Guest reviews
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Overall Rating
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9.4 "Terrific location."9.2 "
Great parking , according to 92%." 9.1 "91%liked the proximity to sightseeing ." 9.5 "95%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100% thoughtparking was inexpensive ." 10.0 "Good access to the airport , said 100%." 10.0 "Near to public transport , according to 100%." 10.0 "City centre within easy reach , said 100%." -
8.7 "Vibe was good."9.4 "94%
enjoyed the lobby entrance ." 8.8 "88%enjoyed the friendly atmosphere ." 9.4 "94% said it was astylish hotel ." 9.3 "93% thought thehotel was luxurious ." -
8.5 "Amenities are good."8.5 "85% thought the
building was wonderful ." 9.4 "94%enjoyed the lobby entrance ." 9.3 "93% thought thearchitecture was beautiful ." 8.4 "84% found thegrounds to be nice ." 10.0 "Business facilities were excellent , according to 100%." -
7.4 "Nice rooms."7.9 "79% said the
beds were comfortable ." 7.0 "70% saidrooms were clean ." 7.1 "71% werehappy with the bathroom ." 7.9 "79% thoughtrooms were spacious ." 9.6 "96% liked thebig bathroom ." 8.2 "82% thought theview was good ." 7.1 "71%enjoyed the shower ." 7.8 "78%enjoyed the balcony ." -
7.0 "Good service."6.8 "68% said the
reception staff was ok ." 6.7 "Only 67% thought theservice was professional ." 6.1 "61% thought themanagement was tolerable ." 5.4 "54% thought thelaundry service was ok ." 6.3 "Only 63% weresatisfied with the booking process ." -
5.2 "Food is average."6.0 "Only 60% were
satisfied with the menu ." 6.7 "Only 67% saidbeef and steak dishes were good ." 6.8 "Desserts were ok , said 68%." -
4.2 "Breakfast is below average."2.8 "72% said the
breakfast was too expensive ." -
3.9 "Value below average."1.5 "The
price was too high for 85%." 2.8 "72% said thebreakfast was too expensive ." 2.7 "73% saidbeverages were too expensive ." -
3.7 "Internet is poor."2.7 "73% said the
wifi quality was bad ."
Overall Rating
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9.4 "Terrific location."9.4 "
Great parking , according to 94%." 9.1 "91%liked the proximity to sightseeing ." 10.0 "100% thoughtparking was inexpensive ." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.4 "94%liked the proximity to shopping ." 10.0 "Good access to the airport , said 100%." -
8.5 "Amenities are good."8.5 "85% thought the
building was wonderful ." 9.5 "95%enjoyed the lobby entrance ." 9.2 "92% thought thearchitecture was beautiful ." -
8.4 "Vibe was good."9.5 "95%
enjoyed the lobby entrance ." 8.5 "85%enjoyed the friendly atmosphere ." 9.4 "94% said it was astylish hotel ." 9.4 "94% thought thehotel was luxurious ." -
7.5 "Good service."8.8 "88% found the
staff to be very friendly ." 7.2 "72% said thereception staff was great ." -
7.3 "Nice rooms."7.6 "76% said the
beds were comfortable ." 8.6 "86% thoughtrooms were spacious ." 9.5 "95% liked thebig bathroom ." -
5.0 "Food is average."1.6 "The
price was too high for 84%." 4.0 "For 60%, thedining experience was not enjoyable ." 3.9 "Unclean dining area , according to 61%." -
4.2 "Breakfast is below average."3.1 "69% said the
breakfast was too expensive ." -
4.0 "Value below average."1.6 "The
price was too high for 84%." 3.1 "69% said thebreakfast was too expensive ." -
3.4 "Internet is poor."2.6 "74% said the
wifi quality was bad ."
Overall Rating
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9.5 "Terrific location."9.4 "94%
liked the proximity to shopping ." 9.0 "Great parking , according to 90%." 9.3 "93%liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100% thoughtparking was inexpensive ." -
8.6 "Vibe was good."9.4 "94%
enjoyed the lobby entrance ." 9.1 "91%enjoyed the friendly atmosphere ." 9.2 "92% said it was astylish hotel ." 9.1 "91% thought thehotel was luxurious ." -
8.4 "Amenities are good."8.4 "84% thought the
building was wonderful ." 9.4 "94%enjoyed the lobby entrance ." 9.2 "92% thought thearchitecture was beautiful ." -
7.0 "Nice rooms."7.9 "79% said the
beds were comfortable ." 7.2 "72% werehappy with the bathroom ." 8.2 "82% thought theview was good ." 9.6 "96% liked thebig bathroom ." 8.0 "80%enjoyed the balcony ." -
6.7 "Service is ok."6.9 "69% said the
reception staff was ok ." 6.5 "Only 65% thought theservice was professional ." 5.5 "Housekeeping was ok , according to 55%." 5.5 "55% thought thelaundry service was ok ." -
4.9 "Disappointing food."1.4 "The
price was too high for 86%." 3.5 "For 65%, thedining experience was not enjoyable ." -
4.4 "Breakfast is below average."2.7 "73% said the
breakfast was too expensive ." -
3.6 "Internet is poor."2.5 "75% said the
wifi quality was bad ." -
3.2 "Terrible value."1.4 "The
price was too high for 86%." 2.7 "73% said thebreakfast was too expensive ."
