Pros: "Got here early"
Pros: "The crew was good. The problem was our Qantas flight from Auckland New Zealand, to Sydney, Australia, to San Francisco, to Seattle didn't sync with Alaska Air. We arrived in San Francisco after a very long flight. We had gotten our boarding passes in Auckland. When we went to board in SF, there was a glitch and they wouldn't let us board. It took a long time to get that fixed. We missed our flight (with our luggage on it), and had to wait several more hours. Plus Alaska Air had cancelled a flight mid morning and the trickle down result was many people were stuck and waiting on flights. Then we had to wait for a crew to come, then they found something wrong with the plane so had to get in a new plane. It was a long and hard day for everyone."
Cons: "I don't know how you sync airline tickets but if they had synced as they were supposed to, none of this would have happened."
Pros: "The Alaska Airlines check in was not simple via a kiosk and had to go see an attendant. She did not add Pre-check to our 4 tickets and we missed not seeing it on the ticket. Had to wait in the regular line. So long the waot."
Cons: "Alaska Airline attendant should ask as a protocol and lesson learned to tell them to have it added."
Pros: "The pilot went around to passengers and apologized foe delay."
Cons: "3 plus hours of delay????"
Cons: "Flight was delayed. Bag damaged"
Pros: "It was a short flight"
Pros: "Great crew and seats were pretty comfortable."
Pros: "entertainment app is good"
Cons: "1. drink service is so slow, right before the arrival 2. bad smell, like oil and gas in the plane"
Pros: "Smooth ride"
Cons: "Left a little late so our flight was a bit late landing in return"
Pros: "Great entertainment system, great selection of movies. Comfortable and well kept up plane."
Cons: "Controls for entertainment system were often broken. Flight boarded late. Few vegan snacks available."
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Pros: "Free prosecco"
Cons: "Took an hour to leave"
Cons: "-1 boarded & left late -1 has to deplane away from concourse, walk through cold rain to get there"
Pros: "Alaska is great as always and try to fly with them when traveling!"
Pros: "Terminal 2 in SF is great...whole vibe plus food and seating options are top top...SeaTac needs to up their game feels makes it feels like a food court at a subpar mall."
Cons: "Wish there was in seat inflight entertainment like Virgin America."
Pros: "Nothing to complain about. It was comfortable."
Pros: "not too much"
Cons: "We made it to the gate with a good 10 minutes before take off. They did not call our names on the overhead because we were nearby the gate. But when we approached them at the gate counter, I heard the radio saying that our flight was pushing back. WTF?? Luckily they were able to get us on the next flight an hour later. But still, not impressed."
Cons: "I was rerouted at the last minute to another airport. Late taking off. No food on board. They were sold out on another flight."
Cons: "Airport was switched from SFO to OAK and I was given 4 hours notice. Ridiculous"
Pros: "Missed my flight at it was rescheduled for $25 without asking a questions"
Pros: "Polite, if overworked, staff. Seating on the new 900-model airplanes is pretty good. Really like that a passenger can sign up for a seat at no extra cost as the time of the booking. Do not change this! Really like that staff get families and wheel-chair bound folks on board first. I fit into neither of these categories, but it is the right thing to do."
Cons: "Boarding inefficient; only one person to take tickets as passengers are trying to board the plane. Why not have 2? One Alaska Air person on each side of the runway. One hour delay on return flight. Potentially it could have been another 3 hours. And the plane would have flown in to Oakland or San Jose, not SFO as scheduled. At first the passengers were not told why. Later the crew told us that it was due to fires in No. California and that instrument landings were being required at SFO which meant longer times. With so many Americans traveling these days, provide more seating. Even folding chairs or fold-down seating along the windows would be helpful. Provide more outlets to charge electronic gear while waiting. For faster plane loading, recommend line up by rows such as, yes that one, Southwest does. 900-model airplanes: Lighting is lousy. Fold-down trays cannot be pulled closer to the seat :-("
Cons: "We had to take a bus to our airplane. It took off a full hour late and it seemed mostly due to horrendously slow gate operations"
Pros: "Free movies, able to text in flight"
Cons: "Annoying seat neighbor with bright light and computer screen on during entire late night flight."
