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Good for business people and meetings. Rich breakfast buffet.
We liked the design of the room and of the hotel, the cleanliness of the room We did not like the hotel staff who was rather cold, unfriendly
calmness the price seems to me is a little high
Very clean and new, lots of amenities, very nice and polite staff, very nice breakfast (included), great price-to-service ratio. It can be noisy from visitors, their children and sometimes from the (distant) street - keeping an open window may be difficult while sleeping.
Modern, clean facility. Very convenient
Nice, quiet and comfortable rooms. Good breakfast. Flexible check-out. Bycicle road around the lake is very nice. They advertise renting canoes/kayaks which was not possible on site, just 1 hour away from the hotel. Free bikes in bad condition. Close to Lake Varese (swimming is not possible in the lake!), but far from the city of Varese or train station unless you have a car.
New, good rooms, good area to take vacations
We had great time in Capolago. The hotel was clean and we had private parking for the room. If you are going there, go to the nearby meat restaurant!
Enough parking space. Room is adequate. No atmosphere. Reception is just a big open space with a few tables and chairs. Breakfast buffet is rather simple and seems not to be refreshed when finished. Website says bicycles available, however there were just 2 bicycles of which 1 was broken and 1 was a bike for a kid.
Beautiful looks, hotel placed on mountain top. Hotel is very old. Beds are bad, there are lots of noises during the night of machines working and you can hear the neighbours loud and clear. Light in the bathroom broke down during our one night stay and the carpet was dirty. Very unpleasant stay.
Wonderful hotel, very friendly staff and great value. Perfect base for exploring the Lakes Breakfast was fabulous but the dinner menu was limited and fairly expensive - frozen pizza on the menu.... in Italy? Oh dear!
Spacey Room, Good View, Quite, Poor and expensive restaurant, located in the middle of nowhere, unfriendly staff, staff does not speak english, no international TV programs,
Good size triple room No
no internet in the room, and expensive to improve it
Great style "art nouveau" palace.
very comfortable, beutiful location
Internal and external appearance - classic style
The beautiful gardens and grounds, professional staff and old world charm of the hotel.
The staf is amazing and the breakfast is soo good. It's panoramic position is a bonus and the stile of the hotel makes me feel very pampered! Complementi!!
Rooms were very spacious and nice. The best breakfast I've ever had in a hotel.
Very relaxed atmosphere, excellent breakfast, really friendly staff, nicely appointed rooms Road noise in the loft room
I loved the eco friendly rooms, such as the re usable towels and sensored lights. Also the music in the room was a great touch A clock in the room would be great. Along with turning off the outside music earlier in the evening. Otherwise, loved the place and if ever back in Varese, would definitely stay there.
Lovely hotel! It's very well located, decoration is hip and tasteful in a charming old villa.The staff is really helpful, the restaurant is above expectations for hotels in Italy, even the music was awesome there. I think it misses a swimming pool but other than that everything was perfect.
Quiet location, very close to Villa Panza. Relaxing facility--comfortable bed, nice big soaking tub. Hard to get to from train station--too far to walk with luggage or in bad weather. Cab driver couldn't find it--took us to the wrong hotel with a similar name. Restaurant not open for dinner.
Great room - very modern and spacious. Dinner at the hotel was rather disappointing....E.g. please, don´t take their Cesar Salad unless you are ready for lots of red meat. It has no resemblance with classic cesar salad. Given the great location and closeness to town, would strongly recommend dining elsewhere....
Comfort of room
clean comfortable room and modern decor
An unexpected suprise. The room was wondersful and the restauarant was a bonus with great food and wine. Nothing. Everything was great.
Free shuttle from and to the airport, very proximate to the airport location, friendly staff (which also speaks English), abundant breakfast, spacey rooms. No tea or coffee pot in the room, you have to call the reception to turn on the heating in the room
Great location and fantastic Italian restaurant only 2 minutes away. I booked 2 triple rooms only to find out that the hotel only has double rooms. Paid extra for 2 triples. Not pleased at all.
Everything! Our family (8 people including two very young children) had to fly out of Malpensa Airport early morning. We arrived by bus to the airport from another city. Idea picked us up and brought us to the hotel and then in the morning returned us, free of charge, to airport for our return flight home. The food in the restaurant was great, the people who worked there were wonderful, the price couldn't be beat and the room accomodations were impeccable. Nothing!
