Cons: Pick up was awkward, there were no appropriate signs at the resort as to where it was. The woman at the bell desk gave poor directions, at best.
The car did not have a full tank when I picked it up, however, I dropped it off with the same amount and that seemed sufficient. The rental person attempted to tell me that if they fill it up on return, it's the same price as if a customer does. WRONG! Read the fine print, glad I did, it's $9.99 per gallon if they fill up FOR you. Soft credit check a necessity if you rent with a debit/credit card...good to know! Also, part of the body of the car (in two areas) began flapping in the wind as we drove! We pulled over to attempt to properly adhere them. Did we mention this to them? NO! The fine print states that whether or not YOU caused it, if anything happens to the car, it's YOUR fault! ....No, I'm so not kidding right now. I highly recommend the fine print reading!
Nov 23 2015
Pros: Clean car, good service by attendants
Nov 28 2015
the worst rental service
Cons: I have reserved a car for rental and thought this was a really good deal but they end up letting me pay double the price of the car rental from when I booked online
Dec 25 2015
Pros: The guys at the Dollar at Chaparral Suites Hotel made drop-off a breeze. They were super courteous and professional. I would definitely rent from Dollar again.
Dec 29 2015
Pros: good value
Mar 9 2016
Slow derive, dirty car
Pros: Mazda 5 hatch back was a smooth ride comfortable
Cons: Very slow representative upon arrive to pick up car. I was there for 45 minutes to an hour to get in the car. Car was not cleaned, oil sticker was 5k miles over. Gave us the wrong keys to the car which held us up even longer. Offered no discount for dirty car, representing was honest and said car just came from phoenix airport and was dirty, however when I asked what she could do for us she said we can have it cleaned but you will have to wait for us to take it to car wash.
Mar 28 2016
great check in
Pros: great speedy check in, speedy check out
Cons: went to pick up the car at 5pm per my appointment and got there at 5;15 and it was closed and had to come back the next day for the car.
Apr 1 2016
Wouldn't honor internet price
Pros: My big issue was I had a Kayak, confirmed price that the salesman stated didn't matter. That he needed to add additional fees, even though the price did include taxes an fees.
It also appears that he added additional cost as protection that he said would be returned at drop off ... That was not.
Martha, the salesperson there when returning, tried to apologize and make some concessions.
The original salesperson was Done. Terrible!
Cons: See above. Cost different that internet confirmed price.
Apr 9 2016
Dirty, smelly, unhelpful
Pros: Car was a newish nissan, worked fine.
Cons: Attendant refused to do walk around. Car was dirty inside and out when I picked it up. It smelled of tobacco smoke badly and attendant just sprayed it with cheap aerosol spray, the car was unacceptably smelly. The location was very difficult to find. I've been to the hotel and conference center several times for conferences but the sign is impossible to see until you're standing in front of it. I'd never have known it was there if I hadn't asked.