Pros (+) The staff is always courteous and seemingly well trained
Cons (-) Rooms are supposedly 100% smoke-free, but when first entering, the nose gets hit by the stench of cigarettes impregnated in everything.
2 stars
Red Roof Plus+ Chicago - Willowbrook
7535 Kingery Highway, Willowbrook, IL 60527, United States
Willowbrook, IL
See location+1 630 526 3991Photos of Red Roof Plus+ Chicago - Willowbrook
Overview
Suburban hotel in Willowbrook with free parking Coffee/tea in a common area, a 24-hour front desk, and a front-desk safe are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Red Roof Inn PLUS+ Chicago - Willowbrook offers 109 accommodations, which are accessible via exterior corridors and feature blackout drapes/curtains. LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.
Latest deals for Red Roof Plus+ Chicago - Willowbrook
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Red Roof Plus+ Chicago - Willowbrook
- Free Wi-Fi
- Tea/coffee maker
- Free parking
- Wi-Fi available in all areas
- Flat-screen TV
- Cable or satellite TV
- Free toiletries
- Pets allowed on request. Charges may apply.
- Hairdryer
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Linens
- Towels
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Accessible by elevator
- Adapted bath
- No smoking
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by elevator
- Designated smoking area
Bathroom
- Raised toilet
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Dining
- Microwave
- Tea/coffee maker
- Refrigerator
- Vending machine (drinks)
- Vending machine (snacks)
Services and conveniences
- Wake-up service
- Safety deposit box
- Key card access
- Bottle of water
- 24hr front desk
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
General
- Family rooms
- Hardwood or parquet floors
- Telephone
Bedroom
- Socket near the bed
- Clothes rack
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Laundry
- Iron and ironing board
Family friendly
- Cribs available
Reviews of Red Roof Plus+ Chicago - Willowbrook
5.6
Fair
609 verified ratings
Wonderful
157
Very good
43
Good
79
Okay
45
Fair
57
Mediocre
38
Poor
190
Summary of reviews
Guests say
Guests appreciated the location of the hotel, noting its accessibility and convenience. However, many expressed dissatisfaction with cleanliness and service, highlighting issues such as dirty rooms, poor staff interactions, and noise disturbances. Overall, while the price was considered fair, the experience was marred by these negative aspects.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
5.9 out of 10
295 reviews
5.4 out of 10
148 reviews
5.6 out of 10
15 reviews
6.5 out of 10
2 reviews
All reviews
Pros (+) Absolutely nothing. Refund and formal complaint filed.
Cons (-) Normally I don't leave reviews but on this one I had to. Made reservation for parents and nephew in town and first the rooms look nothing like the pictures so don't get fooled. Not 5 min after I dropped off my parents I got a call to rush back to the hotel. My mother not only was put in a room that had holes in the mattress and was blood stained, but was also bed bugs. I took photos of the war tor...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's cleanliness?
While some guests have mentioned concerns about cleanliness, the hotel has enhanced cleaning protocols and daily housekeeping to ensure a clean environment for your stay.
Are the beds comfortable at the hotel?
Guests have had mixed experiences with the beds, with some finding them comfortable and others expressing concerns about the quality. The hotel offers family rooms and cribs for added comfort.
Is parking available at the hotel?
Yes, the hotel offers free parking for guests, providing convenient access for those traveling by car.
What is the best time to visit the hotel?
Consider visiting during the high season in August for a potentially better experience, as some guests have reported concerns about cleanliness and room readiness during their stay in other months.
What are the hotel's unique offerings?
The hotel provides a central location, great staff, and accessibility features such as wheelchair accessibility and pet-friendly accommodations, making it suitable for a variety of guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Selection Carefully
Several guests reported issues with cleanliness, odors, and maintenance in the rooms. It may be beneficial to request a room inspection or consider upgrading to a higher room category to ensure a more pleasant stay.
Be Mindful of Noise Levels
Some guests mentioned noise disturbances, including loud neighbors and late-night partying. Light sleepers may want to bring earplugs or consider requesting a quieter room location.
Check for Odors
Numerous guests complained about unpleasant smells in the rooms, including cigarette smoke and musty odors. Guests sensitive to odors may want to confirm the room's condition upon check-in or request a room change if necessary.
Verify Amenities and Cleanliness
Several guests reported issues with cleanliness, maintenance, and the presence of bugs in the rooms. It's advisable to thoroughly inspect the room, including checking for clean linens, functional amenities, and the absence of pests upon arrival.
Be Cautious of Surrounding Area
Some guests expressed concerns about the safety and activities of other guests in the hotel's vicinity. It may be prudent to remain vigilant and consider the overall atmosphere of the surrounding area.
Address Concerns Promptly
In case of any issues with the room or amenities, promptly notifying the staff and requesting necessary changes or solutions may help improve the overall experience.
Confirm Age Restrictions
Some guests encountered unexpected age restrictions upon arrival. It's advisable to verify any age-related policies or requirements before making a reservation, especially for younger guests.
Plan for Additional Amenities
Due to reported issues with amenities such as air conditioning, TV remotes, and housekeeping, guests may want to prepare by bringing personal items like fans, entertainment devices, and extra toiletries if needed.
Consider Alternative Accommodations
Given the range of negative feedback regarding cleanliness, odors, and overall experience, guests may want to explore alternative lodging options in the area for a more comfortable stay.
Document and Report Issues
In the event of encountering cleanliness, maintenance, or service issues, documenting the problems with photos or videos and promptly reporting them to the management can help address concerns and potentially improve the experience for future guests.
Location
7535 Kingery Highway, Willowbrook, IL 60527
What's nearby
- Creekside Park1.8 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Red Roof Plus+ Chicago - Willowbrook
Low season | January |
|---|---|
High season | August |
Average price (weeknight) | $70 |
Average price (weekend night) | $90 |
When to book a room at Red Roof Plus+ Chicago - Willowbrook
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Red Roof Plus+ Chicago - Willowbrook
FAQs when booking at Red Roof Plus+ Chicago - Willowbrook
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in WillowbrookGood to know
Value for money | 6.3 |
|---|---|
Distance to city center | 1.4 mi |
Nearest Airport | Chicago Midway |
Distance to airport | 10.5 mi |