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Room was comfortable and well laid out. It took a very long time to check in. The line was long and they were experiencing computer problems. Staff seemed stressed. The view from our room was of trash. Looks like they maybe remodeling.
We get early check-in without any problem, Font desk staff well come with smile, We had AC problem in start and i call front desk and technition come in a few minutes and fixed it. My overall experience is great and i recommend this hotel. Location is close to airport and 15/20 minutes away from phildelphia downtown.
Staff so rude. Since arrived to the airport I called for shuttle, waited for 30 minutes, the driver (Kyle) was so rude, no manners, no polite, no even good morning, was the more rude person I never meet. When I tried to check in I knew I was early, bu the FD agent Renee was also the most rude person, she never let me talk and directly told me that i have to pay 50 dollar to check in early, I asked her for the name of the manger and she gave the name on a piece of news paper and she told me that she can write the manager last name because was to long. Her attitude was complete out of the standard. Being HR Director for more than 8 years of Hilton;s hotel brands these employees need a training and understand what is customer service skills. They don't have at all. I called later to ask for a menu to buy a food, I can't believe she never mentioned to me that was a restaurant at the hotel, don't even mentioned (sell) her own restaurant, I bought the more horrible food because Renee didn't have the skill to treat and/or inform a guest properly. I expected reasonable treatment nothing else, but was the most horrible experience I had. Was no representation from the Brands either for the management company what is one of the most respectful company. So sad But I would never go back to that property, and either recommend, I have a group of people going soon for a wedding to Philly but will be so embarrass to recommend that hotel.
location to airport Feather pillows are terrible
Felt clean. Price was reasonable. Convenient. Food at restaurant in house was terrible. Limited counter space in bathroom. Strong electrical smell in elevator.
Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.
I had trouble checking in because i reserved online 1 hour before bu,t the staff was very helpful and the rooms were very clean and smelled clean and the hotel was not noisy wich was good.we had a very good night of rest. breakfast not included, for the price we paid breakfast had to be a most and that alone is the reason i will never come back, there are similar options available with breakfast included it is unacceptable th e hotel is not cheap and it should act cheap.
Nice hotel, well kept, clean, nice staff, plenty of parking, several restaurants within walking distance.
Good overall! Long Walk Hallways
It's location to the airport. The dated and aging furniture and bathrooms. It would have been nice to know cost of extended parking before making my reservations. And having the airport shuttle run for 24 hours and not limiting it to only limited times.
The front desk service was very rude over the phone. She did not have good customer service at all, didn't have my reservation ready after all the confusion I had to pay to check in early which I think should have been free since I had to go through so much.
Checked in on-line. It was easy and convenient. The staff was helpful and efficient. We only stayed for one night, but would stay again in the future when we fly to Florida. The price was excellent; everything clean and ready. Can't think of anything. Our stay was very brief.
No major problems with anything. Room, facilities, food were all fine for my purpose (business) for a 1-day stay. I was surprised that there were no snacks and a very limited selection of drinks in the Concierge Lounge during the day.
Cleanliness, comfortable beds, library
The lobby staff was very professional and attentive.
Nice gym/pool/hot tub to relax. My friends and I stayed in 3 rooms. I was charged for parking and internet when the other rooms were not. Very unfair and tricky staff at the front desk.
I enjoy my stay here the room was nice and roomy love the decor The room I was in had ants in hotel staff came and dealt with it but still ants
This is very close to where I was working for the week. The complimentary omelettes are a nice touch. Aside from breakfast, the food is mediocre.
Nice place and the best hotel breakfast that I have ever seen. We asked for a crib and did not have one.
Choices of food at breakfast . Late hours for pool .
Nice staff. Good breakfast. Room was much smaller than anticipated, thought there was going to be a pull out bed and there wasn't even a couch.
The room was big and up to date. I have two young kids who loved the indoor pool. I will go back.
Affordable, clean rooms, modern decor, great breakfast. The pool was FREEZING! Supposed to be heated. Found two spiders in our bathroom. Ick.
The breakfast area seemed clean, the food was good except the sausages, they were questionable. The waffles maker was excellent and clean. The pillows and bed are very comfortable! Our suite smelled horrible upon arrival. It had a strong armpit smell, horrible! We left the windows and came back hours later and the smell had not completely left. We asked for a room change and they said all the rooms were booked.
I did a late check in , traffic and bad weather from New York and the lady at front counter was so sweet and nice . With a big smile even at 3:30 am . I liked everything.