Pros: "Would be better to allow blue Tooth headsets to view tv/movies did not have wired head phones and did not want to purchase them."
Pros: "Quick boarding, large overhead bin for storage, comfortable seat and headrest, convenient outlet for charging and great leg room. The flight was short, 1 1/2 hour so just drinks other wise you can purchase food. Crew were friendly and clean bathroom."
Cons: "Wish they include a better snack like nuts instead of a cookie, otherwise I would definitely fly them again."
Pros: "Medical emergency on board, crew kept calm. Luckily there was a doctor on the flight, he and the crew attended to the passenger. Reassuring to see such a professional team."
Pros: "The cabin was miserably hot"
Pros: "My flight was delayed by two hours, but I got to go on the earlier flight (that left at my original time), and they even gave me a Premium seat!"
Pros: "Nothing. I didn't take flight due to punishing re book procedure that Alaska employs to basically steal money from it's customers."
Cons: "They weight the value of 1st leg much higher than the return AND they want to charge you $125 change fee. My grandma passed away and I needed to reschedule my itinerary. Alaska stuck to their policies (you know, those pages of microscopic text that is written by lawyers for sole reason of screwing the customer.) I just felt really abused; told them to keep the useless "credit". I booked with Delta. At what point does a company forget who they are supposed to be serving? Perhaps the people that are actually giving you money and keeping you in business?"
Pros: "First Class was so comfortable. The attendants were efficient and attentive, and the breakfast meal was delicious."
Cons: "I wish there was a dinner meal, but the cookies were delicious too!"
Cons: "I went to the Intl terminal and asked a Virgin employee where to go and they told me to go to domestic. The Virgin employee at domestic told me to go back to Intl, and the Alaska employee told me I should have arrived earlier. I was upset that they were not helpful but I understand this was also my fault for not realizing I was on an Alaska flight in the beginning."
Pros: "More comfortable than i thought it would be. Very friendly crew."
Cons: "My luggage is missing. :("
Pros: "Alaska airline staff very friendly"
Cons: "4 out of the 4 flights were delayed"
Pros: "I slept most of the time, but from when I was up it went great!"
Pros: "After flight was cancelled, I called Alaska Customer Service and within 10 minutes, I was confirmed on the 6pm flight to Seattle. Alaska agents were calm and helpful."
Cons: "Flight was delayed with little to no information as to reason for cancellation. A gurney was seen taken down the gangway once the flight appeared. The flight was then cancelled. Passengers scrambled to get on next flight. Meal vouchers were promised but never handed out."
Cons: "My baggage were missing while tranfering from settle to seoul and i made several calls to alaska airline and asiana airline but nobody couldnt track my baggage. Eventually, my baggage arrived 1day after very evening time around 12:00am It feels like i shouldnt book any reservation through Kayak.com i believed booking platform. Unluckly, this happend. Feel bad"
Pros: "Play more Christmas carol during Christmas season"
Pros: "i always prefer alaska air or sw air because the service is best."
Cons: "i have no complaints"
Pros: "Once we were in the air it was fine. But lots of problems before - see following."
Cons: "This flight was very confusing and flow of information was poorly managed. I got an email about 3 hours before takeoff that the flight was cancelled, then another that it was reinstated. Then when I called to speak to an agent I was told it moved from one airport to another in a nearby area. There was a free shuttle from the original airport but I elected to take a taxi since it would be quicker and there wasn't much notice. So I made it to the new airport on time but those who came via shuttle took ages, delaying the rest of the passengers. Taxis should have been guaranteed covered for everyone so that we could have departed on time, which impacted on everyone's day. And the flow of information could be much more accurate and streamlined in the run up to departure instead of constantly being changed. It was very confusing."
Cons: "I'm still waiting to board FIVE hours delayed."
Pros: "Gina at Seattle Customer Service managed to get my on a flight back to my original Oregon location when it became evident that they couldn't get me to San Francisco as booked and I missed my appointments there."
