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We did like the hotel and found it comfortable We thought the standard of cooking was very poor. An omelette is a simple dish but ours were like boot leather and were bearly edible.
The relaxed atmosphere and the friendliness of the staff I have not found anything I did not like.
Very nice smart, clean, modern hotel within walking distance of the Walibi Theme Park which was our reason for staying on this occasion.
space in the room
From the outside it lookes oke. But the rooms als like a Formule1-hotel (but double the price); the bathroom is plastic and leaking, every hour - during the night - a train is running with a lot of noise, no space beside the bed (i had to remove the bed for the night) etcetc
Excellent dinner;coffee shop style breakfast (free). For those who did not want a full meal None
Great location, near the motorway for our overnight stop on the way to France. Room was comfortable and clean, the breakfast buffet was good, and the kids ate free (i think). We weren't there very long but they also enjoyed a quick play in the hotels playground outside, and other kids toys in the lobby (lego and playstation).
Clean, basic value for money hotel. Did not have breakfast as too expensive so cannot comment on food.
The locale. If it did not apply to the stay they shied away from questions or info.
Hotel layout, parking, brakfast price
40 steps to Brussels international airport
Excellent location I had a very badly soundproofed room (next to the lift). Outrageous for a room of that price.
Perfect location, nice and well spoken staff. Wonderful mattrass
Convenient to airport - just walk across the street.
It was conviently located for our needs. My wife and I needed to take a flight early the next morning and, while we aren't rich, we enjoyed our stay for the night. We were ready to take the flight. Leaving. It was sooooo good. It is unfortunate in this survey that there wasn't a choice "very good" because the item that we checked as good was very good, yet not excellent.
Very convenient for catching early morning flight The hotel was under renovation - the only restaurant operating was very crowded and busy
Position of electric outlets in rooms too far from bed
Location is perfect. Walk to check in at airport. Restaurant costly and service in restaurant slow.
Extremely very well situated across from Brussels airport entrance. It's the prime dpot to spend the last night before you leave. The good is good. Good breakfast. It's on the more expensive side but the location is what makes this property so convenient. There is a good train connection at the airport to get to the center of Brussels Antwerp Gent of Oostende. Its of course well understandable to the expensive side. Breakfast $25. But it's location makes you accept.
Can walk across street to airport. Bar area was short staffed so see I e was dry slow, but to their credit, the bar manage really was concerned. Plus their computer system was down
Perfect. Just in front of the departure hall. The best place where to stay if you depart early in the morning.
Can't beat the location if you need an early flight the next day.... This is ripoff pricing. First of all, the website says rooms from E139. But don't try to find a room at that price, E209 is what you pay. Without internet. Without Parking. Without breakfast. Even Tokyo and Paris are cheaper.
location near to the lake restaurant with lakeview but they put us in dark room on back side with no view , welness with 3x 5 m pool , small sauna and hammam, not worth a 5 star hotel , people should know
comfort in room and bathroom was great being in wheelchair the elevator solutions were not ideal
Quality and tranquillity of surroundings (a) The bar was unmanned for much of the time when it was supposed to be open. (b) Concerned that a room service meal for 4 people was delivered by a young man who had had to carry a large tray - very heavy and dangerously laden - up two floors and through long corridors to our rooms: impractical and risky. He should have had a trolley.
Location On the first day the room service left the door of our room open all day after cleaning the room!!! Luckily nothing was taken. On the second day there was very loud music outside on our second night until 3am and then again in the morning from 9am. The hotel compensated by not charging us for the minibar. Also the lift is scary, old and slow, and only one for the whole hotel!!
Beautiful quiet location overlooking the lake; only 30 mins from the centre of Brussels; competent and charming staff; good restaurant.
Very good place on coutry side. Quite good breakfast. Hotel staff is friendly and helpfull.
fantastic place, beautifully located and very well run. I'll be back. And this is from a hotel owner.
Very nice hotel. Great location; spacious and clean rooms. Friendly atmosphere. We had an extra bed for our son without additional charge. Very good value for money. Very good breakfast if you go early; view on the lake. Free parking. We want to visit this hotel again in the future. Some policies of the last decade: very high charge for internet, pay tv and cd listening!!...simply not worhty to use them.
very friendly staff, surroundings are beautiful no information during check in, example what time breakfast is served and where. We had dinner reservations for the first night (part of the package) but she forgot to tell us etc.
Efficient transfer to the airport Cleanliness, in particular the carpets in the rooms. In urgent need of change.
The hotel is close to the airport & the shuttle service was good. The room was good. Arrangement with credit card was confusing - as I had pre-paid I had to come back to reception to register my CC to pay for restaurant. The service in the restaurant was very slow.
The location to Budget car rental and the airport. The internet charge was ridiculous, and the internet service unacceptable, possibly due to spyware used by the service. When you charge for internet access, it should not include breaches in privacy. This alone will cause me to never stay at this hotel or any other hotel in the chain again.
