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Provision of family rooms with proper beds for all the family (i.e. not roll out or fold-away beds, as experienced at other hotels) Lack of info & menus in English
Very friendly staff
Expensive for what it was, very basic, with a bit more research their are better value hotels in the area.
It was convenient, however, hard to find according to the directions given by google maps. It was clean and the people were friendly. The stairs were narrow and very steep - not at all something for older people, and very difficult to get luggage up.
We were well looked after, great starting point for bike rides and walking,Close to Germany, excellent bus/rail service
Very Very noisy at night. Cleaner cleaning the Kitchen at 1am !!! Had to go down and ask her to stop as I could not sleep.
it was very clean and staff was friendly very noisy
The staff: flexibel, firndly and social. Also the combination of a hotel with a nice restaurant with quite good food and a cosy bar/cafe makes it a nice choice. If you are a smoker: no problem, If you are a non smoker: Everywhere in hotel/restaurant/bar is aheavy smoking air...As a non smoker this is terrible when getting up and when you get out of your room.They do not honour the smoking ban
Friendly staff The towels smelled bad it was not realy clean the room smelled like old cigarett smoke
The owner (?) was very nice and serviceminded. The food was good. The beer was good ! The walls are too thin, too many people coming home late (after 1am)
The location and pricing are outstanding. Two beds pushed together don't count as a double bed.
Nature around Hotel is really nice. In general Hotel is really good value for money. If you like hotel out of city, in park, with possibilities for walking and bike riding - it's perfect place. Restaurant i think need to be fixed. Breakfast was cute and nice, but for dinner we move out for city restaurants, because local one did not impress us.
Only stayed one night. Lovely surroundings and views, excellent breakfast and quick and easy departure procedures. Grade this excellent and good value for money.
Location and setting, rooms very comfortable, good bathrooms Food overpriced, overcomplicated, and poorly concieved.
the beds, the most comfortable beds I have experienced in recent years. It compared favourably with the Sheriton in Boston which is noted for its comfortable beds; breakfast, location, tranquility,distance from Venlo pets, particularly a dog dribbling and sneezing, although there was not much smoking in public places, I could smell it. Ireland is smoke free, I'm used to the clean atmosphere
location,breakfast,and fruitsorbet-fresh.fresh fruits-delicious,we will come back to eat dinner one night,good size pool
Wonderful location ovelooking the mill pond with a fountain. Breakfast is excellent, especially when taken on the terrace. The approach to the hotel, across the railway area is a bit daunting, don't let it put you off.
The location was convenient and initial facilities looked to be promising on your website. Extensive renovations not mentioned on any of their sites. Allocation of a non-smoking room which had been smoked within. Bottles contained within the mini bar which had been tampered with and their contents replaced with water. Wellness facilities not fully operative, which when mentioned to the staff the response was that they would be addressed on Monday. Generally the decor was tardy and the staff not overly helpful. I was extremely disappointed as to the overall experience.
Ok hotel in nice park. Very quiet and relaxing area. Good breakfast and services. Hotel has seen it's best days. This used to be a fine hotel, but that was long time ago.
Beautiful environment very pleasant staff clean hotel with good facilities The carpet throughout is old fashioned executive room had some damp wallpaper mosquitos heating too high in the restaurant
The room facilities, quietness, location and breakfast
The hotel was easy to find,once there it was so nice to be greeted in such a friendly manner.We found only a pleasant and helpfull attitude at the hotel and once again thankyou for a brilliant start to our holiday
The hotel is professional organised for peoples on business trip. Price/value rate is excellent. (I enjoyed an official published summer discount) Yes. At the reservation was blocked 25 EUR on my account, 10 days before arrival and 8 days before official accepted possibility of cancellation. Nobody was informed about this fact in the crew at arrivel. After arrival was blocked an other 50 EUR. The cancellation of both blocked amount was not automatically, I must ask an additional arrangement. After this affair I never will select Van der Valk Hotel.
Good service at reception, non smoking rooms, clean, resenoble prices
We liked the professional and friendly service of the reception, restaurant and bar staff, the decor of the hotel and the room, and the access to the internet.
Given the price that I paid, I was surprised to find I was staying at such an "upmarket" hotel. The hotel restaraunt was very expensive with no low-cost choices. I would reccommend researching the area on Google maps for alternative eating options. It seemed to me that the TV would cost €22 to use - so you may want to double-check that before using it.
