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Staff good, room good Mattresses are crap. Came away with ba back.
Clean And warm ( too warm maybe)
Nice bedding and colour-scheme/ambience of room good Range of tv channels Good eating place attached Shower not powerful
The rooms are basic, but very clean. The staff were excellent, helpful & friendly. The Breakfast was also excellent, there was a lot of choice and you could help yourself. You could not view the telly and use the mirror (to do hair/makeup etc) at the same due to the location of the mirror.
Pillows too high and hard
The breakfast Buffet was poorly organised. We had to ask for plates and cups and also hot water for tea. the tables were not very clean either.
It was cheap, the staff were friendly and verey helpful and the room was comfortable. My husband particularly liked the king size bed as he is tall! It was a lovely quiet location but close to our venue for the evening. Good special offers for dinner too. Nothing negative really - we didn't have breakfast as we weren't hungry enough to do justice to the all you can eat price!
The Premier Inn was very quiet even though it is right next to a railway line. We stayed here 27.11.10 and 28.11.10 - temperatures outside were below freezing but we were comfortable and warm in our room. There is a nice Beefeater Restaraunt next door for meals. We would use this Premier Inn as we have family living in Welwyn Garden City and it was very convenient also for a train trip into London (25mins)
Cleanliness, practical and reasonably priced I was disappointed that the advertised £29 did not apply to me even though the In was not over crowded. Had the price been skightly lower I believe you may have had more quests for the Saturday
Everything was as expected for a one night stay I,and a few others complained about being served cold breakfast at 08-12 in the morning
Location, excellent breakfast buffet, good food in evening offerings Unable to call internationally and night staff had no clue about solving situation.
The breakfast was a 10/10 night staff on reception left us waiting for entry into the hotel, until he had finished a phone call. Barman ignored us when we tried to order food and drinks and served a customer who had obviously been in the bar all night giving tips to the staff! Night staff were very poor to say the least!
the food in the restaurant was very nice - and the staff were very friendly the location was not as nice as I thought and the rooms were very basic - clean but basic
Good decor. Cleanliness Rather noisy at times on an evening.
WiFi Connection very very poor, we had to go to the bar to use the Wifi
yes, we tried to ring through to reception and also room service and no one ever answered our call and breakfast was seriously expensive for what it was.
the pleasant surroundings the tv facilities
The staff were very good, the rooms were confortable & the breakfast was excellent. Car parking was easy Did not stay long enough to find any problems
The Unobtrusive manner of the staff. Only that the room was cold when we arrived. Once we turned the heating on it did warm up but it made for an uncomfortable first hour
When there are 2 people in the room there should be 2 towels and not a hand towel and a normal towel. Reception staff not very well clued up about their surrounding area. Asked direction to 2 places and same answer sorry don't know. I am sorry but that is not good they should be able to know where things are locally.
The staff there are very helpfull.
Location for airport. Good bar and restaurant area unusual for an Ibis. Usual Ibis cleanliness.. Watch out for the pricing policy. The published rate is a fiction. Always book in advance to fix the rate.
The location from the airport, very convienient. Ideal for a business person or a family looking for a one night stay. Staff very friendly and efficient There are no complaints
Room was comfortable, cosy and very clean. Lobby/bar area was cold, was freezing outside but maybe heating could've been turned up.
No obvious directions from the airport terminal to Ibis Hotel for guests not arriving by car. There is a regular bus service (stop en route to Parkway) but it isn't well promoted.
It's less than 15 minutes walk to Luton Airport The bed in the first room they gave me apparently hadn't been changed from the last occupant since it contained several long black hairs. I asked for a different room and was given one, but this changeover ate into the five hours sleep I was already limited to and should not have been necessary.
the bed was really comfortable none
Restaurant staff seem to be bothered by our presence and not too will to see if we required service at all or not
Friendly staff at the reception. Within 10 minutes' walk from the Luton airport. We sat at the hotel restaurant table for 20 minutes without even being noticed by the staff. And oh yes, we tried everything except shouting. They just walked on by, so we left to dine elsewhere. The Internet tv image resolution was lousy and the tv channels did not show properly (antenna or cable defect?)
We arrived late and the staff were welcoming, friendly and gave an excellent service. Location very good. 24-hour bar a great asset. Room was much too small, very clostrophobic. We stayed in room nbr 106 (ground floor), window faced the car park and we had no privacy - only if the curtains were drawn. Curtains were damaged and did not close properly. Price of gbp 79 far too high for these standards.
