West Drayton car rentals

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West Drayton, ENG, United Kingdom
Dec 15 — Dec 22
Same drop-off
West Drayton, ENG, United Kingdom
Wed 12/15
Noon
Wed 12/22
Noon

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West Drayton car rental information

Pick-up locationWest Drayton
Rental locations2

West Drayton car rental reviews and directory

Rated #1
Ace
Best rated
4.4 Okay (34 reviews)
1 location in West Drayton
Ace
Locations in West Drayton
  • 5.5
  • 5.3
  • 3.9
  • 3.7
  • 4
Recent reviews
8.0 ExcellentOct 30 2021
I couldn't get a hold of the company before traveling to make amendments to the booking. I called Kayak and tried to call Ace and the name of the company was something else entirely. Kayak said to visit their kiosk when I got to Heathrow, there was no kiosk at Heathrow. No phone number would connect me to a human and in the end I showed up to pick up the time I wanted to change it to and they were very accommodating. Shame about the runabout in the lead up.
1.9 HorribleAug 17 2021
They didn't accept the insurance on my credit card so the car cost a lot more than I had planned for. The car they gave me had worn through the brake pads and you could hear the rotors rubbing when you braked. I was staying 200 miles away from the rental place so was hard to bring the car back for a replacement. I am upset that they provided me with a car, that I drove my children around in, that was not fit for purpose. To add to this the person at the desk when I returned the car was not polite, barely talked and was not too apologetic about the state of the vehicle. Will never use again or recommend to anyone!
2.8 MediocreMar 13 2020
Very confusing process. Ended up paying triple of what I thought I was going to. I would suggest a more reputable brand. Might cost more on paper but not worth the headache of this rental experience.Shuttle to the car park. Clear terms and conditions.
3.6 MediocreFeb 11 2020
The car I requested was not available, the insurance I prepaid I was told was not god enough. I had to pay an extra 350GBP on pick up
6.8 GoodSep 8 2019
Clean new car.More information about the true costs incurred with the rental (e.g. insurance, milage).
2.0 MediocreJul 30 2019
Bad customer serviceBetter communication
2.0 MediocreJul 18 2019
The drop off was fast.I had a reservation for a car which the sales staff completely ignored to start a new transaction. They proceeded to ignore pricing to push their insurance plan, and basically wouldn't let you leave until you had purchased it. I literally told them what I thought they were doing was a scam.
3.6 MediocreJul 9 2019
Terrible pickup and dropoff. Hidden fees
2.0 MediocreJul 8 2019
There is not a normal car shuttle and the Hopper would not take me to pick up car....you have to 6lb for Hopper. The rental place is impossible to find because it’s not called Ace.
2.0 MediocreJun 30 2019
Staff were not friendly nor helpful there was no shuttle from the airport for rental pu. We had to pay for a hotel bus to drop us off .The whole set up could be better. Ace could do with revamping their entire system.
Rated #2
Europcar
6.5 Good (3 reviews)
2 locations in West Drayton
Europcar
Locations in West Drayton
  • 7.3
  • 8
  • 6
  • 6
  • 5.3
Recent reviews
7.6 GoodSep 2 2019
Staff friendly; car was new and clean.Check in process very slow, more staff needed.
6.4 GoodMay 27 2019
The lady who served me when I picked up my car was incredibly helpful, understanding and patient. She made the whole experience amazing
5.6 OkayMay 14 2019
Nice car but you can get that at any rental shop.Took about an hour to check in and there were only two people in line in front of me and I was there during weekday business hours. Despite listing that they offer baby carseats, no one from that department was there so they couldn’t offer us one. Manager ignored us as he was too busy.
Rated #3
Dollar
6.4 Good (5 reviews)
1 location in West Drayton
Dollar
Locations in West Drayton
  • 8
  • 8
  • 5.6
  • 5.2
  • 5.2
Recent reviews
5.2 OkayAug 28 2020
easy pickup.extremely long wait for shuttle. charged over GBP 300 for a tiny scuff which they insisted as a "deep scratch".
6.8 GoodJul 16 2019
Take too long for serving customers at check in and check out. The airport pick up point information is not accurate. All customers were getting irritated with waiting time. I think its not staff issue, but seems like company policy might be too strict on staff on any mistakes. Will avoid in future