Cons: "I never made it to San Francisco. After starting in Eugene they sent me to Seattle instead of Portland where I was way-laid for 5 and 1/2 hours Alaska posted a crew based delay on my flight to PDX and booked me on a flight an hour later to Seattle where I was going to have a 3 hour layover. The connecting flight was then delayed another 2 and 1/2 hours. I missed both my appointments in San Francisco and never made it to SFO. Also, they never sent me an SMS or email alert to the changes. The agent also had me wait at the wrong gate in Eugene. And they couldn't get me on any other flights to my original destination. I will reschedule my appointments in San Francisco and I will definitely be taking American Airlines or United Airlines."
Pros: "Nice friendly crew:)"
Cons: "Still haven't taken off! Late happens but it still isn't fun."
Pros: "All of the crew at the gates and at the airports were WONDERFUL! Very patient and accommodating. They dealt with some very frustrated passengers very well."
Cons: "This was the first time that i had to change AIRPORTS for my initial flight. This caused a HUGE delay in the initial flight. This was NOT communicated well to the passengers..... ALASKA AIRLINES could have done MUCH better with the communication of that delay and everything involved!!"
Cons: "We waited 2.5 hours at SFO for passengers but our they wouldn't wait 30 mins for the people on mine."
Pros: "Flights were on time Seattle to Spokane, blonde stewardess very funny during safety presentation, made you pay attention- this was on Seattle to Spokane leg."
Cons: "No food,no entrtainment., no music"
Cons: "no complains"
Cons: "I had to pay 25.00 for my carry on suit case because it was a little to big"
Pros: "Lots of leg space"
Cons: "The was a delay getting on and off the plane that totaled almost an hour."
Pros: "Suddenly it was turned into middle seats but they said I never selected seats but then said I selected seats only on the return flight because that sounds plausible. Like I somehow only selected seats on the return and I selected a middle seat then too. Nothing they could do about it. It was a birthday trip and the only thing that saved this from being utterly miserable is the short flight."
Lots of time on the tarmac at both ends. LOTS of crew announcements that didn’t need to be made.
The flight was ok, the baggage claim took almost 2 hours. :(
Very satisfied with all aspects of my jet blue experience. Highly recommended.
Delayed with no updates and zero taking care of passengers
Crew was arrogant and obnoxious. Wouldn’t help me pick up trash and another poured coffee on me twice, with one pathetic “sorry”. Flight attendants had so much baggage that passengers couldn’t find space in the overhead compartments causing a significant delay in our departure. In bound aircraft was late arriving from Haiti exasperating the situation. Based on this trip I would not recommend jet blue to anyone
Pros: "Amazing crew!"
Cons: "No delay"
Pros: "Mint seating and service is excellent."
Pros: "The crew was super friendly!"
Cons: "More food / food more frequently"
Pros: "They have hot towels and unlimited snacks"
Cons: "The crew on this particular flight was rude and one flight attendant in particular waddled so her hips hit everyone on the aisle seats and I'm not here to bump and grind with middle aged women. The inflight entertainment kept having issues and it was turbulent for most of the flight."
Pros: "Excellent flight attendants extremely helpful to make you comfortable"
Pros: "Great pilots who were very communicative. So glad the JFK to SEA route now has the newer planes with the mint layout."
Pros: "Jet blue has free potato chips and also allows you to watch television."
Cons: "Jet Blue provided 5 sequential delay messages over an hour. Their inability to better estimate departure is disappointing. The real problem is that delay was caused directly by the airline's incompetence. There were no weather issues, the takeoff spots were available. They simply failed to load snacks. Although there WAS a minor prior delay bc a slightly late plane arrival, we eventually were delayed about an extra hour to supply snacks on a 4-hr flight. Given the ground crew had EXTRA time to load and also considering the tiny set of options offered, this is senseless. Further, b/c they ran out of overhead bins, they offered to GATE check my luggage. This was essentially a lie - they put it with checked bags, unlike the gate checked items I watched others retrieve. The combination of these errors led me to arrive at the car rental desk after closure. This caused me to incur a taxi fare, so spend 30 min or so working out an alternative rental the following day, and then yet ANOTHER cab to the Car Desk to get the car. This is the only time in my hundred or so car rentals anything like this has happened. I will certainly think twice (or more) before booking Jet Blue again."
