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the staff were attentive and very helpful when asked, service with a smile rare these days. the hotel was well situated with plenty of nearby attractions and walk into town very easy.
Easy access to city center and castle, but not much interesting. The staff didn't treat a guest (was not in the manner training). Too much heaps scattered of cigarette butts at parking site on the hotel front gate.
Very kind and flexible staff. Bed was to short
Everything about the hotel was nice, the restaurant was especially nice. The staff was pleasant, the room was small and the bathroom was quite small.
Rooms are clean with wireless access, the food at the restaurant is excellent and the prize for the both affordable, very well located dowtown in a nice area
This last one was probably the fourth time I was at Polana Hotel. It's conveniently located and easy to find for those who travel by car. Rooms are comfortable and neat and the restaurant is good to dine alone or with local businessmen. Next time I'll stay here again.
Restaurant in hotel is really good - excellent staff there. Rooms are comfortably designed. What made this trip wonderful was that there was an error on my bill - I didn't notice it until after it was paid and I left. By the time I was able to contact Hotel Polana, they had already fixed the error. Will certainly be back! Design of bathroom - especially placement of toilet - is too cramped.
to be dowtown and easy access Except the nice looking Lobby the hotel has been poorly renovated years ago and room was not clean and very basic bed for the price compared to other hotels in Slovakia. The breakfast was very...very basic and light for 6 Euros.
Restaurant excellent with food out of this world Can be noisy in rooms on main roadside
Hard to say...the receptionist at the check out time was very pleasant and apologetic... I travel a bit and this was the first hotel in which the TV did not work and was not fixed or changed in spite of 2 requests to do so. In the restaurant, a Caesar Salad (over 5 Euro charge), was a lettuce (hlavkovy salat) with boiled eggs in it which became uneatable when standard (on the table) dressings were applied. Dear Chef, romaine lettuce is used and the key ingrediet is a special dressing which makes romaine lettuce a Caesar salad. For extra child the receptionist at the checking time (2 pm) requested a charge beyond contractual 18 Euro, claiming that the amount does not include the breakfast. As a result we opted to have one breakfast less.
Beautiful pools and spa facilities. Very friendly staff.
Location was great, spa pools were amazing, food was great value
Spa facilities were amazing, breakfast too.
Swimming pool + sauna, food+ drinks I missed better sound insulation of rooms
Hotel Kaskady is a good choice when travelling to Slovakia. Its located near Banska Bystrica in a small village with nice mountain view. Hotel has spa facilities, so you can really relax after trip or buisiness day. Unfortunately stuff at restaurant doesn`t speek english well, but on the other hand they try to be helpful and you do not have to wait for service. So generally I reccomend this hotel for business trip.
The facilities are very charming with scenic country views, great pool and relaxing spa.; Staff is very friendly. Rooms can be better soundproofed. Can clearly hear shower running next door.