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The hotel has a fabulous location right on the old Villefrance fishing port. Staff could not give me telephone directions from the main road to the hotel. Room was in need of painting
The location is very nice. There was a smell of vomit in my room which was pretty bad. The room itself wAs very nice, so was the weather so I could keep the window open which helped a lot.
This ia a lovely hotel in one of the best locations on the Cote d'Azur. All rooms face the water with balconies overlooking the magnificent rade of Villefranche-sur-mer. A warm reception from the manager, Olivier, as well as help with luggage and parking was much appreciated. I managed to park for free all week at the Citadelle, a short walk from the hotel. Wonderful location to explore the town and Riviera, and great restaurants within steps of the hotel. The cabin suite was very nice with its two private loggias and jacuzzi bathtub with underwater lights! Breakfast in the room was a treat. The free Wi-Fi worked fine. The Wine Bar was lively and popular. Cannot wait to return!!
Wonderful Hotel and excellent location.
The hotel staff were really friendly and helpful and the hotel is in an amazing location opposite the Cocteau chapel. The bar is super - you can watch the fishermen landing and selling their catch and there are lots of first class restaurants along the sea front.
Very profesional staff. Excellent view of the habour
Fantastic view over Mediterranean and activity below. Breakfast on the balcony and view was the best view experienced in France.Downhill walk to all restauants and seaside.Madame very helpful in locating and recommending restaurants and internet cafe.Good parking in congested area. No
Position is excellent for exploring the neighbouring area, assuming that you have your own transport. Good value and friendly staff. Definitely do not expect luxury! Rooms very dated
Wonderful view, very bright & spacious room, free parking right in front of the hotel Too far to walk to the town centre of Villefranche-sur-mer...needs to drive out. If you have a car, this is no problem as parking is easy both at hotel and at town centre.
Beautiful location and very helpful and delightful hosts. Breakfast was excellent and room comfortable and clean.
The Owners were great - very helpful. The view from the balcony made breakfast very pleasant despite it's Euro 10 cost per person. The bed was as hard as nails and the walk up the hill from the Villefranche was punishing - almost made the Euro 15 charged by the taxis worth the mile walk.
The owners and staff were most helpful, the views were great as was the dining area and breakfast, room was clean and comfortable with parking right outside the door, hillside locale is quaint and attractive. Location above town centre makes access to cafes and activities a little difficult.
The availability and efficiency of the staff. The quality of the infra-structure, atmosphere of the hotel and its location. The room bathroom could be equipped with more towel hangers. During breakfast it would be best if the service staff would not start cleaning the room (washing the chairs, etc.) while people are finishing their meal. It disturbs a bit the breakfast experience.
We were made very welcome and the Hotel was very well placed for the park and shopping. The view was hardly inspiring.
I enjoyed the fact that the hotel was very central with easy access to buses and trains.
Staff is very friendly, breakfast was excellent, hotel in general (colours, furniture...) Room for breakfast is too small for so many people
Great location, very close to the Messena Place and the old town. Restaurants close by. Rooms are a decent size as far as French hotels go and for once the air conditioning actually worked. Staff spoke English and were helpful. We were only at the hotel for a quick overnight stay and didn't arrive until 9:30 pm so we didnt spend a long time in the hotel. Had breakfast in a cafe in the market.
Location was excellent I wouldn't say it was 4 star. It was very basic and tatty in parts.
Location No parking facilities offered to guests, however there is a public parking with preferred rates overnight
Location was good and hotel's decor fun and kitschy. Small room.
proximity to local transportation international channels size of room was too small even for one person extremely loud at night rude employees!
Near to the City, clean room Room was very smal
We got a good deal for the 'Privileged room' and we were given an upgrade to the next level as it was out of season and they had the ability to offer it to us. Was great to have a large room for a few days. Close to the beach and loads of shopping, restaurants, cafes and the stop for the hop on hop off tour bus. They had all the flyers of tourist things at the counter. Wifi was good. No TV reception for english channels.
