The food service was limited and not good. For a seven hour flight they could do better.
Aside from the 5-6 texts for the flight changing the flight was pretty comfortable
The boarding process went very quickly, faster than I’ve ever seen boarding occur. I understand the need for efficiency, but the groups were called so quickly that there was a lot of chaos at the gate and people running through the airport. Then we all sat on the plane for a while, which seemed silly.
Left 40 mins late; we were fine on our connection but many on our flight were not.
Pros: "The crew member who is close to my seat did not even offer to help with my luggage which was very unprofessional."
Cons: "The crew members needs to be helpful, and customer service to their passengers!"
Cons: "Not making me sit on tarmac pretending you already don’t know the flight is canceled. Enough of the dog and pony shows."
Cons: "Both to and from austin were delayed several hours. Crew was rude to other passengers. Was not impressed by customer service."
Pros: "The gate agents and flight attendants were true heroes, they did they're absolute best in a terrible situation."
Cons: "American Airlines once again fails to provide the required number of flights and crews for a holiday weekend, and did a terrible job of letting passengers know what the situation with their flights are."
Pros: "It was ok"
Cons: "Stop charging for wifi. Jet blue has free wifi on domestic flight"
Cons: "The AC was off while we were waiting to takeoff so it never felt cool in the cabin for the hour(ish) long flight we had. I don’t know if it was the size of plane that made it so we couldn’t have that on while taxiing/waiting our turn to take off or what, but it was too hot and stuffy onboard in Texas on the tarmac. Our next flight from Dallas to Huntsville, AL had the AC on the entire time we were waiting our turn/taking off- the plane was newer and slightly bigger. Not sure what the deal was but it made the flight pretty miserable."
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Pros: "We arrived nearly on time & without issue."
Cons: "The plane was warm & no cool air was being dispersed in the cabin & because of that it was very dry. Better temperature regulation, climate control is needed to make fir a more comfortable flight."
Pros: "Very organized"
Cons: "No issues, I found value for the amount I paid for my flight"
Cons: "I missed my flight from Dallas to Houston because the flight from Frankfurt was late. However I appreciate the promptness with which Lufthansa customer rep attended to me and put me on another flight. Excellent."
Pros: "The crew was magnificent"
Cons: "Be nice to offer a glass of water to your clients!!"
Pros: "Never made it."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "The crew was very friendly, the seats were uncomfortable and the air cabin was very cold."
Cons: "The flight was delayed, cancelled then on again. Communication regarding the flight changes were very confusing and had guest running though the airport not knowing what to do. My suitcase was busted and destroyed.There were not enough blankets for everyone in the cold plane. Horrible experience."
Pros: "Our flight attendants were awesome!!"
Cons: "A/C was a bit cold, but would rather be cold than hot."
Pros: "The crew was very helpful and kind."
Cons: "The entertainment app did not allow me to watch any of the quality programming and my seat to Chicago was extremely cramped and did not recline."
Pros: "Plane was amazing! As always I will wish for more leg rim due to being tall. The food was wonderful and the entertainment was well varied and contained several new releases."
Cons: "Leg room!!!!"