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Room very good , quiet and comfortable bed. Good breakfast selection. None
bad clean of room
The staff were exceptionally helpful and polite Only thing was that there was quite a lot of noise coming from the street late at night.
i recomend this hotel for everybody!!!!
Location is very convinience. Very difficult to find out parking space.
Easy link to the old city (subway across the street), free parking (staff waived the charge) Checking in...no place to stop on a busy street to get directions to the parking garage.
The kind and helpful service at the reception. nothing
The Glass shower shield and assembly was missing from the bath wall. When using the shower, water gushed all over the floor. I had to use the bath instead. In my opinion the room should have been unserviceable until the shower shield had been replaced. Air Conditioning did not work and the room was too warm. It was noisy from the street below if the window was open.
Proximity to the Metro. Tip: Free wifi across the street at McDonalds. Paying for the hotel wifi when it is free across the street.
Metro station in front of the hotel. Hotel with private parking. Comfortable and clean room! Breakfast not in accordance with the price! Not bad, but can be better.
Facilities and location were good We arrived and left on Sundays when no one works on the reception. We had to call the helpline who guided us to find a safe on the wall and who gave us the combination to get our keys!
our initial booking was in this appart'city in Lyon, but that booking didn't go thru somehow. nevertheless we got the room in another appart'city closer to the city center and it was good!
No staff, the reception is closed always
Well equipped and comfortable.
Very clean, new, and quiet, not far from the metro with good self cartering facilities. If you don’t speak French, booking is a risk. We arrived on a Sunday and reception was closed. The apartment is part of a large chain that has a call centre for after hours bookings, they have voice prompts for English but none of the operators speak English. We wasted money calling them due to mobile phone roaming charges. Obviously without French they were not able to advise of the pin code for the door, and explain where the key safe was and what the pin code for that was. We were lucky that other other guests who could remember the key safe code from a week ago let is in and unlocked the safe at reception. However we still had no parking until reception opened the next day, as a result we got a parking ticket.
Clean (brand-new), well-situated, very functional kitchen and living space, lovely terrace, great breakfast buffet, good internet connection, pleasant and helpful staff.
Affordable and clean and not too far from the metro the heater wasn't working properly and the bed wasn't very comfortable
The reception and the staff people are not at all helpful and are very rude n inhuman and also they have chrged my credit card despite of making the full payment in cash. The reception closes in the noon till 15:00 n also closes in the weening after 19:00 hrs.
The room is clean and reasonably spacious. Kitchen facilities are good. Location is accessible, 10 minutes walk from Metro station. The service is good when there is no additional request such as an extra blanket, toilet paper, etc. The reception is closed on Sundays and bank holidays. We are helpless to contact any staff when the reception is closed.
The central location, view of the Rhone River, nice room, great terrace, breakfast, and very professional and helpful staff. strange perfume smell to the room.
The staff were all young and obliging very nice experience The rooms were not very comfortable with only only place to relax really bring the bed but I guess that's what you call funky!!
Loved the free snacks, breakfast, endless soft drinks/water. The rooms were cozy as well with really comfortable beds and pillows. Staff is also very friendly. The manager saw our big suitcase and gave us a bigger room, so we could be comfortable. I thought that was really nice, and he always had a smile on his face! The bathroom door was a little uncomfortable because it was heavy and wouldn't stay open, but that was a minor discomfort compared to everything else.
Nearness to Station
Location. Value for money. There was a small spider in the bathroom. The room didn't have a minibar.
very good in general
Ideal for a rugby trip - hotel has everything needed for such a visit - good breakfast, comfortable room and helpful friendly staff. We thought that the Manageress was outstanding; hard working, highly efficient in every department, very communicative with guests, and being so stunningly attractive was an added bonus!
proximity to lyon & station
The location is very nice and room is clean and neatness。 Reception staff
location is great, right behind Lyon train station, can be accessed from the back door exit of train station. the room is quiet. i wish the luggage storage room can be more secured. it seemed that anyone could access it. i wish the hotel staff could monitor or have better control of luggage storage room. also, the room carpet looked quite old.
The park of the hotel, the calm all over the hotel despite the fact that the hotel is just in front of the railway station.it was very clean and the staff very kindly.
Front office staff kind enough to move us to a larger room and were helpful with other questions. Bed was comfortable. Very dingy hotel. Hallway carpets in need of replacement. Bathroom could use thorough cleaning - there was mold and mildew.
Location to the station and the new tram link to the airport. Good transport links also to the old town. The staff let us leave our bags in the store room all day til our departure for the airport. Looks to be smart as you cross over from the station but actually is quite tatty with dangerous crumbling tiles in the brreakfast room. We also didn't like that inter-communicating door to the next room which although locked you can hear everything. Our room door was open on our return from breakfast with all our valubles in sight and yet the cleaner was in another room.