Nothing The room was very small The shower was very small Nothing was good about this place
perfect location for very early flight next morning
Hotel was Luxurious, Staff friendly and Spa facility amazing, would Highly recommend. No, all good
The hotel itself is grand and beautiful with lots of character. The staff were very friendly, the room was comfortable and the food was delicious. We loved pre dinner drinks and the atmosphere in the lounge with the fire burning. The swimming pool and sauna and steam room were great. The jacuzzi had the most powerful jets and we thoroughly enjoyed being the only guests that afternoon as they only just opened the pool. The walk around the hotel is lovely with the secret garden making it more attractive.
The restaurant in the hotel, The Wernher, was superb. The food was totally excellent. Worth every penny! The service was very good too. The hotel itself is beautiful , inside and outside. The grounds are lovely. When i booked, i was given the impression that the room would have views of the grounds,as that was part of the room description. But we were given a room that was far away from the grounds and below the ground floor. But the room itself was gorgeous.
i booked for my 21st wedding anniversary as a surprise for my wife. The entire weekend was absolutely brilliant, outstanding historic building, great facilities,wonderful staff, fab food, we enjoyed the spa too. We will recommend to freinds and return without doubt. no
Please write at least 15 words
The buildings and grounds are superb, the spa is very good but most importantly the staff were very friendly and helpful, particularly Anthony at concierge.
- Pet friendly - Beautiful building with beautiful rooms and beautiful gardens - The kitchen is just regular - We had to queue for the breakfast because the room is too small - We had to reserve even for the 5 o clock tea hours in advance
There was insufficient lighting in the bathroom and bedroom to make up. Please please allow pets!
Every aspect was ideal for the peaceful, luxurious and celebratory stay for which we were looking. The management of the restaurant seemed to leave something to be desired. Whilst the staff were pleasant, helpful and courteous, many of them appeared to be wandering around aimlessly as if they did not know what they were supposed to be doing. Further, there must surely be something to be said for guests to be allocated tables for the duration of their stay, rather that allocated haphazardly at each meal.
For a stately home it had a homely atmosphere.
Luton Hoo is a superb hotel The staff are excellent and very professional the buildings impressive and the dining rooms spectacular .. we did not play golf but we did think the course looked very boring ...the spa was wonderful and the rooms very comfortable and extremely spacious We had a room in the coach house [ an ungrade not asked for but offered ! ] It was above the pro shop of the golf course and very noisy [ beware ]
Could do with better outside lighting
Clean and functional, breakfast was very good Conflict over the rates applied at booking and check out, the venue wasn't aware of any special rates. Booked in for breakfast by the Golf Club but not advised/reminded there was an extra cost
Excellent venue for our purpose which was attending a wedding at Tewin Bury farm - very close. None
Clean an comfortable Weak internet signal in the room an
Its closeness to the venue that I was visiting. Its easy of accessibility to Hertford and Welwyn. Lack of staff on the morning of check out. I had to call down to the kitchen area after a wait of 10mins to ask for someone to complete the checking out process
Excellent Accommodation, Meals & Staff very friendly None
Staff were great - can't fault them and their helpfulness. Room very basic. Would challenge value for money at 55 a night- breakfast could be included in the price - 7.50 is alot to pay for a morning meal.
Rooms were of a good standard and modern. Location was good, and well signposted on the surrounding roads as golf complex. If you had not stayed here before the layout is confusing. There are no signs for the accommodation reception, and after going to the golf course reception we were directed to the tavern. The only negative regarding the rooms were the matresses were very soft/worn.
close to office room was much smaller than expected for the rate being asked - no bed and breakfast rate available
Independent front door. Expensive breakfast.
Ran out of things at breakfast time
nice having a bar, free breakfrast buffet, coffee and tea started at 430am. Very friendly and helpful staff.
Location location location Nothing bad
closeness to airport, clean, efficient room no warning that there would be a charge for parking the car overnight check in staff short on charm!
Hotel is very near to airport and i was satying to pick up some friend of mine and it became very easy for me .
the attention given by check-in staff and the comfort of the rooms,good food none
Convenience. Restaurant good for what it does. Order off the specials board. Very well sound-proofed.
Excellent location by the airport, nice and professional personnel, professional services, clean
Excellent location close to airport. Very quiet and comfortable room with good shower. Complimentary breakfast was fine with good quality ingredients .On a freezing cold weekend, the hotel was very warm and cosy. Whilst dinner was of acceptable quality, the menu was perhaps overpriced because of the captive market. I do resent paying £5.90 for a glass of not very good wine.
clean and modern rooms, nice restaurant, good service nothing
Location, convenient to visiting office rooms were too hot - no a/c. If you opened the windows it was too noisy. Attitude of the receptionist was not customer focused
Tea/coffee, cookies, milk, water was in my room. Room was standart but enought large. There wasn't any EURO-UK power adapter on reception. Iron was broken.
quality of hotel and room design/fittings
Modern styling and comfortable quiet room.
