Pros: "Return on investment is excellent. great ground and air crew great service all around."
Pros: "The crews were awesome and very friendly professional"
Cons: "I booked a business class, round trip ticket, only to find out that one of the legs was not."
Pros: "the seat configuration is 2/4/2 so if you get a seat by the window, you have your significant other or friend next to you and no one else which is nice. Food was decent."
Cons: "Entertainment didn't have any interesting movies or TV shows. Bottom of the barrel. No coffee or tea was offered before landing and it was advertised."
Cons: "Cabin crew makes way too much noise on an overnight flight. On these flights, the focus should be on letting passengers rest, and limiting announcements, even if that seems to take away from the perceived level of service."
Pros: "The selection of movies was great. Boarding happened super fast and plane departed early."
Cons: "Plane was incredibly cold! Touch screen didn’t work well. Breakfast was lame. Flight attendants were super loud during breakfast service even though the lights were still dimmed."
Pros: "The crew was efficient and well trained"
Cons: "The food needed salt and the bread was a little dry."
Cons: "The seats could have been more comfortable and . The plane was over booked"
Pros: "The crew was as amazing as they were 9 years ago when I flew Aer Lingus. The plane was very clean and comfortable. The entertainment that we could choose from very good. Something for everyone was provided."
Cons: "One thing that I would like to see improved is for the announcements to be spoken slower than they were. The announcements were so quick that I could not understand what was being said. This should be an easy fix so I have no worries ."
Cons: "Overall pleasant More pleasant than with some other carriers recently"
Cons: "Had to cancel trip due to avalanche risk and snowed out resort. In order to claim insurance CSA travel protection I need a copy of flight fare rules. But JustFly will not send me a copy of those rules. Some crazy policy that requires I pay $150 cancellation fee in order to get those. If I own the ticket don't I have a right to know what the rules are? CSA and JustFly have created a catch 22. CSA requires something to make a claim but JustFly won't provide it!"
Cons: "The flight was delayed. I suggested I take another flight, they kept on saying we will not be late . Well i missed both connecting flights."
Pros: "It left on time."
Cons: "Uncomfortable seats. pay as you go--even for water."
Pros: "Both ground crew and flight crew were courteous and friendly."
Cons: "The meal was between edible and mediocre. It would have been nice if the hot beverages were served with the mini breakfast before landing."
Pros: "Decent legroom, pillows and blankets, food and drink all at no cost (paid for bag, opted not to pay for seats and still ended up together)."
Cons: "The flight is advertise as a British airways flight which flies out of teminal E in Boston. In reality the flight is through aer lingus which flies through terminal C. This should be clarified upon booking...."
Cons: "Supposed to leave Boston at 9:30 pm, instead 1:30 am. It was said they knew this the day before and sent emails to passengers. No one who I spoke to, including myself, got one. Aer Lingus hired another carrier to do this flight—plane, crew —no Aer Lingus personnel. Everyone was nice, but. Had made arrangement for early morning checkin. Got to the hotel SO late that they waved a fee and had our room ready. Was going to sightsee the first afternoon—basically lost a day of seeing Dublin."
Pros: "Timely departure."
Cons: "Staff did not seem engaged in customer service, did not go up and down the aisles to collect cups, paper, etc. very disappointing in tight space."
Pros: "No delays. Reasonably comfortable"
Cons: "Not a single vegetarian option on the flight ??!?"
Pros: "I fly a lot in the US. Most of the time I’m afaid of the US flight attendants because they act like I’m bothering them when I ask a question. Aer Lingus flight attendants were so nice and SMILED even at 3am! Great service!"
Cons: "Dropped myself and my partner from our connecting flight from Heathrow to Boston cause of a plane switch. Provided no reason for why we were selected. Then was put on a flight to Dulles and then to Boston. Ended up arriving home about 5 and a half hours later than anticipated due to BA's incompetence. Awful day of travel. Also the plane's temperature was HOT! I've never experienced such discomfort on a flight."
Pros: "Food was good, individual entertainment system was good."
Cons: "Cramped spaces"
Pros: "Staff were nice"
Cons: "The seats were exceptionally narrow. Seats were firm and uncomfortable, my entire body was aching and it was impossible to sleep bc the cabin lights were on the entire flight . I’ve flown to Europe via British airways before and I can’t even compare the two. THe thought of having to fly back in the same aircraft is giving me cold sweats and i wish I didn’t have to"
Pros: "Pretty good flight for a good price."
Cons: "It would be so nice to have tea and/or coffee served before landing. oming in at 5am or 1am North America time is difficult and if you have to travel more that day a cup of coffee or tea sure would help. Serving tea and coffee at ten pm after serving dinner isnt good if you want to sleep..just keep it warm and serve it before we land."