The concierge, Gerard, is a wonderful asset to the hotel. All staff were very friendly [ which is essential ] and efficient. The room is very compact and the mezzanine bedroom very hot and stuffy with inadequate air-conditioning.
Service was Exceptional Unreal Restaurant Romantic Great bar and Lounge English a non-issue (if you don't speak French) Very Comfortable Room was a bit small and shower/tub was quirky but to be expected being used to American Hotels.
Interesting room layout, luxury feel and excellent location in the old town. Attentive staff. Nothing comes to mind.
The hotel is well located. The large open halls are beautiful. n some ways it is a strange hotel. Is it a spa-hotel? No not really.
I went there for business, so I would have preferred free 24hr internet access.
The extremely helpful, knowledgeable and pleasant staff. The beautiful public spaces. No listing of available TV channels. No wall bracket for shower, making hands-free use impossible.
Location and ambiance The bathroom shower
It is really difficult to find if you arrive by car, clearer instructions required in advance. We also thought that the superior room we had was very small and very dark and the windows overlooked a walkway!
Convenient to tourist area and ambience
Beautiful hotel with great staff in good location While we loved this hotel customers who like modern minimilist/ functional designed buildings probably would not.
Location in Vieux Lyon. Hotel does not live up to the expectations raised on the web-site. Our room did not have the level of comfort that one would expect for a four star hotel. Charging 50 euro's for breakfast is expensive.
The very courteous and caring concierges at the door on arrival unloading the car, taking care of the luggage diligently and assuring that the car would be parked securley and safely.
really pleasant staff and magnificiant lobby. great location for shopping in this nice city. really clean rooms. bedrooms could need a little style refreshment.
Very attent personnel, excellent panaramic view on the city at breakfast and bar. Even at breakfast, i was being served pasteries and coffee without having to stand up...excellent service. no welnesscenter to relax after a busy working day.
The nice view of the bar on the 8th floor
Very handy for walking and within the areas of interest and to Gare Perrache (railway station).Sofitel is above average standard and within expectation for a good four star hotel. Hotel bistro was very good indeed. The breakfast view area over the city was excellent however the prepared fruit selection and sometimes quality was not as good as expected though still overall breakfast very good.
Hotel staff is really excellent. The beds are incredible, never seen something like that. Good location. Nothing.
Hotel staff was great! Run down, dirty room with worn furniture, mildew in shower. Not at all up to Sofitel standards
Helpful staff Having to pay a €20 supplement for a river - facing view
There was renovation work in the hotel. We could mot sleep because of the noise .That is why we have stayed only one night instead of 10 nights
Really good in every terms. I am thinking to go there again i the near future
the room, 716, was under the restaurant, and very very noisy until 1 o clock in the morning.
The staff were extremely friendly and helpful. The accommodation was very comfortable and the location was excellent, as it was in easy walking distance of the old city of Lyon. It would have been nice to have had a little bar in the hotel, where one could get a coffee or a drink beyond breakfast times.
Location & room
I recommend this Hotel for someone who want to stay in convenient location in Lyon with reasonable price.
No free parking for clients of hotel
The hotel has a very good location,right next to the river,and is modern and comfortable. Ridiculously overpriced breakfast and use of internet in lobby.
The hotel is well located, the price is nice for what it offers, rooms are quite big and quite comfortable. The elevator is terribly slow, the parking in the hotel is out of order.
The rooms were modern and clean, I had an issue with dry cleaning and they dealt with it professionally The front reception area could be modernized
Centric, one block from the river, 15 minutes walk from the train station. David, from front desk, very helpful with restaurant recommendations and places to go. Room clean and spacious. first day the internet connection was ok, second day impossible to connect, but once reported worked better that fist day (we did mentioned that we were using iPhones)
Very convenient to public transportation, and also within a pleasant-walk-distance to the city center. Very quiet and well-appointed room.
The hotel was well located, High price of the breakfeast.
The staff were extremely nice, the bedroom was nicely decorated and clean and the bathroom was spacious. Also the breakfast was tasty and the internet worked fine. There was nothing that I didn´t like.
location and a very large bed ,our room was on a corner so we had great views carpet very worn on stairs,and the price of breakfast a bit high.
Location. Good bathroom facilities. Helpful staff. Lift was temperamental. Carpet getting shabby.
Central location and friendly staff. The bed could have been a bit more comfortable.
The Location, the staff, the room, the price The street is loud at night, so remember earplugs
Cool bedroom are a must, these were good
We stayed only one night and it was perfect! We loved the location. Parking is 200mts far from the Hotel. Very clean. Quite big rooms. Toilett separated from the shower and sink. Bathroom stuff complete (shampoo, aconditioner etc). The staff speaks english. Stairs carpets a little bit old.
excellent central location gave easy walking access to most tourist sites
great location. Perfect for exploring lyon!
