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Any issues was resolved straight away I had to request dressing gowns and table goods which was in the package
Location, comfort, amenities Toilet did not work efficiently - but quickly rectified.
The surrounding were nice, the facilities were good too. I was very upset by the fact that when I turned up to the hotel I was highly embarrassed when they told me they never had a reservation for me even when I gave them a reference number and they contacted you, I had to pay for another room. This was infront of a friend of mine and was highly embarrasing for me. The pillor on the bed had some sort of stain on it as though it had been used previously
flexibility and helpfulness of staff
Nice Hotel friendly staff
grounds were beautiful staff hardly spoke english, air cond not cool enough.
The surroundings were beautiful and very peaceful. An observation - the shower over the bath was functional but a bit dated and not in keeping with the other marvellous room facilities. I also felt that there could have been more information about amenities - laundry service (if any), surrounding churches, doctors, pharmacies.
We specifically asked for a non smoking room but there was evidence of smoking smells in the rooms, probably in the furnishings and this was very unpleasant.
Good clean premises. Efficient and courteous service. Recommended.
I only stayed overnight on business, so used only a few of the hotel facilities. The leisure facility looked good
Everything was absolutely ok,very satisfied.
Staff were very nice Not sure if it's common but breakfast was expensive and for the price of a room breakfast should be included. Should also invest in better non feathered pillows. Pool table also had a big tear in it and was unusable.
Excellent, friendly, and courteous staff.
the cleanliness, the spa, the atmosphere was very quiet. the location was perfect. the rooms were big
The shower, big and hot. Lovely,. Nothing I didn't like really
The hotel room was amazing. No complaints at all.
The whole experience was very enjoyable
Just the ticket for a city break. Some really nice touches that set this hotel apart from others. Will use again.
Staff were very helpful and attentive Pool area is looking "tired" and could do with a make over.
Clean modern rooms with large comfortable beds. Large flat screen tv and good size power shower. Staff very friendly and bar a popular meeting place. Breakfast quite expensive, only downside
All the staff were very pleasant and nothing was too much trouble.
The swimming pool, the steam room and sauna was great. Very friendly and helpful staff.
More electrical outlets for charging stuff would be nice
Well located for shops pubs eateries and clubs. Hotel is very modern and the breakfast is the best I have every experienced in this type of hotel. You are only 30mins by train from London the station is 5 mins walk.
convenience and cleanliness sofa bed wasn't made up and only had one pillow
The location of the hotel was ideal for our shopping trip. We only walked a few minutes from the train station and could walk straight out of the hotel to the shops. The room was excellent, it was spacious and immaculately clean.
Location and price!
relaxed , friendly staff , always helpful and polite. late checkouts a big bonus. none.
The friendliness and service give my all the staff - The all over cleanliness was exceptional. Only point of irritation was the the loud spring noises from the bed (only a minor point). I would like to suggest that a lower cost breakfast option was avialble in the Dinning Roon for visitors that only require a basic 'continental' breakfast. Eg cerials / toast / fruit.
Good location, facilities, rooms and staff
Great shower No complaints
Hairdryer needed in the room
quiet, clean and comfortable car parking very expensive at £13 for an overnight stay in a rather rundown area at the rear of the hotel - this extra payment doesnt make the room seem such good value.
Clean, modern furnishings, great shiwer Soundproffing not great
Clean and tidy. Reasonable room with modern bathroom suite. Comfortable beds. Poor attitude of staff. Only want to do minimal for you. Poor decor in room. Noisy location
Very clean and very keenly priced for a city centre hotel. Good location near to shops, restaurants and bars. Car parking expensive (ncp car park one street away).
Close to the train station for ease of arrival/departure the carpet in the room was a little bit tired and only one tea bag was provided but several sachets of coffee and i prefer tea and would have been nice to include a small biscuit or two
A very warm, tidy ,clean hotel in a great location. Very polite and helpful staff,all basic facilities for a christmas shopping trip. I have enjoyed my stay very much. everything was excellent!
My stay was as I was expecting Arrived at the hotel to find that my room had been cancelled. They were able to sort the room out but it did take a long time
What a fantastic hotel. Service was brilliant. Check in available at 10.30am. Taxi booked prior to arrival and easy check - out. The breakfast was tasty and plentiful. The nightclub was very lively and busy. Room was spacious and comfortable. L'occitane toiletries too! Overall a pleasant stay.
location location location for my HQ office
Good pool area Expensive drinks in the bar
The staff were very attentive. Nothing was too much trouble especially the chef in the morning when we were having trouble with the pancake machine. The rooms were clean and large and the Housekeeping staff did a good job. The fact that you are charged so much for everything!! The food was really pricey although very nice. The internet charge is high. The bar prices were high. It was just so reasonable to stay but because of the expensive additions it made the price not so attractive in the end!! I would recommend the hotel but only for a one off treat!!