Nothing Layout of the room. It was awful, just awful. Would never stay there again.
Great staff, service and breakfast buffet. Very nice room. Quiet. Perfect location for our trip stay. Bed was a little soft for one adult male.
Spacious room. Also very clean. Too close to the train. Sometimes loud.
Breakfast was great! The staff was very friendly too.
Friendly staff & convenient location Breakfast wasn't that good.
Slightly hard to find, but well worth the search. Plesasant suite accomodations which offered large breakfast and evening snacks. Good value.
Facility old but spacious Staffs are mean and tricky
Nice place - staff were friendly, room was quite new and clean. The room was a very good value. The sofa bed was not very comfortable.
All of the staff that I came across in the hotel were very friendly and helpful... The toilet add a slow drip but was so minimal, I forgot to mention it when checking out.
Everything was very nice. Train noise was okay once we got used to it.
I stayed at the Residence Inn before taking the COMLEX PE exam. The NBOME testing center is a five minute walk away from the hotel which is very convenient. Getting to the hotel was pretty easy. I flew into Philadelphia, and took the train (Airport Line) to Suburban Station where I transferred to the R6 (Manayunk/Norristown) Line. You can transfer at any of a number of stations (30th street, Suburban or Market East), but I like Suburban because 1) the station is indoors with shops to get something to eat if you have to wait for your train, 2) there are printed train schedules available, so be sure to pick up Norristown schedule while you are at Suburban Station as it will be nice to have the timetable and a list of the stations on the line, and 3) it's crowded which is nice when you are in a strange place. The R6 then runs out to Conshohocken. The train stops about a block away from the hotel which is very convenient. A ticket costs $10 one-way which you can purchase on the train car from the conductor with cash. The train ride on a Sunday morning took two hours. The actual ride was one hour, but I just missed the R6 and so had to wait an additional hour for the next train to arrive at Suburban station which doubled my trip time. I think two hours is worst case scenario, as this was a Sunday morning and trains were running hourly. They may run more frequently on weekdays. Other students said a car ride to the airport takes about 45 minutes without traffic. The return train ride Monday evening took just under two hours from arriving at the station in Conshohocken to sitting down at the airport terminal past security. So, if you are flying into PA for the COMLEX, and are considering the train, budget for a two hour train ride, and you'll be safe to catch your flight. Since the 8am COMLEX ends around 3:30, the very earliest you can schedule a flight would be 5:30, and that is if everything is perfectly aligned. I'm not that brave, so I scheduled a 7:30 flight and had a...
The associates were WONDERFUL very helpful and extremely nice...made you feel at home stayed two nights and the breakfast was different each morning and had a great variety to choice from Tv was poor sound kept getting loud then quiet was annoying also the trains were quite loud
Convenient to Rt 76 to get to Philly. Spacious, clean, comfortable. Worth the money to stay outside Philly rather than right downtown (even though the traffic on 76 can be awful depending on time of day). Half the price and twice the room. Free parking.
The breakfast was great and it had a great work out facility and pool.
The bed was very comfortable and we really enjoyed the shower it had great water pressure unlike most hotel showers no
I found a bed bug in the bed, which we were laying in. Brought it to the front desk attention and received nothing back from them. No apology, phone call, Nothing! I've been trying to get my money back since and no help with that either.
We were there when a load of kids were staying. Not sure if they were spring breakers or what. The place was a giant loud party spot all night and day! Staff did Nothing to handle this! Nothing! They were running up and down the walk ways drinking and yelling. Beating on the wall in their room etc... Worst motel stay in my life. Mentioned this at check out. Everyone in the lobby agreed and the management didn't apologize at all. Let alone offer any type of compensation to get us back. She acted as if if was they norm there.
low cost near airport The Booking.com reservation did make it through to the hotel - we were lucky that the hotel had room.
Good value for your money. The toilet didn't work and the bathroom was very small.
Room had hairs in the bed which were not from us and my husband and I were woken up multiple times by the people staying next to us. They made it very clear they were taking pain killers and partying in their room. The female got locked out of the room and for an hour and 45 minutes she banged on the door and the window which was totally disrupting to everyone around not to mention she was cursing up a storm. My husband and I would not recommend this hotel to anyone and were completely disgusted being there!
