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The teatment by the staff
the food was excellent and good value for money, considering i thought the actual room rate was expensive
convenient location, plenty of parking, good size room
Staff were very friendly and helpful especially with providing details of Taxi Companies.
It had everything we needed and the restaurant food was good in the evenings.
the bedroom was lovely - finished to quite a high standard!
Although the rooms are quite basic they met my business need. The food in the Resteraunt was excellent and the staff were very helpfull and customer focussed. Parking was a little tight upon my arrival which was late evening.
The food!!! You can not fault any of the food, spot on. Really good value for the money. Compliments to the chef! The bathrooms were nice, a good sized bath. Good veiw from our rooms looking over the mountains, Furniture in the conservatory/bar/lounge were execlent. Would definatley recommend this hotel to anyone from the Isle of Man!! Em.......Nope.
The position of the Hotel, and the food on the first night The lack of welcome and proffessional approach.
staff all very friendly and very attentive very noisy area. decor needed attention too many smoking areas
The meal was very good
The people were friendly and obliging. The stairs were narrow and awkward.
Every one friendly
Good friendly atmosphere. 'All you can eat' buffet breakfast. Good food/portions/choice at evening meal, although more good class pub food rather than gourmet. Two minutes from shops, so good location in this sense. A short drive to lake district amenities, and countryside. Slightly run down end of town, but close to centre. Other local pubs mean it's a bit noisy at times; probably not ideal hotel for children, as hotel bar is pub bar with Sky Sports on most of time. Lots of hotel clients are local contractors weekdays.
Hotel staff good but had alarming screeching noise at 2 am. Understand noise was due to plumbing problem in room above. Manager phoned later to apologise and offer voucher for another stay.
Friendly receptionist Grubby, unhygeinic bathroom, poor decor, creaky floorboards, poor breakfast ingredients. Over-priced.
Budget class hotel. Room was wll stocked with facilities eg Tea, hair dryer, tv etc.Helpfull staff. Tired decorations but cheap.
When I needed to get into the hotel after my night out the night porter was very promt.
The staff were very friendly and helpful.. Having to climb the stairs which are narrow.
ideal for a short break and to explore surrounding area. Very good food. The village had no other facilities or other bars/hotels but fortunately we were able to eat in the hotel as the food was good and well priced.
Very good quality room, outstanding service from helpful anfd cheerful staff
Clean and tidy hotel, in a small village 2 miles or so from Workington. Food was of a good standard and portions were excellent. Cumbrain Grill breakfast was superb! No real ales available only keg beer.I Had to leave one night sooner than expected but was told that since I'd booked through Active Hotels , I had to pay for all 3 nights - disppointing reaction from staff who did not provide any assistance as to how this could be resolved so I had to pay.
Service and cleaness
Excellent warm room, newly furbished and good food Na
Very clean, comfortable accommodation with helpful staff and excellent location for the Northern Lakes, will return.
The staff were not very helpful. We waited half an hour in the restaurant before we managed to catch one of the waitresses eye to serve us.
Clean and tidy, helpful friendly staff. Family room ample for 4 of us, even with real cot which was beautifully made up in the room on our arrival. None
Good food, friendly staff, nice lounge areas Heating totally inadequate in room. Tv not tethered to wall stand- very bad practice presenting a real danger of injury to guests.
everything was very good, our mistake was we did not have a meal as we ate out before we arrived, the food looked very good when we went into the bar in the evening and we regretted not eating there.
Nice quiet setting The newer part of the hotel lacks the lovely atmosphere of the older building. My room was at the end of an anonymous corridor and was rather chilly.
Very poor room lighting - difficult to read
Food and service were excellent Room and bed too small
Excellent room with good facilities. Evening meal and breakfast were first class. Will definitely use again when in the area.
no choice at breackfast there was tomato on my plate and i was never asked if there was anything we dont want on our breackfast. I could have been allergic to tomato and would rather it not be on my meal.
everything was perfect all the staff made us feel very welcome nothing
The Hotel has a good bar which is well used by the public
Bed was brilliant, tv Good and decent shower Needed cleaned, laods of dead flys on the window ledge
We had a family room (Rm 14) and was surprised at how large and spacious our room was. Our 2 young children had plenty of room to play their toys. There was a good selection for breakfast and the lady made some porridge and restocked the strawberries several times for our children.
Very helpful staff - cook came in at 7:00 am on Sunday morning to prepare our breakfast as we needed to leave early. Excellent evening meal. None
Accommodation was first class and the staff could not have been more helpful. There were no adequate disabled facilities
The room was well-lit and comfortably furnished. This was a particular joy to my wife who is partially sighted. On arrival we discovered that booking.com had not informed the hotel of our booking. This was an embarassment to the management and to us.
It was very close to the people we were visiting and walking distance to the shops , very good We came back at quarter to eleven on Tuesday night and the bar was all closed up so we couldn't get a drink . very sad .
Reasonably comfortable bed. Friendly staff/owners accomodated my requirement for special diet and preference to eat in my room. Noisy road-sie location of room. Noise form bar in evening
The staff were very friendly and helpful, and room No.7 Had a 4-poster bed in it! The evening meal was very filling.