Close to airport
The ease of transportation to and from the airport and the location.
The roomservice menu is very poor, food in general is not of high quality. I had to drink my wine from a plastic glass!
cleanness and hotels facilities (hotel shuttle on call during the night was very useful)
Close to the ariport Room not clean (especially toilets and floor) - Very noisy : I could hear the other client calling his wife thru the wall, and all the noise coming from the corridor
comfort and proximity to airport
Everything was perfect.
Hotel staff were very helpful. no 24hr tea / coffee facilities or internet access although advertised, no aircon (needed in the family rooms) too much road noise to open the windows. very poor TV. would only recommend for a stop over.
On January, 5th the breakfast was супер, on January, 6th have for some reason fenced off half of tables partitions, on January, 7th in general have left for a breakfast only tea, yoghurts and eggs. Probably, it has occured that there were buses with tourists from Russia which transit stopped in hotel. And nobody has apologized!
Close to the office Noise and drain smells
Breakfast was a bit poor
The little 'extras' at dinner. The diningroom chairs and tables were not cleaned well enough. Crumbs on both.
I was only there for one night, but as an invalid I got all the help I needed , including parking space near the entrance.
the location of the hotel was ideal for are overnight stop. The room was comfortable and clean. breakfast had a good selection of food to choose from.
Very noisy - next to Motorway, no air con
The hotel staff was friendly and it was very clean. It would have been nice to have a fan in the room.
very friendly and helpfull manager
Very kind staff, they make everithing possible to make guests comfortable. Rooms too small and poor lights
The staff has been really helpful and available. We were a bit late for my breakfast but kindly agreed to serve it. (and the breakfast room is lovely!)I would definitely recommend it.
Manager Medi was very helpful and flexible with our requests for information...and we could speak English with him and his colleague Stairs, room for three is a little on the small side
Staff very friendly and helpful.
Nice staff No
The hotel is very nice and the staff very friendly. It is clean and you can rest perfectly. The day we went there the parking of the hotel was flooded and we could not use it. Luckily, there's an outside parking just in front of the hotel, which is for free from saturday afternoons to sunday. The breakfast is not very abundant, but sufficient. It consists on some bread and marmalade, chocoloate, croissants, coffee, milk, tea, orange juice... but no cold meats or cheese, sausages... etc. Anyway it is enough and costs 6€, not like most of hotels that costs 15€.
Great location, value and breakfast. The decor is abit different from the normal hotel.
The proximity to Brussel National Airport and teh free Airport Drop and Pick ups are the most salient points of thsi Hotel. No
Access from motorway - very easy to find. Comfortable beds. Good value for money. Secure parking. Good breakfast. Minor point but would have liked extra pillows. If I had asked I am sure they would have provided these.
The room was very nice and roomy, the bathroom was modern, large and well equipped The wake up call system did not work and we nearly missed our flight
Very close to the airport, free shuttle, clean, modern, nice restaurant and bar. Train station is near by . Hotel is located in the middle of business park.
Great hotel close to the airport. 30-40 Euro taxi ride to town. Staff is great in the bar area. Nice service and food is well done. Carpets not the best of shape. Could be cleaned. Taxi service is a bit slow. If you need to be somewhere at a certain time, I would book the taxi the night before.
I called reception and waited for an unnecessarily long time before an irritated and unfriendly employee answered me. I asked for some utensils and he said "didn't room service give you this?" And I responded "This is not room service related", as I wanted utensils to eat with take away food. His irritation came through his voice while he said "fine." He hung up on me before I could say thank you. After this short but unfriendly exchange with reception, I never got my utensils! I never called back to followup . It wasn't worth the hassle and especially the rudeness. I improvised by using their wooden coffee stick as utensils instead. It wasn't easy to use but did the job with the scooping motion. I've never experienced such distasteful rudeness from hotel staff before until now. It really put a sour ending to my visit to Brussels. It only takes one uncalled for encounter to leave a bad immpression. Needless to say I will not be coming back to this hotel. And forewarning for anyone asking for utensils; good luck with that!
Location and value Airport shuttle not 7/24
Facilities, staff, restaurant and overall upkeep all excellent and consistent with 4-star designation. Airport shuttle was active/available (contrary to older reviews). Good location for airport access. Gated parking was 15 E on-site and was very convenient. Air conditioning was poor and room remained rather warm (sign on thermostat noted that it was an eco-friendly system so this may not be considered a major issue by some), only 1 full size towel for double room posed an inconvenience. Location very good for airport access but otherwise nondescript.
A beautiful, comfortable, well staffed hotel. It was perfect for my 13 hour layover at Brussels Airport. Twenty One Euro for breakfast is outrageous. I ate about two eggs, two slices of bacon, a slice of toast and coffee. I can not eat Twenty One Euro of breakfast. It would have been nice if the restaurant was open for breakfast.