Pros: "Pretty average JetBlue flight. I love the direct TV and wifi"
Cons: "Annoying and time consuming to discover that I couldn’t check in for my flight anywhere besides the counter at JFK because I had two layovers and that JetBlue and Hawaiian had completely different itineraries for me. And then when the flight attendant who checked me in mocked my 2 layover itinerary and said there was a direct flight to HNL from JFK leaving later that morning, she at least could have tried to sell me a seat on that flight, rather than rudely laugh at me “I guess you can only do what you can do” like I was too poor or something. That was annoying. I’m bored of the JetBlue snack selection it’s been the same for years."
Pros: "The Jetblue lounge at JFK.. and the TV was pretty nice"
Cons: "To start, the plane was delayed due to inflight crew getting in late which is fine.. but our departure time never updated and the attendants were transparent but never mentioned a new time. After onboarding we got stuck on the tarmac due to traffic. Flight took off with turbulence to start and finally after 45 mins we got bottles of water. I asked crew if they would come around with more... I was starving and also have the perk of free alcoholic beverages in flight. I was offered neither and we only received chips 1+ hour into the flight. One of our TVs broke and the crew wasn’t helpful in an alternative... Overall worst Jetblue exp I’ve had to date, and I’ve flown with them a lot due to my Mosaic status.."
Pros: "The plane looked brand new Everything thing worked TV WFi Excellent staff. Could not believe I got all this for JetBlue Basic fare."
Cons: "Always the boarding process. Nothing to do with JetBlue staff they were excellent Passengers need to understand and adhere to carry on restrictions"
Pros: "L'espace dans l'avion - c'est la 1ère fois que j'en ai autant en classe éco ! Le personnel de bord, vraiment adorable, drôle et à l'écoute"
Cons: "Pas de distraction et collation limitée. Mais c'est vraiment un détail !"
Cons: "When I arrived at JFK after 14 hours long flight on Emirates, the service counter was understaffed with 1 hour long lines! Un-acceptable! Especially, since all I needed is to re-print my boarding pass, because US TSA would not accept the boarding pass printed by Emirates in India. The kiosk would not recognize my name on reservation! The kiosk did not recognize my recently issued US passport! Bloody annoying! Only able to print the pass after keying reservation code - yet, again not acceptable! The other, earlier attempts should have recognized me and found my reservation! Very upset with quality of service on the ground!"
Pros: "Price of ticket is about it."
Cons: "From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable."
Cons: "The flight was delayed 6hrs 30 mins and changed departure gate twice. At no point was there a gate change announcement overhead (there were gate change announcements made for flights to Bermuda, Boston and San Francisco). During the boarding process many people stood and went in before their group was called, one agent noticed it and told the agent checking the boarding passes “all of these people are group A?” To which the other agent replied: “no, but I can’t do anything about it”. If there are group assignments, they need to honor that, as some people pay to board earlier."
Pros: "Cabin crew were great at looking after us and we had plenty of legroom in coach!"
Cons: "The entertainment selection was a bit limited and there was no wi-fi."
Pros: "The crew was great, and so was a JetBlue pilot dead-heading in the seat next to me. I liked the space in the MoreSpace seat I paid for. I relieved that the upgrade seat came with boarding in the first group. Some airlines you pay for the seat, but you're still group 3 or 4 and, meaning all sorts of anxiety about the most miserable part of any flight, the dreaded fight for the overhead bins, wondering it you'll have to check the bag and then wait for it at the destination. Thank you for removing that."
Cons: "In flight entertainment wasn’t working correctly"
Cons: "The flight took off two hours late. We were suppose to arrive at our destination at twenty minutes after midnight, and instead did not arrive until 2:30 a.m. You felt like the pilot got on the plane when you did with no planning involved on how to get to Austin. I later learned that Jet Blue has the worst on time record of all the airlines. And you got nothing to compensate you for the inconvenience. I am really disappointed in Kayak for not making it known on our ticket that we were flying from New York to Austin on Jet Blue. When buying my tickets on Kayak, it appeared on my itinerary that all my flights were on Iceland Air. It was very confusing to me, as I don't travel very frequently. And airport staff is not very helpful when you are in this situation. Due to all the confusion, I will probably use another airline search tool for my next trip to see if I can lessen the confusion."
