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Amenities
| General | 24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Coffee shop, Express check out, Gift shop, Laundry facilities, No smoking, Non-smoking rooms available, Parking (surcharge), Restaurant, Room service, Safe, Storage available, Wheelchair accessible |
| Activities | Fitness center |
| Services | A/V equipment rental, Business center, Car rental, Concierge service, Currency exchange on-site, Laundry service, Meeting/Banquet facilities, Wedding services |
| Internet | Internet (surcharge), WiFi (free) |
| Policy | Pets allowed |
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Guest Ratings
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Star Ratings
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| priceline.com | |
| Orbitz | |
| Travelocity |
Good, 3,351 reviews across the web | ||
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| Location | ||
| Hotel Cleanliness | 73% thought | |
| Value for money | ||
| Location | ||
| Hot Beverages | 71% | |
| Reception | 58% said the | |
| Bathroom | 56% | |
| Restaurant Prices | The | |
| Room | 51% said the | |
| View | 55% were | |
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reviews This is an excellent hotel for the price. The location and cleanliness, as well as the staff and food. I couldn't find a thing wrong with it. Will be booking through Priceline and staying there again in May-June of this year.
Not applicable.
Near Heathrow. Easy with shuttle.
Freezing room, absurdly expensive wifi charge.
nothing
Our fridge had sour milk in it left by a guest 2 weeks prior according to the date on the bottle. The curtains fell down on top of my son when opening them in the morning. The wake up call we had requested didn't arrive, the restaurant was slow
Not deserving of a 4 Star - would rate it a 2 starThe concierge was very helpful to us and we were grateful for that.
The parking charge seemed quite to high to us, although we only had our car for one night. They charged us for two nights, and contributed a sum WITHOUT OUR CONSENT to charity as a separate item on our bill.
This hotel is okay and in a convenient location for those who want to be near the airport. One should be prepared for the parking fees which are substantial. Also be mindful to check your bill because errors may occur and may always be in the favor or the hotel! This does not give a person a relaxed feeling. Some of the staff, on the other hand, can be quite pleasant and helpful.Nothing at all!
As I had a very nice PRICELINE stay in the other Heathrow Sheraton Skyline Hotel, I was happy to got my bid accepted for this hotel. I was really looking forward to my stay but it was overall a very bad experience in any way.
The hotel is directly located on a busy heathrow motorway and its vicinity to T5 seems to be an advantage. But the hotel itself makes a very old and unwelcoming impression. Rooms are wracked up with holes in the wall and everything except the faltscreen TV is old and crappy. An overall refurbishment seems to be mandatory befory I ever put my feet again into this venue. The staff made a very unfriendly and unmotivated approach. I cannot recommend this hotel. Fingers off!Disco lit hallway to the room coridor
I felt like many of the eropean hotels it was very dirty on the outside or curb appeal. Also if you claim you staff a concerirge they should be able to set you up with the type of food you want not just what is within a block.
This hotel was interesting since the area around it was a bit seedy and the exterior of the building was very dirty. The staff and the rooms were very nice. However getting to the airport from there by car was a bit of a ride and there are closer and possibly nicer. The restaurant was nice while no view, and service that was a bit weird the servers were all over you the food took a while and portions did not meet the price.I was not able to use this reservation, because I had a cancellation of my European tour & it was rebooked during this time. Priceline and the Sheraton would not let me change the date to accommodate the change in date of my tour. I am not pleased.
There was no flexibility in changing the date of a paid reservation when I called 3 weeks in advance.
Convenience of location and shuttles to airport.
The water ONLY ran hot for my first 2 hours there!
The desk staff was very helpful. We had issues with our heat but the engineer brought a heater.
We had dinner in the restaurant and waited one hour and ten minutes for our meal. The staff did come by and explain that they were busy however they offered no bread or drink to compensate.
