Suite Casa Tortuga

The rooms are spacious and come with all amenities, including a refrigerator to keep drinks cold.

The hotel is located in a neighborhood within short walking distance to the tourist zone, offering a convenient and authentic experience.

The staff is super nice and provides great customer service, ensuring that everything in the room works and offering a cenote ticket as a nice treat.

While the rooms are nice and clean upon arrival, some guests have experienced issues with cleaning services, so it's advisable to communicate any cleaning needs directly with the staff.

The rooms feature a nice balcony and offer access to Netflix for entertainment during your stay.

Some guests noted that noise from outside could be heard due to the doors and windows. If you're sensitive to noise, consider this when choosing your room.

The WiFi may not be reliable, as mentioned by some guests. If you require a stable internet connection, it's advisable to have a backup plan.

A few guests mentioned that housekeeping was not consistent. Consider bringing extra towels or toiletries to ensure you have everything you need during your stay.

The hotel is within walking distance to the tourist zone and close to attractions such as Fantasea Dive Diving & Adventures and Templo de las Pinturas, making it convenient for exploration.

Guests appreciated the spacious rooms with amenities like a refrigerator. If you value space and convenience, this could enhance your stay.

Some guests enjoyed the balconies, so consider opting for a room with a balcony to relax and enjoy the surroundings.

While the hotel received positive feedback, some guests expressed disappointment with the city of Tulum itself. Managing expectations about the destination can help you focus on the positives of your stay.

The hotel offers flexible check-in and check-out times, allowing you to plan your arrival and departure with ease.

If you enjoy entertainment, the availability of Netflix in the rooms could be a bonus for a relaxing evening in.

If you prefer regular housekeeping, it may be helpful to communicate your needs directly with the hotel staff upon arrival to ensure a comfortable stay.