good rooms, very clean rooms, a good breakfast No reception at nights
The hotel is very very nice. The rooms are very comfortable and really value for money. The staff is very friendly and look after your needs. I can really recommend this excellent hotel.
Excellent location - close to the rail station and city center. Decent and ample breakfasts. Quiet despite being close to the station. There was too much smoke from the bar area, which polluted a lot of the surrounding lobby and dining area. The cleaning of the bathroom was not as careful as it should have been. The wash cloths were not replaced after the first day.
There is nobody at night in the reception, I had a key problem and couldn't access to my room. I had to find an other hotel to stay for the night. In the morning I came back, they appolagized several times and pay my money back that I payed for the other hotel.
Close to the station and therefore easy access to Zurich or Berne or anything inbetween.
Every things were good in your hotel.The best thing is so much quite . nothing
super location, easy access to train station and down town.The room was very comfortable and quiet.
The big space of the room.
Perfect location in about 100meters from Olten train station no free wifi connection.1 week costs 45CHF
One could not say the facilities are acceptable in term of space, cleanlessness etc... ...but when we arrived, our reservation had not been took in account, which forced us to an hour of argument with the uncompetent doorwoman who could not speak english, and an awful manager who hanged up the phone because we were "calling too late". Finally an helpful gentleman who could speak german with both of them helped us out of this situation and agreed to let us get the last room avalaible. Before booking in this hotel, one should also know "close to the station" means facing it, which also means you will hear trains quite loudly all night. Flight away, fellows...
Quiet location. Check in a bit cold as we did not speak German.
Good value of the money, quick check-in/out. Hotel parking lot was full
location, cleaniness, friendly staff, spacious rooms.
All was ok. I didn't find shower gel in the bathroom.
Very kid friendly, comfortable bed, free parking
Unusual friendliness of staff. Excellent "continental" breakfast (much more than croissant and one coffee). Nil.
The staff at The Kreuz were very helpful and we would have stayed there again on the way back from Italy but they had their well deserved holiday for couple of weeks. The cleanliness was exceptional, thanks to the cleaners for that. A very busy hotel and the restaurant seems very popular with the locals as well so all in all excellent, Will be back if we go to Switzerland again. No.
We got to the hotel late but the staff took the time immediately to ensure we got our room and a quick tour of the hotel. Room was clean, met all of our expactation and then some. We would definately stay there again and recommend to others. It was a little noisy. Walls were thin and it was quite noisy until late night (or early morning).....
Nice and friendly staff. Clean and comfortable room. High quality restaurant. Good breakfast service. Internet and car parking facilities. Easy access to Luzern by train.
Special croissants which were gluten-free had been made for my breakfast. Staff were helpful and friendly. Food was good (dinner & breakfast). A good stop-over place travelling through Switzerland. Enough shops in the small town for everyday items. Not too far from Lucerne and its attractions.
Excellent hotel, good value for money, very friendly and helpfull staff. Small note for families with young children: Not really equipped for families with small children, more a business hotel (e.g. no babychair available).
Perfect for travellers in need of a stopover. Has a good, late-opening restaurant, good internet connection, clean and close to the motorway but also quiet.
nice spacious rooms with beautiful view on the golf court
I have booked 2 rooms through the Booking.com. When I checkd out, Hotel receptionist told me cost for 2 rooms have already paied by my credit card which I used as for only guarantee to book the room. I think This process is illegal. I had to pay the cost for my guest by the card, even he wanted to pay by himselfs.
No bath instead of the shower
A bit of tourist information could be useful (folders, maps...)
The room was clean and comfortable for my 2 nights stay. I wouldn't stay more than that though. The breakfast looks a little bit poor and could include better presentation. However, it's very difficult to get something better for a fair price in Aarau.
2 pm is too late for the checkin. They didn't let me checkin at 1:45 pm this is very rigid... please a little bit more flexibility.
very clean and quiet Terrible breakfast with no choices almost
Free parking and limited noise in the room. The room was clean and bright. The structure is new and the furnishing is modern and funktional. The bathroom is very nice The breakfast could start an hour before (at 6 or 6:30) but it was rich and good
Restaurant was good quality The staff were very direct and not at all friendly !
The restaurant staff were very pleasant & efficient. The Reception Area was full of cigarette smoke which was very unpleasant & difficult to avoid. The Receptionist advised that Internet access could only be bought in 1/2 hour slots and that I would need to buy 6 of these for 3 hours. When I accessed the Internet, I discovered that there 24 hour access could be purchased far more economically.
Easy access, cleanlinesss, worth the money, good clean shower room, good for late check in and early check out No
Clean and comfortable hotel with easy parking and close to main route
The staf is friendly and helpful The room is bit hot - the fan is a bit slow
good access from motorway and quiet location good convieient stop at a budget price
Helpful staff at reception, good location.
Location and very comfortable rooms
Nice big rooms, and clean. Didnt worth so much money for such a location. It is in a small village between Zurich and Basel where you cannot find anywhere to eat except from the hotel.We arrived Sunday afternoon and there was anybody in the village and except of that the receptionist didnt speak any English. But the worst was that it is near to the train station and every 5 minutes a train was passing by, and every half an hour the bell of a near by church was ringing. It was horiible to wake up from 5.30 in the morning beacuse of that. Thats why we dont believe that it worth so much money.
