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The location and food. 1-The poor response and lasieness of staff. 2-The price of services provided by the hotel i.e internet services and food.
The room, the breakfast, the ambience Nothing in paricular
Th estff preformance and the quietinece of the area. The price of the internet service.
We really appreciated the kind and prompt service, and the wonderful breakfast.
We stayed at Holiday Inn Munchen Unterhaching for 3 nights during the first weekend of Oktoberfest 2010. The hotel staff were very friendly and the room was very well appointed and comfortable. The location of the hotel is about a 10min walk from the station, and the station is about a 20min train ride from the city centre. The hotel was a bit far away to get to, especially as the train that services the area is very infrequent - it only comes every 15 to 20mins. The price for breakfast was also very expensive - 18 euros per person. Much cheaper to grab a bite to eat from the bakery across the street from the hotel!
excellent breakfast clean quiet rooms
Very friendly & heplful staff. No Tea/Coffee making facilities in the room.
good location and perfect staff and service... The hotel is not small but very comfortable. I think i will advice it to everyone is enough far from the center, but easy to reach using s-bahn
Please write at least 15 words the food
Awesome morning breakfast - exceptional friendly staff and very helpful - Great location away from Munich's City center but nearby train station for easy access to anywhere you want to go in the Munich area They charge us a lot more money for their third night stay that we hadn't planned on staying because of Oktoberfest
idid injoi at holiday inn unterhaching vary good staf and qut location with larj rom but the ander grawnd barking is smol saiz
Great location, clean, well maintained rooms, nice breakfast There was an issue with a key card not working leading to a member of the party sleeping in reception and some confusion resulting in the party taking 13 rooms rather than the required 12 but I don't blame the staff entirely. They were much better at English than I am at German!
The location was very convenient to me. Visited Campeon business park and this hotel was just 1 S-bahn stop from there, so there was good travel connection. The surroundings of the hotel is very nice and peaceful, and there is a rewe supermarket next to hotel building. Services in the hotel are in high standard.
Good clean room, wifi in the room. The staff was helpful with maps. Underground free parking for guests. Public transport into the city is easy but we used car instead. Its not actually in Munich, but a suburb city, but very close. 10 euro per person breakfast is expensive.
Nice confortable rooms, free internet
Comfortable, Clean rooms, modern decor and facilities. Breakfast is expensive.
Very efficient and functional. wlan was functional and fast. Free garage so no parking problems. Would definately go back.
The room is spacious and clean. The decor is stylish. Free Wi-Fi. The location is convenient with a 5-minute walk to train station and another 20-minute train ride to city centre. A few stops to OST Bahn where you can connect S1 or S8 to the Airport. The staff is friendly and very helpful. A supermarket is just at your footstep.
The location is a little far away the city centre, however in a quiet but safe distrcit. The tram station is within 10-minute-walk max.
it has a convenient store down stair. they didn't have the room for us. we have to change room three times. the staff was not accomodating and there is no apology.
It is a modern hotel. Room and bathroom were clean. Nicely situated, not far from good and silent walking surroundings. In average the personnel was friendly and polite. I needed to be at Campeon, and this Hotel - one S-bahn stop away - is fairly situated for that purpose. There was no attention payed to visitors during breakfast. My room had a bit of a dangerous ceiling (diagonal through the room).
Power plug availability in room poor. Extra fair for Wifi.
Although I paid for included breakfast I should pay extra 10 € because the hotel staff was not able to find the reservation details (and I did not print them...)
Very efficient breakfast service and check-in / check-out Sometimes slow service during evening meals, especially when there are large groups also present resulting in less attention given to solo guests
The rooms are modern, clean and comfortable. Very good position, not so central but it is just a 15-minute taxi drive from Marienplatz. Bar open 24 hours. Breakfast room too essential (small tables, etc), even though the food served was correct for the hotel level.
The experience was very stylish and contemporary. The location was difficult to reach by public transport
Brand new, extremely clean, extremely luxurious beds, fantastic shower heads and great slim line tv's that display a roaring fire when you enter the room. Wifi only free in the lobby. No breakfast included.
The design of the room was great, very clean. The staff was very helpful and friendly. Breakfast is very good. The cancellation could be done only 3 days before the arrival.
hotel is clear. breakfst is value.location is quite far from u-bahn.
