Hotel Zermama Zermatt

The hotel offers a variety of dining options including a restaurant, bar/lounge, and the option to have food delivered to your accommodation. Additionally, guests can enjoy special diet menus, packed lunches, and even grocery deliveries.

Yes, the hotel provides babysitting or child care services, kids meals, and baby safety gates to ensure a family-friendly experience for guests traveling with children.

The hotel has implemented various health and safety measures including daily housekeeping, availability of face masks for guests, physical distancing rules, hand sanitizer in guest accommodation, and disinfection of high-touch surfaces to ensure a safe and comfortable stay.

The hotel is conveniently located near Zermatt-Matterhorn Ski Resort, Zermatt Railway Station, Matterhorn Museum, and other attractions, making it an ideal choice for exploring the area.

Guests can enjoy spa facilities, hot tub, steam room, sauna, and even have access to water sport facilities on-site, providing ample opportunities for relaxation and leisure during their stay.

Several guests highly recommend booking a room with a balcony facing the Matterhorn for a breathtaking and memorable experience.

Some guests noted that the night lights in the rooms were on a sensor and could be disruptive. It may be helpful to bring an eye mask if sensitive to light.

Guests appreciated the modern and chic design of the rooms, along with the provision of faux fur coats and slippers for balcony use. However, some rooms lacked ventilation, so it's advisable to confirm this before booking.

The hotel's central location and proximity to the Zermatt train station make it convenient for exploring the area. Additionally, the hotel provides a free taxi service from the train station for check-in and check-out.

While the hotel does not include breakfast in the room rate, guests have suggested exploring other breakfast options in the area to avoid potential frustration with service at the hotel's restaurant.

Some guests mentioned that the hotel's proximity to the train tracks resulted in occasional noise disturbances. Consider this factor when selecting a room.

Guests highlighted the value of the balcony, especially for rooms with a view of the Matterhorn. It's recommended to enjoy breakfast or drinks on the balcony for a memorable experience.

While guests appreciated the modern design of the rooms, some felt that the room size was not sufficient for accommodating large luggage. Travelers with substantial luggage may want to consider this aspect.

The hotel offers ski equipment rental and a ski pass vendor, making it convenient for guests interested in skiing. Additionally, the hotel provides shisha, adding a unique touch to the guest experience.

Multiple guests praised the friendly and helpful nature of the hotel staff, particularly highlighting individual staff members for their exceptional service.