Unusual traffic jam in Jakarta caused me and friend to miss our flight. When booking next avail flight we were ticks regardless of why we were late, zero dollars would be allowed. Note flight was scheduled for 8 PM. We left our hotel at 1600hrs for a 20 mile ride to airport- should have been plenty of travel time!
Luggage charge for two small bags was over 1 million rupiah!!! It was an outrageous and unfair charge. I purchased luggage allowance online via another website I purchased luggage allowance online via another website. But it did not get recorded on just are. & I have to pay enormous amounts for my luggage. I would rather fly full service airlines next time.
Your flight attendants were very distant. Most of them did not smile or say hello. They tried very hard not to make eye contact. The women where very beautiful and well groomed, but their spirit was ice cold. Air Asia and Bangkok Air all have better flight attendants.
They will weight every single things including your handbag on the check in counter and charge expensive on the over weight so your starter ticket becomes expensive . I purchased my ticket for $575 for two and pay for extra baggage of $270 ... They would not even consider your handbag laptop allows 3 kg . I have to argue with the check in counter ladiy before she finally deducted it.
The first and the last ... Terrible
Onboard Crew was great.
I sympathize that they have to rush a service on a 1hr 20min flight with turbulance.
I have started taking SQ instead of budget airlines hoping for good service and on time travel.
However, both times travelling from SQ from jakarta was delayed.
Yesterday, I got home 1.5hrs later than I should have.
I have also to pay for additional surcharge due to midnight cab fare.
Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working.
So it has been disappointing.
Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air.
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