Overall impression was good, but the staff was really on a high level. For such a hotel the gym is really poor.
the area is calm and beautiful on one hand but not that far from citiy center on the other. the view over the park is very very nice!
I like everything except parking too expensive very nice hotel No budy pickup the bag's to room you have to do it by your self , In general the hotel very good and the staff also I suggest keep someone take the bag's to the room and thanks so much
Excellent breakfast, very good service at check-in, very peaceful location but pleasant walk to city centre through the English Gardens.
nice location no
Missing Airport courtsy collection & Courtsy transport to Mauma Fair.
Quite, clean and good location Very high extra charge for not included services like parking, Wifi and breakfast. Elevators very slow.
Our rooms were comfortable, food was excellent, sauna was interesting experience but best thing was the staff. It was great!
Decent size, clean and well appointed rooms. A little out from the city centre but only a 10 euro taxi ride to Marien Platz. Would've been nice to have a couple of restaurants and cafes close by as the hotel food and drinks were quite expensive.
The hotel was very good. Staff were accommodating and attentive. Everything one needs for a very nice stay.
A terrific hotel, very slick design, very reasonaobly priced at an excellent location in the heart of Munich,.
Very clean hotel with a well laid out breakfast buffet. The lounge area was great for a drink in the evening with well priced choice of drinks and friendly bar staff. The location is perfect for walking to the old centre and just over 10 minutes by foot to the main station. Great value for money for such contemporary and smart decor. The hotel staff were very polite but some of the Receptionists are a little cool and unfriendly but this did not detract from the overall good impression of the hotel.
Lobby Service, i paid for a king bed but got a single bed when i complained they said i was a solo travler and if i wanted a king bed it was 15 more euro ontop of the extra i paid for the king bed
A very stilish and modern (built 2009) hotel, located very centraly in Munich. Around the corner from Sendlinger Tor (and the U-bahn station) and next to the shopping district, only 6-8 min walk to Marienplatz. Rooms are small but adequate, breakfast was very nice (continental only) and good value at 7.50 euros.
+ Location + overall facility - Room size - only 2 coat hangers - hefty surcharge of 75% due to Oktoberfest reduced "value for money" significantly
The hotel is very new, so everything was fresh. I found the bed comfortable. Well located with U-Bahn station very close by. As mentioned by other reviewers the rooms are small. The desk and stool are inadequate and there is nowhere to put your luggage or properly store clothing. This hotel is only suitable for short stays and for travelers with minimal luggage. Service by the reception staff is inconsistent; ie some excellent, others not so good.
this was a comfortable well run hotel with an efficient check-in and luggage storage service. the hotel provided an excellent wide choice breakfast at a very reasonable cost. the hotel was well placed to explore the city. the queue for breakfast
Convenient location to shopping belt along Sendlinger and city central. It's only a stone's throw away from Sendlinger U-bahn. Hotel reception was in a mess when we arrived on 15 Oct 09, with staff scrambling to search for guests name manually on pieces of paper. We were told that their computer systems are down. They could not locate my booking as my name was erroneously mis-spelled in their maunal listing. I was shocked that they do not have records on our booking reference no. with Booking.com. It took them almost 25mins to eventually allocate my 2 rooms.
Good location not easy parking by car
Nice clean city center hotel with friendly staff and decent breakfast. The internet connection had some problems the first day of my visit but I am sure that the provider was responsible and not the hotel.
Decor, walking distance to city No parking as promised, trouble with internet eventually resolved. Staff not friendly or helpful
best hotel ever
Rooms are very nice as is lobby and the facilities The area , near the train station, is typical of what you find in germany these days as it is overrun by unsavory refugee types
Great hotel in great location
nice rooms, nice spa Apparently there are no king size beds in this hotel despite the advertising in booking and in sofitel sites. only single beds.