convenient location, not too noisy
Bad brekfast? bad plage, bad service, wery high preis - but only in this year
The ambiance was nice- classic old style .The rooms were big and the view spectacular. Unfortunately the bath tub drain cover was not working so it required a nail file to remove the cover to drain the tub.This was repeated every day of our stay without the staff fixing it! The room was not cleaned on returning in the afternoon and we were told by reception that we had to call for cleaning !The wall tiles had black mould which Is really unacceptable in a hotel of this class.also,our room had chipped paint around doors and peeling wallpaper trim.All in all,This hotel needs revamping.On the plus side, the location is the best in Nice. The staff were very poor in responding to complaints - no apologies ever.My room smelled of mould ,to discover next day that there was a furnace type room opening into my closet,which did not have a door.On complaining ,I was given an excuse instead of an apology. Also,after staying 3 days,I was stopped by a security doorman on entering the lobby ,to question me if I was staying at the hotel. Very very upsetting and again ,after telling him yes ,no apology. Good staff should know the guests and be carful before causing an embarrassing moment. The service at breakfast was very poor and the buffet layout difficult to manage due to the tightness of the restaurant.
Perfect location, nice sea views, really interesting interiors. Some service points, at the reseption and consierge points.
Wonderful wonderful staff and location location location. The rooms were well appointed and in a style that suited the hotel. The balcony was a great place to get a lovely view of the sea. The rooms were larger then most European hotel rooms and air conditioned which made it very comfortable in the August heat. The public areas and dining rooms were very comfortable and charming. Good business center with easy access. The carpet in the halls made it hard to move luggage around and did not fit the period and style of the hotel. Some of the art didn't suit the hotel ambiance. The carpet in our room was very worn and old. The bathroom had chipped sharp tiles and had not been updated which was a little disappointing for the price point. We were also disappointed that no one informed of the beach facilities available.
Good taste and comfort all over + restaurant Chatecler - the best I ever experienced food/wines and ambiance. Nope.
Very helpful staff; they even said "Have a nice stay" in my language that was amazing! Excellent localtion; place full of arts. You have a feeling that you stay in a museum but you really like it! Just spledid! Nothing, just perfect place.
the interior of the hotel is exelent, very historical! The restoran is also very doog! Service of the reception and also reception manager was full boor. We planed to stay 21 day- and changed the hotel to another one on the 2 day of our stay!!!
Historic building, beautiful lobby Rooms definitely need refurbishment
convenience to activities and shopping Bedroom carpets not properly hoovered,air con.not perceptily effective.
Location close to the sea front The Pool was very small and the sunning area was very small and could only take a small number of sunbathers - we had to instead use the private beach which cost 34 Euros
It was right on the beach front and a short walk to the two tour buses for Nice. The staff was very friendly, spoke many languages besides French, room service was excellent and very pleasant. No
Firstly the location was fantastic, 10mins from the airport and 10 min walk from the old town.Our room was beautiful and big with a big balcony over looking the sea. Could'nt fault it.
staff, service, breakfast, location - excellent, by the sea, good shopping, easy to get to railway station, old city, shopping streets by walk
Friendliness and courtesy of staff None
Wonderful hotel. Excellent quality and service. Centrally located.
Large spacious room, robes, slippers, fabulous bath There was no blackout curtain... Luckily I brought an eye mask!
The majority of your staff could speak english very well. and they were always very friendly and professional particularily Olivier the concierge
our room was facing the mediterrania, so beautiful. it is so close to restaurants in town and shopping.loved going to the casino after dinner. it was so clean and spacious (our room).
Over all a great experience since arrival, very good complementary high speed wireless internet , great breakfast and wonderful bath and shower along with quality interior, worth every cent.
The staff was polite, funny and spoke perfect English. The manager worked like crazy to help out at the breakfast. We were impressed. The rooms! They're fine but there was absolutely no where to put anything. Our room had one lawn chair. It was weird. It all feels a little too Miami Vice with the colors. Felt slightly Miami-ish/Golden Girls. Bottom floor was noisy with window open.
Nice place, nice staff
Staff were friendly, the room was spacious and the location was perfect.
Overall style of the hotel and its superb location No parking - in a very busy and complex town
The hotel staff were very nice and provided lots of advice on how to move around, what to visit etc. Room was very clean. There is no carpet and it is all white tile which made it look very bright and clean. The sea view and sunrise in the morning is worth every penny spent. Compared to many of the hotels we visited in France this was the best overall experience.
Location The noise from the road in a sea view room The breakfast far too expensive
Staff most helpful
The hotel is in a superb position on the seafront, the staff are extremely courteous and efficient. Furnished very well in a beautiful French style and very clean.