Kindness of people, comfort,
people was kind noisy, without airconditioner, expensive for value, I do not like recommand this hotel
Availability of a gym / exercise room. My room was made up every day even though I put the do not disturb sign on my door when I left for the day.
Extremely spacious and very well equipped rooms, everything you could possibly need down to a pair of slippers! Very friendly and helpful staff, any problems/requests were dealt with immediately, (though the only problem we encountered was that the safe in the childrens room needed resetting to be able to use it). Really good restaurant(s), fabulous food, great atmosphere. In the 'hotel policies' it states that a 'wireless internet hotspot is available in public areas and is free of charge', this is not strictly true. The 'free internet' is one work station in the lobby, if you tried to log on to the wireless hotspot with your own laptop, it came up with a webpage asking for payment and it was quite pricey in my opinion starting at £5 for an hour. No matter where I've stayed from budget hotels to 5* hotels, there never seems to be enough milk, coffee and sugar in the rooms for my liking. The only other bad point was having to leave!
The hotel location requires you to have a car. Traveling by train or bus could be a little bit difficult, however hotel is really nicely located. Only once happen during our stay that room was cleaned so-so.
Location, near motorway. Comfortable rooms/beds. Different restaurants and bar, visited not only by hotelguests. Great breakfast.
Staff very helpful and friendly, excellent facilities for families and great family rooms. Very child-friendly. Clean, modern and updated. Great stopover on your way to/from Switzerland.
Extremely spacious and very well equipped rooms, everything you could possibly need down to a pair of slippers! Very friendly and helpful staff, any problems/requests were dealt with immediately, (though the only problem we encountered was that the safe in the childrens room needed resetting to be able to use it). Really good restaurant(s), fabulous food, great atmosphere. In the 'hotel policies' it states that a 'wireless internet hotspot is available in public areas and is free of charge', this is not strictly true. The 'free internet' is one work station in the lobby, if you tried to log on to the wireless hotspot with your own laptop, it came up with a webpage asking for payment and it was quite pricey in my opinion starting at £5 for an hour. No matter where I've stayed, from budget hotels to 5* hotels, there's never enough milk, coffee and sugar for my liking. The only other bad point was having to leave!
It was conveniently situated near major motorways. The bed and pillows were comfortable, little else. It was a 3 star experience, at best, with 5-star pricing. Everything was extra even car parking. The Panoramic views were reserved for the expensive restaurant, not the rooms. The bathroom was 1970`s Holiday Inn, plus mould between the tiles.Despite my high price, the Hotel was full of bus-parties from Spain and Italy...contradiction?
good situation when driving to South of France price -room per night and breakfast seperated (expensive) + parking extra roomprice all included would be better
excellent bed, we were on tour, so only sleeping and go to the next location, nice hotel also for kids (8 months and 3 years).
Good room, has everything you need: good bed, good bathroom and above all, peace and quiet; functional but not fancy. Good restaurant and a fantastic breakfast. Very kind staff in restaurant as well as reception. I stay in a lot of hotels and seldom find one where everything fits so perfectly. Compliments! Absolutely nothing.
This was a large, practical hotel which we used as a stop off. It did everything that it said on the tin. breakfast was very good.All our rooms had a small balcony which was nice and the shower was excellent. No tea and coffee making facilities in the room. Didnt like the self service resteraunt very much for evening meal.
Hotel staff very friendly, competend and helpful Better advertisment of the acces from the highway, on both directions, would help
The high standard of the Hotel impressed me, and being in the Central part of Switzerland, with motorways close by, it was very easy to reach all the interesting places you wanted to see in a large part of your beautiful country.
The Bar was exceptionally pleasant.
the confort of the bedrooms: very good beds and quilt, nice shower, nice floor.The breakfast is of high quality! excellent food and good service. we stayed twice in this hotel: on our way to Italy on the night of 16/17 July: after a very long day on the road with many traffic jams we finally arrived at the hotel at 22hrs...but on that night there was an open air film festival on the hotel ground...very very loud! Furthernore the restaurant was closed and we could not get anything to eat in the hotel and in the nearby village. So be ware of that! if you are planing to arrive late at this hotel make sure to eat somewhere before you arrive!
breakfast was good, very quiet area . sleepy town. The restaurant is not open or closed very early for dinner , so EAT before entering.
Proximity to my point of business - Easy wheelchair access - Space - Good breakfast No airconditioning - Bathroom was missing some wheelchair-user facilities
Free use of great bikes, good location on our way from Belgium to Italy, great breakfast, free use of computer,...
Parking garage, Good stay for one night travelling to Italy.Clean hotel, friendly staff. Sober, as said good for stopover, if you travelling to Italy!