The decor The rooms need fridgesand mini bar
The hotel is a good location, clean and their staff excellents. Air co. fine,but the price expenceive fot hotel in that area ,can you stay in London for same money. The price high for hotel in countryside .
We required a hotel near to Hatfield House, we were exhibiting at the Rose weekend and this hotel fit the bill beautifully. Three minutes away. We thought that it may be noisy because of its location on the map; but not a bit because it was the weekend it was peaceful and quiet;- lovely. The staff were delightful; young but obviously dedicated. Our waitress Mica had been with the Hotel three years and was very happy there. I asked her !! Our evening meal was absolutely superb even though they were catering for a wedding as well. The room was perhaps a little small. The bed was so comfortable we slept like babies. So pleased we made it to breakfast as this was divine and set us up for a busy day ahead. However bathroom was lovely and spotless.
lovely modern hotel no
Great, clean environment. Friendly, good service. Tidy and clean. High quality cotton bedding. Harmonic restaurant.
the perfect comfort of beds, the cleanliness of the room and bath, the restaurant and its prices No bus to and from the Luton airport. Distance to Luton Airport; although on websites it says the hotel is pretty close to the airport, actually it is not that close.
chack in took too long
Lovely new and clean hotel, friendly porofessional staff and a very comfortable night. The restuarant is large and rather lacks atmosphere. £9.50 extra per person for breakfast a bit expensive so we gave it a miss.
Hotel staff very friendly, room very clean and comfortable
Nicely decorated reception area and room. The location isn't great for central Luton.
Lovely room, excellent value for money
For the £65 I paid I wasn't expecting one of the best hotels I have ever stayed in and I include in this list some prestigious 4 and 5 star hotels and lodges. The room was large, well appointed, the bed supremely comfortable, the shower large and like standing under Niagara Falls and the free internet access and widescreen tv were an added bonus. We stayed in the hotel for dinner and were very impressed with the quality and value. Breakfast at £9.95 was also excellent. I cannot fault any aspect of this place and would highly recommend it to anyone. Let's hope that once the smell of fresh paint subsides the staff are equally enthusiastic.
Very nice room with upmarket fittings. Paper thin walls between rooms. You could hear everything going on. Very poor breakfast that doesn't do justice to the Hilton brand. Surprisingly the breakfast was no better in quality over a premier Inn. Premier Inn comes out on top in terms of quietness. Their doors don't slam.
Clean. New. No bar facilities in room. No bar late for customers. Cold reception. Staff foregin and not very warm on arrival. Food awful
the cleanliness of the room and facilities in general was quite impressive the shower was faulty in my room, sort it out guys! it's an unnecessary blip on your otherwise unblemished record
so the bed was very comfortable as was the room in general the view from the room wasn't fantastic but thats a stretch to find something wrong to say
Helpfulness of the staff
Friendliness and helpfulness of staff
Very convenient for local shopping and university Room booked as twin but made up as double. However staff responded quickly to swap room
good area and nice rooms the price of the breakfast was very expensive. the smell in the lobby was horrrible
Location near the Uni and shopping Mall. Reasonable price. Reception not always very helpful. When I was at reception, a guest came in and asked if they had a lost property box as he'd left an expensive pen in the room the last time he'd stayed there - though this was several weeks before. The receptionist just said it was unlikely they would still have it and made no attempt to try to help him - in fact, she hardly looked up from what she was doing. In the end, he just said "ok" and left. I thought this was pretty bad service. In my case, I also found two of the people on reception rather unwelcoming. Service in the restaurant a bit slow and food rather tasteless. Water took ages to come out of bath taps and I had to run the bath at least 10 minutes before I wanted to use it.
roome were a good size and well furnished. have booked adjoining rooms, I could not gain entry to one due to faulty lock and with out being asked was given another on a different floor at the other end of the hotel.Some staff were difficult to communicate with.
Outstanding staff The layout. Rooms need to be renumbered and mapping needs to be better. I had to go through 9, yes 9 doors to get from my room to reception. Also internet great in the bar but ridiculously expensive in the rooms for a bad signal!
Room decor and comfort were excellent A bit of a maze getting to the room from reception - no lift
It was central to the heart of the business location of Hatfield The hotel is tired, over priced and tatty, I would feel ripped off if I paid half the price.