Cons: "I was delayed half a dozen times, only to be canceled. Rescheduled on a flight that was scheduled to depart two hours before the original flight. Rescheduled after an hour hold. That flight was delayed the following day. Was diverted to Baltimore only to find out only some of us on our flight are getting out by a rude agent. Then no information at all. Had to run to catch an amtrak. Later found out if I stayed I would have stayed another 13 hours in Baltimore. Missed work and had no one home to take care of my family. Oh, and travel insurance will not cover anything. The plane itself was falling apart. Seat was broken and dirty. Everyones lights were broken and it smelled."
Pros: "Literally the worst flight I’ve ever been on in my life."
Cons: "We were seated behind a woman who brought a sick cat into the flight. The stench of cat feces was overwhelming. When we addressed it with the staff, they were incredibly rude. I also shared that I had a very significant cat allergy. The staff continued to be incredibly rude, and eventually offered a single seat in the back, which would not accommodate the two of us. The woman next to us also expressed her extreme discomfort and was condescended and disrespected, as well. Shocking, miserable experience."
Pros: "The entertament options from new releases to tv shows was good .."
Cons: "The staff was disorganized and seemed a bit frantic at one point they announce a need for a doctor on board .. we where never told that the passanger was allright .. There was a chilld who sat behind me that kick my chair the entire time and stuck his hands in between which where sticky in between the seat over and over again grabbing me he was loud and sick with what seem to be a cold and kept touching me though the seat would not listen to the adult that was with him i understand that he is a child but this went on the entire flight which was over five hours my back is still not ok .. snacks where serve late into the filght once.. staff was not friendly..."
Pros: "Food was really good, but the cabin crew were up to JetBlue's normal outstanding service"
Cons: "The range of movies is still pretty poor (if you're a frequent JetBlue traveller)"
Pros: "Virtually nothing."
Cons: "Direct TV didn't work -- provided only one station, with a constant scroll across the bottom of the screen promoting the imminent start of movies that we're impossible to access. And even this one station would disappear from time to time. None of the seat-mounted controls worked -- including channel, volume, brightness, and music. And you couldn't even turn the damned thing off so it glowed in your face all through the overnight flight. In short, a terribly boring 6.5 hours aloft in terribly uncomfortable seats."
Pros: "Convenience of time."
Cons: "Was delayed but didnt know why. Sat on the tarmac for an hour and a half. My audio didnt work for my TV"
Pros: "Great crew and the standard JetBlue snacks, WiFi, direct TV"
Cons: "Needs to upgrade. TVs are tiny for a cross country trip."
Pros: "We boarded right on time and the boarding process was smooth."
Cons: "Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time."
Pros: "The convenience of landing and being so close to home. Only wished there were more flights avail with better times."
Cons: "1) The time of this flight is a bit much. I understand that it is close to my home but I know if Jet Blue adds 1 or 2 more flights, they would totally get booked up. The leaving JFK at almost midnight and then the time difference is horrible. 2)This flight had a child that got sick and we were delayed about 40-45 mins. Totally worth it but it made for an even harder time getting in at almost 630am PR time. 3) The turbulence was horrible. We were warned but so many customers were getting sick. Its was unpleasant to say the least."
Pros: "Service, equipment, timeliness were great."
Cons: "WiFi was so slow my email wouldn’t load. Wish for decent food on a five hour flight."
Pros: "Efficient boarding, capable crew, mbetter than standard free snack options. Decent amount of leg room due to it being an older plane."
Cons: "Could have used another round or two of water/beverage offerings as the cabin air is always so warm & dry. Disappointed in lack of power source for charging devices on such a long flight, but the plane seemed way too old to accommodate that."
Pros: "Friendly, capable attendants, smooth & efficient boarding process. A couple decent free snack options. Due to it being an older plane, leg room is decent."
Cons: "This and it’s return flight (back to back with a red-eye) are on an older plane without charging ports for all the devices we have nowadays. Makes it difficult to get a full charge to last for the 6 hour flight. Could have used another round of beverage offerings as the air is so dry and warm. Other than that nothing really to complain about!"
Pros: "Leg room was good."
