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The room was beautiful (Cumberland) and spacious. The common areas: restaurant, library, bar/lounge and parlor were beautiful and never crowded. The staff was very friendly. The food was good and the wine list reasonably priced. Really enjoyed just sitting in the lounge sipping wine, was a real highlight of the trip! Would definitely recommend this hotel. When we arrived our room was very cold and it required two space heaters to warm it up, which took several hours. This unfortunately ruined some of the aesthetics of the room. The restaurant recommendations were not great, we were directed to a chain Italian, when there was an excellent small local place nearby.
The hotel's location is perfect, with views of York Minster. The rooms have been tastefully refurbished and the bar, though small, was charming. The menu excellent and varied. I could find no fault with the hotel or its staff. I will definitely stay again when next I am in York.
Friendly staff, excelent location for shopping and close to entertainment. Theatre's Museums etc. The bedroom was well furnished and comfortable. Nothing
The location next to the Minster was fantastic. The freestanding bath and four poster bed was lovely Parking not brilliant
I do not think apparent from the web site but the Hotel do offer parking permits at a nearby car park In the room, ground floor, the extractor fan/air conditioning in the ajoining room, kitchen I think, was noisy until witched off. It was switched on again around 6am.
Room was very quiet,staff friendly & helpful and breakfast was superb look forward to going back.
All staff pleasant and helpful
The room was amazing, very clean, comfortable bed and relevent to the era that it was built in. The staff were very friendly and provided an excellent service. The booking I made with the website did not register with the hotel meaning they did not know of us staying, although the hotel gave me an upgrade as a result of this fault.