Great location right beside University & Galleria Bathrooms need to be refurbished
The staff were kind and helpful and very professional The bed was hard and uncomfortable , the bathroom in a very poor state of repair, cracked and broken tiles.
Found the booking on line to be very good as you didnt have to leave any deposit and as long as you gave fair notice to cancel you could without any hassle. Not many bad points just observations really.not enough pictures of the rooms on line I do like to have an idea of what it may look like.however we were not dissapointed.
Staff pleasant and helpful. Breakfast and in-room food very good. Shower wasn't working.
Room Clean and prepared Location handy to where my family were visiting Room was cold on arrival and took a while to warm through I thought I had paid with my card for my daughter and her husband however they had to pay when they arrived had they not had a means to pay this would have caused them great embarrassment - having given my card number I would expect the payment to be taken from this. I had to reimburse my daughter the costs.
this was my first experience staying in a hotel on my own as a lone female. I felt very safe and secure.
Not much to state as Premier Inn's are very much similar in standards where ever they are located
We had an excellent stay and could not fault the hotel or staff.the staff were most welcoming especialy the lady receptionist who had some difficault people to deal with
Clean, tidy, straight forward check in Heating was off in our room , we got there late and it was really cold until I put the heater on , would have been perfect if last customer had left radiator on even just to take chill off room considering time off year.
The staff were very efficient and helpful and the room was lovely and clean. Nothing
Friendliness of the staff and the general atmosphere. The room was excellent.
Fresh Clean hotel, friendly Staff. Easy to find. restaurant next door. No free Wi-Fi
Staff very helpful Breakfast time to short
Everything. Could not fault anything. Nothing
The decore was clean and the accomodation very roomy, with a lovely big bed, and I liked the wooden embellishment to the bathroom wall, - it made us remember we were in the stable block! The only thing was the lighting - the warm low light created a pleasing ambience, but it would have been nice to have made it brighter at times.
Let us have our room early which was an appreciated bonus warm plates should have been available at breakfast. The hot food became cold very quickly
Everybody is so friendly and helpful - anything seemed possible! Food good and straightforward. The very convenient position did mean a bit of traffic under our bedroom window: perhaps we should have asked for a room at the back.
Friendly staff and an exceptional restaurant
The room was just what I expected, Very clean & comfy. The staff helpful. The hotel is in great Location for resturants & bars. None
Very relaxed and friendly hotel and staff. The room could have done with a good dusting - especially the blinds.
Staff acomadation None
The staff were friendly and helpful. The room(s) were great, and the breakfast was fantastic We got lost twice trying to find it!
Staff friendly & efficient. The four poster bed and bathroom had claw foot bath. Provided extra toiletries when requested.
Really big room, bath in the bathroom, not a shower as you usually get. close to the airport, you can get a taxi for 5 pounds. Noisy at night not because of the train or planes but because of other customers coming back late at night at taking showers at 1-2am, extreamly noisy plumming
Staff were helpful - if somewhat disorganised. The location of the hotel (between the railway line and a main road) made it extremely noisy. The rooms and corridors were smelly. The hotel seemed to be in the midst of refurbishing some function rooms - the bedrooms also badly need to be updated, decorated and recarpeted.
There was adequate parking next to the hotel. The room was ready on arrival. Staff friendly and helpful. Nice room. Breakfast was good. Our room was directly above the bar and on the night of our stay there was a DJ and disco. The noise was loud and the base made the floor vibrate, however, although it did not prevent us from sleeping because we were really tired I feel that other guests would find this a problem.
The room was clean and spacious with tea & Coffee facilities. Normal check- out time is 11 A.M. but they allowed us in our room until 12.15 (reluctantly) and provided storage for our cases until we departed for the airport in the evening. There was loud noise from the Bar on Saturday Night but Sunday Night was fine. Last breakfast is served at 9.00 am., which is a little early for people on a leisure break. My sister asked reception if she could buy some milk (we had run out in the room) and was told to go up town, they could not give her any. Perhaps they didn't have any.
Clean sheets and comfortable bed. Pleasant and friendly check-in person. Asked for quiet room but were given one on main road and next to a noisy couple despite the hotel not seeming to be occupied by many guests on the night. Difficult to find hotel due to no name on the building. Dirty carpets in room. Electronic safe advertised but not in working order. Walls very thin, could hear every noise from next room, and I mean every noise! Wake up early call requested but not received. Stains on room ceiling. Noisy late music from downstairs bar until late. Pictures of hotel on internet very misleading. They flattered the actual condition of the hotel.