Location is excellent and gives the possibility to investigate the old Lyon. Hotel is also close to metro
Proximity to the city centre, all shops and sights within easy walking distance. Spacious room. Quiet, room was at the back of the hotel so no nuisance from traffic noise. Not really any negative points except to say some might find the choice at breakfast limited, and might not appreciate to have a room with no view. But then one doesn't go to Lyon to stay in the hotel all day!
My flight out of Lyon was cancelled by the airline and moved to leave from Paris. Despite knowing a week in advance, neither Active nor the Hotel were prepared to bend the non-refundable policy. I understand that's the policy, but there is in every opportunity the choice to adjust the policy given particular circumstances. I did not cancel the room out of my own choice, the airline made the choice for me. In my many years of travel experience most places with high standards of customer service would have refunded the money for the unused room, despite the policy.
Brand new Hotel next to airport!
Excellent hotel for airport transfer. Good connection to the city by tram, but very poor connection to other parts of the region. We visited an international trade fair there and public transport was poor. Taxi very expensive and no shuttle service.
Wonderful facilities and great location. I had an early morning flight, and with young kids, being near the airport was very important. It would be nice to be able to drive a private car to the hotel instead of parking at another terminal and then walking over. I was informed that only taxis could make drop offs at the hotel.
Room service food (lasagne & cheese selection) was good and at the right temperature. 1. There was only 1 set of towels in the bathroom so we had to wait over half an hour after calling reception for another set to be delivered. 2. There were no cups or mugs or coffee sachets for the in-room coffee/tea making facility.
New Hotel with all facilities in excellent order. Restaurant was very good None
desighn of room was very nice they took money for minibar from my account which i didn`t use(it happened when I already left a hotel)...but after my pretension money was returned back
Room, bed, No information about the Hotel's number phone when booking. I must call the Nh hotel in Nice to know the number phone.
Beautiful and well appointed room. Pleasant -- convenient -- close to airport. No wireless internet access. Only available for short period in the lobby. Restaurant was a bit pricey so we chose to eat at the airport.
included mini bar, dinner at the restaurant was good, room was very nice light at desk did not work
The spa is lovely and the staff were really very helpful. Full marks to the staff. Room clean, but it is all a little dated. It is a 15 minute bus ride in to Old Lyon, and the buses are not very frequent (hotel has a timetable). Coming back on the late bus not very pleasant! We didn't take our car, but there are car parking charges (I believe) which seem unjustified given the distance from town.
Hotel had good breakfasts, although needed to clarify breakfast included. Bar prices on high side - overall staff friendly & spa facilities very good.
The spa the staff is not always available, no card in the room for the room service and just a few meals available on the card I had to ask for at the reception.
Good wellness activities with nice and relaxing atmosphere no
I enjoyed the sauna, hot tube and swimming pool to relax. The beds were too firm
Great indoor swimming pool; heated whirl pool area outside can also be used in winter - very special! Limited opening time of pool area at weekends. No minibar in the room, neither tea/coffee maker.
Not much There was suppose to be air conditioning in the rooms, but there was not working a/c. Also, the rooms were dirty and smelled.
we liked the overall facilities, especially the pool & spa. at the price we paid per night we expected tea / coffee facilities in the room. also the breakfast was expensive at 18 euros per person. if this had been included in the room-rate this hotel would have a much higher rating.
Simply Staff and Spa Renovations on the outside gave a bad 1st impression.
Facilities particularly the pool/spa Hotel a little dated from the exterior
rude and very nasty. the staff where rude racist and disgusting.and not at all helpfull.
Junior suite; plenty of space. Extra bed ready for our son upon arrival (late evening). Very good restaurant. Music on the hotel corridor OK but should be quiter in order not to disturb you sleeping time
helpfullness of the staff
Size of room No new coffee or tea on 2nd day
Ok location I booked a king bed room, got a room w 2 twin beds. They didnt do much, saying the bed type is a preference not a guarantee. Hotel is old and rooms are falling apart. Everything is last touched in 70s.
Value Needs more or better bed pillows
Size of Junior suite Right next to the beautiful Parc Tete d'or Quiet Kitchen poorly equipped. One small saucepan, one small frying pan, no lids. Also no cleaning cloth or detergent, tea-towel etc Breakfast poor value at 19 euro
Location is good, right next to the Part Dieu railway station. Our room was quiet, a good base for a city break.
nice staff good service expensive for the quality. we had to change rooms because of odor
They must put a curtain in the bathtop, it s very hard to take a shower when the water is spilling on the floor.
The location is perfect. As it near all transportations & shopping center . The bed in the standard double room was too small for two persons.
location... room was ok, staffs are good and responsive... the first room I checked in was not really a non-smoking room (smelled like someone just smoked there) they switched me to another room immediately...
being close to the train station Woman at the front desk wasn't very nice, toilet and bathroom could be cleaner.
