Flights to Paradise Valley
Pros: Nothing - we literally waited for 4 hours for the flight (from a connector airline - no issues here). I got the status notification email "flight has been delayed or cancelled" 2 hours b4 the flight departure time to be told by Spirit to disregard. Positive: Status emails do work .... Set them up via Spirit's website
Cons: The way the flight cancellation next steps were handled as is not handled at all. We were told to go to the Ticket counter where we waited for another hour with no direction from Spirit employees - we were eventually directed to line up based on wanting a refund or another flight (still not knowing options or cost). Long story short we took a refund but ended up spending another $500+ out of pocket to get home more than 16 hours later
Pros: I was late to my flight, but SunCountry was also late arriving. It was perfect because I didn't miss my flight and it was only 15mins behind the original arrival time. Only thing I didn't like was how the flight attendant poked me aggressively to wake me up to put the tray that I was laying on away. It could've been a gentler touch.
Cons: See above