Great location on the promenade des anglais. Offers a discount to the private beach in front of it (20 eur vs 28). Clean. Rooms facing Water havw a breathtaking romantic view. Walking distance to all of the attractions in Nice. Velo bleu (bicyle rental) has stations very close to it. Rooms are somewhat expensive. Private beach access not included. No free shuttle to and from airport (but #98 bus stops right in front of it and goes between airport and the Promenade for 6 euros).
Renovated rooms on the 5th floor are fabulous, soundproofing is great. Location is excellent, staff is well trained and friendly.
Staff was really friendly
I like the location the staff very not helpful at all ,had to ask 5 times at breakfast for hot water in order to have tea
small bathroom without practical furniture!
Beautiful design, good location for shopping The air conditioner didn't work well, it was very hot when we arrived at evening time. I called the reception two times, they promised to come and do something but they didn't, so we suffered the very hot room even in autumn time, +17 degree outside. They only fix it in the next morning.
You can hear everything in the corridor. not good service at all. horrible breakfast
great hotel ,great design , nothing
Nice adjacent restaurant. Clean room with an bit odd, but original, design. Clearly visible that the hotel was renovated last year. Noise level in the room was a bit high due to the busy road outside.
the roses all around the place no service after 12 a.m. :(
The Incredible architecture, fantastic staff and superb rooms.
The hotel seems over-rated. It gives you the feeling of being old or overused or at least not well taken care of. Beyond the intention of design...some of the fittings seem...cheap... Plus, the idea of having the bathtub in the room could be special, but it is not practical. The lights are also not thought in a practical way...
Beautiful hotel, good location, very friendly and efficient staff. The hydrotherapy pool is lovely
Very accomodating, not too big and felt personal. The service is exceptional and the spa is a must-do.
Great location. Friendly staff. great room. All extars very expensive - eg breakfast or to have a drink in the bar (22 euros for one cognac !)
Food and Hotel were gorgeous. WiFi 7E for 30 mins in reception! No WiFi in bedrooms. Should be free in bedrooms.
best price in offpeak season.
The hotel is very well located Staff at the reception could have been more helpful
the friendlyness of the staff at the reception desk The rooms were not cleaned adequately every day, sheets were not changed and soap was not restocked every day. Also, internet access was a rip off pricewise.
the ubication was excellent, the hotel is modern and the personal was very nice
Great location - quite close to train station. Clean hotel and had a room with a balcony overlooking Rue Jean Medicin. Friendly staff. Nothing in particular.
The hotel was very central and most of the staff were excellent.One guy was very rude. We only had one key for a shared room.Could not access the iron in evening before dinner and the receptionist did not do his best for us to get it. he was very abrupt saying they did not have one.The hairdryer was antiquated.very old and useless.need replacing.
The location to the shopping district. I think the decor and carpeting could be updated.
staff was friendly no maintenance in the evening.
upon checking in we reported the bed linen being dirty, it was noted and told it can only be tended to the next day, the next day the roomstaff still did not change it. I certainly won't stay at this hotel neither recomend it
Super helpful staff
Nice and clean rooms, close to most Nice amenities, 2 car rentals in the same building (plus casino and police! dept) Common area is very small and required slight renovation, personnel could be more friendly
Seaview rooms are great, exactly in front of the sea and with a modern furniture.
Excellent location, friendly&helpful staff. -
An excellent location and very helpful staff - they contacted a local museum for us to find out if it was open on a Public Holiday (it wasn't!) The buffet breakfast was a bit disappointing. It looked good but all the breads were very dry and chewy, the fruit didn't taste fresh and tea needs to be made with boiling water, not from a pot of warm water brought to the table.
excellent situation for beach and right on promenade. service was good, friendly staff.
Location, location,location Clear specification of parking on web site
good staff bedroom quite dark on second floor
Friendliness of staff. Reccomendations for excellent local restaurants UnInformed of Sarcozie's visit & therefore inability to get in or out of hotel
Very convenient location. Room was spacious. Staff were good humoured and helpful. Bed was super comfy!
location was wonderful, just across the street from the beach and only a couple of blocks from the old town
Location Poor view from room. No coffee or tea making acilities in the room.
