Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
9.3 "World class service."9.7 "97% found the
staff to be very friendly ." 9.4 "94% thought theservice was very professional ." 10.0 "100% wereimpressed by the valet service ." -
9.3 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "Close to winter sports facilities , according to 100%." 8.3 "Near to public transport , according to 83%." 9.6 "City centre within easy reach , said 96%." -
9.0 "Internet works perfectly."8.6 "86% said the
wifi quality was great ." 10.0 "100% thought it was agreat value ." -
6.8 "Rooms are ok."5.7 "Only 57% said
rooms were big enough ." 6.5 "Beds were acceptable for 65%." 6.7 "For only 67%, thebathroom was ok ." 6.3 "Only 63% thought thefurniture was functional ." -
6.4 "Breakfast is mediocre."5.4 "
Breakfast prices were ok , according to 54%." -
5.7 "Average comfort."5.7 "Only 57% said
rooms were big enough ." 6.5 "Beds were acceptable for 65%."
Overall Rating
-
9.3 "World class service."9.8 "98% found the
staff to be very friendly ." 9.4 "94% thought theservice was very professional ." -
9.0 "Internet works perfectly."
-
8.7 "Location is great."9.8 "98%
liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to shopping ." -
7.1 "Nice rooms."7.0 "70% said the
beds were comfortable ." 8.6 "86% saidrooms were clean ." 7.2 "72% werehappy with the bathroom ." 7.8 "78% appreciated themodern rooms ." 7.7 "77% thought theview was good ." -
6.4 "Average comfort."6.1 "Only 61% said
rooms were big enough ." -
6.3 "Breakfast is mediocre."
Overall Rating
-
9.5 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." -
9.2 "World class service."9.6 "96% found the
staff to be very friendly ." 8.0 "80% said thereception staff was great ." 9.3 "93% thought theservice was very professional ." -
6.3 "Rooms are ok."5.4 "Only 54% said
rooms were big enough ." 6.1 "Beds were acceptable for 61%." 6.5 "For only 65%, thebathroom was ok ." -
5.3 "Average comfort."5.4 "Only 54% said
rooms were big enough ." 6.1 "Beds were acceptable for 61%."
Overall Rating
-
9.5 "Terrific location."
-
9.3 "World class service."9.8 "98% found the
staff to be very friendly ." -
6.9 "Rooms are ok."6.4 "
Beds were acceptable for 64%." -
6.4 "Average value."
-
5.8 "Average comfort."6.4 "
Beds were acceptable for 64%."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
6.5review from
Close to everything. Friendly staff Small room, needed to be updated. Very noisy at night (from both the hallway and the street.
-
6.8review from
Right in the village and walking distance to everything. Exits everywhere so you don't have to walk around buildings. Expensive, especially for shoulder season. Facilities were mediocre and seemed to be installed just so they could tick the boxes. Room was great but since the hotel is a little older some stuff is in need of repairs.
-
10.0review from
We went on our 1 year anniversary, and the staff went out of their way to make us feel welcome. They gave us a complimentary bottle of Champagne, delivered by the manager on our first night there. Looks like each room had their own balcony, which was a fun experience to be able to walk out each morning and breath the fresh mountain air. When we asked for recommendations, they were happy to help and did not only suggest the restaurants they had a partnership with. Overall great experience.
-
8.0review from
Location noisey room
-
9.6review from
Very clean rooms . Very nice staff, cleaning ladies were very good and friendly
-
5.3review from
Proximity to the village walk -- the main cobblestone street where all the shops are located. Close to the center of town. Bathroom was not clean - even after cleaning staff were through the second day. Hair behind door, and stuff on floor tile. Pool and hottub offer no privacy - windows from restaurant are beside pool.
-
5.7review from
That we were left alone and put in a quiet place in the hotel. The parking situation as it costs money. I have never heard of paying for parking at a hotel.