The complimentary coffee machine in the breakfast area. Also the proximity to big supermarket nearby where you can buy delicious foodstuff. There is also a bakery attached to hotel entrance but it closes early. The ground floor rooms have doors that open into a common area along with other apartment blocks etc. and hence not private. Could not keep door fully open and no a/c caused a bit of problems. However, staff provided a couple of fans for us.
ring bell all night,groggy visitor,broken down bed
Close to the highway and the town centre. Nice Town! A lot of noice during the night in th Hotel.
Very good rooms, clean and complete, good interiors
Nice staff, quiet, but central location. The breakfast is various, room is clean. Even a massage armchair could be found in the hotel.
Only stayed one night en route to Lugano. Comfortable hotel and well priced. Close to restuarants and bars.
surprisingly good accomodation, clean and comfortable in a pretty town shower too small
easy to move around, no loud people hard to find access to front entrance and garage (Confusing)
Friendliness of staff
The breakfast was great. The beds were comfortable. It's near the train so it would be easy to get places. It is a very spartan type of interior decor. It got a little noisy during the night from teenagers/young adults yelling around the building while out and about.
Location to station, Bacon for breakfast Dont stay here if you want a lie in. Monday - Friday there is major works taking place outside the hotel in rebuilding the railway station and banging and crashing starts promptly at 07.30. It is also a pure non smoking hotel. If you want a better Swiss Quality Hotel stay in Olten 10 minutes away by train.
Very neat, spacious, nice furnished room and the friendliness of staff. No free Wireless Internet access. No lace curtain in my room.
Generally everything was to our satisfaction. We had to pay for the car park
I booked a single room and ended up with a big room that cost at least twice the price for the price of the single one !
The room facilities and furnigure is quite old - for the prices
great location, great value for money
convenient to train station; clean; good restaurant
I have mainly appreciated the comfort of the Standard single room, the cleanliness inside the room and also the "Buffet petit déjeuner". Carpet on the 4th floor could be better cleaned (some traces of dirt were still visible). If it is not possible to remove them, then it should be changed.
Efficient booking service. Excellent service from hotel staff from arrival to departure, including splendid dinner. Extremely good value for money. None
Clean room, good restaurant, nice hotel.
Good condition, clean.
The owners were very hospitable and went out of their way to help us with travel information, booking taxi etc. The breakfast was of good quality. The rooms are all newly done and clean. The location is outside Lucerne town center and need to take a short train ride to get to the hotel.
silence, modern environment feather pillows
Good location to explore the nearby city of Luzern. Good value for money in comparison to the very high rates applied by the hotels inside the city. Good buffet breakfast, and the dinner at the restaurant was also tasty although a bit expensive. We did not notice any noisy traffic disturbance.
New hotel, easy access with car. At booking.com it was said that all the rooms have big bath tubs and this was the reason why se chose this hotel. We had just normal room with normal shower!! The reception was always empty, no service at all, we could not even mention about the bath tub!! Only person we saw was the cook in the mornings and he spoke quite poor English. Breakfast was poor (no eggs or such) and the rooms were untidy (loads of dust under the bed etc.) Location was 'middle of nowhere' but this we knew beforehand. Totally overpriced, but all the hotels in Luzern are.
Nice Staff,clean and newly renovated rooms,good food located bit far,rooms are very basic
The professionalism and service delivered by the staff and the management were first class. Every effort was made to ensure that we had a confortable and enjoyable stay I would like to see a minbar / fridge in the room
The friendliest of welcomes and a very good restaurant and excellent service.
Courtesy of staff, comfort of room, ancient building, easy access, good breakfast, very high ratio quality/price
Friendly and welcoming, excellent dinner in the hotel restaurant. N/A
Very clean, convenient location. restaurant is overpriced. Staff don't speak english, french. Only german.
Friendly and pleasant staff. Good sized family room.
It at well managed hotel, all works good. No bad points to report.
Very pleasant staff, immaculately clean throughout, and a wide menu choice of food in the two restaurants. Good venue for a nightstop en route through Switzerland, as convenient for the nearby motorways Good value for money taking into account the high cost of all Swiss hotels. However, the spotlessly clean rooms and bathrooms are small, and without individual bedside lights, which seems odd!
The staff was very nice, and they could also speak some italian. The rooms were perfect and well equipped. There was just one blunkett in a double room.
The hotel was very clean and tidy, the room a good size and the breakfast provided lots of choice. The location is convenient, just off the motorway and a good stopover if crossing Switzerland. Not really a complaint, but when we arrived there were no staff present at all, just an open door with a table where the room keys were laid out and a piece of paper listing guests names to tick when they arrived - a little disconcerting!
There was no receiption for the hotel, it was there at the restaurant, no lighting in front of the hotel during evening and night times. very tough for the new comers to enter into the hotel. no internet connection at the room, we had to come to receiption in order to receive the WIFI network.
Beautiful room and location, really good restaurant.
located about 15 minutes from motorway. Spacious room, very clean, very good value, welcoming staff
The service of the hotel staff is good and satisfactory, the surrounding environment is nice and quite for a comfortable accomodation The English menu is not available in the restaurant/bar
No internet service, poor breakfast items
Enough space Could have been heated stronger
Nothing to write home about it. Looked like the room was converted from single to double occupancy at the last minute. Night stands did not fit where they normally should be. Also only one set of towels was initially provided.