Cons: "$5 for the use of a pillow. Boarding was a little confusing"
Pros: "The ride was a bumpy one. The captain kept us informed the entire way. It kept the lady next to me very calm and that was appreciated. The flight attendants were very professional and courteous."
Pros: "Attentive CREW and proactive."
Pros: "Good selection of movies, friendly staff"
Cons: "Seats did not breath at all and caused me to sweat. Placement of movie controls on armrest was very poor and caused me to continually stop the movie accidentally. Flight attendant did not inform me of the cost of beverages (or that they even had a cost) until after I had asked for two."
Cons: "Flight was delayed over 5 hrs. Not the airline's fault but waited in the help line for over an hr before the agent told me there was no earlier flight I could be placed on - she was incorrect. Pointed out that there was another flight that had also been delayed and therefore hadn't left yet - she agreed, put me on standby. At the gate, the boarding crew did not know what they were doing. The plane was 20% empty but crew made situation very hectic by giving standby passengers seats, taking them away, and then realizing there was actually enough room on the plane. Crew was friendly but incompetent in terms of problem solving."
Cons: "First thing, when i arrived to check my bags the lady giving help was useless, i was really stressed and i asked her some questions and she was answering upset, then i found a guy who help me to do my things there. In the boarding there wasn't any space for my things, my carry on bag and my personal item .. i was trying to get some help to one of the guys working inside the plane because the top compartment was full, when i ask him he just say that space is for all in the plane isn't suppose to be space for you there if some other guest took it.. I was really upset because i paid for my flight ticket and it was included my carry on and my personal item.. otherwise i know there is more people in the plane but is not like i brought more things than the ones i paid for... if you don't have capacity for all the guest you should say it before... The flight was delayed with an hour.."
Cons: "TSA held me up with a 30 minute bag check so I arrived for an 11:30 AM flight at 11:16 AM. I was told that because I was a minute late they wouldn't let me on even though the plane was still in the runway and connected to the terminal. I asked to speak to a supervisor and the agent disappeared for 10 minutes while the plane took off. I then went to go speak to a customer service agent who wouldn't even look at me while I spoke. She actually started listening to and talking with another agent while I was talking to her. Then when I was finished, she started arguing with me until another agent said "he's not worth it." JetBlue just lost my business."
Pros: "Free wifi, easy boarding, friendly and quick service"
Cons: "Could have used more direction to help people know where to load their carryons so they didn't put them too far forward in the plane"
Pros: "The crew was helpful."
Cons: "Flight was over two hours late. No excuse was given. Original Departure time was 9:30pm. Was receiving alerts beginning from that morning notifying of delays which continued as I waited at the airport that night. This seems to happen frequently and nothing is ever done to make it up to travelers. On the plane, the audio for the tv had static so you couldn't actually hear anything. It doesn't seem like you can turn the tvs off, which is annoying as they emit light, so if you want to sleep you have to deal with the light from your tv."
Pros: "Customer service and seat space."
Cons: "Food could have been better"
Pros: "Overall a pleasant trip, nice crew."
Cons: "Entertainment was off / broken for many seats. Mine was busted but my neighbor's worked fine. They made an announcement for broken seats to hook up to Wi-Fi for entertainment for same programming, but that would mean watching on my little android."
Pros: "The seats are wide with leg room, even on a center seat."
Cons: "Couldn't check in online, or at a kiosk, because my reservation couldn't be found. Of course, I did have one, and it took going to a counter to get it straightened out, but only after a loooong wait and then barely making it to the gate in time for boarding. Before a 90-minute delay."
Excellent service from the flight crew and flight attendants; modern / updated interior and seats.
The seat back entertainment screen didn’t work at my seat. Staff was great.
The plane was hot. my seatbelt was too small; of the 4 planes we were on on this trip, this was the only belt I had a problem with. The in-flight entertainment screen was not responsive so it was stuck on one movie the entire flight. This experience was very much unlike any other Delta experience.
Airport experience is exhausting. Extremely long lines for check-in and then even longer lines at TSA. Hand sanitizer stations are almost all empty and in the mens room, people are crowding together to get soap from one dispenser that has just a bit left... flight was no better than Southwest Airlines, and it took over an hour for the bags to start coming out. Delta bag claim attendant just said, "I don't know what's going on with them, just wait a bit longer".