The hotel was clean and central to Luton. We used it purely for "a bed for the night" before going to the airport in the morning. The rooms were simple but had all we needed, bed, shower and TV. The hotel is noisy, both through loud music in the bar and the traffic outside (only single glazed windows I think!). However you do get what you pay for and what can you really expect for £40l! If you want a luxury hotel don't stay here, but if you looking for a cheap and cheerful hotel then this is as good as any.
The staff was very kind, and helpful! The rooms were comfortable. During our stay the hotl was under reconstruction, the workers were a little noisy. The breakfast serving was clumsy.
The breakfast was OK Very Noisy, road traffic, trains, banging doors from the bar below. Restaraunt not open for dinner due to refurbishment, which it badly needs.
Good breakfast, room clean but lacking in maintenance - see below. The most uncomfortable bed I have ever slept in - the base had plywood screwed to it for support, the matress should have been skipped years ago. Shower/toilet floor tiles loose and cracked. tv picture very poor.
As commented. Bad description of location
Welcoming staff.Cooperative and eager to help.Clean environment. No wardrobe and no bedside table or desk for using stationery.No tea making facility in room.
For one night stay it was good, very clean
Clean, friendly staff, basic but all that was required was there, good value for money Bathroom light didn't work, orange walls, small, small bed, only one pillow each.
Found the place 2 b spotless and the 2 staff members on desk the 2 guys were very helpful and polite and know how 2 do there jobs. Justb when booking on line the money taken out off card straight away prefer just 2 book with card and pay on arrival because my card is in euros and occured some stupid charges on exchange rates and so on.
Price The sheets in the bed appeared not to have been changed. I slept on top of the comforter.
it was crap couldn't adjust heating, couldn't breathe.
Ther was no smokin in the rooms that was the only down fall. I think there should be smoking rooms available and also I asked for a room with window and the windows didnt open got vry warm in the room.
funny because it seemed to be at legoland a small room with no desk and a tub as big as that of a plane easyjet. do not walk near the airport. luton town is a terrible, if you can fly to Gatwick or Heathrow
Staff was excellent, and her assistance: hiring taxi, quick process for check-in. I also liker having drinks and snacks in the lobby. It took me a long time to figure out how to set the alarm clock, and even so I couldn't set at the time I wanted. No soap/shower gel in bathroom (it was over)
Checking in speed very good, location very close to restaurants and train station. I think the rooms need a shelf or small table, and the air conditioning when its sub zero outside should be turned off.
Convenient for my palce of work. Good access to cnetre of Hertford if you need it. No parking in street Parking was in a multistorey until I challenged that I had prebooked a space. the night staff guy was excellent. meet me at the door, jumped in my car (reason was it was a very hard location to find, remote from hotel and questionable security). Helped me with luggage and served me drink and meal and reception. He did well. Day staff not as good. Poor breakfast table. Good al a carte menu. During meal dray delivery. left doors opens to shopping street, cold air, left floor hatch open whilst blockinga ccess to door to bedroom with barrels and displaced furniture. Room was comfortable enough but areas that where dusty. Asked for breakfact refund as the room was with two brekfasts but was refused. Street and bar below rooms could b
The rooms were really comfortable and reasonably spacious. We were made to feel very welcome and this was one of the better places we have stayed in Hertford. Didn't really cater for our early start on Monday morning and at the advertised start to breakfast (7am). The chef hadn't turned up. Parking is in the nearby multi storey.
Really helpful staff, good food and menu. No parking but multistorey car park convenient to hotel. Near to cafes and restaurants on busy high street A little under-staffed - no-one on front desk to check you in early morning or evenings meaning you had to go into the adjoining bar to find a staff member.
Staff were very helpful The post code was not reflective of the actual location. Food was over priced for the actual content.
Quaint, rural setting on the edge of town - real British character Wake up call performance was terrible - from did not receive a call to call coming 45 minutes early to calls coming when I did not ask for them
Friendly staff, good food, nice rooms, excellent value for money and a very friendly atmosphere. The whole hotel was well presented and I would stay their again.
Convenient location, comfortable room, pleasent bar / lounge area, good breakfast decent dinner. Never quite sure whether the restaurant was open or not. The information in the room said closed Sunday evening but it was in fact open.
Club annual dinner - great value, well presented. Staff too young and inexperienced
Excellent evening meal Had to make own tea at breakfast.
Too Hot. Heating needs better control
Recently refurbished rooms One member of staff not up to standard
Hotel was as described and had lovely gardens - very enjoyable on a warm evening Staff were very pleasant but staffing levels seemed a bit low - service was a bit slow in restaurant and morning paper was not delivered - we collected when we were checking out.