Wiesbaden Hotels

I really don't know who gave them 4 stars! It is a 2 or maybe 3 star

The location and the general cleanliness and comfort of the room

The parking was 18 euros a day which I think is a lot to ask for guests staying at the hotel.

Very helpful staff at front desk. Allowed us to check in early AM due to early arriving flight.

Need more & better info re use of spa facilities. No safety info re use of eg sauna for first time users

Very friendly and polite staff.

I found food leftovers in the minibar and clearly visble dirt (a sort of white flakes with a diameter of approx. 4 mm) in the bathroom under the sink.Very discomforting to put it politely.

The hotel was very conveniently located for our travel purpose. The room was clean & comfortable. The check-in personnel were very friendly & the breakfast buffet was great.

The location to the Frankfurt airport was excellent - only 15 minutes away and all autobahn. Also the hotel was right off the autobahn, but still quiet.

Parking was behind the hotel with no door to the back so you had to walk all the way around the hotel to the front door - this wouldn't be too bad except it was pouring rain!

Spend next to nothing, get everything you need in a room. No complaints.

The restaurant was excellent.

The parking lots are far to small and very unpractical

Very professional staff, beautiful hotel, clean, wonderful pool/spa area.

When we arrived, they only had one booking (instead of two booked rooms). They booked us directly themselves for the 2nd room. I hope that we are not charged twice for that room.

I liked the staff ,but no free breackfast inspite of high amount of mony . The river side was boring . Nothing to do .!!

The hotel was nicely located the staff were very nice and friendly and very helpful the services was excellent

Nothing

1. Thermal swimming pool in the hotel 2. excellent SPA 3. good location 4. good restaurants 5. comfortable rooms

Absolutely nothing appealed to me.

The staff (especially reservations and management) were arrogant and inflexible.

Large business hotel near main railway station and 10 minute walk to main shopping area. Free internet at reception, if you can cope with the screen a long way from the keyboard and at a 90 degree angle.

It would have been appreciated if anyone at reception had actually smiled at me at any point. The check-in and check-out was fast and efficient but near robotic. No eye contact, no welcome when I arrived, no "did you have a nice stay" when I left. The food in their expensive restaurant was strangely disappointing and all the staff had vanished when I came to leave. They do not replace used glasses in the room.

Far Away from Frankfurt, no Internet, too expansive(Prise exklusive breackfast)

Buffet (incl. F/L/D) provided food is worse. But the another restaurant is good which located in E/floor.

Breakfast was not included in the price.

Clean and comfortable hotel, nice lobby / bar area.

Close to town.

Efficient staff, comfortable room

It was very close to the train station. You could walk to the main part of Mainz in a few minutes.

The convenience of the hotel to the old part of town , the rail station and to the airport.Enjoyed seeing old town and visiting areas close by.

Breakfast was excellent. The rooms were clean and staff was very friendly. It is just next to the city center.

We were put in a smoking room that smelled quite badly, when we had requested a Non Smoking. When I asked about a change, we were moved without complaint to a spacious apartment which we appreciated. The breakfast room, display and service were exceptional! Good access to the raillway station and not far at all from the old town. Internet/call centres nearby and an excellent laundromat - we were travelling for 7 weeks so this was most helpful.

Roomy room

No wifi in room unless you paid

The staff assisted my with all my desires, and even helped arrange for a replacement rental car!

Absolutely the best hotel in the region.

near the shopping area.

Bathroom setup and room size

location could not be better

Outstanding hotel - very pleasant room within easy walking distance to main square and sights. Very good restaurant with exceptional range of food for breakfast. The quality of the food and cooking was superior to all other hotels we stayed in across Germany and France, including more expensive hotels! Very quiet room and friendly staff. A baby cot was provided for free, complete with rubber ducky which was a nice touch. Would definitely stay again.

Close to historic center and train station. Good alternative to staying in Frankfurt.

Room very good and the breakfast is great. Good price if you book in advance.

Staff friendly and helpful, Room big and clean enough, comfortable and clean bathroom with bathtub. No Smoking in the Hotel only outside, calm and relaxed.

Breakfast 18 Euros per Person!!!!

that wifi internet was an expensive add on.

Thoroughly enjoyed all aspects of the hotel. Excellent staff, good car parking and excellent restaurant. I would certainly stay again next time we visit the area.

No

Central Position. For the rest basic services. Room and bathroom small but serviceable. Friendly staff. Cleaning OK. Price reasonable.

Great location, friendly staff. Good variety for breakfast.

Clean, nice staff, rich breakfasts, comfortable dining room

A few more stairs from garage to the lobby (i.e. no lift)

The staff were very friendly, after a tough day it was a pleasant arrival!

The price I chose was good, this would be the only thing I like best during my stay at the hotel.

the location was a little bit far away from airport and train station.

The staff was very helpful. The cab driver has guided me properly to search for the check-in counters in the international Airport.

The loneliness in the hotel when I checked-in made me a bit scarry. They have to improve breakfast. Moreover the location of the Hotel is in the Industrial Area, hence difficult to move around.

Departing.

Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.

Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.

The reception area is well kept. Breakfast is included. Nice Breakfast choices.

Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.

Clean, comfortable, excellent breakfast. Would definitely choose Mercure again.

It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.

The staff here is outstanding! They provided an early breakfast on a Saturday as well as called taxis to the airport at a reduced rate. Nice, peaceful neighborhood, perfect for taking a stroll thru the suburbs of Frankfurt.

It would have been nice to have wifi in the hotel, but wired internet in the rooms are fine.

Easy taxi ride from the airport, comfortable accommodation, close to local restaurants and city train, courteous staff, excellent breakfast.

everything was fine

wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.

Helpfulness of staff

The very quiet location: we could have a proper night's rest. We also liked the shower: excellent layout, spacious, better than any hotel I ever stayed in.

We would have liked to have a table in the room.

Easy access, good location, friendly, clean

Beds not very comfortable, very simple breakfast

Waking up late because the location inside a courtyard was so peaceful although a stone's throw from the Rhine and busy road and railway. The walk along the Rhine into town made it a bonus being just outside the centre. Good personal service. We were asked what time we wanted breakfast!

Customer service, character hotel and good, inclusive breakfast. Close to bus

Bit of aeroplane noise

Very Good

If you need an overnight in Frankfurt! This is the place!

The staff was great!!! It was very comfortable and affordable.

The breakfast was ok

Very clean place and great stuff! They even allowed me to check in earlier for no extra fee.

The location is great if you are in and out of the airport. Otherwise you will have to walk for a good 20 minutes to the nearest train station. The rooms are not the biggest, but for the money I paid it is more than enough.