Thistle London Heathrow Terminal 5, West Drayton Hotels from $66

Guest reviews

All Reviews
Couples
Families
Business
Solo

Overall Rating

Based on 6,034 reviews

Location

8.9 "Location is great."

9.9 "Good access to the airport, said 99%."

8.6 "Near to public transport, according to 86%."

7.9 "79% liked the proximity to shopping."

10.0 "100% enjoyed the restaurants & bars nearby."
Breakfast

8.6 "Breakfast is good."

7.4 "74% were happy with the price of the breakfast."
Service

7.7 "Good service."

8.8 "88% found the staff to be very friendly."

7.3 "73% thought the service was very professional."

8.5 "85% were happy with the shuttle service."
WiFi

7.1 "Internet works."

10.0 "100% thought it was a great value."
Cleanliness

5.6 "Average cleanliness."

5.4 "Only 54% said rooms were clean enough."

6.2 "62% thought the cleanliness of the hotel was average."
Comfort

5.1 "Average comfort."
Room

4.8 "Rooms are not good."

2.7 "73% complained about the bathroom."

1.6 "84% said rooms were small."

0.8 "92% thought they were poorly maintained."

0.8 "For 92%, the rooms looked old."

4.2 "58% had problems with the shower."

2.3 "77% said the bathroom was dirty."

1.4 "86% found problems with the furniture."

2.4 "Air conditioning was criticized by 76%."

2.1 "79% thought the tv was sub-standard."

0.2 "98% criticized the small bathroom."

4.1 "59% were disappointed with the minibar."
Vibe

2.5 "Horrible vibe."

1.0 "90% criticized the unstylish hotel."

2.6 "74% didn't like the unstylish hotel."

4.9 "For 51%, the lobby entrance was sub-standard."

View all review categories

Overall Rating

Based on 2,654 reviews

Location

9.0 "Terrific location."

10.0 "Good access to the airport, said 100%."

8.6 "Near to public transport, according to 86%."
Breakfast

8.8 "Breakfast is good."

7.5 "75% were happy with the price of the breakfast."
Value for money

7.4 "High value."

7.5 "75% were happy with the price of the breakfast."

10.0 "100% thought it was a great value."
Service

7.3 "Good service."

8.6 "86% found the staff to be very friendly."

7.2 "72% thought the service was very professional."

8.4 "84% were happy with the shuttle service."
WiFi

7.0 "Internet works."

10.0 "100% thought it was a great value."
Cleanliness

5.1 "Average cleanliness."

6.4 "64% thought the cleanliness of the hotel was average."
Comfort

4.6 "Not very comfortable."

1.7 "83% said rooms were small."

4.7 "53% thought it was too noisy."

0.3 "97% criticized the small bathroom."

2.7 "Air conditioning was criticized by 73%."
Room

4.3 "Rooms are not good."

2.4 "76% complained about the bathroom."

1.7 "83% said rooms were small."

4.7 "53% said rooms were dirty."

0.8 "92% thought they were poorly maintained."

0.9 "For 91%, the rooms looked old."

4.1 "59% had problems with the shower."

1.4 "86% found problems with the furniture."

2.2 "78% said the bathroom was dirty."

0.3 "97% criticized the small bathroom."

2.7 "Air conditioning was criticized by 73%."

2.3 "77% thought the tv was sub-standard."

4.3 "57% were disappointed with the minibar."
Amenities

4.2 "Bad amenities."

4.1 "59% thought the building wasn't nice."

4.7 "53% complained about the elevator."

0.6 "94% thought the facilities needed updating."

1.6 "84% didn't like the architecture."
Vibe

2.7 "Horrible vibe."

1.1 "89% criticized the unstylish hotel."

3.0 "70% didn't like the unstylish hotel."

View all review categories

Overall Rating

Based on 663 reviews

Breakfast

8.7 "Breakfast is good."

7.6 "76% were happy with the price of the breakfast."
Location

8.6 "Location is great."

9.8 "Good access to the airport, said 98%."
Service

7.5 "Good service."

