Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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8.5 "Location is great."9.8 "
Good access to the airport , said 98%." 7.7 "Easily accessible by car , said 77%." 10.0 "Near to public transport , according to 100%." -
7.2 "Good service."8.7 "87% found the
staff to be very friendly ." -
6.6 "Breakfast is mediocre."
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6.0 "Average cleanliness."6.4 "Only 64% said
rooms were clean enough ." -
6.0 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." 5.9 "For only 59%, thebathroom was ok ." 6.7 "Only 67% thought theshower was ok ." -
5.8 "Food is average."5.0 "Only 50% were
satisfied with the menu ." -
5.1 "Average value."
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4.4 "Bad amenities."4.3 "57% thought the
building wasn't nice ." 3.8 "62% thought thefacilities needed updating ." 3.8 "62%didn't like the architecture ." -
4.3 "Vibe wasn't good."2.9 "71%
criticized the unstylish hotel ." -
4.2 "Internet is poor."3.9 "61% said the
wifi quality was bad ." 4.5 "55% thought it wasoverpriced ."
Overall Rating
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8.6 "Location is great."9.8 "
Good access to the airport , said 98%." 7.7 "Easily accessible by car , said 77%." -
7.8 "Good service."8.9 "89% found the
staff to be very friendly ." -
7.1 "Good breakfast."
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6.4 "Food is average."5.2 "52% thought the
dining experience was appropriate ." -
6.0 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." 5.7 "For only 57%, thebathroom was ok ." 6.6 "Only 66% thought theshower was ok ." -
5.8 "Average value."
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5.8 "Average cleanliness."6.4 "Only 64% said
rooms were clean enough ." -
4.5 "Internet is poor."4.9 "51% thought it was
overpriced ." 4.1 "59% said thewifi quality was bad ." -
4.1 "Bad amenities."4.1 "59% thought the
building wasn't nice ." 3.8 "62% thought thefacilities needed updating ." 3.4 "66%didn't like the architecture ." -
4.0 "Vibe wasn't good."2.8 "72%
criticized the unstylish hotel ."
Overall Rating
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8.4 "Location is great."9.8 "
Good access to the airport , said 98%." -
6.9 "Breakfast is mediocre."
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6.9 "Service is ok."6.2 "62% said the
reception staff was ok ." 6.7 "Only 67% thought theservice was professional ." -
6.1 "Food is average."
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5.7 "Average cleanliness."6.1 "Only 61% said
rooms were clean enough ." -
5.6 "Rooms are ok."6.1 "Only 61% said
rooms were clean enough ." 5.9 "For only 59%, thebathroom was ok ." -
5.2 "Average value."
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4.4 "Internet is poor."4.8 "52% thought it was
overpriced ." 3.9 "61% said thewifi quality was bad ." -
4.3 "Bad amenities."4.3 "57% thought the
building wasn't nice ." 3.5 "65% thought thefacilities needed updating ." -
4.0 "Vibe wasn't good."2.7 "73%
criticized the unstylish hotel ."
Overall Rating
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8.4 "Location is great."9.8 "
Good access to the airport , said 98%." -
7.4 "Good service."8.8 "88% found the
staff to be very friendly ." -
6.5 "Breakfast is mediocre."
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6.0 "Average cleanliness."6.5 "Only 65% said
rooms were clean enough ." -
6.0 "Food is average."
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5.9 "Rooms are ok."5.8 "For only 58%, the
bathroom was ok ." 6.5 "Only 65% saidrooms were clean enough ." -
5.4 "Average value."
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4.5 "Bad amenities."4.5 "55% thought the
building wasn't nice ." -
4.4 "Internet is poor."3.9 "61% said the
wifi quality was bad ." 4.8 "52% thought it wasoverpriced ." -
4.2 "Vibe wasn't good."2.8 "72%
criticized the unstylish hotel ."
Overall Rating
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8.7 "Location is great."9.7 "
Good access to the airport , said 97%." 7.5 "Easily accessible by car , said 75%." -
6.9 "Service is ok."6.2 "62% said the
reception staff was ok ." 6.6 "Only 66% thought theservice was professional ." 6.0 "60% thought theshuttle service was ok ." 6.8 "Only 68% found therestaurant service to be good ." -
6.2 "Breakfast is mediocre."
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6.2 "Average cleanliness."6.5 "Only 65% said
rooms were clean enough ." -
5.7 "Rooms are ok."6.5 "Only 65% said
rooms were clean enough ." 6.5 "Only 65% thought theshower was ok ." -
5.7 "Bar is ok."