Good standard of comfort, friendly staff and excellent restaurant
Friendly staff en good stay in the hotel. Restaurant food is ok, food is served really quickly which is an advantage. Checking in and out took quite long, this can be improved.
When we informed Reception that there was a plug missing from our hand basin, a replacement was provided the next morning. All staff were very pleasant and helpful. We were glad to be on the ground floor as some of our party had physical limitations. No
We arrived late, but the staff made us welcome, and made us a lovely meal. Thank you The electric sockets for my hair stylers were under the shelving, and when you are disabled getting on your knees to plug in was not easy.
I asked for a hotel with parking and that is what I got.The hotel had a good sized car-park overlooked by the reception/restaurant/bar area and by the accomodation block.The hotel staff were very friendly and helpful. The hotel was on the edge of the town and an industrial area; but there were bus stops just outside of the hotel, with a good regular ( every 30 mins ) service into the town.
Very clean room and helpful staff
Very friendly staff.
Overnight stay as we were travelling to Germany and it was handy for the autobahn. Excellent value and in a quiet (business) area with car park. The restaurant did a good meal. Would definitely use again worth the bit extra over Etap of which there were none in the area. We were up two flights of stairs, not a problem for us, but worth noting for the infirm. We skipped breakfast as it was expensive.
flexible in terms of open for registration and seen as a value for money overnight stay on a long trip. It did not have any decafienated coffee which is now universally available
friendly, clean, good breakfast double bed had only one large mattress so problems with "roll together " in bed.
location, comfort and helpfulness of the staff
The bread tasted a bit old (breakfast saturday & sunday) we also mentioned that at the hotel.
Good Value ,food excellent .
Good Food,Hotel in excellent condition. Unable to turn heating down,breakfast didnt start early enought.
Staff very friendly The only two problems we had were, we booked a table for dinner and when we arrived there was no reservation and only one bath towel in the room had to ask for another.
Everything - although the quality of this place suits a slightly more interesting location. Even so, we would certainly come back again. [Additionally I will add that this hotel is also suitable for Business conferences etc, although we were not there for that reason.]
The exterior condition of the hotel, staff services and friendliness, room comfort were all excellent. The hotel tries hard to provide a great experience and it shows. High ratings for the restaurant as well Everything was fine
The staff, facilities, food were excellent, and its in a lovely peaceful location
receptionist very helpful Bar service very slow. Sauna not working
Pleasing environment. Nice clean hotel, helpful staff, comfortable rooms. I would bbroadly recommend this hotel.
Fantastic location, very quiet, beautiful scenery, helpful staff Food very expensive, no tea and coffee making facilities in the room
quiet, a very good view, good atmosphere and excellent service and food The menu selection was a bit insufficient
I had stayed there many times in the past as a base in 2003/4. Under new management it has probably improved on an already excellent small hotel (only 15 rooms). It has a wonderful setting on the banks of the River Maas just north of Venlo at Broekhuizen and makes a good base to explore the Maas natural region. Arcen and the hot springs are just across the river by little ferry and there is a brewery to explore to satisfy other tastes. The food in the 5* restuarant is superb and the service so friendly and efficient you really don't want to leave.
Nice, small and quiet. Is in the small town away form the city but depends what are you looking for.
Nice locatio,. quiet, parking close, wide room, large breakfast, competitive price. Issue to use WiFi from side rooms, expensive but excellent restaurant.
Very Friendly Staff, Beautiful location, Huge room with balcony and superb views over the river maas. Breakfast was top class! Loved the ferry at bottom of garden saved a long drive No
Big room, very nice breakfast, great view and location
Fantastic location, friendly staff, comfortable room, extensive breakfast, and great (though a bit pricey) restaurant.
very peaceful environment, the river view & restaurant area is magnificent, delicious breakfast (although little variety), everything very clean. the noise from the boat that transfers cars across the river. there can be a bit more variety for breakfast, eg.fresh bakeries (cakes/cookies) were missing.
Staff were fantastic!! Room was everything as promised.
The location, the food, the room, and the ambience. The food was very good, but on the expensive side
The professionalism of the staff and their willingness to help E.G. I forgot toothpaste and some was found for me. The setting of the hotel near the river and the outside seating is attractive. The food was superb. I think the hotel represented good value for money and an ideal base for anyone visiting Floriade. The only negative thing we found was the length of time we had to wait for the delicious food! Staff need to be slightly quicker to bring the menu and to take orders.
