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welness club the staff in reception was not helpful at all
The room is new and clean. And it is not far from the station. The coffee machine is very dirty. I am not dare to use it.
Proximity to rail station and old town
location cheap foam pillows not down like elsewhere in Europe
Large business hotel near main railway station and 10 minute walk to main shopping area. Free internet at reception, if you can cope with the screen a long way from the keyboard and at a 90 degree angle. It would have been appreciated if anyone at reception had actually smiled at me at any point. The check-in and check-out was fast and efficient but near robotic. No eye contact, no welcome when I arrived, no "did you have a nice stay" when I left. The food in their expensive restaurant was strangely disappointing and all the staff had vanished when I came to leave. They do not replace used glasses in the room.
The comfort of our room (junior suite) and the location to explore the delights of Wiesbaden. I was a little disappointed that the breakfast buffet was not staffed particularly around the cooking area. I would have liked an omelette.
Very wide range of choices for breakfast. During night, there are only a few staffs available. Due to this fact the service required was delayed so much.
comfortable bed and pillows no free wifi in room
Absolutely nothing appealed to me. The staff (especially reservations and management) were arrogant and inflexible.
Other than the price, this was one of the finest hotels we have had the pleasure of staying in. The restaurant, Ente, is also outstanding.
Excelent staff. Valet parking was $20 Euro for 1 day which is a little pricy in my mind.
The hotel was nicely located the staff were very nice and friendly and very helpful the services was excellent Nothing
elegent and luxury hotel with a reasonable price the access to the spa very complicated
Everything was great. Iwish I was able to stay longer Had a change of plans and had to leave early in the morning. COuld not properly enjoy the facilities.
1. Thermal swimming pool in the hotel 2. excellent SPA 3. good location 4. good restaurants 5. comfortable rooms
not the monwy worth it:
THERE BREAKFAST HOTEL IS OVERPRICED FOR THE SMALL ROOM WE HAD
good location, very expensive breakfast
The hotel was in an excellent location, the room was large and the internet worked well. Food was only average and the room was not particularly cleaned well each day.
Very friendly stuff. Rooms were quite big and compfortable. WIFI was available but did not work neither in my room or my colleague's room. Spent 4 days there and did not manage to connect to internet within this time. Would have expected that stuff takes it more seriously and tries to fix the problem.
Very friendly and polite staff. I found food leftovers in the minibar and clearly visble dirt (a sort of white flakes with a diameter of approx. 4 mm) in the bathroom under the sink.Very discomforting to put it politely.
breakfast swimming pool out of order
Very helpful staff at front desk. Allowed us to check in early AM due to early arriving flight. Need more & better info re use of spa facilities. No safety info re use of eg sauna for first time users
Everything about the hotel was great. The service that we received from the staff at reception were exceptional. They were all well informed and helpful.
It was just nice
The staff are wounderful. They are very helpful and alwas available to help. It will be a great loss if you do not stay in Radison blu Hotel Schwarzer Bock. I hope to come back again Everything is prtfect and well studied. Is is unfair to say anegative word.
Noisy room, noisy air conditioning, noisy and vibration from people walking in the corridor, carpet with holes in, noise from equipment outside room, old-fashioned, small dark rooms, poor breakfast, slow service
Locaition. Building.breakfast.facilities at the room Cleaning of the room
Excellent, helpful attitude of front desk staff. Excellent breakfast. Convenient parking. Good accessibility to the city and shops. The floor in the bedroom (room 402) was uncomfortably uneven. The charge for internet access was unreasnably high.
room was old, but clean and confortable enough.
When we arrived on a Sunday evening, the front desk didn't have our reservation. (It turns out that Kayak didn't process the booking to the Crown Plaza until after business hours on Friday). As soon as we showed our Kayak booking confirmation, the Evening Supervisor was very apologetic and found us a room as quickly as he could. His colleague ordered us a portable crib for our 6 month old son, and we were on our way to our room. Soon after we arrived in the room, a housekeeping staff member arrived with our crib and he also provided us with a bottle of still water for the baby. That was a nice touch. The breakfast that was included with our rate was spectacular. The restaurant staff was very classy and courteous and the food selection and quality was great. This hotel will be our preferred location when we travel again to the Rhein-Main area.
I really don't know who gave them 4 stars! It is a 2 or maybe 3 star
The service was very efficient without being effusive. Minimal toiletries.
Only two days but visit was good and will return my next trip to the area. Nothing that was not liked.
hotel staff was very nice :) more equipments for gym would be appreciated
Near the Center,helpfull desk staff not changing the sheets, room service not 24 hours, and internet expensive
Front Desk Staff Courtesy Very noisy guests kept me awake all night !!!
the hotel staff was not good in qiding to other location in the city .I experience this three times they never gave me the right diriction.
The location and the general cleanliness and comfort of the room The parking was 18 euros a day which I think is a lot to ask for guests staying at the hotel.
The room was a nice size for Europe. The staff was great. The breakfast is crazy expensive.