The spa had to pay for internet- wifi should be free guys
Close to train station Wasn't crazy about the room design
Location, staff, room, facilities, swimming pool, restaurant, hotel looks etc. Most of it. Not a big problem but if you like to have bath tub, you need to ask for it in advance as not all rooms are equipped. Also we like the aircondition to run a little cooler but it was OK.
close to train station spa was closed even though we inquired about it before staying there
the hotel is of a very high standard and the facilities are excellent
Service is excellent. I arrived the hotel exhausted at 7:30am. Reception let me check into the room without extra cost. The hotel is a six year old one. It is a very nice modern hotel in a revonated old building. The location is right by the central train station. Transportation is convenience, but not as nice as the other five stars hotels in the area. Anyway, this is by far the best among all the hotels I stayed in Munich before (and I have stayed at Four Seasons and Bayerpost, ...) Nothing to complain.
concierge very helpful.. late check out help a lot
It offers so much inside that youeasily spend a weekend not leaving the hotel. There is a huge difference in the types of rooms available. the smallest rooms are really too small but are still well appointed. There was a significant amount of building work with associated noise.
Our rooms were in the new wing which is a fair walk from the lift with a number of confusing doors. Also the views from the rooms overlooking the courtyard were poor with some concrete constructions in front of the windows.
fantastic hotel, very helpful and friendly staff, upgraded us to a junior suite which was very spacious, would not hesitate to visit again
Location, efficiency, friendly staff
Location was fabulous. Hotel was clean, safe, quiet.
We liked the attention to detail and friendliness, helpfulness of the staff. Breakfast buffet was excellent.
The service, the sun terrace, pool and gym area, the situation in Munich, the brekfast The smelling of the room
The whole experience - the attentiveness of the staff, the comfort of the room and the location of the hotel. As it was a business trip I didn't have a chance to use the spa or eat in the restaurants (as we ate out) but will definitely be back.
They gave us probably the oldest room in the house. I stayed there 2 months ago and had a totally different room... Was because of booking via booking.com or because booking late? Who knows...
Luxury environment, great music selection, very nice breakfast, great location
The rooms were incredibly spacious and the service was excellent. The beds were a bit firm, and they were the weird Euro style -- two twin beds made a king. Other than that, it was wonderful!
Excellent hotel close a little bit out of the city centre but close to the U bahn from which you can go anywhere. We upgraded to a room in the main tower which was supposed to be bigger but was still not very big, so be careful as the base room may be very small. I did not see these however.
Nice hotel for good money. Will use it again. Easy parking.
The staff were extremely courteous and friendly. The pool was very beautiful.
Very international. Not the typical hotel setting you find in Germany. Nice features, very high quality room. Parking situation was not so great. Only options were expensive parking garage (which is very clean and connected to the hotel and is a nice option) or try to find a street level parking place. They should adjust the parking garage fee for hotel guests.
Staff were very polite and knowledgable, nothing was too much trouble. I had a very enjoyable and comfortable stay.
Location Price for long time stil same
the staff were kind. the Hotel is luxury and i used to stay here. they lost my personal towel while cleaning the room but the reaction from the room service staff was good and they found it. returned it after washing.
The room reserved for me had not any internet connection and TV was not working properly. I changed my room and moved to main bulding. Rooms at the garden site are not well as rooms in the main bulding.
Location. Service and accomodations were not up to the standard of a Five Star hotel.
Executive Breaktfast and Executive Lounge - very nice, good taken care of Although away from downtown Munich easy to get there - direct Underground
Chipped cups in the room, leaking shower, broken sink drain, hand wash pump broken. This was dissapointing and would stop me paying so much in the future when you can get better for less.
Clean rooms, and convienient location None
Very clean and nice rooms. The wireless internet did not work and staff could not assist with the problem. They didn't seem to care that it didn't work. Additionally, we needed to catch a train early in the morning and although food was already set out for breakfast, we were not allowed to have any due to being outside of published breakfast hours. Rude and indifferent sums up the staff experience.
staff was very pleasant and helpful; best breakfast in our entire three weeks in Europe;very convenient to getting downtown Munich by public transportation.
Staff very friendly, nicely decorated, very clean and excellent breakfast
Nice quiet area, 10 min walk from station which is only 15 mins on train from Ostbanhof. Brilliant breakfast and very friendly staff.
Breakfast was extensive, anything you could imagine! Too far from S-Bahn with infrequent bus service. Front desk only open until 10 pm.
high standard Not English speaking
clean.nice area, away from the Octoberfest crowds. king beds were two singles not joined just pushed together.only 2 staff members were friendly.what was advertised on kayak was confusing at best had to pay more once we saw the single bed in the room.
