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Aer Lingus unfortunately seems more like a budget airline than a national carrier. The plane was fine. The crew seemed a bit hurried and without that Irish charm (which may be an inappropriate stereotype and maybe not to be expected on a long international flight but other carriers seem to pull it off). My biggest complaint was that my gold status on Alaska Airlines--which gets me into lounges with BA and other partner airlines--was not accepted at lounges in Rome or Dublin, despite Aer Lingus on paper anyway partnering with Alaska. But the flight itself through Kayak was several hundred dollars cheaper than others, so overall, the right decision. Also, be aware that US customs on flights from Dublin occurs in Dublin (like Canadian airports) so if you have a connection or are just departing from Ireland, give yourself enough time (up to 30 minutes) to negotiate all of the lines. Still better than going through customs in the US after a 10 hour flight.

Fast and sensible boarding was absolutely amazing. But extortionate wifi and seats that barely moved, making me unable to sleep, didn't do a lot of favors.

Dinner was fabulous. Would have enjoyed a wine with it. None offered... for sale??? Breakfast was disappointing but adequate amount of food.

I liked the front row seats. A lot of leg room. The check-in window needs to be longer

The worst Terrible Late for connecting flights. Made flight without luggage! I am still waiting for my luggage to be returned! I paid premium for this flight. My luggage should have been flown to Hartford instead they keep telling me it was put on a jet blue flight and is in New York! I flew Hartford to avoid New Yofk! The flight over was also unpleasant. We were stuck in a bus at Edinburgh airport for 30 minutes then our luggage again could not be found! Very poor service. Very disappointed . I need my luggage to be returned. Shirley Baliki 42 Blaine Sreet Fairfield CT

Delays resulting in missed connecting flight. Attendant failed to arrange special assistance as promised to get us on connecting flight. Robyn was the particular attendant.

My flights with Aer Lingus were very good and I will definitely fly with them. Again in future trips to Ireland and Scotland.

Too hot. Asked for an extra glass of water and was ignored. Asked to sit in empty seats that were open because it was so hot and crowded and was denied and the seats were empty the entire flight

Terrible leg room - I’m 5’3” and my knees were touching the seat in front of me. When the person sitting in front of me leaned back, there was about 15 inches of space between my head and the TV screen which made it awkward to view movies. Last year they had decent food, but this year the only tasty item on the trip was dessert.

The flight was delayed leaving Philadelphia due to “catering” and consequently arrived in Dublin some 75 minutes later than scheduled. Consequently this caused me to miss my connecting flight to Glasgow and I had to spend the night in Dublin.