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|Value for money||6.6|
|Distance to city center||3.1 mi|
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The staff were helpful and refunded me for the two nights I cancelled as I shortened my stay.
There is a major seaweed issue in Tulum. The smell is quite atrocious. Unfortunately this ruined my trip as the hotel did not inform me of this before I arrived. On top of that I had no idea there were no telephones in the room, and I would have loved some room service as I had fallen ill. As well as this I would recommend that if a property is being rented out in the summer months, the fact that a guest is booking a room on booking.com during these months, they should be prompted either to opt in for an AC due to the weather or be informed that there are no AC rooms. I was sleeping in humidity, had a flu, and could not have room service so not the ideal trip for me!
The facility meet our expectation. Right on the beach and well maintained. The customer service was excellent beginning with the fresh coconut drink to the assistance with our baggage.
Unfortunately, there were massive amounts of seaweed stacked up on the entire beach front in Tulum making the overall stay in Tulum miserable!! In fact, we cancelled the second night of our stay and returned to Cancun. Obviously, this was not the hotel's fault and they kindly reimbursed us for the second night's room rental! Very kind and understanding on the part of hotel management! I would consider booking here again; but, I'd check the condition of the beach in Tulum before doing so...
Barbara the manager was fantastic! They went out of their way to ensure I had yoga class options and so helpful with recommendations and vegetarian meals!
The food was fresh and very good. I liked the Mexican influence in many of the dishes.
I would have enjoyed more variety or choice in the menu and a better choice of wines. The fish dishes were excellent but th fish was just a tiny bit overcooked.
amazing beach location,quiet and peaceful
food wasnt great, fish tacos were not fresh and waiters quite pushy
With a stay at Maya Tulum Resort - Wellness & Retreat in Tulum, you'll be on the beach, steps from Tulum Beach and a 4-minute drive from Playa Paraiso. Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
based on 66 reviews
Value for money
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Reviews about Maya Tulum Resort
Most Popular Landmarks
- Playa Paraiso 2.7 mi
- Tulum National Park 3.4 mi
- Tulum Mayan Ruins 3.7 mi
- Gran Cenote 5.4 mi
- Tulum Monkey Sanctuary 6.9 mi
- LabnaHa Ecopark Adventures 8.9 mi
|Playa Del Carmen||39.3 mi|
|San Miguel de Cozumel||41.2 mi|