The room was very nice, clean and cozy. Woke up to no hot water in my room. Called the front desk and they sent up the maintaince person who had to check the boiler. They then proceeded to tell me they could not refund my stay because I made reservations off of expedia? Being inconvenienced already by not having hot water to shower for the day, I did not recieve a call back after checking out for accommodations
Nice staff, relatively clam linens,clean bathroom Filthy uncleanable carpets, smell and accrual vomit on nightstand and carpet, horrible loud AC unit.
When we arrived after 4:00 pm our room was not ready.
The ammenities, ie: fitness room, laundry, ice provided on all floors. Housekeeping did a great job in tidying up our room daily. Fresh towels! Waiting for the elevators. slow...
Location Check in was 3 hrs late, the guy at the desk was beyond rude and had no idea what he was doing. Our first room was filthy and the heater didnt work, it was an ice box. When we called the front desk he said it would take 20 minutes to warm up and refusedto give us another rooom. When an hour went by my hhusband went to the front desk bc after calling them again and the guy hung up on him we were furious. He ended up giving us another room. It was smaller and just as unclean. I will never go back norrrecommend it.pay the extra 10bucks and stay at the bbeautiful red roof inn next door. Totally worth it!!!
The room I booked was not clean. The cleaning person was cleaning it while I was checking in. She didn't change the bed sheet, she was not even clean the bed since I found a lot of hair on the bed and on the pillow sheet. One of the body towel was dirty, it has few black spots on it so I just threw it on the floor to let them know in the morning to wash that towel.
Don't know< I never made it to the room. Even though I reserved the room online with a credit card, when I got there they told me they couldn't process my reservation due to their credit card machine being out of order and I could only pay cash. So I walked out the door and stayed at Red Roof Inn next door, I suggest you do the same.
My room door would not lock in the morning, I was in a hurry to get to a funeral. I complained to the manager and he made me pack up and move out of the room. He said he would have a room for me when I got back from the funeral, I went to the funeral and when I got back I was given another room. However, the room had not been cleaned from the previous customers. Dirty sheets, towels etc., I had to wait till someone could come clean before I could unpack. Totally terrible and I can't believe that they charged me full price and not offered anything for all this trouble.
Absolutely nothing!!! Smelled terrible. (so bad you can't sleep) Loud noises at night. Hot water took 15 minutes to heat up. Had to check in behind a bullet proof window for the security of the "concierge" Hair in the sink (not mine).
Everything. There were drug paraphernalia in the room, including a pot pipe.
Cleanliness of rooms and facility
Excellent value. Friendly staff. Most of facility is closed for renovations. Used by airline personnel for overnight stays. Regular shuttle bus to nearby airport and easy access from airport to downtown Philadelphia. No food outlets within walking distance, although snacks from on-site vending machines are available during renovation. Renovation will not be completed until well into 2011.
Room was clean and comfortable. Staff was friendly and helpful. Due to renovations being made, it was a little confusing finding the hotel office. Worth the trouble, though.
The veiw How I asked for early check in told it was a $20 fee .. Check in is at 3pm I asked for 9 am and was ok'd by front desk in advanced .. Got down at 730 am (it's a 5 hour drive) so ya we were beat .. Front desk told us they wouldn't have anything for a couple hours .. Fine .. They allowed us to enjoy breakfast and 1030 I again asked for early check in as we wanted to nap before our day we had planned .. Still no room so we found something to do in the area .. At 1230 we went back and asked for a room still nothing .. Luckily we are pretty laid back people so with out a fuss we went and got ready and brushed out teeth in the truck .. Not ideal being as tired as we were coming from mass . But we made the most of it and enjoyed the Philadelphia zoo .. And finally at 430 we got a room several hours past was told we could check in .. Customer service was extremely poor you could tell know one really cared at all seeing how every time (3-4) I went to the front desk they took my number and said they would call me when the room was ready .. Needless to say I never even got a call so rude. And room service people were everywhere and said 11am was check out ..ridiculous I wouldn't stay again
I was woken up by loud yelling multiple times every night...
Clean room No elevator room on third floor donuts were Continental breakfast
That's what we call spent money for nothing it's a horrible night seems a 1900 building very old and dirty
Convenience to airport. Pleasant surroundings. Nothing.
Cleanliness, New carpeting. LComfortable bed. The safe atmosphere even at night. Easy access to room (I'm handicapped). Modest but nice little breakfast. Refrigerator. Good price for room.
