffet per person. WIFI/Internet service in need of serious upgrade!!!! Service was slow & spotty, often requiring multiple attempts to connect. Location is a bit away from downtown Cairns.
The personal service was excellent
The room is spacious and comfortable. It is situated in an very quiet area, which may fit mid-aged married class of people or honeymooner looking for peace, but a bit too far away from the main city attraction for the bachelors. Then I regret that the shuttle bus to town has not, at least, a rotation every 1/2 hour; Nevetheless, I appreciated the ZEN atmosphere which seems to prevail in its walls, with the discretion and efficiency of the staff. I have a good short stay, and would be pleased to stay again in this hotel. not enough shuttle bus to town, as the hotel is a bit too far away from the city center
Location was very central to all shopping areas in Cairns.
Ver nice hotel, location very good breakfast quite expensive
I was there less than 24 hours. I did have reason to make some enquiries with the reception staff and they were very polite and helpful. No
clean and quiet
The location of the hotel is very good. Rooms were very clean. Price was fair (maybe a bit expensive but still ok) /
all the staff were very nice and helpfull the first room was a bit noise but the staff kindly allocate me in another room
We booked the executive room - with the description "with panoramic Esplanade & water views" given on booking.com we expected to be facing the waterfront the esplanade is located at. However, the water view was restricted to see part of the harbour/marina and was majorly obscured by the Hilton and the Reef Hotel (Casino). The staff wasn't helpful at all - they argued that the Hilton is "kind of new there" and that they would have to change the description they gave booking.
Location Breakfast is boring without any change.
Location bery handy to everything Retsaurant staff laked friendliness & personality. No smiles. Your cleaning or domestic staff where very friendly.
Self contained with cooking facilities and implements, sea view but it has to be paid for I did not like to pay an additional $40 for my daughter to sleep on the sofa bed. The felt room was pricy for this time. The fact that I got tinea from the spa bath having a shower did not help.
Location was perfect. They were happy to let us leave luggage when we checked out to go diving for 4 days as we were returning after.
This is a very luxury and well designed place for a stay a romantic with all the pools and the whole complex!
everything was as it should be for a 5 star !! clean,efficient,peaceful,all went very smoothly! one member of the staff was very rude and I am sure will be his own undoing!
Luxury, location, spacious , clean The room needs an arm chair(s) in room
The pool was lovely and the setting was fantatstic. There was a variety of areas. The rooms were clean and comfortable. The staff were unresponsive to a request to fix a broken item. This gave an impression that the hotel was uninterested in client comfort. The reviews had promoted a 5 star experience and this aspect meant it did not reach this standard.
It was relaxing, modern, excellet facilities, great staff and fantastic weather for the middle of winter.
The staff at the Mantra Esplanade really go above and beyond and the hotel is really a steal at the price we paid. Please do note that you'll probably have to buy your own internet!
I had more valued experience at Mantra Esplanade than I expected from impression I had from looking at your website.
Rooms are large. Beds are comfortable. During a weekend stay (Fridays, Saturdays, Sundays) there is a lot of noise from outdoors music groups playing at a hotel next door, in the afternoons and evenings, which made it impossible to relax in the room at either of these times.
The location was great, room was clean, comfortable bed shower stall needs work-water gets everywhere
Great location, nice staff and big rooms. Room rates can be too high
The view and the location in the central CBD. Rooms were too small.
For what I paid (obviously the price can vary), it was great - Perfect location, right on the Explanade Updated room (simple, comfortable, but updated) Balcony in the room with a view of the Esplanade This was fine with me, but there is no daily maid service. Must stay a week to get in complimentary
Breakfast good and service also good, friendly staff Bathroom filthy, and ants everywhere. After mentioning it to the cleaning staff and at the reception desk nothing changed, the bathroom wasnt taken care of at all.
for us it was very central to everywhere we went.
It was just ok. It was kind of expensive for money value. Holiday Inn located next block was cheaper and nicer.
