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Friendliness of staff
I booked a single room and ended up with a big room that cost at least twice the price for the price of the single one !
convenient to train station; clean; good restaurant
Generally everything was to our satisfaction. We had to pay for the car park
Very neat, spacious, nice furnished room and the friendliness of staff. No free Wireless Internet access. No lace curtain in my room.
The breakfast was great. The beds were comfortable. It's near the train so it would be easy to get places. It is a very spartan type of interior decor. It got a little noisy during the night from teenagers/young adults yelling around the building while out and about.
The room facilities and furnigure is quite old - for the prices
I have mainly appreciated the comfort of the Standard single room, the cleanliness inside the room and also the "Buffet petit déjeuner". Carpet on the 4th floor could be better cleaned (some traces of dirt were still visible). If it is not possible to remove them, then it should be changed.
great location, great value for money
Location to station, Bacon for breakfast Dont stay here if you want a lie in. Monday - Friday there is major works taking place outside the hotel in rebuilding the railway station and banging and crashing starts promptly at 07.30. It is also a pure non smoking hotel. If you want a better Swiss Quality Hotel stay in Olten 10 minutes away by train.
One could not say the facilities are acceptable in term of space, cleanlessness etc... ...but when we arrived, our reservation had not been took in account, which forced us to an hour of argument with the uncompetent doorwoman who could not speak english, and an awful manager who hanged up the phone because we were "calling too late". Finally an helpful gentleman who could speak german with both of them helped us out of this situation and agreed to let us get the last room avalaible. Before booking in this hotel, one should also know "close to the station" means facing it, which also means you will hear trains quite loudly all night. Flight away, fellows...
Excellent location - close to the rail station and city center. Decent and ample breakfasts. Quiet despite being close to the station. There was too much smoke from the bar area, which polluted a lot of the surrounding lobby and dining area. The cleaning of the bathroom was not as careful as it should have been. The wash cloths were not replaced after the first day.
Perfect location in about 100meters from Olten train station no free wifi connection.1 week costs 45CHF
There is nobody at night in the reception, I had a key problem and couldn't access to my room. I had to find an other hotel to stay for the night. In the morning I came back, they appolagized several times and pay my money back that I payed for the other hotel.
Close to the station and therefore easy access to Zurich or Berne or anything inbetween.
The big space of the room.
The hotel is very very nice. The rooms are very comfortable and really value for money. The staff is very friendly and look after your needs. I can really recommend this excellent hotel.
good rooms, very clean rooms, a good breakfast No reception at nights
super location, easy access to train station and down town.The room was very comfortable and quiet.
Every things were good in your hotel.The best thing is so much quite . nothing
Extremely spacious and very well equipped rooms, everything you could possibly need down to a pair of slippers! Very friendly and helpful staff, any problems/requests were dealt with immediately, (though the only problem we encountered was that the safe in the childrens room needed resetting to be able to use it). Really good restaurant(s), fabulous food, great atmosphere. In the 'hotel policies' it states that a 'wireless internet hotspot is available in public areas and is free of charge', this is not strictly true. The 'free internet' is one work station in the lobby, if you tried to log on to the wireless hotspot with your own laptop, it came up with a webpage asking for payment and it was quite pricey in my opinion starting at £5 for an hour. No matter where I've stayed, from budget hotels to 5* hotels, there's never enough milk, coffee and sugar for my liking. The only other bad point was having to leave!
Location, near motorway. Comfortable rooms/beds. Different restaurants and bar, visited not only by hotelguests. Great breakfast.
The hotel location requires you to have a car. Traveling by train or bus could be a little bit difficult, however hotel is really nicely located. Only once happen during our stay that room was cleaned so-so.
good situation when driving to South of France price -room per night and breakfast seperated (expensive) + parking extra roomprice all included would be better
It was conveniently situated near major motorways. The bed and pillows were comfortable, little else. It was a 3 star experience, at best, with 5-star pricing. Everything was extra even car parking. The Panoramic views were reserved for the expensive restaurant, not the rooms. The bathroom was 1970`s Holiday Inn, plus mould between the tiles.Despite my high price, the Hotel was full of bus-parties from Spain and Italy...contradiction?
Staff very helpful and friendly, excellent facilities for families and great family rooms. Very child-friendly. Clean, modern and updated. Great stopover on your way to/from Switzerland.
Extremely spacious and very well equipped rooms, everything you could possibly need down to a pair of slippers! Very friendly and helpful staff, any problems/requests were dealt with immediately, (though the only problem we encountered was that the safe in the childrens room needed resetting to be able to use it). Really good restaurant(s), fabulous food, great atmosphere. In the 'hotel policies' it states that a 'wireless internet hotspot is available in public areas and is free of charge', this is not strictly true. The 'free internet' is one work station in the lobby, if you tried to log on to the wireless hotspot with your own laptop, it came up with a webpage asking for payment and it was quite pricey in my opinion starting at £5 for an hour. No matter where I've stayed from budget hotels to 5* hotels, there never seems to be enough milk, coffee and sugar in the rooms for my liking. The only other bad point was having to leave!
excellent bed, we were on tour, so only sleeping and go to the next location, nice hotel also for kids (8 months and 3 years).
Hotel staff. Breckfast and restaurant are very good. External noise due to civil works just outside the hotel. Car parking is too expensive.