The location Neve to return, smells bad, bed sheets old and overuse, same with towers. No microwave, no refrigerator, completed mess
The WiFi connection worked very poorly the two weekends I was there (OK during the week)
I liked nothing there The holes in the wall and doors, the smell, old tv, dusty, just very old looking
Hot shower. Comfy bed.
The price was good and the location was close enough to the airport. The free Wi-Fi in the rooms was not working. The computer in the office was so slow that we gave up trying to use it to check in for our upcoming flight. There was a free van to the airport. We scheduled for 8 AM. At 7:30, the van apparently left with someone else, but we were assured that the van would be back in time for us. It was not back, so we had to make alternative plans to get to the airport. We would have been happy to take the van at 7:30 if that had been proposed to us. So I would recommend this motel only if you don't need computer access or a van ride to the airport. Other things were fine.
the staff was lovely! the rooms were spotless and looked to be recently remodeled. you feel that they have made an effort to make their guests comfortable. i would stay here again. dunkin' doughnuts next door for easy early morning coffee before setting off.
won't recommend An Indian run motel. Pros: The room was good at first glance. (But just at first glance) And breakfast is included. (Cereal/bagel/bread/small muffin and juice/coffee. Nothing else. But you can't expect more for this price) Cons: But after we settle down we found bath tub was blocked. And some dirty water was there. Towel wasn't clean. There are dirty spots on both beds’ sheets. We are not picky persons. But we have to say it's the worst place we have lived. Moreover, we booked a room for $55 + tax. So I thought it was tax included when staff asked me to sign a $59 bill. But I just found out we were charged $59 + tax in total in my credit card bill.
The bed and the room No
Friendly staff and clean rooms. The free breakfast in the morning was a great way to start the day, especially enjoyed the waffles. Free shuttle to and from the casino was also a bonus.
Unfortunately, my stay was due to bad weather and having my flight cancelled. Shuttle to and from airport. Clean, friendly staff and hot soup until 9 PM everyday, which after a long day at airport, hit the spot Only a gas station and a Wendy's near by.
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Nice clean hotel with decent breakfast and exercise room. Reserved a room with two queen beds. On the first night, had to except a room with one queen and one foldaway. Move to correct room for remaining nights.
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Hotel is quite new and has all Freebies like breakfast, microwave and fridge.
One of the front desk staff was rude - room was not clean - saw a bug in main lobby- hotel overall needed a good cleaning. 1st check in person extremely nice - 2nd very rude. Floors needed a good vacuum. Staff / Cleaniness
The location is amazing, short drive to food & shopping!!
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well maintained and clean. if you are going to Philadelphia its still a bit of a drive.
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Not a good sign when you register through a bulletproof window, there's an agitated addict pacing in the parking lot and three police cars and an ambulance arrive before you get to your room. Not to mention the loud party next door and the filthy, outdated room. Pay the $40 more and stay in a decent hotel nearer to the airport.
The staff was very friendly, professional and attentive. I especially enjoyed the breakfast and the attendants in the breakfast area were constantly checking on me and the other guests as well as making sure that the breakfast items were fresh and replenished. The hotel was clean, comfortable and quiet. A good overall value and about half the price per night of similar hotels in the downtown Philadelphia area...plus parking was free. The location is in a small town...there's a Wedy's, a Wawa gas station, a pizzeria and a small plaza within a short 2 min drive. Besides that you have to jump on the highway or drive 15 to 20 min to find much else. Not a big deal for me as the price was a great value for what I got.
Excellent Value Small rooms, no room to do much of anything besides sleep
Good Value, good location everything was fine nothing to complain about.
Beds were very uncomfortable, sheets and comfort were old and smelled. Room was small and cramped.
It's a place to sleep. They have shampoo and soap but you have to ask for them. Our room was a non smoking king. When we opened the door we were hit in the nose with an ashtray basically. The sheets and blankets had cigarette burns in them. Also one of the blinds were covered with them. The roof looked like it had a small leak judging by a water stain on the ceiling of our room. Lucky we were only there for one short night. Not a place to spend more then a few hours in.
the night stand had some kind of food crumbs all over it when we checked in. the ironing board would not close or fold back up. it was okay.
It was convenient to the areas that we needed to go. The room was small, dated, and wasn't as clean as I expect. We also had the shower drain plug up the first day, but they did fix it. This was a last minute booking for a funeral so I didn't have high expectations anyway. Also, don't go to the restaurant next door. It was truly awful.