Pros (+) Comfortable accommodation with a great location
Cons (-) Perhaps more staff in breakfast area would result in in greater Cleanliness in breakfast area
2 stars
Holiday Inn Express & Suites Waterloo - St. Jacobs Area
Photos of Holiday Inn Express & Suites Waterloo - St. Jacobs Area
Overview
Just a 10-minute stroll from Waterloo, this charming hotel offers an indoor pool. It provides a fitness center, as well as laundry facilities, a car rental desk and a 24-hour reception.
There are a range of amenities available to those staying at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Area, including a safe, a ticket service and meeting facilities. Sightseeing arrangements can be made at the tour desk.
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Area has 103 rooms that are fitted with all the necessities to ensure a comfortable stay. They are also equipped with a microwave, a hair dryer and a refrigerator.
Kitchener/Waterloo Airport is a 25-minute drive from the hotel. It is also within walking distance of Waterloo-St. Jacobs Railway.
Latest deals for Holiday Inn Express & Suites Waterloo - St. Jacobs Area
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Holiday Inn Express & Suites Waterloo - St. Jacobs Area
- Indoor pool
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Adapter
- Body soap
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic
- No smoking
- Non-feather pillow
- Designated smoking area
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Adapted bath
- Allergy-free room
- Toilet with grab rails
- Upper floors accessible by elevator
Bathroom
- Hairdryer
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Additional toilet
- Bathtub
- Spa bath
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
General
- Garden view
- Interconnected room(s) available
- Landmark view
- Storage available
- Fireplace
- Seating area
- Sofa
- Soundproofing
- Telephone
- Carpeted
- Tile/marble floor
- City view
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Key card access
- Express check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
Dining
- Wine glasses
- Food can be delivered to guest accommodation
- Microwave
- Snack bar
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Streaming service
- Radio
- Shared lounge/TV area
- TV
- Smartphone dock
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Tumble dryer
- Washing machine
Bedroom
- Feather pillow
- Fold-up bed
- Socket near the bed
- Alarm clock
- Sofa bed
- Clothes rack
- Wardrobe or closet
Things to do
- Eco tourism
- Bicycle rental
- Golf
- Cycling
- Hiking
Pool
- Heated pool
- Indoor pool
- Pool towels
- Saltwater pool
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Parking and transportation
- Free parking
- Shuttle service (additional charge)
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Complimentary breakfast
Outdoor
- Terrace/Patio
Fitness
- Fitness center
Reviews of Holiday Inn Express & Suites Waterloo - St. Jacobs Area
8.2
Very good
921 verified ratings
Wonderful
487
Very good
161
Good
110
Okay
48
Fair
46
Mediocre
23
Poor
46
Summary of reviews
Guests say
Guests appreciated the excellent location of the hotel, with convenient access to nearby attractions and amenities. However, many reviews highlighted issues with cleanliness, such as dirty rooms and unstocked supplies, as well as unprofessional service from staff. The breakfast offerings were also a point of contention, with some guests expecting more than what was provided. Overall, while the location and some aspects of the stay were enjoyable, improvements in service and cleanliness are needed.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
8.2 out of 10
724 reviews
7.8 out of 10
75 reviews
8.5 out of 10
10 reviews
8.8 out of 10
2 reviews
All reviews
Pros (+) Rooms were very clean, Location was great. Breakfast nice. Staff very professional and helpful.
Cons (-) Walls were a bit thin could hear other families activities going on.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the beds at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs?
Guests have consistently praised the comfortable beds at the hotel, ensuring a great night's sleep during your stay.
Is parking available at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs?
Yes, the hotel offers free parking, providing convenient and hassle-free access for guests with vehicles.
How is the food quality at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs?
Many guests have enjoyed the great breakfast options and excellent staff service. However, some have mentioned limited breakfast options and occasional shortages of certain items.
What is the cleanliness like at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs?
The hotel is known for its cleanliness, with many guests praising the very clean rooms and good staff. However, a few guests have mentioned specific cleanliness concerns, such as the pool water quality and some maintenance issues.
How is the customer service at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs?
The hotel's staff is highly praised for being friendly, accommodating, and helpful. However, a few guests have mentioned instances of less satisfactory customer service experiences.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a Garden View
Guests have enjoyed the garden views from their rooms, so consider requesting a room with a garden view for a more pleasant stay.
Check Pool Conditions Before Swimming
Some guests have mentioned concerns about the pool water quality, so it's advisable to check the pool conditions before swimming, especially if traveling with children.
Plan Breakfast Timing
To avoid potential breakfast rush and limited options, consider planning your breakfast time strategically to ensure a more enjoyable dining experience.
Request Room Away from Construction
If sensitive to noise, it's advisable to request a room away from any ongoing construction to ensure a quieter stay.
Consider Bringing Your Own Water
Some guests found the cost of bottled water expensive, so consider bringing your own water to save on expenses.
Verify Room Amenities
Due to occasional issues with room amenities, it's recommended to verify the availability and functionality of amenities like hairdryers and TV streaming before settling in.
Inquire About Pool Booking System
To ensure a spot at the pool and avoid overcrowding, consider inquiring about the hotel's pool booking system in advance.
Check for Room Cleanliness
Some guests have reported cleanliness issues, so it's advisable to check the room thoroughly upon arrival and notify the staff of any concerns.
Confirm Special Requests in Advance
If you have special requests, such as extra towels or specific room items, it's recommended to confirm these in advance to ensure they are addressed promptly.
Consider Alternative Dining Options
While the hotel offers breakfast, some guests have suggested nearby family restaurants, such as Jack's, as a convenient dining alternative.
Location
14 Benjamin Road, Waterloo, ON N2J 2V9
What's nearby
- St. Jacobs Market District Visitor Information Centre104 yd
- St. Jacobs Country Playhouse231 yd
- Max's Golf Centre0.4 mi
- Waterloo Maple Inc.0.5 mi
- Conestoga Mall1.6 mi
- City of Waterloo Museum1.6 mi
- Laurel Creek Conservation Area1.7 mi
- Brubacher House Museum2.3 mi
- Warrior Field2.4 mi
- University of Waterloo2.7 mi
- RIM Park2.7 mi
- Earth Sciences Museum2.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Holiday Inn Express & Suites Waterloo - St. Jacobs Area
Low season | December |
|---|---|
High season | July |
Average price (weeknight) | $171 |
Average price (weekend night) | $233 |
When to book a room at Holiday Inn Express & Suites Waterloo - St. Jacobs Area
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Holiday Inn Express & Suites Waterloo - St. Jacobs Area
FAQs when booking at Holiday Inn Express & Suites Waterloo - St. Jacobs Area
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Value for money | 7.9 |
|---|---|
Distance to city center | 3.5 mi |
Nearest Airport | Toronto Region of Waterloo Intl |
Distance to airport | 9.2 mi |