8.5 "85% found the staff to be very friendly."

7.4 "74% thought the service was very professional."

8.7 "87% were happy with the shuttle service."
WiFi

7.5 "Internet works."
Cleanliness

5.5 "Average cleanliness."

5.4 "Only 54% said rooms were clean enough."
Comfort

4.6 "Not very comfortable."

1.4 "86% said rooms were small."

4.5 "55% thought it was too noisy."
Room

4.6 "Rooms are not good."

1.4 "86% said rooms were small."

2.5 "75% complained about the bathroom."

0.8 "92% thought they were poorly maintained."

0.9 "For 91%, the rooms looked old."
Amenities

4.4 "Bad amenities."

4.5 "55% thought the building wasn't nice."

4.9 "51% complained about the elevator."

0.7 "93% thought the facilities needed updating."
Vibe

2.3 "Horrible vibe."

1.0 "90% criticized the unstylish hotel."

View all review categories

Overall Rating

Based on 301 reviews

Location

9.0 "Terrific location."

9.9 "Good access to the airport, said 99%."
Breakfast

8.7 "Breakfast is good."
Value for money

7.9 "High value."
Service

7.8 "Good service."

8.8 "88% found the staff to be very friendly."

7.5 "75% thought the service was very professional."
Cleanliness

5.6 "Average cleanliness."

5.4 "Only 54% said rooms were clean enough."

6.4 "64% thought the cleanliness of the hotel was average."
Comfort

4.9 "Not very comfortable."

1.5 "85% said rooms were small."
Room

4.6 "Rooms are not good."

1.5 "85% said rooms were small."

0.8 "92% thought they were poorly maintained."

2.6 "74% complained about the bathroom."

0.7 "For 93%, the rooms looked old."

1.2 "88% found problems with the furniture."

4.2 "58% had problems with the shower."
Amenities

4.1 "Bad amenities."

4.1 "59% thought the building wasn't nice."
Vibe

2.2 "Horrible vibe."

1.0 "90% criticized the unstylish hotel."

View all review categories

Overall Rating

Based on 2,413 reviews

Location

9.0 "Terrific location."

9.9 "Good access to the airport, said 99%."

8.6 "Near to public transport, according to 86%."

8.1 "81% liked the proximity to shopping."
Breakfast

8.5 "Breakfast is good."

7.5 "75% were happy with the price of the breakfast."
Value for money

7.9 "High value."

10.0 "100% thought it was a great value."

7.5 "75% were happy with the price of the breakfast."
Service

7.5 "Good service."

8.6 "86% found the staff to be very friendly."

7.0 "70% thought the service was very professional."

8.2 "82% were happy with the shuttle service."
WiFi

7.3 "Internet works."

10.0 "100% thought it was a great value."
Cleanliness

5.3 "Average cleanliness."

5.3 "Only 53% said rooms were clean enough."

5.8 "58% thought the cleanliness of the hotel was average."
Room

4.8 "Rooms are not good."

2.7 "73% complained about the bathroom."

0.8 "92% thought they were poorly maintained."

1.8 "82% said rooms were small."

0.7 "For 93%, the rooms looked old."

4.2 "58% had problems with the shower."

1.0 "90% found problems with the furniture."

1.9 "81% thought the tv was sub-standard."

2.2 "78% said the bathroom was dirty."

2.4 "Air conditioning was criticized by 76%."

0.2 "98% criticized the small bathroom."

4.0 "60% were disappointed with the minibar."
Amenities

4.4 "Bad amenities."

4.4 "56% thought the building wasn't nice."

4.9 "51% complained about the elevator."

0.6 "94% thought the facilities needed updating."

4.9 "For 51%, the lobby entrance was sub-standard."

1.1 "89% didn't like the architecture."
Vibe

2.0 "Horrible vibe."

0.9 "91% criticized the unstylish hotel."

2.4 "76% didn't like the unstylish hotel."

4.9 "For 51%, the lobby entrance was sub-standard."