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Friendly staff Hotel very dated and shabby.Far to expensive.
Location and the breakfast was amazing which came with a stunning view over the harbour and the room was spacious. The rooms & furniture is very old, beds where very lumpy and draft coming in from window, which the heater was next to, so the room stayed cold.
Service and friendliness of staff Shabby and in need of a make over. Common areas not cleanen
Homely welcoming warm(very cold outside) excellent food loved christmas decorations although nov but realise Padstow christmas fest soon! Old fashioned charm and character. It would have been good to have single occupancy discount for double rooms!LUXURY? Duvets instead of blankets.
The friendliness of staff. Large rooms. The hotel itself and position. My room smelt a little of damp.
New rooms, just refurbished spotless.
It was good value for money, friendly staff, clean hotel room, very accommodating, easy access for places to visit.
Location of Hotel Parking could be a problem if the hotel was full.
informality and natural unaffected attitude of staff. nothing constructive
Excellent bathrooms. Great olde world charm. Fantastic views. Front doors could be automatic - hard with luggage.
Views, breakfast and plenty of cofortable seating make this a lovely hotel at good price. All rooms kept warm, a bonus in November, Well within reach of Eden project and Lost Gardens.
Swimming pool, friendly staff The hotel is very tired and needs money spending on it, a lick of paint for a start. The roof terrace was terrible although it could be a feature withy some investment
Location Not enough lights, breakfast was very poor
Location was ideal and room was pleasant Not much buffet choice for breakfast
Comfort,and staff were very good, food always hot and presented nicely, could not fault it in anyway
Good service, good staff, very nice surroundings. No mini bar in hotel room, however the staff had an exelent and quick room service
comfortable room [ upgraded to a double], spacious bathroom, friendly staff and a smoking room - what a treat !! Would use this hotel again.
the hotel was very comfotable the staff frendly and wellcoming nothing was to much trouble for them ,the room was lovely and clean,cleaning staff frendly and helpful food brillient really enjoyed are stay and will be staying there again thank you all. nothing
indoor pool and jacuzzi
very helpful staff, good food, nice indoor pool.
It is very clean and does not have smell of damp :) Included is the shower gel that helps with dry skin in this dry weather.
the location of the hotel is good. the staff are friendly loads of space and the food is good. service is good and quite quick
The room was spacious, with hot café and tea provided, nice in the cold winter! well located close to the beach and to all the facilities. Restaurant and bar services with a good menu. The room was cold, the heating was switch-off when we arrived in the room (and outside was snowing!). Really really noising during all night, we woke up several time due to the other guest running and chatting in the corridor (didn't understand why the reception don't do something in this case see that they are open 24h)
Excellent location, good value for money for a budget holiday!! Nice room and great views
Convience to beach and shops When we first checked into the hotel we were put in a room right above where the trash bids were locared and the smell was awful. The new room we were moved into the shower did not work properly, no water pressure.
The hotel has its own identity and does not have the typical "premier inn" "travelodge" feel of many hotels in this price range. Some might find the rooms a bit dated but we prefer the cosy individual style more appealing. It's very clean and the food in the bar is excellent. Have stayed before and will do so again. Although we were happy with our un-refurbished room, I agree with those reviewers that say that the photos on the site are misleading and can see why people expecting rooms such as those shown would be disappointed.
Staff very helpful and cheerful Decor a bit tired; restaurant area needs to be split up
Staff very friendlt and pleasant. Street noise - being next to night club, can't be helped.
The Great Western in Newquay had lots of indoor and outdoor seating available with stunning views and centrally located Having booked on line with no reference to the availability of some parking spaces - we arrived with our car for a week only to be told only telephone reservations get a chance to book a space. Why couldn't the website ask you to ring to book a space. We spent the week feeding parking metersin the evening and again by 9am. Not very restful !!!