Friendly staff. Very professional and accommodating. Room was done to high standards. Good value for money
Lovely environment, great breakfast None really
everything was pretty much perfect! comfort, service, cleanliness and informtion....all faultless. food was a little too expensive and delivery charge for room service is totally unnecessary!
Very good room & good, albeit expensive, food. The 'Active' listing says parking is free. It is not; it is an expensive underground car park. Fortunately parking is free on the streets adjacent. Hopefully the local council won't, in future, shove double yellow lines everywhere?
Close location to football stadium, very good service from the staff. Food was excellent. I received a letter to inform me £3.95 had been charged to my credit card for mineral water I had consumed in my room, which I never had and will ring Reading Hilton to let them know.
I loved this hotel and would like to return in the near future.
The service and the swimming pool facilities i.e. sauna and steam room. Also the included parking was a bonus and the breakfast was lovely. Extremely good value for money
For the first time in a very long time, this hotel ticked all the boxes, clean, modern, helpful staff offering an individual service. Nothing, all good.
The hotel was CLASSY with a capital C, great design, layout 7 level of clenliness. Have travelled the world a great deal & this would rate as in my top five!
very comfortable hotel very relaxing none
Having spent time here on previously occasions we new the standard and were pleased to say that they are as good as we expected. The reception staff are very welcoming and this time we had the time to stay for b'fast which was again a stress free experience. I do think that the b'fast at the full value is overpriced and that the offer price would be more in enticing if it was the norm rather than offer
The Sevice offered by reception staff and helpfullness was excellent
Was within walking distance to most places, not having to get cabs all the time.
Plenty of room to relax, Had a geat evening, with very good meal which we all enjoyed, plenty to chose from, the staff in the restaurant & bar were very helpful excellent, In all a very good stay. would come again Was realey looking forward to the gym and swimming,but they were both closed, both disapointed about it
The hotel is on the bank ot the river Thames with great swans. I liked it very much It was a little queue on breakfast. And there was only pork from meet (I don't eat it and haven't any choice)
The breakfast was great, and the spa Well the air conditioning in the room i think was bad, we asked several times for the staff to come and look at it they came once but they didnt come back again, The room wasnt cleaned on time, asked them twice to clean but no one came.
Tthe setting right on the Thames. I liked the idea of it not been easy to get to the rooms without a valid key card and made the hotel feel secure especially if you are a lone traveller.
Modern well kept hotel and staff very attentive The price was a bit excessive considering the size of room
The hotel still had a "new" feeling. The roads around the hotel were a bit confusing. GPS recommended.
i did not like any ! reception, house keeping , room seveses
Very comfortable room and first-rate pool/gym facilities. I was surprised to have to pay extra for a cup of hot chocolate when I was already paying 15 pounds for breakfast. Also paying for internet connection is surprising in a hotel like this (it's free at the Pentahotel). Given the location allow plenty of time to drive to/from the centre given the traffic in Reading!
the new environment and the nice bath, shower door tickets which don't work and are confusing
The rooms were comfortable and clean. We had a reservation for a family room, we had very young children with us and arrived at the hotel late night, we also had an additional two adults, our hotel policy stated that in familiy rooms additonal adults could stay at 35 GBP per person, the hotel staff refused to give us this price and instead they charge us for an another room for a total of 199 GBP, our children were
That is was close to where i was working Very poor value for money the hotel is very tired and rubish food!
Good room, breakfast was excellent Slightly noisy at night
As I have worked for hilton I have stayed in many around the country and I would have to say bracknell is 1 of the best. Very modern, loveley rooms and the staff were superb
very little shower intermittent, like something from the 1950s. Smelly room. Poor waiting time to be served in restaurant...Shocking stay
well organised get ride of the smoking bedrooms... how you can still have them I dont know by law....
The reception area is attractive, it's a pity the rooms do not reflect this. The room was very shabby especially the bathroom and in comparison to a Premier Inn which is much cheaper the rooms are cramped. The breakfast area on Sunday morning was manic and not an enjoyable experience with what seemed like hundreds of pre school children. It would be nice if you had a separate family area so couples can enjoy a quiter and more peaceful experience. I was not impressed with the charity donation of £1 being taken automatically without reference and the cost of two very expensive hot chocolates! £4.30 each, most hotels have this as standard in the room.
The roomwas nice,and the bed comfey my booking was on under my guests name,and the receptionist wanted to send me to wokingham........i found the experience embbarrising
The breakfast was excellent - the room was good The bed was very uncomfortable
A very good Hotel,and the staff were excellent. Nothing important,only a cracked sink in the shower room,but you expect one or two faults.
