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Food was good Didn't fix my broken phone, didn't provide room service, poor concierge service, didn't inform me i was due a discount as part of a wedding party
Excellent location, lovely and friendly staff, rooms clean, over all very good hotel. the only think is when we came they gave us room on the side where the car park is. The room was small and for the money too expensive. Next day we asked for room on the other side with a lovely view of the mountains. What a difference. Rooms much bigger and most have balcony!!! So if you do stay ask for the rooms with the view of the village/mountains.
It's isolation, very relaxing We had a double bed but with two single duvets on it???!! Not very romantic!!! Would have been nice to have one kingsize duvet to go with the bed. That's my only complaint though..
I enjoyed the atmosphere and the history of the hotel. I like the service and the lounge the most where I can stay there for a piece of cake and a pot of tea during the early night reading a book by the fireplace.
Very good hotel, lovely view from our hotel room
common spaces are really nice and probably redone recently the room furniture and bathroom appliances very very old fashioned and needing refurbishing immediately
free use of sauna/pool
it was an interesting hotel in an interesting little town the rooms weren't as nice as I expected for the price. Our room was quite small without great features.
Nice old hotel in a good place but a litle "cold".The people at the reseption are very nice,but they dont speak very good english,same in restaurant. The water in swiming pool and jacuzi is cold,after a day at ski place you want a warm swiming pool! In sauna men and women stay together...
Top class location for both mountain walks in summer and skiing in winter.beds and room very comfortable. Classiest hotel in the area.
The town itself and the surroundings were beautiful.. The restaurant and breakfast were impressive! Reception staff weren't too friendly and didn't seem to answer the phones... Friends were trying to call the hotel relentlessly and would get no answer!
style of hotel wellness centre and service
Beautiful old hotel, from the North side marvellous view to the highest summits. Traditional café and restaurant. Next to "lanovka". On the 3th floor thin walls, everything can be heard from the next room. First the room was rather cold as on of the radiators was full of air, I have repaired it myself. Gaps on wall and wallpaper.
Location is perfect, in the middle of Stary Smokovec. Pool and sauna are very nice. Hotel staff at reception is not friendly / helpfull. Bathroom is very simple: only a bath without even a screen or curtain: bathroom is all wet after a shower! Hotel restaurant was closed because of a wedding. There are certainly better options considering price/quality.
Very comfortable hotel and were made to feel very welcome. Great attention to detail.
A pension with excellent location, comfortable nice design rooms, good restaurant and a very possitive and helpful manager. You can find nearby a lot cheeper places to stay, but being at Pension Zampa, you'll have no question for what you have paid.
The staff were wonderful: friendly, helpful; made the stay very nice. The driveway was a little confusing.
The environment in High Tatras is amazing, we had also a great view on the mountains from our balcony! We also liked he lady at the reception, she is very nice and friendly :)
Pension Tatrasport is family run. Very clean and spacious and the members of the family we dealt with were very helpful. No complaints
we enjoy the staying every thing was lovely the spa was poor. the jakuzy small and no swiming pool. we could not enjoy it
The hotel's design,as well as the comfort in the room. The service at the desk.the room service. The comfortable of parking. Varity in breakfast.! The attitude of staff at the dinning room for forioners....waiting a long time for one elevator....the anability of joyning the "spa".
very good restaurant and nice hotel stuff the bed was too short
Restaurant is very good value for money, bowling alley a good additional facility and the spa (once you get past the changing room). Location is handy for getting around (train station across the road). Bathroom disappointing (shower hook broken so couldn't stand under) and some odd smells from time to time from drain. Changing facilities for spa were poor and mixed sex. Reception staff could be more friendly.
Good location, nice wellness
The welness world is brilliant. After a long journey saunas, whirpool and relax zones are really great. Rooms are nice, hotel facilities (bowling, breakfest, internet) are also good quality. The hotel is located just few steps from a small railway station and about 10 minutes walk from the main train and bus station in the whole Vysoke Tatry area. Despite some small insufficiencies I would strongly recomand to go to this hotel. Additionaly we got a very nice discount at booking.com (we payed a half of a normal hotel price/doubleroom/night), so we enjoyed the whole stay and were more than satisfied. You can still see some particularities which need to be reconstructed or improved. Mostly bathroom. Although it looks very nice sometimes the toillet smelled a bit, and also the shower could be renewed.
