The hotel itself was situated in a lovely area One of the staff members wasn't very useful or helpful. The dinner that was included was slightly misleading as it was finished by 5pm and therefore I could not take advantage of it
Comfortable hotel with good facilities, nice pool and spa. Comfortable air conditioned rooms. Food good quality and helpful staff.
The staff, the pool and breakfast The room was grim, badly furnished, and depressing
1 night stay does not give much time to have any oppinion, but I liked the breakfast
Beautiful location, really nice hotel for money.
The welcome was excellent as was the room and breakfast. A great location and excellent value for money.
Improve english comunication in the Reception.
value for money jacuzzi and sauna took a long time to warm up when people were not using it before us, thin walls between rooms
very nice and clean hotel with very spaceous and nicely decorated rooms and excellent/quiet location off the main street but still within walking distance of the city center hotel staff spoke no English and only limited German! no satelite tv
The hotel was very well fitted out with quality fittings and finishes. The whole hotel has been made over in a very attractive, modern but practical way. There was a lovely view from our room of the mountains. It was a little walk from the centre of town, so maybe older people for instance, might find it a bit far. But it is only a 10 minute stroll to the centre. I thought the hotel had a communal spa bath- it has a steam room but it looked like it was only used in the winter, but we didn't ask to use it.
the staff were very nice. we were charged 50 zlote (12 euros) for toast for 2 people and when i questioned the bill to see was there some kind of mistake, i was told there wasn't. i would not recommend eating in this hotel unless you want to be ripped off.
wonderful location , caring staff , cozy smoking in cafe areas
New, good standard, comfortable. Good breakfast. Nice playground for the children.
Definitely the best 3 star hotel i've ever slept it. Food delicious - invoice value was not..
Very nice hotel, close to the center of Bielsko-Biala, room very clean and breakfast wonderful. Prices of the minibar very good.
Luxury and quiet. Great place to relax and recreation activity during your business trip. Nicely located near the Szyndzielnia mountain.
excelent quiet location very attentive staff
Service great, room very nice, food in restaurant very good. Location fine so long as you have your own transport
Everything, the staff were friendly and all spoke English.the hotel was warm and welcoming. The restaurant food was good and reasonable priced.the beds and pillows were comfy. No English TV channels exept International news buts thats usually the case in Europe.
Breakfast was poor.
The staff is very nice and helpful. The surroundings are very beautifull. The room floor was very dirty, a lot of spots on the carpet. There was a problem with a door lock, the maintainance worker tried to fix it but the attempt was unsuccessfull: later we've got stuck in the toilet room again... The breakfast and dinner are very poor: don't recommend to order it.
I found this hotel on booking.com but all the reviews were in Polish (I think). This was a very special trip involving finding family that had not been met before. All the hotel reviews that I found in this location had foreign language reviews so it was a lucky dip. What a good choice. The hotel was excellent choice and is highly recommended should you wish to visit this area in Poland. All the the services provided by the warm and friendly staff were excellent. The food was first class. As we do not speak Polish it was important that either the staff or the menu should have an English translation. We were impressed because both was true.
excellent breakfast, room clean football match cripted
Gabriela and Joanna were so helpful and friendly, they were able to communicate our wishes to Taxi drivers and gave us very good advice on places of interest to visit while we were in Poland, they made our stay very welcoming and we were very Happy there. the staff were very helpfull and friendly and spoke good English. Would return again.
Good service and cleanness, value for money
There was no gym. I am training for a 1/2 marathon race and there was no where to work out. I had to run outside and there was really no where that was conducive to running outside either.
Cousy place with rather fantastic chief & kitchen
the staff were extremely helpful, the breakfast was lovely no
There is no access to outdoor cafe . Smoking is allowed in the hotel lobby.
Excellent value for money even at 3.3Pl to the pound. The breakfast buffet was outstanding. The price of the room should be quoted in the local currency otherwise hoteliers can wait until you arrive and set their own price.
The room was very comfortable. The restaurant was a lovely place to eat breakfast and the breakfast itself was excellent.
The room was very comfortable and furnished with style (even though a little small), the breakfast excellent. Very good quality-offer ratio for the offer I got.