Terrible traffic noise which made it hard to go to sleep and woke me up around 6am
The general aresa were very good and so were the staff As the Hotel is 4 Star I consider hat the bedromms and the bathroom in particular were very poor. In fact probably no better than a Premier Travel Inn. I have stayed in a lot of Hotels of all shapes and sizes
We had a fantastic stay. The staff were very helpful and polite. The room was huge and easily accommodated the five of us. We had extras such as the Club Lounge which was a lovely addition to our stay. We also used the leisure centre which was clean and another luxury during our stay. Nothing!
The cleanliness of the room and the comfort of the bed
It was relaxed but luxurious!
The staff were friendly, helpful and customer focussed, I received a phone call prior to my arrival to check on my arrival time for the purpose of placing a bottle of champagne in my room, very good service.
When i arrived i was given a Mini Suite at the price of a standard room
Excellent service and comfortable room Extractor fan did not work efficiently in the bathroom. Noisy pipework carrying noise through early in the morning
Hotel staff were very good and helped out by being flexible with our check in time .as we were attending a wedding ,they had the room ready early for us .
hotel very comfortable staff friendly excellent breakfast someone had clearly been smoking in the room we were originally given but as soon as we reported this there was no problem in changing to another room
location and rooms were excellent also pool and leasure facilities were good. Mix up wilth payment. Payment was made in full when booked for all 8 rooms but my guests were then asked to pay again, very embarrassing and spoilt the weekend. The evening meal wasnot up to a good standard and very slow, our 2 course meal took 21/2 hours, not time for coffee. They were better at cooking breakfast.
free internet access, good food and staying in a place where staff take pride in where they work
I really like the decor of each hotel. The bedrooms are lovely & luxurious. The hotel location is also great for the town centre.
I thought the room was up to a high standard, very clean.
I loved the style and theme of the hotel - Luxury throughtout It would have been nice to have a later check out and to have water availabe in the room - not part of the mini bar and a few more toiletries& extras such as dressing gown. Paid extra for the Superior Double Room but couldnt really see what I was paying for as we ended up staying in one of the rooms with disability asscess. This meant the room was bigger by deafult because of its purpose
Great service from staff Expensive bar
The room was fantastic. Very nice bathroom too. The lighting in the brasserie was too low. Even at breakfast it was very dark.
The staff were very welcoming and friendly. The room was lovely and beautifully comfortable. Very relaxing decor throughout. The difficulty and time we had getting there and finding the hotel would prevent me from returning. We rang the hotel all morning for directions and parking availability but the phone was not answered. The hotel was very very warm and felt the mini bar facility of having to go down to reception seemed rather tacky. Disappointed if comparing with a stay at any Hotel du Vin.
The rooms was excellent as were the facilities in the hotel. The only disappointment was the dinner (see below). The main courses were not as good as we expected. The starters were terrific, a little large if anything, which led us to believe that the main course would be similar. Very disappointed with the main course. My partner expected more than one small potato.
Friendly professional and relaxed atmosphere Breakfast charging top heavy for a colleague who only joined me for coffee. Should have been told he had to pay full buffet rate
professional staffs, design and tone of the hotel is unique. the whole hotel was quite dark. not enough light even in the room.
The friendliness of the staff was second to none as was the cocktail bar and restaurant. Unfortunately the fire in our room was not working which would have added to the already romantic atmosphere.
The hotel staff were very helpful and friendly, the room was quite spacious and luxurious. Heating was not working however we were given a mobile heating and also it would be helpful to inform or label how to gt hot water in the bathroom
Our stay at The Forbury was magical, a wonderful hotel, wonderful staff, beautiful rooms, I couldn't have wished for anything more!
Friendly, helpful staff. Room design and useful features, particularly liked the CD/Video setup. Excellent breakfast. View from the room was uninspiring.
Cocktails in Cerise, dinner at Forbury restaurant, enjoy the great rooms.
The hotel looks great, the suite looked fantastic! The design worked for us, it creates a relaxing, luxuriant feel. Dinner and breakfast at Cerise was wonderful, the staff in the restaurant superb! Even the music that came on automatically when you opened the door was excellent, I discovered a new sound to listen to. The suite with the copper bath in front of the fireplace is incredibly draughty. My wife thought the windows had been left open. In addition to that the fireplace was out of order and the staff didn't think it pertinent to tell us beforehand. A bit chilly for a bath really.
Peace and privacy No inhouse movie'S. Just a few selected D.V.D.s
Room was comfortable and of a reasonable size. Decor clean and tidy; staff friendly and polite. T.V was a little bit dodgey, colour kept going from time to time. not made aware of room suppliment.