The Great Western is in the right in the centre of 'Clubbing' Newquay, but is a 10 minute walk away from the town centre so perfect for if you are a fan of Berties and Barracudas! It was gopod value for money and the beds are very comfortable! It has recently been refurbished, so seems very grand when you enter at reception. It needs to have more parking. That was ridiculous how there was only about 10 parking spots! There is no places to park in the centre of Newquay unless you pay in the 'pay and display' car-parks, which as you can guess, are rather pricey in the centre of newquay!
The bed was very comfortable. Limited selection on menu not unless you want fish. The hotel was a little bit over priced i thought.
The location to the coast and countryside was superb.the gardens were lovely. The hotel did not keep up with the information given in the guide.
Position was very good for local coastal attractions, food was excellent staff very helpful and pleasant, gardens very well looked after a quiet and restful hotel.
Beautiful location and views, very quiet and relaxing. Great restaurant, lovely food, especially fish, and stunning terrace for dining. Breakfast was good, cooked to order.
The friendliness and location
A very freindly and relaxing hotel would definitly return and recomend.
It was great, friendly staff and excellent gardens. The manager couldn't have been more helpful regarding BOOKING.COM's complete mess up of the booking (see below) Never book through booking.com. When we arrived, they had no record of our booking. Fortunately they had a spare room for us that night (the love shack - result!) however the manager had to spend the next hour looking for another hotel for us for the Saturday as they were fully booked for a wedding. How could you lose the booking????? !!!!!
Everything you need here, from coffee in the morning on. Any problems quickly dealt with, and if not, explanation why not. Wonderful position on clifftop. Quiet. None
Excellent food, staff were always very helpful, view of the sea, every where very clean Spa and swimming pool - not very impressed with, needs updating.
The staff were helpful and courteous, the food was fantastic and the hotel itself was very welcoming and luxurious.
Welcoming and efficient Food was fabulous N / A
Everything about this hotel was excellent from the very first welcom, the food, staff and the location. Couldn't fault it.
Staff were very considerate and kind. Views were amazing from majority of the hotels windows. Room was clean and comfortable. Food to order at breakfast was very good and buffet selection was varied. The Terrace provided a good choice of meals with a lovely view of the beach. Dinner menu was a little limited. Room and the food and drink on offer were a little pricey. Didnt receive hotel information and room service menu till last day of stay which was unfortunate as we felt we missed out a little on what the hotel had to offer.
The relaxed atmosphere, great breakfasts and the attentiveness of the catering and reception staff.
Excellent location. The small room we had directly above the kitchen. Lots of flies. The price
Good location ,op. The Harbour , in a lovely coastal Village , now very crowded due to tv show filmed there (Doc Martin) . Staff friendly and , mostly ,very helpful . Hotel answered emailed questions quickly , pre arrival . Difficuly access to a Very small room , with no view . Problem with flies one night , no fly spray . Expensive meal . Lack of parking in the Village , except at low tide ! , a real problem , but that not Hotel's fault , I realise .
The location was fabulous, service was good with excellent breakfasts. The room was small but totally functional with a modern design. Great fun navigating the car down the steep lanes to hotel - the no parking issue actually became a positive giving a steep but pleasurable walk up to the car park with great views of village and harbour. Very basic and scruffy bar area catering for day visitors with outdoor open area - great if the weather is good but limited facilities if not. The resteraunt was expensive but no different to the other 3 in the village.
Nice hotel, friendly staff and great location in the beautiful town of Port Isaac. Lack of parking
Staff very friendly and attentive. Food in restaurant excellent. Did not realise we would not be in main hotel and we could hear humming from what sounded like extractor fan as we were above the kitchen.
Central to a very picturesque village. Characterful hotel right on the bustling quayside. Having to park ones car at least half a mile away at the top of a very steep will be off-putting for most people, particularly like me, with a blue badge invalide pass for my car. As for the restaurant, it was fine for breakfasts but we thought the quality of the food we had in the evening was extremely low standard. I did complain and received a discount from my bill but we ate elsewhere for both lunch and evening meals where the quality and price were much more favourable.