Appearance and layout of the hotel reception areas. Room well designed and comftable Layout of the buffet area of resturant could be better designed, confusing and cramped
Relaxing, service was good, friendly and happy staff Breakfast. There was not a lot of service or care, it appeared that no one was in charge and everything was self service. No cups, spoons or side plates.
I loved the bed, very comfortable. I also liked the private balcony over the pool lagoon. The Internet was very slow and the scrollers on the mouse didn't work.
The only good words i can say about this hotel is that it was close to the Reef Terminal where we caught our ferry out to the reef the following morning. On arrival i asked if they still did cheap movie tickets for locals (people who live in Cairns) and they said yes so i paid $20 cash for 2 tickets so i could take my daughter, visiting from interstate, to the movies that afternoon, we didnt go but on checking out this hotel said i never paid and wanted another $20 for them which i refused to pay, in the end i gave them the movie tickets back. I could tell that they didnt believe that i had already paid, they asked me for a receipt for the tickets but i was never given one. So seeing as i live in Cairns and i have a lot of interstate visitors the Novotel Cairns Oasis Resort, will never see me back there, any of my local friends there and definately none of my interstate visitors staying ther
very nice room and hotel, in a quiet place but very close of town center. Very good hotel to spend 1 or 2 days in cairns to prepare the way to the north queensland
Central location, a walk to everywhere, great pool for kids , free internet really cool. Good breakfasts. Room was musty on arrival, but we were offered to change.
Good location, close to shops and esplanade area. The room was nicely refurbished, but the bathroom was still old (but clean and tidy). The pool area looked good but it was raining so we didn't get to use it. Free wifi in the lobby and free internet in the room (with a cable from reception) but in-room was not working at th time so we went to the lobby. Slight mixup with payment (i thought booking.com was taking payment, but apparently they didn't and the hotel wanted the payment). Also, we arrived early and they kindly looked after our bags and said they would call our mobile when the room was ready, but they didn't call us.
Close to our venue. Being charged $100 from our bank account but not being told this was going to happen. We just thought we were having a credit card imprint taken.
Central location, quiet inside, nice balcony, near lots of facilities.
my partner and myself liked the closeness to the shopping precint the staff was very friendly.
The staff were friendly & efficient, food good, room comfortable, and location superb. We didn't get to stay long enough....
close proximity to restaurants, beach and other tourist destinations plus the relaxing enviornment
Friendly and very helpfull staff, nicely decorated room
The dining facilitywas great The surcharge of 1.5 % was not mentioned till I was about to pay the account even though I booked via the net
Had a great expereince at the resort, nice and relaxing after spending the month travelling around Oz. Would strongly recommend this to friends and family
Location and Restaurants very good. The whole complex is need of uplift, however rooms still comfortable.
Location The view on the marina -
The 2 bedroom apartment was spacious & clean. Hotel front desk staff were friendly & efficient. Our stay wasn't long enough!!
A funky contemporary hotel, in a good location, with very helpful staff. Good health and fitness faciities. Very modern, spacious, clean and well kitted out rooms.
We had a view of the harbour. It felt like we were in Europe. It was a great location. We had to ask the cleaning staff to wash our dirty dishes and to clean the room more thouroughly and earlier in the day.
Front desk was rude.
Great location, nice facilities Internet expensive, no wireless
The friendliness of the staff, Dundees restaurant was excellent the service was excellent, the room staff were excellent, we will certainly stay again. We walked everywhere. It is a top spot.
I liked the privacy nothing
Modern, spacious & comfortable. Great view, great location, close to lots of great restaurants in the heart of Cairns. Everything was great, except for restaurant directly downstairs takes an eternity to bring out meals, shame because the menu was quite good! :(
Good location, close to city and waterfront.
comtemporary, convenient location, right at the pier. walking distance to the center of the town, restaurant. nice view and comfortable with the bay view room