The Grand Hotel at the Grand Canyon

Decent hotel, worst staff I've ever encountered at

Pros: I travel for a living and walked in hotels and restaurants for 15 years. We had a pretty good night stay the first night and upon coming back from the canyon afternoon raising sunrise, we were informed that they gave our room away for the night. They were completely unapologetic and simply told us "we're sold out". The woman we have been dealing with had no explanation as to why we had nowhere to stay that night all of a sudden. When we asked to speak to the manager, we encountered the single worst service industry employee I've ever met my life. She was rude,uninformed and had zero training in how to provide good service to customers paying a lot of money and also how to manage a staff of service industry employees.Run for your lives from this hotel!

Pros: Location in town. Lobby, gift and restaurant was beautiful.

Cons: I REALLY didn't like that after a long 14 hour day we come back to our room to relax and the a/c did not work at all. I called front desk and they sent the maintenance man right away but he couldn't fix it. He said he had a new unit in the store room and could swap it out in 5 minutes, but he does not have the key and it was locked. Our only option was to sweat our asses off all night or switch rooms. We had a king bed and we were bumped to a queen bed room two floors down. I am a big guy so this sucked. The worst part is we had ALL our suitcases unpacked and hanging in the closet and our stuff out all over. Took a half hour to pack up to move downstairs. The new room was ok, at least the a/c worked, but the bathroom had a fan in the ceiling and no switch to be found. The towels were clean, but clearly very old. Very disappointed in our stay. I spoke to the front desk concerning a discount on the room based on my experience and was told since I booked with Expedia, I would have to contact them. So I can see where this is going. I will do so when I return home from my trip and I will wait to put my review of my experience on TripAdvisor.Com until I see what happens then.