As with the outbound flight, this return flight was not full - maybe 40-50%. As they started boarding they announced they located a few people the help with 'load a balance' of the aircraft. What they had done was to compress all passengers in the middle of the plane leaving no space between anyone. It is difficult to understand why everyone is required to wear Masks, then relocated to remove all space between passengers, when there was ample room to allow everyone to be seated with space between.
Great service during the pandemic.
As a silver medallion I don’t know how to request upgrade and when I call delta I have been on hold 3 times for over 2 hours each and can’t reach anyone.
Pilots found a smooth flight path! Wowza!!
Pros: "We flew from Anchorage to Boston via Seattle. If there had not been a delay in Anchorage, the flight would have been excellent. However, there was a mechanical problem earlier in the day with a plane to Cincinnati. Our flight was scheduled to leave Anchorage at 4pm, but Delta decided to take our pane from us and use it as a substitute for the original but nonfunctional Cincinatti plane. A ridiculous decision. The Cincinnati people already had missed all their connections, but now all the Seattle people missed theirs as well. When we finally got to Seattle 3 hours late (just before midnight), the desk agent said that Delta had no hotel rooms for us and also no hotel vouchers. We thus had to find a room and pay for it on our own. The next day, we had been rescheduled to Detroit and then on another flight from there to Boston. The flight to Detroit arrived nearly 30 minutes late, and we just barely made our connection. Had we missed it, we would have had to spend that night in Detroit. Delta did its best to keep the two of us together. On the Seattle-Detroit flight we were on opposite sides of the aisle in the same row, but that was in a row right behind a bulkhead, making it easy for us to walk over to each other. On the Detroit-Boston flight we were next to each other. Both flights were completely full, so Delta must have made some effort to keep us together as well as possible."
Cons: "Delta should not have made the dumb decision to take the Seattle-bound plane and use it as a substitute for the malfunctioning Cincinnati plane. Delta should have provided accommodations for the stranded travelers once they arrived in Seattle."
Cons: "Had unknown jump grade to much better seats No explanation given Too bad it wasn’t on a 6 hour flight"
Pros: "The crew members were nice and didn't bother while sleep when giving out snacks & drinks (I've had this done to me before, annoying). Plane was comfortable because it wasn't packed, so was able to have a seat empty in-between me. The entertainment offered was really good, the connecting to the Go-inflight WiFi was a bit difficult, but no biggie."
Cons: "THE DELTA TERMINAL AT HARTSFIELD AIRPORT, ATLANTA, IS DIS-ORGANIZED!!!! THERE WAS NO ONE GIVING PROPER INSTRUCTIONS FOR DROPPING BAGS OFF, PEOPLE WERE EVERYWHERE IN EVERY KIND OF MADE LINE!!! ALMOST 30 - 40 MINUTES OF WASTED TIME, THIS AND THE SLOWEST TSA PROCESS CAUSED MANY TO PROBABLY MISS THEIR FLIGHTS, INCLUDING ME (THANKFULLY MY FLIGHT WOUND UP BEING 3HS DELAYED - THAT'S NEXT). DELTA SHOULD INFORM TRAVELERS ABOUT TIMES WITH THEIR BAG DROP AND TSA!!! 3HRS TO GET A SMALL PART THAT ONLY TAKES 2 MINUTES TO FIX, I'M VERY GRATEFUL IT WAS FOUND WHILE ON THE GROUND, BUT AFTER 1 AND HALS HOURS COULDN'T WE HAVE JUST CHANGED PLANES!?!?! I WAS SUPPOSED TO BE HOME AFTER 10A, WASN'T UNTIL ALMOST 2P.."
Pros: "Cleanliness. Safety. Friendly."
Cons: "Delightful experience except at SFO checkin."
Pros: "Crew was solid."
Cons: "Don’t change my seat. Not on time. No food. Luggage with legally checked firearm sent to the wrong airport."
Pros: "Crew is amazing and friendly"
Pros: "Decent entertainment options and snack offerings."