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4.4 "Value below average."4.2 "58% thought it was
overpriced ." 2.7 "Theprice was too high for 73%." -
4.1 "Bad amenities."4.1 "59% thought the
building wasn't nice ." 3.7 "63% thought thefacilities needed updating ." 3.6 "64%didn't like the architecture ." -
4.0 "Vibe wasn't good."2.8 "72%
criticized the unstylish hotel ." -
3.9 "Internet is poor."3.9 "61% said the
wifi quality was bad ." 4.2 "58% thought it wasoverpriced ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.7review from
Nice rooms, with comfortable beds a pillows. That's about it People at the desk were short and rude, no free wifi unless you're in the lobby. I traveled all over Europe for a month and never had to pay for wifi, robbery if you ask me. Room service menu was worse than the McDonalds across the street. Airport shuttle is supposed to be there every 30 minutes, but never showed up so I was forced to Uber. Next time I have an early morning flight, I'll definitely pick a different Heathrow hotel.
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4.8review from
The room was nice. Large and comfortable with a great tv. Bathroom was good size and clean. Most staff members were friendly. False advertisement. Wifi was £15 a day when it said it was complimentary. Fitness center was a JOKE and the pictures on the hotels website should be taken down. Staff in dining room ignored us multiple times so we decided to just order room service. The price of the selections offered was ridiculous even for a hotel. I also informed kitchen staff of a food allergy I have, was told a dish was free of my allergen by three people, and later had a reaction from that food. Educate your kitchen staff on common allergies before you seriously harm someone. We heard doors slamming all night long. We were up all night and miserable the next day. I ended up moving to a hotel that was more expensive and lower quality for the next couple of nights.
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10.0review from
Beds were already arranged to accommodate my booking no issues, good comfortable beds and good food. I thought I had booked breakfast with this reservation but that turned out to be extra
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6.8review from
Being so close to the airport was convenient since I had a early morning flight. There wasn't free wifi and access to public transport wasn't very convenient.
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9.1review from
Great Value for money!
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5.1review from
A bed to sleep Old hotel needs updating
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4.6review from
Not much Terrible food, VERY slow internet. This was a Sheraton? Definitely will not recommend.
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9.3review from
Good location for an overnight stay near Heathrow airport. Good breakfast and dinner buffet. McDonald is across the street. Transportion to the airport via Hoppa shutle (LB 4.50 each way). Walk is 5 minutes to frree city buses to the airport .
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2.3review from
Nothing Dirty and unfriendly staff
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4.6review from
Good sized room Staff could not find booking, had to wait a long while even though I had my confirmation with me. Room was incredibly hot all night even though we had the coolest setting and highest fan setting on. Rubbish nights sleep and long queue at check out the next morning.
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10.0review from
Beds were already arranged to accommodate my booking no issues, good comfortable beds and good food. I thought I had booked breakfast with this reservation but that turned out to be extra
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9.1review from
Great Value for money!
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9.3review from
Good location for an overnight stay near Heathrow airport. Good breakfast and dinner buffet. McDonald is across the street. Transportion to the airport via Hoppa shutle (LB 4.50 each way). Walk is 5 minutes to frree city buses to the airport .
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5.7review from
Nice rooms, with comfortable beds a pillows. That's about it People at the desk were short and rude, no free wifi unless you're in the lobby. I traveled all over Europe for a month and never had to pay for wifi, robbery if you ask me. Room service menu was worse than the McDonalds across the street. Airport shuttle is supposed to be there every 30 minutes, but never showed up so I was forced to Uber. Next time I have an early morning flight, I'll definitely pick a different Heathrow hotel.
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4.8review from
The room was nice. Large and comfortable with a great tv. Bathroom was good size and clean. Most staff members were friendly. False advertisement. Wifi was £15 a day when it said it was complimentary. Fitness center was a JOKE and the pictures on the hotels website should be taken down. Staff in dining room ignored us multiple times so we decided to just order room service. The price of the selections offered was ridiculous even for a hotel. I also informed kitchen staff of a food allergy I have, was told a dish was free of my allergen by three people, and later had a reaction from that food. Educate your kitchen staff on common allergies before you seriously harm someone. We heard doors slamming all night long. We were up all night and miserable the next day. I ended up moving to a hotel that was more expensive and lower quality for the next couple of nights.
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5.1review from
A bed to sleep Old hotel needs updating
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4.6review from
Not much Terrible food, VERY slow internet. This was a Sheraton? Definitely will not recommend.
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2.3review from
Nothing Dirty and unfriendly staff
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4.6review from
Good sized room Staff could not find booking, had to wait a long while even though I had my confirmation with me. Room was incredibly hot all night even though we had the coolest setting and highest fan setting on. Rubbish nights sleep and long queue at check out the next morning.