6.0 GoodNov 23 2016
Car was good, price just OKI had to take a larger car that I ordered. Waiting to get the car was longer than it should have been.
From $25/dayRated #4
GREEN MOTION
Cheapest deal
Most popular
6.3 Good (17 reviews)
1 location in West Drayton
GREEN MOTION
Locations in West Drayton
  • 6.9
  • 7
  • 5.8
  • 5.7
  • 6.5
Recent reviews
7.9 GoodSep 19 2021
The shuttle to the airport did not come after 1 hour 15 minutes. So to avoid missing my flight i stopped a cab in the road and spent 20 pounds sterling to get to terminal 2.
6.0 GoodMar 29 2020
Couldn't tell you, had to cancel our trip due to the coronavirus. I did get a refund nice and easily that was convenient.
2.0 MediocreJan 23 2020
They are a corrupt business that rip off customers, just see news articles online (e.g false damage claims, not honoring rates). Because they appear on Kayak they also damage Kayak’s brand too).
4.4 OkayJan 6 2020
Don't get fooled by the apparent cheap prices on the website!We thought we'd struck an excellent deal with Green Motion. However on arrival to Heathrow, we firstly had to get a paid shuttle to the car rental location, costing £5 per person. We were then forced to pay two times the cost of the car rental for insurance because the vehicle didn't have any cover as standard whatsoever. I've never heard of such a thing! We came away feeling upset and like we'd been scammed.
2.8 MediocreJan 2 2020
They say free shuttle but you have have to pay for tickets both ways and email them receipt when you get home to get reimbursed( as far as I’m concerned that’s not free). Car exterior was very dirty on pickup and they require you to go out alone and look for additional damage on a dirty car to see if you can find something they missed. Standard legally required insurance was not included in price of car through booking site( or that’s what they said when I got there). Overall it felt like a dirty slimy operation that is designed to rip people off every chance they get. Every body re ting there was angry and seemed to feel the same way. Staff was for most part indifferent to the negativity by the customers and you can tell they just deal with it all day due to the companies for policies. Definitely worth layyng a little extra to go with a sta and brand such as enterprise or Alamo etc....
6.8 GoodOct 24 2019
We were surprised at the extra costs at the point of sale from when we did the online booking. The staff were very helpful in giving us options and a better deal though.They need to advertise the extra costs beyond what is quoted online. There were two other customers just while we were there very angry with the rise in quote.
4.0 OkaySep 20 2019
They were grilling me for a small scratch on the car. Luckily I had a picture showing the scratch existed before I picked the car. Lot of hidden charges almost double the amount.
2.8 MediocreApr 15 2019
Nothing at allRude staff Hidden extras Ridiculous deposits required unless you paid more hidden extra fees. If it seems too cheap to be true, it probably is. Dirty car Not given the car class that was booked Queues queues queues Requirement for so many forms of ID Make sure you read ALL the T’s & C’s.
5.6 OkayApr 1 2019
Not very friendly at the pick up. Did not come back to me about the bump- took all the excess and never heard of after.Ambiguous feelings about the whole experience. Will not use them ever again.
10.0 ExcellentFeb 6 2019
Very nice staff really cheap rental car was clean. Very good people nice cars Thank you
keddy by Europcar
2 locations in West Drayton
keddy by Europcar
Locations in West Drayton
Recent reviews
Sunnycars
2 locations in West Drayton
Sunnycars
Locations in West Drayton
Recent reviews
Move Mee
1 location in West Drayton
Move Mee
Locations in West Drayton
Recent reviews
Virtuo
1 location in West Drayton
Virtuo
Locations in West Drayton
Recent reviews
60 travelers who rented a car in West Drayton gave the car agency they used an average rating of 5.3

Car rental locations in or near West Drayton

Good to know

Most popular agency

GREEN MOTION

Most popular car type

Compact

Average price

$34/day

Good deal

$25/day

When to book a rental car in West Drayton

Average daily price per month
Rental car prices as pick-up date approaches

Top tips for renting a car in West Drayton

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