Overall Rating
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9.4 "Terrific location."
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8.9 "Vibe was good."9.4 "94% said it was a
stylish hotel ." -
8.7 "Amenities are good."8.7 "87% thought the
building was wonderful ." -
7.7 "Nice rooms."7.9 "79% thought
rooms were spacious ." 7.1 "71% werehappy with the bathroom ." 8.0 "80% said thebeds were comfortable ." -
7.7 "High comfort."7.9 "79% thought
rooms were spacious ." 8.0 "80% said thebeds were comfortable ." -
5.3 "Food is average."
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4.2 "Value below average."
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4.1 "Breakfast is below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.4review from
shampoo and conditioner was nice. Got bed bugs in one of the rooms. Also, the toilet lever was broken, but was still usable.
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10.0review from
The hotel was great! It was very close to the Grand Canyon. The room was very clean and the staff was very friendly and answered all of our questions about the park. Would definitely stay there again and recommend it highly.
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6.8review from
Rooms were very clean and modern. Great price point. No food after 10 at night.
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9.4review from
Hotel Staff was very helpful and considerate Hotel.com was terrible...messed up both my reservations.
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8.0review from
The hotel was nice, clean, and provided a good experience for our family. The lobby decor was nice and gave you a fancy feel and my son loves all of the animal heads. What we did not like was the restaurant and bar at the hotel. The restaurant was mediocre at best from the food to the service. The waif for just the meal was about an hour. The staff did not pay attention very well. We went to the restaurant and the wait was about an hour and a half and there were a lot of empty tables I counted at least 7 or more. Then when our drink order was taken the waiter only took one drink order and left. When he came back we finally got to order our other two drinks. Also we asked for straws and the waitress came back with one straw when they delivered 3 drinks. When we ordered our food three of us ordered meals but only one meal came out. We wanted to ask the waitstaff where the rest of our food was but they never came to check on us. Finally after waiting for another 30 minutes we decided to close out our tab. I had to got to the bar to get some service and the waiter just handed me the bill without saying a word or asking any questions, or even explaining what happened to the rest of our food order. To put us kindly I will joy be visiting the restaurant there again.
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10.0review from
Everything was new and plush. Staff were nice. High end for a remote location. Very close to GC south rim. TV remote did not perform.
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4.2review from
I travel for a living and walked in hotels and restaurants for 15 years. We had a pretty good night stay the first night and upon coming back from the canyon afternoon raising sunrise, we were informed that they gave our room away for the night. They were completely unapologetic and simply told us "we're sold out". The woman we have been dealing with had no explanation as to why we had nowhere to stay that night all of a sudden. When we asked to speak to the manager, we encountered the single worst service industry employee I've ever met my life. She was rude,uninformed and had zero training in how to provide good service to customers paying a lot of money and also how to manage a staff of service industry employees.Run for your lives from this hotel!
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9.7review from
Location. Friendly people. Indoor pool.
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10.0review from
Very friendly and helpful staff. Comfortable rooms, nice restaurant. Only complaint was the heater in our room ran hot or cold, thermastat must be messed up.
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8.2review from
Nice bathroom. Nice bed. Excellent restaurant and bar. Loves the cabin type decorating. Friendly staff. Clean One small elevator no frige in room
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7.4review from
Very comfortable and cozy rooms. Great steakhouse restaurant attached. Luxurious bathrooms. Pool and many rooms were under renovation. Didn't 'hide' the room renovations so there was some dust and dirt that got kicked up in the hallways.
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6.3review from
Location in town. Lobby, gift and restaurant was beautiful. I REALLY didn't like that after a long 14 hour day we come back to our room to relax and the a/c did not work at all. I called front desk and they sent the maintenance man right away but he couldn't fix it. He said he had a new unit in the store room and could swap it out in 5 minutes, but he does not have the key and it was locked. Our only option was to sweat our asses off all night or switch rooms. We had a king bed and we were bumped to a queen bed room two floors down. I am a big guy so this sucked. The worst part is we had ALL our suitcases unpacked and hanging in the closet and our stuff out all over. Took a half hour to pack up to move downstairs. The new room was ok, at least the a/c worked, but the bathroom had a fan in the ceiling and no switch to be found. The towels were clean, but clearly very old. Very disappointed in our stay. I spoke to the front desk concerning a discount on the room based on my experience and was told since I booked with Expedia, I would have to contact them. So I can see where this is going. I will do so when I return home from my trip and I will wait to put my review of my experience on TripAdvisor.Com until I see what happens then.