Large room. modern facility. Hard to find. out-of -the way
Clean, very nice and spacefull rooms, nice and helpfull staff and pleasant restaurant downstairs. I loved the breakfast outside. Good value for money.
Nice and easy to use, Friendly atmosphere
accessible to the train station no aircondition. It was very hot in the summer.
Nice staff, clean and spaceful room, I can only recomend this hotel.
Very impressed that a fan was available as the weather was very hot. Most hotels in Switzerland that are not air conditioned do not have fans available. It was a 'life saver,' thank you very much. I also liked free internet access - this is crucial.
big room but very pure furniture, corridor smell
The excellent service I received from all levels of staff.
The friendliest of welcomes and a very good restaurant and excellent service.
Friendly and welcoming, excellent dinner in the hotel restaurant. N/A
Very clean, convenient location. restaurant is overpriced. Staff don't speak english, french. Only german.
The staff was very nice, and they could also speak some italian. The rooms were perfect and well equipped. There was just one blunkett in a double room.
Courtesy of staff, comfort of room, ancient building, easy access, good breakfast, very high ratio quality/price
Very pleasant staff, immaculately clean throughout, and a wide menu choice of food in the two restaurants. Good venue for a nightstop en route through Switzerland, as convenient for the nearby motorways Good value for money taking into account the high cost of all Swiss hotels. However, the spotlessly clean rooms and bathrooms are small, and without individual bedside lights, which seems odd!
It at well managed hotel, all works good. No bad points to report.
The hotel was very clean and tidy, the room a good size and the breakfast provided lots of choice. The location is convenient, just off the motorway and a good stopover if crossing Switzerland. Not really a complaint, but when we arrived there were no staff present at all, just an open door with a table where the room keys were laid out and a piece of paper listing guests names to tick when they arrived - a little disconcerting!
Friendly and pleasant staff. Good sized family room.
The room was clean and comfortable for my 2 nights stay. I wouldn't stay more than that though. The breakfast looks a little bit poor and could include better presentation. However, it's very difficult to get something better for a fair price in Aarau.
No bath instead of the shower
2 pm is too late for the checkin. They didn't let me checkin at 1:45 pm this is very rigid... please a little bit more flexibility.
I have booked 2 rooms through the Booking.com. When I checkd out, Hotel receptionist told me cost for 2 rooms have already paied by my credit card which I used as for only guarantee to book the room. I think This process is illegal. I had to pay the cost for my guest by the card, even he wanted to pay by himselfs.
very clean and quiet Terrible breakfast with no choices almost
Free parking and limited noise in the room. The room was clean and bright. The structure is new and the furnishing is modern and funktional. The bathroom is very nice The breakfast could start an hour before (at 6 or 6:30) but it was rich and good
nice spacious rooms with beautiful view on the golf court
A bit of tourist information could be useful (folders, maps...)
Perfect for travellers in need of a stopover. Has a good, late-opening restaurant, good internet connection, clean and close to the motorway but also quiet.
Excellent hotel, good value for money, very friendly and helpfull staff. Small note for families with young children: Not really equipped for families with small children, more a business hotel (e.g. no babychair available).
Quiet location. Check in a bit cold as we did not speak German.
We got to the hotel late but the staff took the time immediately to ensure we got our room and a quick tour of the hotel. Room was clean, met all of our expactation and then some. We would definately stay there again and recommend to others. It was a little noisy. Walls were thin and it was quite noisy until late night (or early morning).....
The staff at The Kreuz were very helpful and we would have stayed there again on the way back from Italy but they had their well deserved holiday for couple of weeks. The cleanliness was exceptional, thanks to the cleaners for that. A very busy hotel and the restaurant seems very popular with the locals as well so all in all excellent, Will be back if we go to Switzerland again. No.
Special croissants which were gluten-free had been made for my breakfast. Staff were helpful and friendly. Food was good (dinner & breakfast). A good stop-over place travelling through Switzerland. Enough shops in the small town for everyday items. Not too far from Lucerne and its attractions.
All was ok. I didn't find shower gel in the bathroom.
Good value of the money, quick check-in/out. Hotel parking lot was full
Nice and friendly staff. Clean and comfortable room. High quality restaurant. Good breakfast service. Internet and car parking facilities. Easy access to Luzern by train.
Very kid friendly, comfortable bed, free parking
location, cleaniness, friendly staff, spacious rooms.
Unusual friendliness of staff. Excellent "continental" breakfast (much more than croissant and one coffee). Nil.
Closeness to the station. Wasn't aware that the reception would be closed (from 18.30) as the Booking.com website shows check-in until 23.00. Arrived at 19.45 and after a slight panic found a letter with my name on it with instructions on how to get in which in fairness were good and detailed.
High standards in every way.
Large size room. Near to station Shower lukewarm. No bath. No evening meals available.
Closeness to the train station, spacious, clean. Only the fact that there is no fridge in the room.
Central point , close to trainstation. Overall quality of hotel. Sunday morning at 10:30, when checking out, I had to wait at the deserted receiption for about 10 minutes. That for the above "FAIR".
We have stayed in this hotel a few times now and have always found it to be very friendly and comfortable
location near station limited facilities open when I was there
Central location, excellent value, spacious room, quiet location
The room, the breakfast and the convenience of being 2 minutes for Olten station are exactly what I need to break a late journey to Zurich. The system of late arrival works well. Perfectly satisfied There was nothing I did not like.
Very comfortable well appointed room Could have done with a restaurant