Location, comfortable beds, nice showers
I enjoyed the comfortable bed, the tea and the room not being too small. The breakfast was very good although the breakfast hall was rather small. The walls were very thin and noise from the neighbouring room disturbed my sleep. Better sound proofness please!
concert of Placido Domingo, excellent restaurants in city centre
Staff is very nice and helpful. Location is very good
The room was pretty small, but it was expected
This is the best local owned hotel I have ever stayed in. The staff is exceptionally helpful and they helped me feel like a local. It is a great location for shopping in the pedestrian area, and visiting the church, park, and spas. Internet was free and they had free calling to many countries.
the best reception's staff i've ever met -
We enjoyed the quaint and modern concept of the hotel. It was a really homely experience for us. The breakfast was good and they had very good and able personnel. Location wise, it is well priced to be right where the old city is. Most of the sights of Wiesbaden is easily accessed by foot and buses from the hotel.
Easy access to town center. Too hot. Too noisy. No parking available, even if it says so on the website.
The staffs are all cheerful and helpful
Location. Staff was very friendly. Really, honestly, in 2010, I think hotels should not be charging what they do for internet. It should just be free. Period. It's a ridiculous scam that hotels charge what they do for internet.
position near park and Wiesbaden's centre rooms need a refurb , no WiFi in room
The hotel was in a very convenient location for the exhibition centre and all evening excursions and entertainments. No Internet in rooms. Breakfast not included.
All staff are very friendly and helpful.
No problems noticed Internet for additional fee, not available in rooms
Location was perfect, near centre but quite.
Spend next to nothing, get everything you need in a room. No complaints.
The room is big and the beds are comfrotable The breakfast was not that great, also the room had No hot water after midnight which was very inconvienient, the room was too warm
food was good di d not sleep well Traffic was to much.Also it was not warm enough with a thin duvet,there shold be another one in the cuboard
Noisy bed, no english tv channels
the hotel did not except the American VAT form.
The restaurant was excellent. The parking lots are far to small and very unpractical
close to the station and to the restaurant area, friendly and helpful staff. The restaurant next to the hotel(belong to the hotel) Rossini was one of the best Italian restaurant I have ever been.Don't miss their fish soup the room we were given was a smoker's room. they chaged for us the next day though. There are any steps to the room difficult when you have lauggage with you.
Clean and efficient staff. Good restaurant.
Wiesbaden is lovely town. Location and surrounding atmosphere of hotel is also good.
Our room and bathroom were on the larger side for a European hotel. Breakfast buffet had both hot and cold items-very nice. All staff was extremely friendly and helpful. This hotel is in a beautiful building, very well located to shopping and scenic locations.
I had asked for de luxe double room, and l got a suite, which l was very impressed with, especially as l was meeting some new people. It was an excellent start. Good breakfast The suite was great, but the bathroom was badly designed, especially the shower, and the water temperature was never very hot.
Adequate room, though small for two people. Would have liked a little more space and a second chair.
no mini bar
near the shopping area. Bathroom setup and room size
The central nature of the hotel. Relaxed atmosphere and excellent breakfast. The bathroom window being directly above the toilet when open which it had to be as there is no fan. It was dangerous and painful! Air con would also be good as the room got stuffy and opening windows was noisy.
I liked the location. Bathroom doors are slightly annoying because they rattle.
The location was great.
Good Value In single rooms, the comforter is not big enough to cover anyone over six years old.
location could not be better
The staff was very helpfull when I found out that we had a smooking room which we absolutely did not want to have. The location is perfect and so is the breakfast.
Close to center of town Rooms were small, beds not comfortable
helpful and friendly staff, comfy bed, excellent breakfast, free wifi nothing... a very good hotel for the price
Location, cleanliness, staff and continental breakfast
there was no airco so we had to sleep with open windows ,but because its in the centre of the town it was veryyy noisy
The location and the staff -- especially the women who prepared breakfast.
Everything was perfect.
The staff was fantastic, the breakfast was very nice. The whole place was being renovated, so most everything was new and lovely! None
hotel staff very nice the confort of the room
well i think i said it all-- its an all round hotel ---100% very good --when i go back i wont look at any other hotel stay there yes i would
The location of the hotel. I couldn't find any electrical outlets in the bathroom.
Free wireless internet. Great breakfast.
it was basic clean and central staff were friendly and helpful
freindly staff hotel was clasified as 3 star hotel, my view compared to others is 2 star hotel
The perfect hotel for a city trip. Clean to sleep and just a 5 minute walk from the shopping area.
Centrally located within heart of city No phone in the room. No coffee bar
Always friendly staff . Fresh cold water machine available at reception free of charge is a nice touch . No air conditioning in room . This would be a great benefit in very hot weather .
Hotel owner and his son were both great .Helpful and friendly. Nothing was too much too ask . Hotel was just 2 mins walk to trade fair .Small but perfect location for Train , trade show and getting round town.
Very friendly staff, good location, nice to have internet Very tiny single room, almost no room to move in. No A/C or fan in the room - Wiesbaden was very hot and room like a sauna and could not get cooled down during the day.