The staff at the Comfort Inn were all very good, room was an ok size and clean
bed good, shower good room like a bedsit
good sized rooms, clean, and the windows opened!! Wireless was very flaky, and they put me in a room without it at firts, even though I asked specifically.
Good parking facilities, friendly staff, near to shops/restaurants No - all satisfactory
There was nothing to like. On arrival, there was total chaos at reception for some considerable time, mainly due to double bookings and rooms not being ready. The receptionist who was on at approx 1800 was absolutely fantastic under the circumstances Room was poor, facilities poor, hotel very dowdy. The hotel was purely chosen for its location and I will not be staying there again.It was very expensive for the offer provided.
Free Internet access in lounge/bar area Easy parking
Large comfortable room
In fact the hotel was disappointing expectations, I have changed my room twice, first room the problem was the emergency door of hotel was inside my room and it was broken, second room the problem was heaters, doesn't worke.
Comfortable beds. Very good value for money. Fairly central to where we needed to go for wedding venue. Quite a lot of slamming of doors, but on the whole no problems
Have stayed here before, quiet hotel even though in the centre of Reading. Room was large with confortable bed. plenty of hot water, excellent shower. Not a 4*. Only basic TV channels. Buffet breakfast was only warm you had to ask for a fried egg which took a while to arrive. We went to the bar for a drink only to find it full of locals watching football. so we took our drinks to our room. A residents only bar is needed
ideally located! great place to stay in.
Customer service was very good. The television in the courtyard was blarring out about the football; it was turned off when I asked for it to be. Being an old building the floor sloped badly in my room and there was no heating in the bathroom. My single room was small and for £89 a night it wasn't good value. On top of that I had to pay £7+ for broadband connection. No wifi in the room.
I wasn't very impressed with the cooked breakfast
The location was brilliant for the centre of Reading and it was a very attractive hotel, staff were helpful The breakfast was rubbish. It was self service. A lot of food had almost run out and it was cold and it was before 9 am
Location and friendly staff Nothing of note
The guy on reception was very friendly and helpful Noise from the traffic in the early hours
Quaint and historic, yet the room was up to date and the internet connection was reliable. Be ready to carry your bags up and down a maze of stairs and halls.
Convenience as we were attending a local wedding Breakfast was very poor - white bread, poor marmalade, stewed coffee etc
Friendly staff, clean comfortable room, wonderful huge bath! No lift, but staff helped with luggage
Best Western have never disappointed us, in France UK or USA always clean great staff and food. Much better than other chains.
The room was superb All good except they had no record of my booking!
Excellent price but with superb standard of accomodation, 10 minutes away from Thames Vally Park, (my ultimate destination). There's also a great pub right nexr doot!
I arrived at 3.30pm and the rooms were not ready (clean) so had to wait until 4.30pm before the first rrom was ready and you should be able to check in from 2pm. This was due to a big wedding party checking in aswell so on the whole is was dealt with well.
Pleasant staff, very comfortable bed, good breakfast - had plenty of choice and was all well cooked. Helpful receptionist. Room service slightly expensive but quite prompt and you got what you ordered.
excellent value for breakfast at £10 for two
Well run, courteous staff, clean and comfortable room. Very good breakfast. Nothing
convenience and location breakfast was plentiful but tasteless
Getting away from my kids for the night!
real good value, nice location.
The leisure centre was closed and we were not informed. There was no hot water in either room in the morning, the heating did not work when we arrived. We were given a 50% discount, I would have preferred all teh facilities and paying teh fall price.
There was no segregation between noisy familes and business guests. I had to move rooms and breakfast and meal times were of a poor standard. a quiete area could have been apportioned in the restaurant for the convenience of all guests.
Visited friends We ordered breakfast to come to the room and it never arrived, when we mentioned this the staff were very good but we were still charged for a breakfast.
The hotel offered very good value for money. The room was very comfortable and the staff both professional and friendly. We would certainly stay there again.
Good price, good breakfast, comfortable stay, good location, good facilaties
Having to park right at back of hotel due public rugby car park in front, aggravated by very long walk with luggage to reception, room nearer to carpark so long walk again.
From the time i booked in to the time i left it was a good experience, friendly helpfull staff, nice room with good room service.
It was really easy to find, and to drive to, (without a sat-nav). There is plenty of parking space, and it only takes 10 min's to get into town by taxi. It is also very convienient for matches at the Madegski stadium. The room was quiet, and the bed was very comfortable. Breakfast was self-service, with a good selection to choose from. Breakfast was expensive to book on line, but there was a special "check in rate", breakfast was half price.
Locatation was near sports venue I was attending.