Draughty windows in our room (Number 15) No parking near by.
The location and the views, the friendly local people made it such a good place to relax and enjoy the weekend with friends.
The bathroom facilities in the room were of a high standard. The room was clean and comfortable. Excellent safety advise given when checking in. Location was great. No Defined Check in point, had to walk through bar. Breakfast service was slow, however the food was nice when it arrived. No parking near hotel.
Great location with lovely view of Port Isaac. Room had balcony overlooking the harbour. Room on the small side. Bathroom very small.
Nice building, breakfast good No tv in room,no heating available, didn't accept credit cards, breakfast room was really claustrophobic
Warm welcome, good breakfast None
Wonderful place, bedroom and sitting rooms particularly outstanding Nothing of note
Happy. The shower could be better.
Helpful staff. Delicious breakfast. Very clean
The rooms were beautifully decorated and the staff were friendly and helpful. The breakfast was delicious and nothing was too much trouble.
Hospitality and excellent food None
house and surroundings bar prices a little expensive
Lovely house and very spacious room. Excellent breakfasts. My husband liked the honesty bar! Easy to find. Owners both very friendly. Can't think of any.
The whole experience. We were made to feel welcome straight away and thoroughly enjoyed our stay. Nothing at all
the beautiful sea views and decore and design of a beautiful hotel. parking is awlful and our car was hit in car park,think we werent the only ones! no room to move and too small spaces.noone stopped and hit and run!!!!
Courteous, polite staff. Room mix up on arrival which was sorted out and we were given an upgrade with no fuss and all went smoothly. Would definitely stay again.
Awesome views. Luxurious hotel with amazing history and fabulous location. Nice compromise between modern requirements and traditional features. Very well kept decor. Price is good. Food is good. Breakfast lovely - with amazing views too. They are working on the place regularly to improve it, but you don't really notice it happening. Never tried the pools, but they look very inviting. Rooms are always incredibly hot even with heating off and not all rooms have sufficient windows that open or aircon. Showers vary in power. Room descriptions are generic and don't always describe the room accurately.
Location, views, parking and knowledge of some members of staff re the history of the hotel, also staff serving breakfast on the Sunday very polite and efficent. View out to sea good but on looking down lots of building material, ladders and scaffolding poles on first floor roof. Would have liked information re swimming pool on arrival, but this did seem to be restricted due to building work.
Glad we up graded room, hotel heated very well during this time of year. to use the sauna facilities you had to purchase a card in order to use the it......not on for this type of hotel very petty.
Room standard was much higher than expected Heating was turned up too high and there was no way to control it in the room. Also just having a standard double bed was disappointing - in a 'deluxe' room I was expecting a King.
Elegant, well appointed hotel exuding charm and comfort. Spacious dining and common areas with very appealing decor. Large, very comfortable room with walk-in closet and very comfortable bed. Excellent food. Outstanding location on a hill over-looking the sea with beautiful views. Parking space was limited. Sea view room over-looked the roof of the dining room below.
Excellent help from staff especially the gentleman on the late night shift who gave me wake up call, toasted me some breakfrast and arranged taxi to airport. No phone in room
Film show provided on Saturday evening! Nice pool. Rooms comfortable, airy and spacious. Table tennis and pool table great for the kids. Quite a long walk into Newquay and limited to choice of places to eat within a short walking distance.
Swimming pool, recreational activities, location Not all the rooms have been upgraded yet, drinks service in the restaurant sporadic, lots of 'turkey and tinsel' pensioners
The hotel was easy reach for Newquay and was able to do some lovely walks from there, The 3 course meal was very good value, and the service was good and everyone was very friendly. The hotel was very basic, it was our Ruby wedding felt it would of been nice if there was some music.
nice hotel good location and good room having to order evening meal at breakfast time
\\Friendly and helpful staff. runnng out of what was on the menue when main chef was off.