Only one reason to visit this hotel - proximity to the Tatras, which are so close you can touch them. Hotel staff are surpisingly helpful too and the breakfast was good. Hotel is not 3 star in any way, shape or form. Do not be fooled by the apparently modern red/grey exterior, the inner courtyard reveals its true 60s origins. The refurb is v tacky: the walls are so thin you can hear everything in the next room, the lighting is badly situated and the showercurtain stank of stale cigarettes. The food at dinner was very ordinary. As a base for climbing/walking, its great, but this is no luxury spa!
Restaurant was very good. Facility very nice. Convenient location. Shower drain was not working effectively - ended up standing in 3 inches of water.
the room was very clean and comfortable, the staff was very helpful, also i liked the idea of offering a small kitchinette the wellness spa needs improvement, it is very small and could become crowded.
Staff very helpful and cooperative, making decisions to resolve issues that resulted in a worry-free stay. Very convenient location for both stations and city amenities. Buffet breakfast beyond what we expected for a budget hotel.
service, disponibility of personnel quite old furnitures
The location. And though its christmas time, the restaurant n bar were open, so no issues.
Price is accorndingly with the hotel services and quality. They have a place to rent ski equipment which is very convenient.
Friendly reception who tried hard to help. Basic rooms for a 3-star hotel. Quality of fittings weren't great.
Nothing outstanding about the hotel! The hotel was very basic and did not match the description on the internet.
Friendly staff,old fashioned decor, good breakfast, plenty choice. Easy reach from the station and the town. Not far from Aqua City.
the retro feeling the toilet paper was rubbish and the shower was also rubbish
In walking distance to Aqua Park, Resturants & Town Centre The room served its purpose but was very out dated compared to reception, Bar & Resturant. Slow Service at Reception.
very close to Tatra's, parking at hotel, very nice bathroom Room was very noisy, horrible beds, breakfast was not good, moody personnel, vey hot in rooms. I really do not understand where all positive comments come from. We did have the family room. Perhaps are the other rooms better.
Close of train station and confortable. No
great kitchen and the owners/personel are very friendly and open hearted
WiFi network is working well. Raimund is clean place and it's nearby to the Tatra mountains. The house is located next to the very noisy road. Also dogs are bargling very early on the morning. The place of the old owner has already tired of customer service.
The location was good for where we needed to be that night. Raimond was a very nice man. It was in a scenic location,right on the road.
The place , the food Towels and blankets were not replaced 6 days and actually nobody put the room in order all this time/
Very helpful staff, clean rooms, 5-min drive from mountains/chairlifts/ski lifts, lovely food in restaurant. There was a wedding reception going when we arrived, they offered to get us accommodation nearby or give us 20% discount off room price. We chose the discount, didn't hear the music at all, even though they were dancing in the garden, as the rooms are quite soundproof.
Small, charming, appearing brand new, well appointed Pension with a restaurant/bar attached serving good hearty food and local beer inside and also in a courtyard at picnic tables. Just 2 km from the main drag in Stary Smokovec, accessible by elektricka, car or on foot. Not really.
Room was ok (maybe - not very clean), but food in restaurant was really bad - they served day soup with mould on macaroni.
breakfast one time the card we used to open the door with didn't work anymore and there was nobody at the reception desk because there were just a few tourists in the hotel. we made a phone call- there was a phone number of the owner on a wall, and he was there in 3 minutes. not a big proble, though..and probably for the same reason-lack of tourists- the wellness center was closed at 7.30 pm.
Good value for money Need to be aware of location- well out of city centre
Nice and big rooms, great breakfast, reasonable location, Helpful and English friendly staff. it was completely dark and rainy when we arrived in the town, and the hotel is nothing near the elektricka stations mentioned in the hotel's site (some 500 meters away). Additionaly, there wasn't any sign leading to the hotel (I'm not talking about enlightened sign - there was no sign at all!), so it took us a while to find the hotel. Additionally, we've expirienced one evening without hot water - somthing you wouldn't expect from a hotel which charges these rates... You can get completely reasonable hotels in this park for much better prices.
