The Grand Hotel at the Grand Canyon, Tusayan Hotels from $282

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Families
Business
Solo

Overall Rating

Based on 4,137 reviews

Location

9.4 "Terrific location."
Vibe

8.2 "Vibe was good."
Service

7.0 "Good service."
Room

6.7 "Rooms are ok."
Food

5.1 "Food is average."
WiFi

4.7 "Internet is poor."
Value for money

3.9 "Value below average."
Breakfast

3.6 "Breakfast is below average."

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Overall Rating

Based on 2,109 reviews

Location

9.4 "Terrific location."

9.9 "Great parking, according to 99%."

10.0 "100% thought parking was inexpensive."

10.0 "100% enjoyed the restaurants & bars nearby."

9.3 "93% liked the proximity to sightseeing."
Vibe

8.0 "Vibe was good."

9.1 "91% enjoyed the lobby entrance."

8.7 "87% enjoyed the friendly atmosphere."

8.5 "85% said it was a stylish hotel."

9.0 "90% thought the hotel was luxurious."
Service

6.6 "Service is ok."

6.6 "Only 66% thought the service was professional."
Room

6.5 "Rooms are ok."

6.4 "Only 64% said rooms were clean enough."

5.9 "For only 59%, the bathroom was ok."

5.5 "55% thought the kitchenette was ok."
Food

4.9 "Disappointing food."

0.8 "The price was too high for 92%."

4.0 "For 60%, the dining experience was not enjoyable."
WiFi

4.9 "Internet is poor."

3.7 "63% said the wifi quality was bad."
Value for money

3.8 "Value below average."

0.8 "The price was too high for 92%."

2.9 "71% said the breakfast was too expensive."
Breakfast

3.4 "Breakfast is below average."

2.9 "71% said the breakfast was too expensive."

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Overall Rating

Based on 1,944 reviews

Location

9.5 "Terrific location."

9.7 "Great parking, according to 97%."

9.6 "96% liked the proximity to sightseeing."

10.0 "100% enjoyed the restaurants & bars nearby."
Vibe

8.8 "Vibe was good."

9.4 "94% enjoyed the lobby entrance."

9.1 "91% enjoyed the friendly atmosphere."

8.8 "88% said it was a stylish hotel."

9.0 "90% thought the hotel was luxurious."
Room

6.7 "Rooms are ok."

6.2 "Only 62% said rooms were clean enough."

6.9 "For only 69%, the bathroom was ok."
Service

6.7 "Service is ok."

6.3 "Only 63% thought the service was professional."

5.0 "Housekeeping was ok, according to 50%."
Food

5.1 "Food is average."

5.9 "Only 59% were satisfied with the menu."
WiFi

4.4 "Internet is poor."

3.1 "69% said the wifi quality was bad."
Breakfast

3.3 "Breakfast is below average."

2.8 "72% said the breakfast was too expensive."
Value for money

3.0 "Terrible value."

2.8 "72% said the breakfast was too expensive."

0.8 "The price was too high for 92%."

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Overall Rating

Based on 82 reviews

Location

9.5 "Terrific location."
Vibe

8.6 "Vibe was good."
Comfort

7.5 "High comfort."

7.9 "79% thought rooms were spacious."
Room

6.9 "Rooms are ok."

6.8 "Only 68% said rooms were clean enough."
Service

6.9 "Service is ok."
Food

4.9 "Disappointing food."
Value for money

4.1 "Value below average."

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Good to know

"Comfortable beds"

"Nice building"

"Pleasant entrance area"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

8.0

review from

The hotel was nice, clean, and provided a good experience for our family. The lobby decor was nice and gave you a fancy feel and my son loves all of the animal heads. What we did not like was the restaurant and bar at the hotel. The restaurant was mediocre at best from the food to the service. The waif for just the meal was about an hour. The staff did not pay attention very well. We went to the restaurant and the wait was about an hour and a half and there were a lot of empty tables I counted at least 7 or more. Then when our drink order was taken the waiter only took one drink order and left. When he came back we finally got to order our other two drinks. Also we asked for straws and the waitress came back with one straw when they delivered 3 drinks. When we ordered our food three of us ordered meals but only one meal came out. We wanted to ask the waitstaff where the rest of our food was but they never came to check on us. Finally after waiting for another 30 minutes we decided to close out our tab. I had to got to the bar to get some service and the waiter just handed me the bill without saying a word or asking any questions, or even explaining what happened to the rest of our food order. To put us kindly I will joy be visiting the restaurant there again.

Reviewed May 2016
10.0

review from

Everything was new and plush. Staff were nice. High end for a remote location. Very close to GC south rim. TV remote did not perform.

Reviewed Feb 2016
4.2

review from

I travel for a living and walked in hotels and restaurants for 15 years. We had a pretty good night stay the first night and upon coming back from the canyon afternoon raising sunrise, we were informed that they gave our room away for the night. They were completely unapologetic and simply told us "we're sold out". The woman we have been dealing with had no explanation as to why we had nowhere to stay that night all of a sudden. When we asked to speak to the manager, we encountered the single worst service industry employee I've ever met my life. She was rude,uninformed and had zero training in how to provide good service to customers paying a lot of money and also how to manage a staff of service industry employees.Run for your lives from this hotel!

Reviewed Jan 2016
9.7

review from

Location. Friendly people. Indoor pool.

Reviewed Dec 2015
10.0

review from

Very friendly and helpful staff. Comfortable rooms, nice restaurant. Only complaint was the heater in our room ran hot or cold, thermastat must be messed up.