Location Room size
What I liked most about the hotel is that it is very central. You are near the sea and shopping and restaurants are also very close. Probably coming from a country that has a "smoking ban" I felt that the smell in the corridors was quite overpowering, and this was made worse by the fact that air freshner's were used. I feel the hotel needs some freshening up. Breakfast also was delivered incorrectly to us on our first morning. We did not get what we ordered and it was cold.
location excellent, quiet, very good maid service, plenty of towels the tv selection is not for english speakers, the shower did not have hot water all the time and hard to control, bathroom small for so called luxury hotel, no coffee or tea with room, no couch in room, staff was aloof
Excellent location for shops and beach. Very nice hotel. Room not quite matching external areas of hotel. Overall,very nice hotel. Rooftop restaurant/bar/seating area impressive. Room very average.
we were given room 401. We liked it because it was a renovated room with a view of the sea. The bed was very good. Towels were good and the supplies (soap, shower cap, body cream etc...) in the toilet were good.
Location Everything else. Room to small old dirty, poor breakfast, service. My Deluxe room was much small than my friend's superior ?
location, price and atractivness I does not have a pool and the room was small.
Location Staff not very helpful. Very slow to deal with guests at reception
The location, and room size. The hotel was very clean. We would have liked 2 chairs in the room. The bar area was basic and lack atmospere, it did not open until 6pm. The roof terrace was closed the whole time we were there.
close proximity of sea and shops/restaurants. grandeur of a hotel with history and tradition.
Across the street from the beach, fairly good location with free internet. Excellent refurbished bathrooms. Staff was very friendly, particularly the bellman. Pictures on the hotel site do not match rthe ooms - stained rugs, old looking furniture, very hard beds and rough linens do make it a newly renovated room except for the wonderful bathrooms. However the size was perfect for two people and the rooms were clean.
The friendly and helpful staff and the fact that it was so near to the bay No
Fabulous location and views, excellent access to old city
A spacious bedroom & bathroom A little strange there was not shower curtain or door in the bathroom
Interior and seaview, helpful receptionist Poor breakfast, leaking ceiling
the location was ideal, the hotel very comfortable. In short, we were very satisfied.
Very friendly helpfull staff
nice view, good breakfast and restaurant
It was right on the Esplanade D'Anglaise and very well located for everything.
Excellent service; great location; value for money compared with other hotels and services/quality offered
Upon arrival, the concierge came outside to meet us and take our bags from our car, and after we checked in the front desk clerk showed us the hotel and where everything was, to include showing us to our room. The area of the city is perfect and the hotel was very luxurious. I would stay there again! The restaurant in the hotel did not have a very big dinner menu, and it seemed too small.
quiet setting, very nice swimming pool area, room facilities were as I expected, reasonably helpful staff my room was very small and in my opinion not adequate for 2 guests, sea view was side seaview and only if you twisted your neck round to see it. Service wasn't as slick as other similiar 4/5 star hotels that I regularly stay in, this relates to waiter service of poolside drinks (none) and I also waited 45mins in lounge and nobody asked me if I wanted tea/ coffee/ drink on my last morning.
The location, value, and staff are terrific. We would highly recommend it for a romantic getaway.
the staff, the swimming pool... the views and of course the comfort of rooms.
Service was very good, with exception of bar staff The bedroom was extremely small
Beautiful Hotel a unigue French experience None
Excelent location, impecable service. One of the great things about the hotel is the pool and gardens. Restaurant and bar a little pricey.
the new room allocated. after complaining. the room booked was so small we had to put our luggage in the toilett.the view was of the streeton to the railway. when we complain and say that we would check out immediatly they inform us that the 2 nights booked through book.com were taken out of our credit card we complain ask to see a manager they finally put us in a lovely room . great facility for this hotel very poor staff for a 4 stars.
direct to the exhibition centre no internet connection
spacious room, clean hotel, comfy
The Hotel was beautiful. Spacious, modern & clean rooms with a lovely rooftop pool. The tram outside the Hotel was handy to take you to all the areas of Nice. Would highly reccomend this Hotel.
Well designed spacious rooms. Nice bathrooms and products.
The location, close to the old district--shopping, restaurants, cafes. The Tram stop is directly in front of the hotel. The staff wasn't particularly friendly or helpful. The restaurant closed prior to the listed times. We had asked for a room with two beds and had one bed and one pull out couch that was not comfortable.
the bed everything apart from !!!!!!!!!!!! and including staff
very comfortable beds the fact that there were no tea/coffee making facilities
Very good food served lack of facilities,
The hotel was clean, well located and had all the facilities we required in a well located city centre hotel.