Excellent trained and friendly staff. Waiting time and quality of food in the restaurant due to too many guests
Comfortable, very clean hotel. Well prepared staff. No english tv channels
Location was great. Breakfasts were delicious with lots of variety. Rooms were clean and comfortable. We will definitely recommend this hotel and hopefully return some time in the future.
modern, tidy, quiet, good location We waited for drink, food and services long time.
Nice apartment we had in the hotel, nice location of the hotel, nice and polite staff, very good breakfast, there is a small wellness facility. There were 2 problems, one serious, one less serious: there was a problem with the heating. Obviously they have no enough power for the rooms and wellness at the same time. So I caught a cold, because there were periods without heating and hot water. We had to go downstairs several times and ask them to turn on the heating and the hot water. The other problem was a misunderstanding about the room price, but it was solved logically.
Rooms and Hotel very nice. breakfast very good. great surrounding Unfortunatelly the staff was not very SERVICE-oriented. Hardly English or German speaking personell - hard to communicate.
Quiet location, good breakfasts. It would have been nice to have had a balcony. Some rooms do, but you need to request in advance.
Great, spacious, clean room with very good view to Poprad's plains. Very friendly proprietor. One additional advantage is about 30 meters to Tatra's railway station. Little choice on breakfast.
The staff is really good. Family feeling. The owner have the heart for the business. It is only 3 months old. Great bed, Quiet Evening, Stunning View, Nice bath and free Wifi, free Parking Nothing I don't like.
Friendly host, good location, clean room. nothing
location and cost
Very nice and informative staff. Room was very clean, and bathroom is designed. Also, in the restaurant there are special excellent wine!! Hotel manager was really helpful, and ensured our stay will be pleased.
Room was in the newly renovated part of the building, with nice bathroom. Buffet breakfast for 5 € was very good. Staff is very kind and helpful. Floor in the room was noisy.
Excellent price/performance ratio, very good on-demand breakfast, free internet access, clean & modern rooms, quite satisfied, will visit again
absolutelly nothing. Very bad experience.... Hotel has reception, but nobody there. Only paper with "please chceck restaurant for some staff" Waiting 15 minutes with all bags in front of restaurant for some staff. Hotel must be payed at check-in. Receptionist give me backmoney 40€ in coins. At check-out (12:00) wasn´t nobody responsible in hotel only cleaner and cook. So I check-out room to cleaner....Never go back to this Hotel...
nice helpful staff, a good location, no problem with getting to Palace Tivoli (a lot of road signs) The staff was in no hurry and they were practically unavailable in the morning at the reception desk
very expensive hotel , no internet , breakfast and dinner very poor price too high for quality this hotel
Fantastic pools both indoor and outdoors. Polite staff. Clean nice rooms with good design. There should be more signs in the hallways so that it would be easier to find your way to all the different pool areas. The name of the hotel should be placed on the outside wall of the hotel.
A fantastic location, top class facilities resulting in a completely relaxing and enjoyable experience.
The combination of the hotel and aquapark is well organized and is a huge advantage. The cleanliness of the whole place is just perfect. The room is very friendly and comfortable. The very nice thing was a tea/coffee kettle and tea&coffee available in the room during the whole stay (for free of course). Unfortunately the staff doesn't match the place and is mostly not very friendly. On the day of our arrival we went to eat the diner and the waiter in the restaurant was very rude (he decided to bring us something to drink after 15 mins, then threw the drink on the table, didn't say I'm sorry and went away), the information we got at the reception desk was mostly incompetent what was very confusing
Modern, clean, view of the High Tatras The hotel is part of Aqua City which is open to the general public and is always crowded, no exclusivity to guests of the hotel. Hotel parking always full, had to park on other parking lots. Noisy concerts in Aqua City. No AC in rooms. Can't take shower after midnight because of low water pressure (cleaning of Aqua City), had to intervene on arrival after 12h drive. Discount prices when booked through hotel website, we paid full price because we reserved through booking.com. Expected much more for the exclusive price.