I liked the breakfast dining room and the breakfast menu was quite good. The atmosphere overall is very nice, warm, family friendly. It is quite isolated. It does not operate a restaurant (only breakfast) so you cant get a coffee or anything else during the day.
The hotel is well maintained, comfortable and very clean.
great breakfast at buffet
Very well maintained,clean and neat Hotel. Location is excellent.
How a hotel should be. Comfortable rooms, delightful buffet breakfast and prompt, friendly service.
very nice. The room was comfortable and the receptionist was very kind slightly far from the town center. Also no internet PC available.
Centreally located, good breafast, free car parking a small issue but we had to keep going from one part of the hotel to another to reach our room esp durring the rain
Great breakfast Small detail: Marks on the walls in the room
the loction and the staff
Lovely breakfast - even you could get a beer.
The rooms were nice and clean. Beds were comfortable and the pillows actually had some stuffing in them, which was a nice change of pace from other places we visited. The shower was also large enough to have two people. The water splashes a little out of the side of the shower. They didn't have conditioner.
Hotel has very good access with public transport. From the main railway station it takes only a couple of minutes to reach the hotel.
Large bathtub, fantastic breakfast, comfortable room, clean and modern. Walking distance to Löwenbrau biergarten and tram station.
Nice hotel with traditions and quite placement.
Pleasant ambiance with rustic architecture Booked 3 double bed rooms, not available on arrival
Nice hotel,friendly staff.Breakfast was included and was very good.Next time I will stay again.
Most exellent hotel especially for adult couples, exellent service, peaceful, good position. everything was just perfect.
Very comfortable accommodation, friendly staff in a quiet location. Short walk to S Bahn station, 20 minute ride into city centre.
nice comfortable room, really friendly staff nothing was to much trouble, i would highly recommend
The setting and location were good. The staff - those who we met - were friendly. Breakfast was good. We were ideally suited for train travel in to Munich each morning. The journey was excellent and cheap. There were no bedside tables nor reading lights in our room. Just a table under the window. Water was cold on the first night, but corrected quickly. The staff (one woman) left during the early evening leaving us alone in the hotel which we felt was strange. This was a three star hotel and we expected more.
The room facilities The lobby is very loud you can't hear anything , and the rooms hallway is very old
the staff were very helpful, location great room is quite small and bland!
This is a five star location with two star rooms. Go out the front door and walk to all the good sites. The rooms were very disappointing. Old, needs updating. Very overpriced for the room
Excellent hotel, with perfect location. Extremely helpfull and friendly staff, gourmet food, comfortable rooms. None
Location is perfect but no value for money Location is perfect but no value for money
Freindly staff, and a nice spa. The LAN internet connection is very bad, and it`s not worth paying for.
The staff really made you feel like a VIP guest, and were friendly and efficient.
The location is exellent, THE BEST in Munich. Too much people from the Middle East 90%
The location of the hotel was excellent. The room was incredibly small for the cost/five star rating
The hotel staff was very accommodating and helpful - pleasant attitudes . The first room they showed us was unkempt looking (rumpled bed) - it also had a damp odor, The hotel lobby is lovely - however, the hallway rugs are faded and sometimes stained. The rooms are small and need updating (desparately!!!)
Very gool luxury hotel, with heritage, traditions and royal atmosphere. Excellent food arrangements, bars and restaurants. Comfortable rooms. Friendly service. We arrived to the hotel at 18.00, and it found out thet our room was not yet ready. No wireless internet in rooms was available.
It was so handy to get to from aeroport and rooms were very comfortable, it is good to be able to get smoking room as many hotels dont do them anymore the bar was far to expensive and so was room service, We also thought it was`right in the center of city from description , all though not very far it was a good bit further then we expected
The rooms were clean. I love the bedding. The matres and the pillows are comfortable and soft.
good location clean confortable
very close to the center . own park to let rent car on all safety ....
The staff were knowledgable, helpful and friendly. The facilities were comfortable and the transport links are great.
Great location, near everything; clean and good size, confortable rooms with A/C; the hotel even has the metro connection through the lobby
Staff, location and cleanliness are excellent Old style air conditioning system where ALL the guest rooms get only warm conditioned air in the winter and cool air in the summer. The system had already been switched (end of September) to the warm air winter configuration. Our room was too warm for comfortable sleeping for a person who likes a cool room.
