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Friendly staff, location, price Very small room.
Valetta has huge potential for gentrification and this hotel is leading the way. Attractively renovated with tastefully decorated and bright common areas and rooms. Many of the staff (especially the 2 older male front desk clerks) were very friendly and helpful. The breakfast was hot and tasty. The view from our room over the city and harbour was outstanding. And the location, within easy walking distance of all of Valetta along with the City Gate bus depot, was very convenient. We were glad that we did not stay in one of the ugly modern parts of Malta. The bathroom, while large, had not been renovated, and had a poorly-functioning toilet and dated towels and shower curtain. As elsewhere in Malta, we were struck by how unfriendly certain staff were, especially the young female front desk clerk (who acted like a completely different person when young men she knew came in) and the housekeeping staff. We also had an ugly argument at midnight with the taxi driver the hotel sent to retrieve us from the airport, related to paying for a non-functional baby seat that was not supposed to cost extra. And one should be prepared for the hotel's payment system- whole stay paid immediately upon arrival, deposit needed for the TV remote, and small fee paid to use the room safe.
Central location, pleasant staff, comfortable room for the price, good bathroom facilities cleaned & towels changed every day. Buffer dinners
easy access to city The cleaning staff was very noisy each morning (before 9 am !!!)
Location. Female front staff service was so poor...she did not assist when I needed to use internet and more...
The hotel is quiet cheap considering the quality (jacuzzi and swimming pool, nice view, ...) and considering the prices of other hotels in Valetta. A hotel we would recommend. The swimming pool is somewhat crowded.
The staff were friendly and the bed was comfortable. It was in a very convenient location for me. The hotel was fairly dirty. The air-conditioning in my room was broken and so was the telephone. The walls are incredibly thin so I could hear everything going on in the rooms around me when I was trying to sleep.
It has a good location and staff are very helful. The shower was too small
The location, very central. Shops, Bus station & many old monuments to explore. The decor of the Hotel had old world charm. More tourist info/publications would be helpful. Available info was limited, especially in English.
Closeness to valletta centre The staff in this hotel were the most un-enthusiastic people I have ever seen na d made it seem like everything for you was a big chore. I specifically asked for a double bed and was not given one I asked at reception and was made to feel like an in-convenience. Advertised as full english breakfast this is not true. Targetted to germans not english
Location was good. Basically no claim.
Great location, excellent staff, good restaurant
My need were well catered for, including late occupancy for late flight departure. No difficulties to report
The actual building was fantastic - we didn't realise it was a converted palazzo so that was a very nice surprise and we loved our room with its split level and view of St John''s square The staff seemed to lack experience in dealing with hotel reservations and their attitude could have been mistaken for bad manners rather than inexperience.
The owner of the hotel was really nice, helped to solve all the problems. I strongly recommend for everyone to ask for the pick up from the airport for 15 euros. The location is in the central of Valletta, near beautiful st. Johns cathedral. The restaurant staff was really awful. They are unpolite, and don't pay the attention to hotel guests, because the breakfast is included in the room price and they don't get tips. After the first day waited for the waiterss to come for more than 5 minutes, despite the restaurant was not crowded.
Helpful staff, location, price. Trivia - the hotel is in Steven Spielberg's Munich. Standard is very basic, but this was to be expected. No TV in room. All rooms are not served by lift.
An excellent location with a beautiful view from the restaurant;good food and drinks at breakfast . The staff were friendly and helpful. We found the fire exit instructions difficult to relate to the staircase arrangements. In the restaurant there is a hazard by the bar near the staircase. Otherwise safety notices quite adequate in my opinion.
lovely view of the harbour from their restaurant, the food was excellent and staff very friendly.
The seaview from the terrass The poor breakfast.
Good locaction and restaurant Decor to our room was shameful
the view of Grand Harbour. the breakfast was excellent. the mould on the ceiling of the bathroom and part of bedroom, made the place smell, the drop from the passge to the bedroom, a huge dangerous step.It was costly for the type of room, water in shower didn't work properly, old dangerous fan.
The location within the city walls is fantastic. Staggering view from bedroom window. The beds were too hard for our comfort. The staff were most helpful. There were too many extras - use of safe in room, air conditioning.
The view over the harbour and the Festival fireworks were great
Location, and views. Being able to smoke in the galleria attached to the room. Nice staff. Nothing that we disliked but the hotel is a wonderful old character building and could gain a lot by a gentle refurbishing, ridding it of its 70´s style.
Base camp of Valletta walking and for nice night sea view. You should take dinner at second floor restaurant every night, Low cost, High satisfaction. Rabbit/Fish and cisk, wine, so on with view. What a splendid light up view. Fort Saint Michael, Fort Saint Angelo, other. Sometimes giant cruiser is harbor in and out before your eyes, that takes a cruise around the Mediterranean Sea. Oh! What a old fashioned, someone said 'Rabbit Warren', I agree with it. When I found a ceiling big fan in my room, this is the chance to remember our past life style. Yes I was staying 2*hotel. Hotel staff are very friendly no doubt, but don't want more service. Yes, this hotel is the base camp of Valletta walking and for nice night sea view.