KIt was calm and relaxing after a day out exploring the surrounding area.
Room was comfortable, and clean if a little basic. Not sure if there were computer facilities at the hotel.It wasn't mentioned in the hotel blurb. Might have liked an internet hub so I could have kept an eye on my emails. Staff on reception were friendly and helpful. Non dutch speakers would not find any problems staying here. Had the impression the hotel business focus is on coach parties of retired dutch people, rather than the tourist trade. The breakfast facilities are well organised and the food standard is pretty good. Good choice of nosh to set you up for a day exploring. Good country location just off the main road between Venlo and Nijmegen. Excellent hotel to use as a base for looking around Maasland and Limburg.. Certainly the hotel could have bettercomputing facilities.
friendly. relaxed, nice setting
Not expensive quiet hotel in a small village, comfortable spacious rooms, elegant restaurant, friendly and helpfull staff, nice atmosphere. Noise from traffic - hotel situated directly by the road.
Good rooms, comfortable. Good breakfast. Very good price/quality balance
The breakfast was excellent, very good The room was quit small, did not have a minibar. The hotel has 4 stars so.... It was very hot in the room, no airconditioning presenr. In the hall and other compartments also very hot. Only one small room in the hotel room. This hotel should have a maximum of 3 stars.
Our room was modern,comfortable,well decorated,clean,quiet peaceful. The absence of Tea & Coffee making facilities in the rooms.
Big comfortable room with nice bed. Good coffee and fresh orange juice offered by the breakfast. Breakfast is good, but not enough variation.
price and breakfast buffet no minibar
Breakfast No Aiconditioning, no fridge or minor cooking facilities (ie Kettle, toaster cup or plates etc)
Location, in centre of village, attractive area, plenty of walks, excellent meals. Very large clean & comfortable room.
Very comfortable modern room with good facilities and free internet. TV had a wide range of English Language channels. Excellent restaurant. Food Expensive but good. Staff were good but not enough to cover restaurant and front desk.
The location is excellent and central to the town. The gardens are landscaped and tastefully done. Can find no fault at all.
Very comfortable room and excellent reataurant.
homey atmosphere the dinner price was a littel bit expensive
The rooms (are clean and complete equiped). The restaurant (food quality was excellent). That I have to pay by arriving. Internet access quality (only hotspot available).
Lovely, quiet setting. Free Car Park. Comfortable room. Fairly good breakfast.
Staff excellent, welcoming and helpful. Food very good indeed if a little pricey. Rooms adequate but very poorly soundproofed.
A clean, pleasant hotel in a nice little town.
excellent country break and within easy reach of weeze airport
Excellent swimmingpool and facilities. Perfect (comfort) room. Very clean and spacey. Quiet area, being close to the highway it didn't provide any disturbance. Water from tap (in bath) was not functioning like it should, very little water coming out. Babycod did not have a mattress. Older blond lady in breakfast area is very bad in proving service to customers.
Luxury hotel, excellent food, and facilities. Very easy to find from the motor way
Confortable family room, excelent welness facilities with a beautiful swimming pool and a very complete breakfast buffet. The staff could be more helpful and friendly.
excellent hotel, great location and service!
Excellent stay in a peaceful location
Great hotel with superb spa facilities. Nice bar. Breakfast great and all the better for wonderful view over the lake.
Friendly hotel staff pillows
The food was wonderful, and the rooms that we had were perfect. The view over the lake in the morning was beautiful. The only downside was that the change in the exchange rate between booking and stay meant it was more expensive than we had hoped. However, the stay was still very enjoyable.