Close to airport especially if you have an early flight out of Brussels. Close to city centre too - station 5 minutes walk away. Time to city centre about 15 minutes. Taxi provided at hotel expense from airport to hotel during the day. Very efficient service. We left hotel at 5am. We had to take a taxi. Hotel pays for taxi after 6am.
The free shuttle service from the airport to the hotel and back.
Food was excellent; staff was efficient and courteous One complaint: I extended my stay by a day and a half while waiting on a flight. When I called to extend the stay, the reception did not tell me the rate would be changing from 99e to 150e. This is a big difference and took me by surprise when I checked out. Not sure why the rate increased during a weekday but nevertheless I was not informed. I did not like this.
Excellent convenience to the airport; clean, modern, well-appointed rooms; very close to the train station too; great facilities and helpful staff. The restaurant is of decent quality, but (not surprisingly) overpriced.
I chose this hotel for two reasons: 1- the location is so close from the airport and you don't have to pass through the traffic jam to Zaventem. So, i recommend it if you have an early morning flight. 2. Swimming pool, which was closed as most of the hotels do now adays. The reception was a disaster, that everybody did a check in had to fight with the receptionist, who was appearantly not satisfied with her work. My check in passed quietly (except paying the city tax which was for the first time not includedin the price)but after a while she called me from the reception an said some info were missing from my credit card, then she said you have to pay the city tax!! Told her i already did with your collegue. She said NOO you didn't pay! Told her call ur collegue. She called him, spoke in dutch, then said he did not tell me( without saying SORRY). Every body who was working there, whether in the restaurant, reception or out side, was absolutly not friendly and angry. Do not recommend it and will never be there. The receptionist The money value Swimming pool closed. Hammam closed ( why it's a resorts then?!)
Free airport shuttle service, proximity to airport was good but not so close that plane noise is a problem. Staff helpful and room a good size and nicely set up.
perfect room and bad jaquzzi,outdoor swimming pool are broken ,no breakfast .No free wi-fi in a room
nice hotel, good facilities, near the airport, staff is very nice and helping
location, big room, nice design
Very nice and helpful staff in reception, good location for those who are travelling around the country, just off the motorway The double bed was too small for two persons
The desk clerks were very helpful. The rooms were great, and the layout of the hotel was great. No
Room appointed nicely and comfortable for overnight stay. Check in efficient and pleasant. Was not aware to ask for a 'first floor' room. They did not have an available and although many rooms are on the first floor, our room was accessbile only by stairs. We were 2 mature couples who had stayed in Europe for family event and touring, so one of our pieces was especially awkward.
the food (breakfast and lunch) is very poor but very expensive. breakfast
the room service was fabulous
The room was extremely clean and comfortable.
Comfortable rooms (although the bathroom is a little basic), plenty of space including a separate sitting-room, friendly atmosphere and staff, excellent value for money.
A very nice location and the kindness of the staff
Excellent clean spacious rooms & breakfast. Beautiful nearby lake for a pre-breakfast jog/walk to build up appetite
Anne-Marie and her staff were very friendly and helpful. The house is in a quiet location a few minutes walk from the lake.
wonderful breakfast and hospitality fire escape should be paid attention
Excellent accommodations and location
the charming location, the lodge and the staff
This was a great place to relax - I was at a busy event at a large local htel and it was just great to get some space!!!
the location and the fresh air outside was fascinating and the building gives a feeling of medieval times.
The restaurant was excellent.
Personnel was very attentive and the food great. Had to get used to the long corridors and the steps to go up and down.
I did not enjoy the resturant service at all both for dinner and for breakfast. I did not enjoy overcooked coffee. I did not like having to ask for my room to be made up at 14.00 in the afternoon
The grounds were very nice. It was a peaceful setting. The shower curtain had a bugger on it. The bed spead had yellow stains. I choose to believe it was coffee.
The restaurant is very good and not too expensive The room was too small, the pay tv not working, and it was very hot even when snowing outside and window open
Very big room. Very clean. Very confortable. Nice design of the hotel in a castle. The dinner is too expensive. Its either taking a 40 euro dinner (that needs reservation) or having a pizza or lasagna in the bar. And its almost impossible to have dinner close from there. So you should be prepared for that.
Walking in the forest. Play tennis, Swim in the pool. Go by car to the Ardennes resp to the sea. Train to Brussels. Hade excelelnt food at your restaurant and at two restaurants in Wavre. You should change to new fresh floors in the rooms and new better beds.
Price of the breakfast is too high for what you get.
no noise not so clear in the bathroom as it is expected in 4 stars hotel
The building its self was neat. Everything else to horrible! Yes, hidden fee's lack of communication from staff.
Aesthetically, the common spaces were lovely. The food and beer were reasonably priced at the restaurant, and the minibar prices were fair. The staff was very unfriendly and unhelpful. To use the spa you have to pay an additional 13 Euro per person.