Close to Milan Malpensa airport. Dinner ordered in the hotel restaurant was good. Free breakfast provided. Air conditioning didn't work in our room. The door didn't lock. WiFi was slow to the point of non-functioning. The hotel shuttle never picked us up from the airport.
Close to airport Showers didn't work. Not the best beds. Internet did not work
Very good condition and modern building. Good location-close to the airport. Clean. Has all the amenities. Shampoos, soap, towels, TV, blow dryer. Friendly people. Air conditioning works good. Free shuttle to the airport and back. The shuttle driver was very helpful and friendly. Good breakfast in a large room with hot food and cakes and fresh fruit, coffee and tea. Friendly staff in the breakfast room. I would go again and stay longer.
Excellent value and location. The place was clean, beds are super comfy, and the food was decent. The staff are very helpful and courteous. We will stay again when flying thru Milan.
Close to the airport. Good only for the connection flights. My room didn't seem adjusted for living: wet wall in the bedroom, strong smell of mould. The hairdryer didn't work.I Tryed to call the reception - the telephone didn't work either. Had to go myself with wet hair.The lady at the recep. Reacted strangely (as if it was absolutely normally). No excuses, of course. The maintanance guy brought me the new hairdryer at least. Quite poor breakfast. The shuttle to/from the ariport goes only within short periods in the early morning morning and late afternoon.
Nice people(great service italian/dutch speaking girl at reception and from bar-tender) - bright building - good rooms good pool (wife) - great fitness (me) Not too many
Every thing None
Comfortable large room and bathroom. Comfortable bed, good shower and large balcony with nice chairs. Not enough information in the room on how to use the tv etc. Also door lock took time to work out
comfortable bedroom and equipment
The hotel was very clean, comfortable and quiet.The staff was friendly. The swimming pool was too small.
Very nice hotel: clean, luxe, nice staff. Excellent!
Everything that the hotel arrange is remarkable. The internet service is not to the hotel expectation...
The staff was very kind and rooms are quite spacious. Nice both swimming pool and fitness. Lack of its own style
The lady at the front desk initially gave us a disabled's room which we didn't like, So she gave us a junior suite instead without additional charge. Breakfast good, Plenty of free parking including indoors. The front desk staff should improve their knowledge of English, as not every guest is a native Italian speaker.
Staff friendliness, modern,clean rooms, free internet. Lack of in-room hot drink facility (no hotel coffee bar).
pool and hotel rooms prices of drinks and pizza....my one niught stay with family inc. a few drinks and a pizza each cost 260 euros which is just too much.
Very modern rooms. We booked 4 non-smoking rooms but 2 of us had smoking rooms.
I booked this hotel as it offered airport shuttle transfer, and public internet access in the lobby. The airport shuttle was not available on weekends so therefore i had to make my own way to the hotel. On arrival i tried to organise a shuttle transfer for a weekday morning and was told it is 'on request' only and should have been made at time of booking. The shuttle was not available for the day i required so i was forced to make other arrangements. Internet speed is very slow, with the only access being provided by laptop at the reception desk....
Very clean & comfortable No Restaurant was closed . We had a business partner call and we could not even have coffee this was very poor for a four star hotel 3pm in the afternoon and nothing to offer him did not go down very well.
hotel was Ok, clean, quiet, ... I had to pay 50 euros for a transfer to milan airport while it is stated that it is free of charge on booking website ! this is unacceptable
courtesy of staff, No English TV channels except CNN/BBC, Same limited breakfast menu on all six days!
The breakfast was quite under standard for a four star hotel.
nice and clean hotel nobody told us that there were a bus to the Salone International Mobile from Varese. When we got to know it, nobody told us that the bus didn´t go from the hotel.
Picked because of the location. Breakfast was good. The ventilation / AC did not work in the room. The bedding was poor, very short sheet.
The site, the views, the excellent food (and waiting-on-staff) and the pleasantness of the Manager. No complaints whatsoever. N/A
Very nice area very quite with beautifull view on the valley Breakfast is very lousy for a 4* Hotel as are the prices for food and drinks. I am sure it can be improved.