Pros: "we left 30 minutes early!!! and the crew were wonderful...very helpful and friendly"
Pros: "The actual flight"
Cons: "Food and comfort. Seats too small and no leg room."
Pros: "Tail winds shortened the flying time by 45 minutes"
Cons: "seats... no space menu.... skip it movie choice ... fair at best"
Pros: "Was exceptionally impressed that the cabin crew made a cabin-wide announcement concerning a passenger with a peanut allergy. Other airlines could learn a lot in this department. Keep up the good work!"
Cons: "Because there was a delay in getting to our connection our luggage was not delivered. It didn't make it to our hotel until the next day."
Cons: "the entertainment system is not good as other airlines, also the served drink is not good."
Pros: "Nothing but the price, flight was Aer Lingus to PRA and was less than expected"
Cons: "it was really bumpy, i almost lost consciousness, felt really bad after the flight."
Cons: "No coffee for breakfast and the food for breakfast"
Pros: "Check-in was quick and easy. The plane was on time."
Cons: "The seating was cramped. The video screen did not work and after rebooting the selections were poor. I would have enjoyed a current live steam news program."
Pros: "Fast. Not too much time wasted between connection. Dublin = small airport, it's really comfortable..."
Cons: "Not enough room for my legs Too close to the "babies rows" = difficult to sleep. It's a pity to pay now to change a seat in the same category"
Pros: "The crew was VERY friendly and attentive. They responded quickly to requests and were very pleasant. Everyone was showed attention to details and put customer comfort at the forefront. They allowed people to relocate to seats allowing for more room and comfort once everyone boarded and empty seats were identified. The snacks and meals were tasty and generous. The entertainment options offered something for everyone - great music and movie choices. I would definitely fly Aer Lingus again."
Cons: "Flight delayed by a day. No reasonable efforts to get us there through another airline."
Cons: "I had to go to Berlin last minute because my husband had a serious accident. I booked the flight and went right to airport. They denied my boarding because it was 50 min from take off. They could have done something. I had to book another last minute on delta and they took cate if it because that flight was also less than an hour to takeoff too. I will NEVER fly aer lingus again"
Pros: "We had an excellent experience flying with Aer Lingus! We had a little trouble in the beginning due to my husbands CPAP machine. We did not realize you need a doctor’s note in order to fly! The first girl, Ajla, was sweet and just doing her job as she explained to us that we needed the note. My husband and I were upset, but she remained calm and kept a smile on her face. She got her supervisor, Ismail, to help us with our situation. We were able to resolve our problem with his help and check into our flight. Sean P helped us check into our flight and got us all situated. Ismail was amazing and upgraded our seats AND escorted us through security to make sure we would get to our flight with extra time to relax before we boarded! After our rocky start at check in Ismail made everything all better!! I highly recommend this Aer Lingus team at Logan International Airport!"
Pros: "I was very much impressed with Aer Lingus. First time with this airline, and everyone was pleasant and professional."
Cons: "The food was limited in choice. It was okay though."
Pros: "The individual seat provided me with privacy and a window seat, as well as the comfort of being able to lay down flat. And the chair had a massage option!"
Cons: "The buttons to change seat alignment are too sensitive. Several times during the flight I just grazed my arms on the panel and my seat alignment moved."
Cons: "Lost my luggage for two days. Follow-up on lost luggage was extremely poor. As far as plane flight: No place to charge phone on transatlantic flight. Charged for *all* food and drinks including 4 Euros for cup of tea! Plane was very late leaving, and very late arriving. Plane seats were significantly smaller than on other airlines' international flights. Can't see any reason to fly Aer Lingus again."
Pros: "The flight attendants were very attentive and helpful."
Cons: "The fact that beer and wine had to be paid for. It is such a small thing to make passengers welcome and feel good on their trip! Lufthansa and Swiss Air don't charge for alcohol on transatlantic flights."
Pros: "Great movie and music selection. Crew was friendly"
Pros: "Having two seats together but separate from the others. The departure time and connection to Edinburgh were also convenient."
Cons: "As with most other airlines, I don't like not having a direct flight from Boston to Edinburgh."
Cons: "It was supposed to be a British airways flight but it ended up being an aer lingus flight."
Pros: "The crew was helpful and the plane was clean."
Cons: "The rows were terribly tight (no one in my group is over 5'1" and neither of us could cross our legs). The cabin was too bright and the announcements were too frequent to be able to rest."
Pros: "Service was great, everyone was really helpful"
Cons: "We froze the entire trip each way as we had the exit seats"
Cons: "The food was not tasty. Poor flavor. I had the Shepherds pie. And although I was grateful to have a meal offered, this one was a little off in flavor."
