Excellent hotel near the Heathrow airport, but also very quiet and good to rest from a long travel. The service at the restaurant was very kind and attentive and the food is good quality; they specialize in grill.
4 stars
Sheraton Heathrow Hotel
Heathrow Airport, West Drayton, UB7 0HJ, United Kingdom
West Drayton, United Kingdom
See location+44 208 759 2424Photos of Sheraton Heathrow Hotel
Overview
Experience seamless travel and exceptional comfort at Sheraton Heathrow Hotel, just a 5-minute drive from Heathrow Terminals. Whether for business, leisure or conferences, our hotel is the perfect home away from home. Host your next meeting or event at our newly refurbished Conference Centre, featuring 18 versatile meeting rooms equipped with the latest technology. Our 428 comfortable, modern bedrooms and suites feature the signature Sheraton Sleep Experience Bed for a restful night's sleep. Savor delightful dining at the Cast Iron Bar & Grill, offering British and seasonal dishes in a welcoming atmosphere. Unwind at the Discovery Bar, with fine wines and refreshing cocktails, perfect for relaxing after a long day. Work out at our 24-hour gym or hop on the train or bus into London to see the sights. Moments from Heathrow Airport, the hotel is also close to Windsor Castle, Twickenham Stadium, and Legoland.
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Amenities at Sheraton Heathrow Hotel
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Dining
- Wine glasses
- Electric kettle
- Minibar
- Packed lunches
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
General
- Quiet street view
- Executive lounge access
- Family rooms
- Seating area
- Interconnected room(s) available
- Sofa
- Soundproof rooms
- Soundproofing
- Lockers
- Telephone
- Carpeted
- Storage available
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- Hypoallergenic
- No smoking
- Upper floors accessible by elevator
- Designated smoking area
Bathroom
- Shower
- Additional toilet
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Parking and transportation
- Parking
- Airport shuttle (surcharge)
- Private parking
- Shuttle service (additional charge)
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Kids meals
Outdoor
- Garden
Things to do
- Gift shop
Fitness
- Fitness center
Reviews of Sheraton Heathrow Hotel
8.2
Very good
2036 verified ratings
Wonderful
800
Very good
418
Good
341
Okay
167
Fair
149
Mediocre
47
Poor
114
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location near Heathrow airport and noted the cleanliness of the rooms. However, there were complaints about the service, including issues with staff responsiveness and additional charges for amenities like Wi-Fi. Overall, while the hotel offers convenience and comfort, some guests felt the service could be improved.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
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8.2 out of 10
42 reviews
7.7 out of 10
5 reviews
All reviews
Pros (+) One of the only hotels I have stayed in that charge a daily rate For internet connection
Pros (+) Nice rooms, with comfortable beds a pillows. That's about it
Cons (-) People at the desk were short and rude, no free wifi unless you're in the lobby. I traveled all over Europe for a month and never had to pay for wifi, robbery if you ask me. Room service menu was worse than the McDonalds across the street. Airport shuttle is supposed to be there every 30 minutes, but never showed up so I was forced to Uber. Next time I have an early morning flight, I'll definitely...
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Pros (+) The room was nice. Large and comfortable with a great tv. Bathroom was good size and clean. Most staff members were friendly.
Cons (-) False advertisement. Wifi was £15 a day when it said it was complimentary. Fitness center was a JOKE and the pictures on the hotels website should be taken down. Staff in dining room ignored us multiple times so we decided to just order room service. The price of the selections offered was ridiculous even for a hotel. I also informed kitchen staff of a food allergy I have, was told a dish was free...
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Pros (+) Beds were already arranged to accommodate my booking no issues, good comfortable beds and good food.
Cons (-) I thought I had booked breakfast with this reservation but that turned out to be extra
Pros (+) Being so close to the airport was convenient since I had a early morning flight.
Cons (-) There wasn't free wifi and access to public transport wasn't very convenient.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit the Sheraton Heathrow Hotel?
The high season at the hotel is in September, and the low season is in October. It's advisable to plan your visit accordingly to enjoy the best experience.
How is the quality of the beds at Sheraton Heathrow Hotel?
Guests have consistently praised the hotel for its comfortable and clean beds, ensuring a good night's sleep during your stay.
Is parking readily available at Sheraton Heathrow Hotel?
Yes, the hotel offers on-site parking for guests, although some reviews mention a fee of £15 per day for parking.
What can guests expect from the food quality at Sheraton Heathrow Hotel?
While some guests have expressed dissatisfaction with the food, many have also praised the excellent restaurant service and the quality of the meals.
How is the cleanliness and customer service at Sheraton Heathrow Hotel?
Guests have consistently highlighted the hotel's cleanliness and the helpfulness of the staff, ensuring a pleasant and comfortable stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Booking a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Airport Shuttle Service
The hotel offers an airport shuttle service for a surcharge, which can be convenient for guests with early or late flights. However, it's advisable to check the shuttle schedule in advance to avoid any inconvenience.
Explore Nearby Stockley Park
If you have some free time, consider visiting Stockley Park, which is located just 2.1 miles from the hotel. It's a great option for a leisurely stroll or to enjoy the green spaces.
Check Room Amenities Carefully
Some guests mentioned that certain rooms may have limited amenities, so it's advisable to review the room features and amenities before making a reservation to ensure they meet your specific needs.
Be Mindful of Noise Levels
While the hotel generally offers a comfortable stay, some guests noted that certain areas can be noisy, especially at night. Light sleepers may want to consider requesting a quieter room location.
Verify the Breakfast Timing
If you have an early flight, it's important to note that breakfast service starts at 6:30 AM, which some guests found to be a bit late. Consider checking the breakfast timings in advance to plan accordingly.
Take Note of Additional Charges
Some guests mentioned extra charges for services such as parking, so it's advisable to inquire about any additional fees or charges at the time of booking to avoid surprises.
Utilize the Fitness Center
The hotel offers a fitness center, providing an opportunity for guests to stay active during their stay. Consider taking advantage of this facility to maintain your exercise routine.
Check for Room Cleanliness
While many guests found the hotel to be clean and comfortable, a few mentioned issues with cleanliness in certain rooms. It's recommended to communicate any concerns with the staff promptly.
Inquire About Room Heating
Some guests reported issues with room heating, so it's advisable to confirm the room temperature and heating arrangements, especially during colder seasons, to ensure a comfortable stay.
Location
Heathrow Airport, West Drayton, UB7 0HJ
What's nearby
- Stockley Park2.1 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sheraton Heathrow Hotel
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
November | October | $150 | $165 |
Cheapest month to stay with an average 28% drop in price. | Most expensive month to stay with an average 62% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at Sheraton Heathrow Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in West DraytonGood to know
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.0 | 1.3 mi | London Heathrow | 1.4 mi |
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