Reviewed Nov 2015
8.2

review from

Nice bathroom. Nice bed. Excellent restaurant and bar. Loves the cabin type decorating. Friendly staff. Clean One small elevator no frige in room

Reviewed Mar 2015
7.4

review from

Very comfortable and cozy rooms. Great steakhouse restaurant attached. Luxurious bathrooms. Pool and many rooms were under renovation. Didn't 'hide' the room renovations so there was some dust and dirt that got kicked up in the hallways.

Reviewed Mar 2015
6.3

review from

Location in town. Lobby, gift and restaurant was beautiful. I REALLY didn't like that after a long 14 hour day we come back to our room to relax and the a/c did not work at all. I called front desk and they sent the maintenance man right away but he couldn't fix it. He said he had a new unit in the store room and could swap it out in 5 minutes, but he does not have the key and it was locked. Our only option was to sweat our asses off all night or switch rooms. We had a king bed and we were bumped to a queen bed room two floors down. I am a big guy so this sucked. The worst part is we had ALL our suitcases unpacked and hanging in the closet and our stuff out all over. Took a half hour to pack up to move downstairs. The new room was ok, at least the a/c worked, but the bathroom had a fan in the ceiling and no switch to be found. The towels were clean, but clearly very old. Very disappointed in our stay. I spoke to the front desk concerning a discount on the room based on my experience and was told since I booked with Expedia, I would have to contact them. So I can see where this is going. I will do so when I return home from my trip and I will wait to put my review of my experience on TripAdvisor.Com until I see what happens then.

Reviewed Sep 2014
8.6

review from

The staff was very friendly, helpful and professional. The room was clean, had comfortable beds and a Keurig coffee maker. It was located ~10 minutes from the Grand Canyon rim. It was more money than comparable hotels in the area and did not have a refrigerator (it is a very 'green' hotel so this is understandable).

Reviewed Jun 2014

8.0

review from

The hotel was nice, clean, and provided a good experience for our family. The lobby decor was nice and gave you a fancy feel and my son loves all of the animal heads. What we did not like was the restaurant and bar at the hotel. The restaurant was mediocre at best from the food to the service. The waif for just the meal was about an hour. The staff did not pay attention very well. We went to the restaurant and the wait was about an hour and a half and there were a lot of empty tables I counted at least 7 or more. Then when our drink order was taken the waiter only took one drink order and left. When he came back we finally got to order our other two drinks. Also we asked for straws and the waitress came back with one straw when they delivered 3 drinks. When we ordered our food three of us ordered meals but only one meal came out. We wanted to ask the waitstaff where the rest of our food was but they never came to check on us. Finally after waiting for another 30 minutes we decided to close out our tab. I had to got to the bar to get some service and the waiter just handed me the bill without saying a word or asking any questions, or even explaining what happened to the rest of our food order. To put us kindly I will joy be visiting the restaurant there again.

Reviewed May 2016
10.0

review from

Everything was new and plush. Staff were nice. High end for a remote location. Very close to GC south rim. TV remote did not perform.

Reviewed Feb 2016
9.7

review from

Location. Friendly people. Indoor pool.

Reviewed Dec 2015
10.0

review from

Very friendly and helpful staff. Comfortable rooms, nice restaurant. Only complaint was the heater in our room ran hot or cold, thermastat must be messed up.

Reviewed Nov 2015
8.2

review from

Nice bathroom. Nice bed. Excellent restaurant and bar. Loves the cabin type decorating. Friendly staff. Clean One small elevator no frige in room

Reviewed Mar 2015
8.6

review from

The staff was very friendly, helpful and professional. The room was clean, had comfortable beds and a Keurig coffee maker. It was located ~10 minutes from the Grand Canyon rim. It was more money than comparable hotels in the area and did not have a refrigerator (it is a very 'green' hotel so this is understandable).

Reviewed Jun 2014

7.4

review from

Very comfortable and cozy rooms. Great steakhouse restaurant attached. Luxurious bathrooms. Pool and many rooms were under renovation. Didn't 'hide' the room renovations so there was some dust and dirt that got kicked up in the hallways.

Reviewed Mar 2015

4.2

review from

I travel for a living and walked in hotels and restaurants for 15 years. We had a pretty good night stay the first night and upon coming back from the canyon afternoon raising sunrise, we were informed that they gave our room away for the night. They were completely unapologetic and simply told us "we're sold out". The woman we have been dealing with had no explanation as to why we had nowhere to stay that night all of a sudden. When we asked to speak to the manager, we encountered the single worst service industry employee I've ever met my life. She was rude,uninformed and had zero training in how to provide good service to customers paying a lot of money and also how to manage a staff of service industry employees.Run for your lives from this hotel!

Reviewed Jan 2016
6.3

review from

Location in town. Lobby, gift and restaurant was beautiful. I REALLY didn't like that after a long 14 hour day we come back to our room to relax and the a/c did not work at all. I called front desk and they sent the maintenance man right away but he couldn't fix it. He said he had a new unit in the store room and could swap it out in 5 minutes, but he does not have the key and it was locked. Our only option was to sweat our asses off all night or switch rooms. We had a king bed and we were bumped to a queen bed room two floors down. I am a big guy so this sucked. The worst part is we had ALL our suitcases unpacked and hanging in the closet and our stuff out all over. Took a half hour to pack up to move downstairs. The new room was ok, at least the a/c worked, but the bathroom had a fan in the ceiling and no switch to be found. The towels were clean, but clearly very old. Very disappointed in our stay. I spoke to the front desk concerning a discount on the room based on my experience and was told since I booked with Expedia, I would have to contact them. So I can see where this is going. I will do so when I return home from my trip and I will wait to put my review of my experience on TripAdvisor.Com until I see what happens then.

Reviewed Sep 2014

The Grand Hotel at the Grand Canyon

$282+

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