Pros: "Literally nothing."
Cons: "It could have happened."
Cons: "nothing - service for the money was top notch"
Cons: "The flight was cancelled."
Pros: "Boarding process was very quick."
Cons: "Some sort of entertainment. There was nothing."
Pros: "Seats had tv monitor"
Cons: "Check in was horrible and inefficient. The seats are smaller compared to most major airlines (Delta, AA, Air France, KLM)"
Cons: "The seating is appealing. Impossible to sleep. I will be “ saddle sore “ for days. Please look at the padding and upgrade"
Pros: "Not much, except that I got to Nashville."
Cons: "I was told that boarding was about to stop, and that the doors would close any minute. As it turned out, this did not happen for at least 30 minutes. I was among the first on board, and really worried I'd miss the flight. The bathroom sink was out of order, no way to wash hands, a health hazard!"
Pros: "New clean plane"
Cons: "Limited leg room if unable to upgrade. Unexciting food."
Pros: "Quick flight"
Cons: "Inflight meals and entertainment seat pitch"
Pros: "Gave me a bagel before landing."
Cons: "Boarding process was disorganized, no one helping adjust suitcases to maximize space (one guitar laid on its back instead of standing on its side took an entire bin instead of half), the flight attendant woke me up to lift my seat back because the person behind me wanted to eat. Their flawed design is not my problem."
Cons: "I didn’t receive my bag and I lost one day waiting for it without going anywhere . Without any information about the delivery time . Very disappointing about that services , I even couldn’t change and I still waitingggg"
Pros: "Comfy. Adjustable headrests. Complimentary food and drink."
Cons: "Food options were a bit limited but overall everything tasted good. The screens were very old and low quality so it was very hard to see the movies but the selection of media was good."
Pros: "Flight crew was very friendly."
Cons: "They lost our luggage and then located in another country but wouldn't fly it out to us until 12 hours later. We could not stay in the airport that long with a toddler. Food was terrible, no breakfast provided and not even water provided on our connecting flight to vce."
Pros: "Crew was friendly"
Cons: "We had a 30 minute delay for technical reasons leaving JFK and then spent 60 minutes taxiing/waiting to takeoff. During the flight the pilot made up about 15minutes but then a Heathrow circled for 20 minutes this caused us to miss our connecting fight what are it worse is that BAnever todos we had issued our flight even though they knew but the time we landed that we could no take it through security in time . It wa very confusing trying to figure out that we had to reschedule and where and how to do it."
Pros: "Comfy, but small seats. Good food, nice crew"
Cons: "Small, old, buggy entertainment screen. Seats very narrow"
Cons: "air condition from above and from everywhere, it was too cold for me."
Pros: "very comfortable but because it was not a full flight"
Cons: "The only problem that I had with my flight is that my luggage did not arrive on the same flight. Possibly due to my connecting flight from DCA to JFK. Both American Airlines and British Airways reassured me that it would be at Gatwick Airport when I arrived. Unfortunately, it did not. It took approximately four days to get my luggage. This was definitely a lessons learned."
Cons: "Unable to book a seat in advance"
Cons: "I would have preferred a larger breakfast. For a flight departing after midnight, a dinner was not necessary—but a good breakfast was!!"
Cons: "When I got to London British airways refused to board the plane that was originally scheduled to leave for Warsaw because there were not enough passengers. That happened twice. I was at the airport for over 12hrs and the airline didn't offer an explanation at all or even a food voucher. It was tortourous"
Cons: "Flight was delayed by 2 hours because of hydronic issues. I feel asleep and missed the food which was part of the ticket wasn’t woken up. Was then woken by the passenger behind kick my chair which was not comfortable at all and the entertainment system was something out of the 80s, screen so small could see the picture that well and the touch screen was not that reactive. Cabin crew we grumpy. Ashamed this is called British not what I called British........"
Cons: "The aircraft (flight operated by American Airlines) was so old that in Economy class there weren't individual screens on the back of the front seat. I haven't seen anything like that since the 1990s! There was no USP or outlet to charge phones or ipads so i couldn't even use my entertainment. Passengers should be informed in advance or given a significant discount. Very disappointed."
Pros: "Flight was on time"
Cons: "Security - I was screened and it was uncomfortable and they kept the lights on for a while overnight"
Pros: "The crews don't stop giving away foods/drinks! They kept asking the passengers if we need aanything."
Cons: "Not sure, but I felt the spca is a bit smaller than other flights."
Pros: "Extremely pleasant crew!"
Cons: "Very crowded flight and plane."
Pros: "The crew was very attentive"
Cons: "The flight was a bit delayed. Overall a good experience!"