Size, comfort and cleanliness of room The location: hotel is more than half way up a mountain and some distance from Verese. Sat Nav is a must to find it
Fabulous setting! Hotel manager was charming, speaks excellent English. Beautiful & room, very quiet, with comfortable bed.
The staff and location
The staff was very friendly and helpful. They went out of their way to make your stay enjoyable. The hotel is in a beautiful location!
Fantastic environments. Fabulous view over Varese.
The hotel has an intimate and personal touch. The hotel has nice surroundings: a mountainous village and a monastery. We were surprised at the high prices in the restaurant. Here is an advice (not really original, but still valid): make sure you check the price list before ordering and ask one if they do not give it. One should not expect to automatically receive a menu.
personal service of staff....excellent
Staff great, views fantstic, Sacro Monte church outstandingly beautiful and should not be missed, village so quaint. Cobbled steep narrow streets may not suit everyone tho. We will definately go back.
Location is fantastic for an overnight stay. Very professional and classy hotel. Great room. USB charging & plenty of plug points expensive cafe and bar.
Very friendly and helpful staff. Excellent customer service Close to Terminal 1. The bus connection between Terminal 1 and 2 is great. Clean hotel, functional, comfortable and just what a traveler needs. The price is right. I will stay there again. We only stayed one night. Arrived at 9 PM and checked out at 6:30 AM. Very helpful and friendly staff.
Clean, stylish, comfortable, with most amenities. Terrific value for an overnight stay. Food options were limited, so if you are looking for a full restaurant, it would disappoint. However, there are salads, sandwiches and so on.
Clean pleasant reception staff & food staff great price for the location important essentials available light breakfast included,,sufficient, limited selection cereals, danish rolls, coffee, tea, etc. no phone in the room, all was on the web, and when we finally found the message on the web, it said....'WE WOULD RATHER SPEAK TO YOU IN PERSON, SO THERE IS NO PHONE IN THE ROOM: Queen bed only, no king beds, ... asked for 2 twins, but not sure if 2 twins are available either no room service, food was packaged sandwiches/salads & 1 warm dish @ dinner next to the reception area.
Comfortable, clean , great staff Basic
The whole hotel is very nice. Modern rooms and bathrooms. You can connect your smartphone or computer to the TV wireless for mirroring or with HDMI cable. WiFi is free. You can get drinks and snacks 24 hours in the lobby. Excellent staff. Excellent price for money. No breakfast included and no mini bar in room.
Very nice incredible value Nothing
The hotel was very modern hip stylish and the staff was extremely welcoming and accommodating!
Close to airport, new and clean, attractively decorated, staff is friendly, attractive cafe on ground level. Very limited food options, hotel has a cafe with expensive sandwiches on the ground floor but no restaurant, check in is a little confusing since cafe is not separated from main hotel.
Friendly and efficient staff, location (across Terminal 2), quiet, facilities, food Rooms are a bit sparse. No cups for drinking in the room.
Hotel was attractively decorated, front staff was very accommodating to our needs. Room was nice, clean and comfortable for two. Location was great directly across from terminal two with a shuttle going between terminal 1 & 2 every 5 minutes. We also took part in the buffet breakfast for 10 euros each. Which included unlimited milk, coffee, juice. Pastries, cold cereal, fruit, yogurt, and selected slices of cheeses and meats. Definitely would stay again if ever in the area. Cafe choices for food very limited and a little pricey, but convenience is expensive, choices consisted of cold sandwiches, premade" warm up meals and salads.
The bed was extremely confortable, maid service excellent and the spa, pools and steam room facilities were wonderful! No milk in the room for coffee/tea and we could easily hear our neighbors activities.
there wasn't much that we liked; breakfast was fine the room and furnishings were old and tired; the staff was courteous and professional but not friendly; dinner, while good, was over-priced for the quantity.
This hotel is a roadside motel..overpriced...bad service.....rude reception...bad location......very noisy.....and make sure you double check your bill at the end!!!!!!
It's near to the Lago. We can't check in at 14p.m. We have to wait. We are missing the the hair drier. I mean it must be normaly. Only one nighttable, the room was not vacuum. We told them and it was going 4 hours someware coming. They don't knock at the door. The night dinner is more than expensive. The breakfest ist to little. On Sunday 9a.m. you get no roll. I mean the hotel is to expensive.