We booked Hotel Athena because we needed accommodation as close to the train station as possible. For this purpose the hotel was excellent. The staff were not friendly - we asked whether or not the lady knew of a good place to eat close by and she gave us no advice at all.
This is the worst hotel among hotels I experienced. Especially, service staff is totally mess. I could got just one towel even though we are couple.
Location is good; very close to the main transportation facities. Bathroom was very dirty. I didn't have the courage to touch the towels.
Excellent location Breakfeast good prize/performance ratio Kind staff Some renovation might become necessary soon, I.E. to remove some smell of cleasing agents and to avoid I.E. rain damage.
It was easy to find using our gps and the lobby area was beautiful. The room service was also acceptable. We were given a broken bed to sleep on and when we climbed into bed that evening were too tired to call for changes. When we reported it the next day, there was no compensation or any way to make up for this. Even tho' we put in our request for our car to be brought around and was told that it only took 15 minutes for it to happen, we had to wait for over 40 since there was some mix up. Generally, this was the only disappointment in our entire trip of staying in hotels in Europe.
Position in Lyon,pleasant room and staff
location. size of bedroom very old furniture and old bathroom
Good, polite service, room cleanliness, general freshness. Some cracks around the washbasin.
bathrooms need updating - they look old and worn out
The hotel room was massive with a huge bed for us. Comfortable and reliable, good location to many great restaurants across the river. Stayed an additional night and room charge was matched...:) Wifi was not working, room service was not of quality.
Good location near town center, with average price. Breakfast was good and evening staff was helpfull (we arrived late but helped for restaurant, provided iron table as needed...). It is an hotel more appropriate for business trips as not specialy charming and located in a business aera.
Daytime staff very efficient; nighttime crew not intelligent or helpful. Room in good condition except for the bathroom counter top. Location is very good - especially if one is in Lyon on business. Nighttime crew not intelligent or helpful. They had my room registered under my first name so visiting friends couldn't find me! Countertop in bathroom was disintegrating and basically disgusting. Shower excellent, however! Comfortable, large bed.
large space clean rooms
I wonder why for 2 consecutive days, the shampoo and soap were not replaced. I needed to ask them before I can have it.
I was supprized that my reservation was canceeled when I arrived, but I maneged to find another one
The staff were helpful beyond expectation. The location is fantastic. We had a corner room and the view from every window was stunning. The decor is very stylish and the hotel has wonderful little rooms to sit and enjoy tea/cpfee or just to read or chat. nothing
We loved the decor in the hotel especially the bar which is spectacular. Although we had booked a superior room we were given the smallest, most out of the way room in the hotel. The attitude of the hotel staff was far from helpful or friendly.
The hotel is well located and is excellent.
Staff was great and very accomidating Keyed lock to room was difficult to operate for my wife.
Excellent room accomations. Outstanding decor. Pleasant staf. No.
I stayed at hotel with a friend of mine. I had given my credit card information when I booked a room (16th of Nov.). We were asked to pay at information desk at hotel and my friend paid by her credit card. When I checked my credit card payment I saw that the room rate of 340 Euro was also taken from me. I have written to the hotel and waiting for reply.
Comfortable, welcolming, clean, proximity to great sites and restaurants in Lyon I resent paying extra for wi fi!
The room was beautiful, the bed was incredibly comfy, and the rest of the hotel was lovely too. Staff are very friendly and the location is brilliant - perfect for a city break.
Good service, good staff, clean rooms, nice bathroom Only one elevator worked, the parking spaces are very small
Location is handy to go to the city with Metro. Nice parking place, excellent room price of parking car is a little high
Pool is great, though door was ahrd to open. I had the biggest bed ever Staff was not very nice, I had the feeling she felt she was superior to everyones else... If you do not go with the car, hotel is in a residential area, far from city center
The best aspect of the hotel is the close proximity to the Tony Garnier concert hall. We specifically chose this hotel to ensure that we had no problems about transport, etc to attend a concert. 1. Same exact breakfast served every day - possiby some slight variation/choice would be welcome. 2. Basic detail/brochures on use of metro or Lyon attractions is lacking - example hotel could have a display stand with local attractions & metro routes.
i like the bathroom it was clean and bright so far nothing much
Nice bathroom Not so good location
Great value for your money It might be a bit far from the city centre
Staff were extremely helpful and the facilities excellent. We were travelling with a toddler and really appreciated the welcome we and our toddler received.
The room had a very modern bathroom. It was extremely quiet. Great food and comfort through roomservice The internet which was featured as an option on the in room entertainment system did not work.
Nice staff ! Room service trays was left outside the room for 24 hours!!