The hotel was very easy to find! Very good access to the City Centre. The Cinema just around the corner was very good because they show English speaking films. I only pick hotels that are good enough for my wife and I, we are very choosy about what hotels we stay in. The resaurant in the hotel was very good to.
The prices for telephone and internet.
Rate, location, excellent service by the friendly staff. And I did enjoy the pool!
Location close to center, cleanliness, the metro station is below the hotel and the shopping mall. There was a problem at check in, the hotel desk manager informed us that booking.com did not inform them of some of our bookings(we had 4 rooms), gladly I had my reservation doc with me to solve the prob. On checking out the price they asked for the rooms was almost double of what I had booked, then again my reservation document came in handy. The manager at the check in was quite rude at first and when we sought to complain to the GM, she apologized.
The location is good, though if you are flying out from the Terminal 1, you need to walk for about 7 minutes. The staff were very helpful. I will stay there again.
Great location ! Decent bar food with nice ambiance. Worked perfectly for our travel plans. Too few accessible rooms for travelers with disabilities.
Location is attached to the airport for a quick 1 day stay Old hotel, need renovation and not comfortable specially that I had someone knocking and drilling at 7 am above my room and when I complained they seemed not surprise or did anything. Also found errors in my bill that they said is due to a SYSTEM error!
Very good facilities very helpful, can-do staff
Proximity to airline check in for departing flight
The location within walking distance to the airport is excellent if you have an early flight and the hotel is nice and comfortable We arrived late and there was no bellboy service
The location, staff friendliness. Rooms small for price
Very modern clean with decent size rooms especially for an airport hotel They always seem to have banquets or receptions in the lobby. Its noisy and annoying
Clean rooms with a nice bath tub, decent exercise facility, super convenient for quick trips to Munich. Very friendly, helpful staff. Wi-fi was expensive and very, very slow. I don't mind paying, but even for just mail it was slow, for streaming it was extremely slow and sometimes not useable.
Outstanding location; as close to the terminal as the taxi stand! Big, quiet, nicely appointed room. Big, modern, clean, bright bathroom with big tub. Super modern facility, fantastic spa area with steam, shower, and a 1/2 olympic size indoor pool. Internet only free if the "club" is joined. Internet in the room was hopeless; very limited bandwidth (although in the lobby it is fine. No gym equipment. Thank goodness breakfast was included for us; it is a totally all inclusive buffet with with a dedicated egg cook. I cannot think of anything one could not find at the buffet. However, if it is not included, it is 30 euros!!!! No coffee facilities in the room.
Friendly and helpful staff, beautiful hotel about 500 meters away from the train station. Room, and bathroom large. Excellent service. Great SPA, There is absolutly nothing negative about this hotel, everything perfect. You get what you pay for and more. Highly recomend. nothing
Hotel staff were very friendly and helpful, the food in general was very good, cleanliness & the comfort of the Hotel also very good.
The location of the hotel. Those who want to stay near the center of Munich and have the ability to walk there on foot should definitly consider The Charles Hotel.
Very Clean. Quiet. Friendly staff. Reasonably large room, and very comfortable bed. Pillows could be in down instead of synthetic.
Very clean - amazing rooms - great spa 30 Euro each for breakfast is very expensive ........ think it may have been worth it as it was excellent. Fine as we travelled as a couple - if my kids had been there would have been unaffordable!
The Charles Hotel is a very top class hotel. The Location is great, a few min. walking away from the city center and steps away from the train station. The hotel is prestigous, very clean and comfortable. The restaurant and food is good. no wi-fi in the hotel. The internet connection is wired and expensive.
We had a wonderful stay which was high lighted by the wealth of knowledge of the hotel conceirge .Glad we took his advice about restaurants & tours.The hotel is located in a great area for shopping & sights.
the staff were very helpfull;the hotel is quite and the view of the room is nice; the size of the room is execllent
Room ready for arrival at 2pm. Central location. Staff friendly, helpful and with very good command of English. Gym and pool very appreciated. No noise. Minor quibbles - I would have liked a CD player in the room (I know they could be hired) and a wider choice of English language newspaper.
The service attitude was quite unique at the hotel, more than perfect. Breakfast is really good! I highly recommend deluxe room with park view.