Fantastic value for money None
Excellent quality and design of furniture and fittings, decoration, atmosphere, beds, bathroom, solid windows double-glazed. Good spa facilities. Set on edge of countryside. Nowhere to hang towels in bathroom. When outside, some noise from nearby road. Bicycles advertised were not usable due to flat tyres.
Spacious, well-eqipped room. Friendly staff. Building work going on, causing noise.
Great Location, nice and friendly staff. Restaurant not satisfying. Would prefere more authentic Italian kitchen. Too expensive.
Absolute great hotel. Very nice staff and clean room. Right across the train to get to Milan, Rome etc. A+++ It' s downtown and that means traffic and constructions (very early)
offer for the group
the hotel staff was very nice and helpful no
Staff were accommodating and friendly. Central location. The hotel was in need of a refurbishment, it looked tired and the rooms were slightly shabby - bath equipment was noisy, some of it not working etc.
Excellent location, 5 minutes walk to the town centre and railway station
The location was brilliant. It was clean. Wish I could have had the breakfast any time as had to leave at 6am but not to be expected
Very close to the railway station, the breakfast was excellent and very nicely presented. Free access to internet.
The location was great. The staff were very very helpful. I really enjoyed my stay there.
Very polite and helpful staff, clean, luxurious, close to the center, free wifi, very reasonably priced room and services, indoors monitored garage.
It was situated in the downtown with easy access to the shopping area and restaurants. The hotel was small with few facilities especially for families with young children. Breakfast menu was poor ( It was supposed to be a buffet breakfast.) In sum, it was not worth the amount of money we paid.
Helpful reception staff and friendly breakfast ladies. The Restaurant, the service poor and confusing. The food expensive for what you got. Not recommended at all. For a three star hotel we expected a lot better quality.
Staff was very good and the breakfast the following morning. I did not feel the beddig in the rooms was all that good. Most Ibis Hotels for far less money far exceed the standard and quality of these rooms. I felt the rooms were "overpriced" for what you received.
The location adjacent to the old precinct of Varese was excellent and the staff were always helpful and friendly.
Hotel staff at the front desk. Shower, water does not have enough power and temperature varies
Staff who helped us, especially as we had very little Italian It took a while to discover that the metal room key was the "trigger" that had to be inderted into a slot in the wall for the room lights - I have only ever encountred plastic cards that perform this function - this was our first trip to Italy so perhaps it is usual in Italy.
The location is excellent. The rooms are clean and the breakfast is fine for the preis. WLAN is expensive.
central location very poor breakfast, overall rating (3***) is too high - 2** would be more relevant
Fine little hotel, centrally located, with private car park. The rooms are clean and well appointed. Reasonably priced.
Gute Lage, Frühstücksbuffet, Parkplatz We actually booked a non-smoking room. Nevertheless there was obviously a smoker in the room just before. After the second day it was ok.
Friendly helpful staff
Overall the hotel was excellent and the staff made us very welcome.We were even given an itinery for going visiting round the area.We would stay there again.
Very friendly staff. Rooms are beautiful and very clean.
Excellent quality family hotel with extremely helpful staff. Non
The Hotel is in excellent shape, the staff was very friendly. We had a booking problem due to an interface issue with booking.com and they found a very good solution on the spot. They speak french and english, which is an advantage. The breakfast was excellent. Be sure to get a room in the upper floor on the back side as you'll have a view on lake Varese. Note that the Hotel is in town, but not in the center. There are no sidewalks, so expect to use a car to visit the surroundings.
Comfortable family run hotel in Varese.Hotel is about 20 minutes from the Swiss border and about 45-60mins. to either Stresa, Como or Orta San Giulio. The hotel has a lot of caché. Rooms are spacious, decorated with old furniture. The rooms facing the street didn't have a great view, however, the rooms facing the rear had nicer views. Service was excellent. There are 3 parking options: in their private parking garage (8€), in the rear of the hotel (5-6 spots only) and otherwise on the streets near the hotel (it’s safe and also free of charge). Breakfast buffet was good, above average for italian hotels. Overall it’s a comfortable family run hotel with good price/quality ratio not too far from Ticino/Italian lakes.