-
7.3review from
The Cystal Lodge is one of the orginal Blackcomb Village hotels positioned in the heart of the orginal village. It is literally central to all the shops and resteraunts as well as a short walk to both mountain ski lifts. Excellent place to stay and will even accept pets for a nominal charge. no complaints
-
7.7review from
The room was nice and big and the bed was very comfy! Pool was freezing cold!!
-
6.7review from
The hotel is right in the village, so we were close to coffee shops and the ski hill. We came in the off-season so the village was pretty sleepy, but we were there to relax. The staff was very chatty and warm, and offered us some promotions with local restaurants and shops. Since we were in Whistler for our anniversary, we used one of the promotions to have an excellent meal at Ric's Grill, attached to the hotel. So delicious, and after a stroll around the town we fell into bed. The room was smaller than expected.
-
8.0review from
Excellent location in the middle of the village but not noisy at all. Friendly staff. Basic room but clean and comfortable.
-
8.0review from
It was quiet and relaxing, close to town centre, pleasant staff, and fun place to be. No
-
8.0review from
The location was great and hotel room was like having a house.
-
6.8review from
Very conveniently located to shops and restaurants.
-
7.2review from
The staff was awesome, James as a valet was super. Tha overall staff was friendly and seemed genuin, maintenance was good too, air cond. failed and he had it up and going in 15 min. wuold have liked a little more selection of free weights in the gym
-
10.0review from
We went on our 1 year anniversary, and the staff went out of their way to make us feel welcome. They gave us a complimentary bottle of Champagne, delivered by the manager on our first night there. Looks like each room had their own balcony, which was a fun experience to be able to walk out each morning and breath the fresh mountain air. When we asked for recommendations, they were happy to help and did not only suggest the restaurants they had a partnership with. Overall great experience.
-
8.0review from
Location noisey room
-
9.6review from
Very clean rooms . Very nice staff, cleaning ladies were very good and friendly
-
8.0review from
Excellent location in the middle of the village but not noisy at all. Friendly staff. Basic room but clean and comfortable.
-
8.0review from
It was quiet and relaxing, close to town centre, pleasant staff, and fun place to be. No
-
8.0review from
The location was great and hotel room was like having a house.
-
6.8review from
Right in the village and walking distance to everything. Exits everywhere so you don't have to walk around buildings. Expensive, especially for shoulder season. Facilities were mediocre and seemed to be installed just so they could tick the boxes. Room was great but since the hotel is a little older some stuff is in need of repairs.
-
7.3review from
The Cystal Lodge is one of the orginal Blackcomb Village hotels positioned in the heart of the orginal village. It is literally central to all the shops and resteraunts as well as a short walk to both mountain ski lifts. Excellent place to stay and will even accept pets for a nominal charge. no complaints
-
7.7review from
The room was nice and big and the bed was very comfy! Pool was freezing cold!!
-
6.7review from
The hotel is right in the village, so we were close to coffee shops and the ski hill. We came in the off-season so the village was pretty sleepy, but we were there to relax. The staff was very chatty and warm, and offered us some promotions with local restaurants and shops. Since we were in Whistler for our anniversary, we used one of the promotions to have an excellent meal at Ric's Grill, attached to the hotel. So delicious, and after a stroll around the town we fell into bed. The room was smaller than expected.
-
6.8review from
Very conveniently located to shops and restaurants.
-
7.2review from
The staff was awesome, James as a valet was super. Tha overall staff was friendly and seemed genuin, maintenance was good too, air cond. failed and he had it up and going in 15 min. wuold have liked a little more selection of free weights in the gym
-
6.5review from
Close to everything. Friendly staff Small room, needed to be updated. Very noisy at night (from both the hallway and the street.
-
5.3review from
Proximity to the village walk -- the main cobblestone street where all the shops are located. Close to the center of town. Bathroom was not clean - even after cleaning staff were through the second day. Hair behind door, and stuff on floor tile. Pool and hottub offer no privacy - windows from restaurant are beside pool.
-
5.7review from
That we were left alone and put in a quiet place in the hotel. The parking situation as it costs money. I have never heard of paying for parking at a hotel.