Pros: "We made it safely"
Cons: "The flight was delayed The seats were very uncomfortable in priority section. The entertainment was not working for a good 2 hours, untill the engineer reset the system. No USB or outlet ports for charging the devices. Excuse me, but it is 2017."
Pros: "Crew polite"
Cons: "Boarding was chaotic"
Pros: "It was on time and transfer was easy"
Pros: "Nice cabin crew"
Cons: "Old media system and plane"
Pros: "A lot of space for legs"
Pros: "Chair room"
Cons: "No free food"
Pros: "Great staff. Helpful and friendly. I had a comfy seat on the aisle and the plane wasn't crowded so I had an empty seat between me and the next passenger. The food was good. The movie/TV options were fun. I was entertained the whole way to London."
Cons: "Even though it was Finnair it was quite difficult to get my boarding passes and was unable to choose the seats on my long flight. I had to get my boarding passes through American Airlines and then flew through British Airways. It would have been very frustrating/difficult to a new traveler. The flights themselves were very good, they were accommodating and was able to move my seat for me in JFK, the flight with British Airways was good."
Cons: "It would've been so amazing to have wifi on a flight like that."
Cons: "My flight to NYC was delayed 2 hours because of weather and I got a notification that this flight was delayed as well. Got to the counter at 10:50 (flight was delayed to 11:48) and they would not let check in. Ended up missing all my connecting flights and had to pay an additional $1600 as a result."
Cons: "Seven hours before my flight, I got an email from British Airways saying my flight was cancelled and I had been rebooked on a flight the next day. I called them immediately and was told the flight was cancelled because of inclement weather on the route. I checked the national weather advisory and saw no such weather alert. The service rep at BA told me there was "absolutely nothing" she could do, at which point I asked for a manager. I waited for almost 30 minutes, and once the manager came on I was put on a flight that same night, on a different airline. If I hadn't pushed back and demanded a more reasonable accommodation, they would have done nothing to right their wrong. For this reason I am extremely unhappy with my experience with British Airways."
Pros: "Food was tasty"
Cons: "I was not able to select my seat until 24 hours before the flight without paying, which I think is ridiculous. Once I checked in 24 hours before, I was still not able to select my seat. The problem was related to me booking through a partner airline. The partner (American Airlines) couldn't help me because they couldn't access the BA seats. And BA couldn't help me on the phone to select my seat for some other reason (I can't remember). I had to wait until I got to JFK a few hours before the flight, by which time all the seats were filled and I was stuck in a middle seat. Basically, I think there needs to be better communication or coordination between BA and their partner airlines to help customers before the flight, and also it is absurd to charge $35 to choose their seat."
Cons: "After boarding and one hour on plane in 90 degrees heat. Passengers had to leave plane with big anxiety and unsure of what was happening"
Pros: "We had a close connection so they moved us to the front of plane before landing to ensure we were the first off the plane."
Pros: "Staff did their best to be helpful and cheerfull to make up for a 3 hour delay on our flight"
Cons: "3 hour delay"
Pros: "The food and entertainment options were both above average."
Cons: "The flight was being run by Iberia, not British Airways. Iberia has a policy which did not allow me to check in without proof of a return flight. Unfortunately, my travel partner had booked the return flight and did not share the details with me. I was not able to reach my travel partner and, as such, was forced to buy a new ~$2,300 return ticket on the spot in order to provide the necessary proof. This was an extreme inconvenience, as I nearly missed my flight. If Iberia or British Airways made its travelers aware of this policy in advance of their check in. I have no intention of flying Iberia ever again."
Cons: "The air in the airplane was very cold and no blankets were provided. The aircraft seemed very old. Small movie screens on the ceiling, too far away to watch movie."
Pros: "Crew was very kind"
Cons: "Screens for entertainment were a bit fuzzy, food was just ok, leg and arm space was tight"
Pros: "When I finally got on the flight."
Cons: "That we were delayed overnight. Wrong plane with wrong crew. No communication to the passengers."
Pros: "Nice food, polite, warm and competent staff, blankets and pillows at every seat. Kids enjoyed all the shows. You knew you were not flying an airline that cut corners."
Cons: "Plane crew had to reassign seats since plane used had a different configuration than one listed at check-in. That took a long time, but crew was experienced and calm and handled it."
Pros: "Everything was on time. The plane was kind of full but the flight attendants really tried to reseat passengers that wanted to change their seats. To me, that's above and beyond, being in the service industry myself. The entertainment was really diverse and offered many options. The food was good and the red wine was excellent. The pilot gave us regular updates about the flight and the weather in Barcelona, our destination. The seats were roomy and comfortable. Restrooms were very clean."