The room was fantastic and high up! Everything was very clean and furnishings were excellent! I was very happy here, and I intend on coming back....
3 stars
Horseshoe Lake Charles
Photos of Horseshoe Lake Charles
Overview
Lakefront hotel with 3 restaurants and a casino Along with 3 restaurants, this hotel has a casino and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, 2 coffee shops/cafes, and a seasonal outdoor pool. Housekeeping is available on request. Horseshoe Lake Charles offers 253 air-conditioned accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.
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Amenities at Horseshoe Lake Charles
- Adults only
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- ATM on-site
- Business center
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- Private check-in/check-out
- 24hr front desk
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Pay-per-view channels
- TV
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Adults only
- Elevator
General
- Seating area
- Telephone
- Storage available
Pool and spa
- Outdoor pool
- Sauna
Parking and transportation
- Free parking
- Valet parking
Workspace
- Laptop safe
- Desk
Things to do
- Gift shop
- Casino
Laundry
- Iron and ironing board
Bedroom
- Alarm clock
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Reviews of Horseshoe Lake Charles
8.2
Very good
389 verified ratings
Wonderful
201
Very good
55
Good
31
Okay
26
Fair
16
Mediocre
15
Poor
45
Summary of reviews
Guests say
Guests appreciated the spacious rooms and friendly staff, but many expressed dissatisfaction with the cleanliness and service, highlighting issues like rude check-in staff, construction noise, and a lack of basic amenities. Overall, the hotel experience was marred by several negative aspects despite some positive remarks about room size and staff friendliness.AI-Generated from customer reviews
Sort by:Most recent
Score by provider
8.4 out of 10
281 reviews
7.2 out of 10
39 reviews
8.1 out of 10
18 reviews
6.5 out of 10
9 reviews
All reviews
Some restaurants close at 9pm. The Asian restaurant gave my money back after a mishap with my order. Room was not clean like trash from previous guest was found, hair on sink, shower head neck had soap scum on it, and there were little gnats in the toilet room.
Pros (+) The bed wasn't uncomfortable
Cons (-) 1. The entire hotel smelled like an ashtray. The smoke was so thick in the casino, it made my eyes burn after about 5 minutes. 2. I realize withe pandemic going on that some services wouldn't be available, but no breakfast, or any restaurants open at all, no pool open. 3. It just felt dirty. And poorly maintained. Terrible experience overall
Pros (+) Good size room with refrigerator and microwave. Decent gym but sauna was out of order.
Cons (-) Pulled in to valet, waited 15 minutes and no one was around or available to help with unloading the car or parking. Eventually self parked and unloaded ourselves. Greeting staff and exiting staff were rude.
Pros (+) Elevator was fast
Cons (-) No refrigerator, microwave. Poor view. Motel 6 would be a step up.
Cons (-) The attitude at the front desk when there was a problem on my floor. There was an issue with some guest around 1 in the morning. I called about the yelling & screaming and was told to be patient.
Pros (+) Room was very clean
Cons (-) Nothing
Pros (+) Nothing
Cons (-) There was construction all around the hotel and it made my car filthy. Plus the hotel was worse than a motel 6 with bad service
Pros (+) Spacious rooms, well appointed.
Cons (-) Pool area overrun with children
Location
100 Westlake Avenue, Westlake, LA 70669
What's nearby
- Isle of Capri Casino Lake Charles29 yd
- Lauberge Casino Lake Charles2 mi
- Prien Lake Park3.4 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Horseshoe Lake Charles
Low season | February |
|---|---|
High season | May |
Average price (weeknight) | $109 |
Average price (weekend night) | $10,587 |
When to book a room at Horseshoe Lake Charles
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in WestlakeGood to know
Value for money | 8.4 |
|---|---|
Distance to city center | 0.5 mi |
Nearest Airport | Lake Charles |
Distance to airport | 7.7 mi |
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