The hotel was nice, clean and friendly staff .it is airconditioned and the break fast was good
Pur essendoci stato solo una notte lo terro' certamente presente per altri soggiorni.
Very new and excellent!! It was perfect, I really recommend it.
Hotel was very nice and clean. Breakfast was really good. It was quite far away from everything and there wasn't a swimming beach on the lake. A bit boring to a person travelling alone.
(in english). Very nice hotel, quiet,
the food in the restaurant was very nice and at reasonable price "lake view room" was mainly parking view (only side view of the lake)
quiet and nice place to stay.hotel staff were excellent.clean and comfort room.good breakfast. no
Very friendly staff, good buffet breakfast. Rooms comfortable but a little tired. Lake views description is a bit ambitious, could see a little corner of the lake out of our window. Overall a good alternative to an overpriced Milan hotel if you do not need to be in the city.
Extremely helpful and welcoming staff. We arrived really late and hungry - they provided a delicious vitello tonnato and dessert at 11.30pm, were friendly and helpful at all times and nothing seemed too much trouble for them. The rooms were pleasant, the showers awesome, and minor problems were dealt with at once. I'd happily return - the weather wasn't their fault! Breakfast coffee came in smallish cups, and only one cup per person.
The bed was huge, the breakfast good and all at a reasonable price
Comfortable, accommodating, near the lakeside, nice rooms, good breakfast.
Nice soft bed ! (Isn't that what it's all about) Every 2 to 5 min a pressure pump would come on next door. I was at the end of a hallway, next to an electrical room.
Location to airport Cleanliness Comfort of room Quiet Courteous staff The bar had an unusually full line up of drinks. Layout can require extensive walking between lobby and room Restaurant food was marginal which made its premium prices seem unreasonable. The card key was unusual for us and awkward for controlling interior lighting, etc.
Rooms were clean and staff was friendly and helpful
Clean, spacious room
The location in Terminal 1 is superb! The cold tile floor in our room. The room & bathroom lighting. The bar area is uninviting and just blah.
Hotel is modern, good amount of English TV channels, if you can upgrade to get wifi and lounge do it! It is worth it! Location was great I literally walked only 5 minutes to depart in my flight. Train station is literally infornt of hotel. 20 min train to main city!!! ;) I did not like that you had to pay extra to use sauna and steam room
Excellent restaurant, friendly staff, fast internet, clean and spacious rooms. Access to Airport, Railway station, and rental cars are the best. Room was rather noisy.
Very clean room, good staff, and great food at the bar.
We had an early morning flight out of Milan. It was so convenient to stay at the Sheraton located right in the airport. We had a lovely dinner at the restaurant the night before and retired early. It was so easy to leave the hotel in the morning and walk right to our gate. No travel to the airport which gave us a bit of extra time in the morning. The room was clean and comfortable and we didn't hear a single plane all night.
Convenience to airport and trains, quality of facility and rooms, staff very helpful
A unique place run by family since 1951 with attention to detail and a great restaurant Nothing
Beautiful small hotel with friendly staff and the most amazing restaurant. We had a whole part of the hotel to ourselves which definitely is the best 'family room' we have ever had. Would definitely use this hotel again and our one night on our way further into Italy for our holiday we would quite happily have extended. Hard mattresses on the beds!!
Spacious room and bathroom. Comfortable beds. Nice atmosphere in restaurant and the food was very good. Room at front side of hotel suffer from noise from main street that runs by.
We liked our stay at the hotel The rooms were very noisy
the room was absolutely wonderful - spacious and immaculately clean. We would have happily stayed much longer. The staff were welcoming and helpful. We loved it. nothing
the delicious diner
My room was across the street from the main hotel and was built from a renovated textile factory. It was unique in its architecture and the extra large windows in the rooms were nice, although their was no view. The facility was clean and comfortable. Only one parking place directly outside the door of the building I was put in. Hauling luggage through narrow doors and a steep staircase was no fun. The room I had with two adjoining bedrooms resembled nothing like what I saw at Booking.com site. The only photo I recognized was of the breakfast room. Must be a world of difference from one building to another. Good enough for an overnight stop on the way elsewhere, but don't expect too much outside the hotel walls.
I did not check out at 6:00 because there was nobody at the reception. Every door was closed. I could escape in the fire door...