We enjoyed the atmospere and the lay-out of the hotel and our suite It is not a matter of liking or not liking but just an observation: the swimmingpool of this quality hotel is a bit small
very comfortable hotel good spa and pool
great location in town very helpful staff comfortable bed breakfast basic but ok
Town centre location was excellent, easy access to Germany were 2 main factors for choosing the hotel. Helpful & freindly reception staff was a great bonus. Only 1 large towel & 1 hand towel for 2 people staying in a double room & no tea/ coffee making facilities
The big wall window facing the courtyard
Please write at least 15 words
ExcelHotel in ideal situation, everything within short walking distance.
location,helpful stafff,close proximity of station, parking arrangements
Clean, comfortable, convenient
In the center of town, each floor a different theme, basic but good
Everything pretty average. Staff friendly and helpful. Very confusing finding way round. Floor 2 rooms were floor 1 on lift and breakfast room in basement and only accessable by lift. Place lacks character ,very functional, felt more like a university dormitorythan a hotel
Good staff, location. We left hotel at 5 a.m. and night portier prepare breakfast at this time. Thanks Poor decoration, very poor
The friendliness and helpfulness of the staff No concerns
very nice hotel,good location,nice clean rooms.
I have food allergies & the staff ehlped me out(very-sweet). Thank you so much. Nope , everyone was so nice.
nothing , the hotel has no activities at all and the entrance to the family room through the resturance is completly wrong no frige , has small tv with no privicy in the room with garage view.
Down to earth staff! The rooms at a bit dated, but very good value
Within 100 mtrs of the railway station A little bit old fashioned.
Quiet, conveniently located and well priced Unsafe plug in bathroom
Friendly, helpful staff, great breakfast with, among other choices, scrambled eggs and crispy bacon.
Very convenient for the station and town centre (overnight stop on the way from Harwich to Switzerland by train).
Comfortable beds and a good breakfast. The room was poorly laid out with a ridiculously small wardrobe/hanging space. Breakfast didn't include enough fruit.
Very friendly staff, excellent breakfast, nice environment.
friendly atmosphere, excellent service, comfortable & clean
Everything was just fine, nothing fancy, but nice clean, quiet location - ideal base for cycling in the area Hmm - can't think of anything terribly wrong
Good breakfast! An unsafe excercise to get in, have to walk some meters along a crowdy road and clay soil in order to reach the entrance
clean and beautigul location
Very friendly staff. Good Restaurant.
It was a very friendly and cosy hotel to stay in. Breakfast was excelent and well presented. Evening meal also good but could maybe be a little more varied, too many chips. But overall a very good experience. Could do with some better bathtowls
The hotel is lovely and in a great location not only for the airport, but also for the town of Arcen and castle. The owners were very nice.
Great friendly atmosphere
Very clean and spacious accomodation, good food and welcoming staff.
Good location, very nice personnel, quite quiet, good place to take excursion thrue picturesque ald town.
All you needed, in a basic package. Had to pay for WiFi. Also, there was a door somewhere which, when it banged, shook the whole room, including the floor!
The room is very small for two, also everything is very old... Breakfast should be improved! So I think it is quite expensive without any comfort!
Excellent family room on two levels. Boutique-hotel-style: modern and minimalist. Very central position, and our room at least was quiet (rear- facing). Holland can be very hot in July, so the floor-to-ceiling window/patio door was much appreciated. They promise (in their information) rather more than they can deliver, E.G. easy wireless internet connectivity and charging cable adaptors. Reception knew nothing about either! (But hey, this was a holiday, so ... )
The kindness of all the staff, the professionalism of the owner, and the charm of the place. nothing
The family bedroom was excellent. Four decent beds on two levels with lots of space. It was a very comfortable room in a quiet location in a lovely little town.
On arrival the hotel looked good in the middle of the village close to the river Maas. The room was large with a good bathroom and very clean. The service at breakfast was very poor and slow. No written fire escape route in the bedroom. No hair dryer. Poor menu in the evening for the tourist. No hot water for two days - builders on site - with lack of interest from the owners.With a extra touches in the bedrooms and staff training this could be a great hotel.
Peaceful and quiet, friendly staff Disappointed on Saturday night, decided to have evening meal, but at about 8 oclock were told that it was too busy and a meal was not available
Location Hotel rooms were cold and lack of lighting in Bathroom
both my husband and myself thoroughly enjoyed our stay there, and so did my parents; especially the hotel staff were very friendly and easy to talk to
Friendly and nice atmosphere It was a hot day and night and the room was exceptionaly warm. No air-conditioning. My room was near an extraction fan and therefore quite noisy.
The hotel staff were great. The rooms were large and very comfortable. The food in the restaurant was great, and the staff there were polite and helpful too.
The friendliness and helpfulness of the staff was exceptional. The rooms were very clean and comfortable Good breakfast. Very nice evening meal, 3 courses for 26.95 euros per person. Can't fault anything