The Room, it was clean & Comfortable The Service (Room Service) price for the breakfast was too expensive
nice and clean hotel, pro staff expensive rooms, very expensive food, services, minibar etc. - not good value for the money. Besides, the hotel is quite far from the city centre (ca. 30 min walking)
Nice staff, clean and quite. Hmmm, a bit far from city, but bus is available!pillows could have been better
Room and sea view was excellent. Both the breakfast outside seating and to a lesser extend the roof top restaurant were extremely unhealthy. the breakfast outside area has many dozens of pigeons everywhere, tables, sunbrellas and outer walls were full of pigeons.
Overall nice hotel, very good facilities and friendly staff The colours of the furniture in my room at 3rd floor was not very pleasant, the floor of the bathroom was with noizy tiles and the air conditioned had no functioned properly
Staff and the room how ever we could not get a smoking room
Very nice stay.The view was beautiful.The personnel was courteous.Good food at Bleu Citron.
The swimming pool. Friendliness of the staff. The room was very comfortable. Prices for sunbed and towels are too expensive even when using the hotel swimming pool.
Staff I asked for a non smoking room.Our room smelt very bad of smoking.My wife is allergic to smoke.
The roof-top terrace was a very relaxing area to sit. Also the conference meals and events were well organised. I found my bed too hard and the pillows too soft for my taste.
roof top swimming pool,serviced very well by public bus service,complimentary bus service offered by hotel,opposite beach double beds do not exist,have to request that two singles be made up as double.,use of beds at rooftop pool had an extra charge!!!!!!!!!
Room facilities was excellent, the pool area was lovely and the room service was very good. Two out of three concierge staff weren't particularly friendly, while one of them was excellent.
Standard of service. Having to pay for sun lounger.
The hotel and grounds are gorgeous. The staff is extraordinary and helps with just about everything. The view of the Mediterranean is like nothing else in the world! I wish it was closer to the beach or the beach was accessible from the chateau.
The location is amazing and the rooms, which are part of the orginal buildings in the old city, have an incredible level of execution and finish. Our four story suite was outfitted like the interior of a modern luxury yatch and included an elaborate entertainment and lighting system. You won't find a better view of the Cote D' Azure anywhere. Highly recommended. We will be back.
Location, Garden, View from the room, Atmosphere Gym
Great location, beautiful property, very attentive staff, fantastic lodging, amazing food. Somewhat pricey, bit of an isolated location.
Wonderful sea water heated pool. Gentleman who takes care of towels and sun beds is delightful. Reception staff a little hostile
Even though it is a nice hotel in a nice location I will never stay again simply because a club sandwich on room service menu is $58 Euro. That is arrogant and unacceptable. Bad management decision.
location, location, location
The calmness ,tranquility and beauty of the position.The staff were friendly and helpful,without being pushy.Everything was to hand, a very enjoyable stay.
it's amaizing, in the middel of the center of Nice,the best staff and the prise is very good for that location.
The place where the hotel is situated. (Location). The bed was small and hard.
Good location, reasonable price Wifi reception was poor
the staff are helpful and the location is convenient Basic room, but not really expecting too much. Price of Petit-Dejuener was such that I didn't bother to have any.
Good, central location. If you are given room in the worse part of the hotel (we were) - no wi fi, no lift and zero noise protection - you can easily hear what TV channel your neighbour is watching.
The staff were friendly and helpful. The storage of luggage if waiting for your room or a late flight. The hotel stacks the luggage in the breakfast room which is open to anyone. It would be safer if locked away.
clean, comfortable beds, friendly and helpful staff, excellent location
Internet was not available in the room, there is no elevator in the part of the hotel I stayed - at least they could have offered to carry our baggages to the room.
Nice, comfortable, clean, good central posizion, excellent staff.
Well positioned geographically and staff were very good - always polite, courteous and helpful. It did not appear to have bar facilities.
the location of the hotel was convenient to both the train station and old town. the accomodations were fairly typical of that level hotel. the staff was friendly and helpful, particularly when i had issues making an international call - the front desk attendant went further than i would have expected to help me make that call. i was a bit surprised when i asked for restaurant recommendations that i was sent all the way to old town. when i asked for something closer, i was advised to go to the restaurants immediately next door, not because of their quality but because it was a "What the heck, they're decent and they are next door" issue. i guess i would appreciate the hotel having a few quality restaurants in the immediate vicinity that they recommend to their guests who don't want to walk all the way to old town for a meal.