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My need were well catered for, including late occupancy for late flight departure. No difficulties to report
The actual building was fantastic - we didn't realise it was a converted palazzo so that was a very nice surprise and we loved our room with its split level and view of St John''s square The staff seemed to lack experience in dealing with hotel reservations and their attitude could have been mistaken for bad manners rather than inexperience.
The owner of the hotel was really nice, helped to solve all the problems. I strongly recommend for everyone to ask for the pick up from the airport for 15 euros. The location is in the central of Valletta, near beautiful st. Johns cathedral. The restaurant staff was really awful. They are unpolite, and don't pay the attention to hotel guests, because the breakfast is included in the room price and they don't get tips. After the first day waited for the waiterss to come for more than 5 minutes, despite the restaurant was not crowded.
Great location, excellent staff, good restaurant
Location, and views. Being able to smoke in the galleria attached to the room. Nice staff. Nothing that we disliked but the hotel is a wonderful old character building and could gain a lot by a gentle refurbishing, ridding it of its 70´s style.
Good locaction and restaurant Decor to our room was shameful
lovely view of the harbour from their restaurant, the food was excellent and staff very friendly.
The location within the city walls is fantastic. Staggering view from bedroom window. The beds were too hard for our comfort. The staff were most helpful. There were too many extras - use of safe in room, air conditioning.
The seaview from the terrass The poor breakfast.
The view over the harbour and the Festival fireworks were great
Base camp of Valletta walking and for nice night sea view. You should take dinner at second floor restaurant every night, Low cost, High satisfaction. Rabbit/Fish and cisk, wine, so on with view. What a splendid light up view. Fort Saint Michael, Fort Saint Angelo, other. Sometimes giant cruiser is harbor in and out before your eyes, that takes a cruise around the Mediterranean Sea. Oh! What a old fashioned, someone said 'Rabbit Warren', I agree with it. When I found a ceiling big fan in my room, this is the chance to remember our past life style. Yes I was staying 2*hotel. Hotel staff are very friendly no doubt, but don't want more service. Yes, this hotel is the base camp of Valletta walking and for nice night sea view.
Helpful staff, location, price. Trivia - the hotel is in Steven Spielberg's Munich. Standard is very basic, but this was to be expected. No TV in room. All rooms are not served by lift.
the view of Grand Harbour. the breakfast was excellent. the mould on the ceiling of the bathroom and part of bedroom, made the place smell, the drop from the passge to the bedroom, a huge dangerous step.It was costly for the type of room, water in shower didn't work properly, old dangerous fan.
An excellent location with a beautiful view from the restaurant;good food and drinks at breakfast . The staff were friendly and helpful. We found the fire exit instructions difficult to relate to the staircase arrangements. In the restaurant there is a hazard by the bar near the staircase. Otherwise safety notices quite adequate in my opinion.