Some guests recommended checking the room thoroughly before unpacking, as some rooms were reported to be dirty with issues like stained bedsheets, dirty floors, and malfunctioning amenities.
Several guests mentioned that the surrounding area felt unsafe, with reports of drug activity and a high number of homeless individuals. It's advisable to be cautious when venturing outside, especially after dark.
Many guests reported cleanliness issues, including dirty rooms, stained towels, and even sightings of bugs and roaches. It's recommended to inspect the room upon arrival and address any concerns with the staff promptly.
Some guests experienced disturbances due to noise from other guests, traffic, and malfunctioning amenities like loud heaters. Consider bringing earplugs or requesting a room in a quieter area of the hotel.
Despite some reports of outdated and malfunctioning amenities, such as non-working air conditioning, broken bathroom fixtures, and limited lighting, some guests found the staff to be accommodating in addressing these issues. It's advisable to verify the functionality of essential amenities upon check-in.
A few guests mentioned issues with overbooking and unexpected charges. It's recommended to double-check the booking details and clarify any discrepancies with the hotel staff to avoid billing surprises.
While the hotel allows pets with applicable charges, some guests were surprised by additional fees for bringing small dogs, which were not clearly indicated in the hotel's literature. It's advisable to confirm the pet policy and associated costs in advance.
Several guests expressed concerns about limited and tight parking, as well as the need to be cautious due to the neighborhood's sketchy nature. Consider parking closer to the office for added security.
Despite various facility-related issues, many guests praised the staff for their friendliness, professionalism, and helpfulness. Engaging with the staff for any assistance or concerns may enhance the overall experience.
The hotel's proximity to attractions like the Tucson Botanical Gardens, Pima Air and Space Museum, and the University of Arizona makes it convenient for exploring these places. Consider planning visits to nearby attractions during the stay.