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8.6review from
The staff was very friendly, helpful and professional. The room was clean, had comfortable beds and a Keurig coffee maker. It was located ~10 minutes from the Grand Canyon rim. It was more money than comparable hotels in the area and did not have a refrigerator (it is a very 'green' hotel so this is understandable).
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10.0review from
The hotel was great! It was very close to the Grand Canyon. The room was very clean and the staff was very friendly and answered all of our questions about the park. Would definitely stay there again and recommend it highly.
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9.4review from
Hotel Staff was very helpful and considerate Hotel.com was terrible...messed up both my reservations.
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8.0review from
The hotel was nice, clean, and provided a good experience for our family. The lobby decor was nice and gave you a fancy feel and my son loves all of the animal heads. What we did not like was the restaurant and bar at the hotel. The restaurant was mediocre at best from the food to the service. The waif for just the meal was about an hour. The staff did not pay attention very well. We went to the restaurant and the wait was about an hour and a half and there were a lot of empty tables I counted at least 7 or more. Then when our drink order was taken the waiter only took one drink order and left. When he came back we finally got to order our other two drinks. Also we asked for straws and the waitress came back with one straw when they delivered 3 drinks. When we ordered our food three of us ordered meals but only one meal came out. We wanted to ask the waitstaff where the rest of our food was but they never came to check on us. Finally after waiting for another 30 minutes we decided to close out our tab. I had to got to the bar to get some service and the waiter just handed me the bill without saying a word or asking any questions, or even explaining what happened to the rest of our food order. To put us kindly I will joy be visiting the restaurant there again.
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10.0review from
Everything was new and plush. Staff were nice. High end for a remote location. Very close to GC south rim. TV remote did not perform.
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9.7review from
Location. Friendly people. Indoor pool.
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10.0review from
Very friendly and helpful staff. Comfortable rooms, nice restaurant. Only complaint was the heater in our room ran hot or cold, thermastat must be messed up.
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8.2review from
Nice bathroom. Nice bed. Excellent restaurant and bar. Loves the cabin type decorating. Friendly staff. Clean One small elevator no frige in room
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8.6review from
The staff was very friendly, helpful and professional. The room was clean, had comfortable beds and a Keurig coffee maker. It was located ~10 minutes from the Grand Canyon rim. It was more money than comparable hotels in the area and did not have a refrigerator (it is a very 'green' hotel so this is understandable).
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7.4review from
shampoo and conditioner was nice. Got bed bugs in one of the rooms. Also, the toilet lever was broken, but was still usable.
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6.8review from
Rooms were very clean and modern. Great price point. No food after 10 at night.
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7.4review from
Very comfortable and cozy rooms. Great steakhouse restaurant attached. Luxurious bathrooms. Pool and many rooms were under renovation. Didn't 'hide' the room renovations so there was some dust and dirt that got kicked up in the hallways.
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4.2review from
I travel for a living and walked in hotels and restaurants for 15 years. We had a pretty good night stay the first night and upon coming back from the canyon afternoon raising sunrise, we were informed that they gave our room away for the night. They were completely unapologetic and simply told us "we're sold out". The woman we have been dealing with had no explanation as to why we had nowhere to stay that night all of a sudden. When we asked to speak to the manager, we encountered the single worst service industry employee I've ever met my life. She was rude,uninformed and had zero training in how to provide good service to customers paying a lot of money and also how to manage a staff of service industry employees.Run for your lives from this hotel!
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6.3review from
Location in town. Lobby, gift and restaurant was beautiful. I REALLY didn't like that after a long 14 hour day we come back to our room to relax and the a/c did not work at all. I called front desk and they sent the maintenance man right away but he couldn't fix it. He said he had a new unit in the store room and could swap it out in 5 minutes, but he does not have the key and it was locked. Our only option was to sweat our asses off all night or switch rooms. We had a king bed and we were bumped to a queen bed room two floors down. I am a big guy so this sucked. The worst part is we had ALL our suitcases unpacked and hanging in the closet and our stuff out all over. Took a half hour to pack up to move downstairs. The new room was ok, at least the a/c worked, but the bathroom had a fan in the ceiling and no switch to be found. The towels were clean, but clearly very old. Very disappointed in our stay. I spoke to the front desk concerning a discount on the room based on my experience and was told since I booked with Expedia, I would have to contact them. So I can see where this is going. I will do so when I return home from my trip and I will wait to put my review of my experience on TripAdvisor.Com until I see what happens then.