Excellent facilities and very friendly staff. The location close to the railway station makes the hotel a good base to explore the Beskid Mountains
Excellent room, good price, Free WiFi, friendly staff, central location. No gym (I used good gym in shopping centre for 15Pln - don't forget a towel). Limited choice at breakfast
Really nice. Not a single slice of cake available at breakfast.
Hotel Receptionist, particulary on arrival, was very helpful. Let us change rooms as we preferred to be on the quiet side of the hotel. Location was good, both for visiting the area generally, public transport and also convenient for town and restaurants. Free Car Parking. Breakfast was a very limited choice, same minimal warm food every day. Had to ask staff to refill serving bowls almost every day. The lack of Air Conditioning meant the room was too hot as outside day temperature was over 30 degrees which made the room uncomfortable at night. Air Con is supposed to be ready for September! Wedding Reception on last night which was very noisy untl 04.30 am. No advance warning was given.
Central location, good standard of decor Traffic noise at the front of the building. Lack of air-conditioning would be a problem in hot weather.
Good value for money
The staff were fantastic, always polite and very helpful. All the staff seem to speak English and acted very professionally. The rooms were nice, but a double bed is made of two single beds, also the bed linen was made for single beds.
Very nice room, heigh ceiling, friendly staff. The breakfast was good but extremely limited choice. I felt Like I was eating the leftovers.
the kindness of the staff, the situation of the place and the pace itself
The hotel had loads of character being a traditional hunting lodge, in a quite, peaceful location, where you can relax in style. The food in the resteraunt is very good.
It was snowing and the location in the woods with the lovely hotel building was enchanting and I would say, the best time to see it. The rooms were clean but basic. I understand that this is a form of listed building so there is only so much that can be done, however the bedrooms felt a little sad. The public rooms and restaurant on the other hand were great.
All staffs are very good and kind.
Pool was lovely. Comfort rooms spacious. Pool only open from 3pm. (Not sure if it says on your website, and it was not relevant to us, but pool only for over 12 years old). Staff did not try to sort our requests in a satisfactory manner.
A delightful hotel with an amazing spa and a first-class menu, including Chateau wines at great prices. Delightfully located in the a green, well-to-do neighbourhood just outside the non-descript city. The only thing that detracts a bit from the comfort is the knowledge that it's less than 20 kms. from Auschwitz,,, But that's not the fault of the hotel... As elsewhere in Poland, people have difficulty making themselves understood in languages other than Polish (and Russian). But the yonger generation is correcting this in a hurry.
design, light colors, fresh hotel
New and good hotel for a short stay. Pleasant atmosphere and very helpful poeple.
facility, comfort, clear
Excellent, tidy hotel with friendly staff, good food in the restaurant and excellent breakfast. Also good location when visiting the Auschwitz museum. None.
Very good food!
Perfect hotel staff, especially restaurant waiter.. very, very cool hotel, clean and very comfort.. 5 star!!!
Very good breakfast compared to usual polish hotels
Very comfortable stay in true 70's chic
Very interesting, original style, good comfort. Tasty and sumptous breakfast. Responsive and friendly hotel staff. n/a
A new hotel in a smaller Polish town 20 km west of Auschwitz. The rooms were very comfortable and clean. The breakfast was excellent. the staff were all attentive, and did speak english. No complaints, but one should be aware that this far outside the tourist areas you find few english speakers. The only drawback for us was when we got lost, getting directions we could understand was an adventure!
The restaurant The SPA and wellness
Nice swimming pool and sauna! Unfriendly staff, poor hotel room (very small, in front of the kitchen windows)
Spa and Sauna Facilities The coffee in the breakfast bar....ranks with the worst in europe!!!!
Everything was really great. Hotel is easy to reach with navigation. Room was clean and quite. Spa was very nice and food in the restaurant nextdoor was very good. I will surely come back next time I'm in this area. Considering the price of the hotel compared to other Polish hotels, I think that the Spa should be free of charge.
Affordable price. Some amenties in place
Staff was very friendly & helpfull
Staff were very helpfull. Very quiet & relaxed atmosphere.
everything was ok, position, clean room, enough breakfast, free parking place... it's good to have also free sauna?!?