Cons: "Last 6-8 rows were vacant and for some reason Someone was still seated directly next to me. Why on earth the flight attendants (otherwise great) didn’t make an announcement that there was no need to share a row and encourage people to spread out is beyond me. I mean this is the only flight I can remember in a decade that wasn’t nearly or fully booked, you’d think they’d emphasize that. Instead I got to be trapped like it was a full flight next to a guy with no concept of personal space."
Cons: "Space on airplanes"
Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Pros: "On time"
Cons: "Flight attendants not friendly"
Pros: "Smooth, efficient and timely."
Cons: "Seats weren’t assigned until at the gate even though checked in 18 hours before. Bag drop was horrible. No self service. Was inline for about 45 minutes."
Pros: "delayed, switched to another flight, delayed 3 times...crossed the border at 1am...terrible experience overall"
Cons: "Connection at Schiphol often tricky;"
Pros: "Food was so good. Crew was also very nice."
Pros: "Check in person was very helpful in rerouting our flight."
Cons: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Cons: "My monitor isn’t really working after rebooted. And the audio hole wasn’t tight enough"
Pros: "Every one but the gate agent at Detroit going to Seattle at 7:40 loading time on 4-11-19. She was mean and curt and would not get my seat corrected I had to sprint for at least a mile to even make it. We landed the same time they were boarding"
Cons: "The attendants on the Detroit to Seattle flight suggested I go talk to the gate agent to get my seat corrected. They said the flight was not full. So I did. To be greeted again by the mean agent you told me to take my rear and get it on the plane that the attendants didn’t know anything"
Pros: "free movies on the flight"
Cons: "The check-in process at SFO airport was poorly managed."
Pros: "Quick boarding process"
Cons: "Wifi stopped working halfway"
Cons: "Flight was delayed, for unkown reasons."
Pros: "The flight left on time and arrived on time, crew was pleasant and helpful."
Cons: "I am over 6 foot so comfort for me isn’t possible. It was an older aircraft so the seat monitor was of the older version but it did work and helped to pass the time while I was in my no leg room seat! I am NOT over weight! With turbulence there was only one opportunity for inflight beverage service."
Pros: "Boarded and left JFK on time and arrived 15 minutes early to Seattle. Love DELTA."
Pros: "The nice staff and entertainment options."
Cons: "I usually fly delta and have a great experience - unfortunately my flight from Detroit to Seattle was not. To start off, i was flying with two other people and we were not able to get seats together, and the whole seating process with delta is really difficult even when I had called weeks in advance to see if they could try and seat us together. I understand with main cabin tickets you can only choose your seat as you check in, but it would be nice to be able to request seating with a person/group you are flying with. I was placed in the very back row of a busy flight, and noticed that the horrible smell from the bathrooms which made it unpleasant. As said above, I normally have a pleasant experience.. but being a delta sky member I feel as though i do not really receive any differences as to a non-member. I hope this review helps for the next customers! Thank you."
Pros: "Had the whole Comfort section to myself!"
Pros: "On the first leg I liked the entertainment options. There were plenty of current content to watch and the screen was good enough. I still resorted to my iPad after a while but it was more because I wanted to watch something specifically rather than I had to. The food was decent but as usual the good stuff runs out before you get your turn. Order special food next time."
Cons: "I don’t like any airlines boarding process in general. They always seem inefficient and slow. I didn’t like the free headphones they passed out. They’re so awful that they really ruin whatever you’re trying to watch."
Pros: "I like Delta but this crew had such a shi**y attitude it was contagious. Yikes!"
Cons: "The gate staff and the flight staff. Rude"
Pros: "We boarded quickly, in zones. Staff were professional and courteous."
Cons: "Perhaps more than just 2 episodes of some TV programs eg Goldrush. Also more current shows."
Pros: "Staff were friendly and boarding was and getting off was easy because flight was super empty. Timeliness was appreciated too."
Cons: "Seats don't recline far enough."
Pros: "The seats"
Cons: "We purchased tickets together and our seats were not together when we checked in. We had one small roller bag for the two of us and we ended up having to gate check it along with 3 other people and then there was clearly enough room for it once we were boarded."
Pros: "The t.v. 's at each seat"
Pros: "Tons of free entertainment on the screen in front of your seat! Movies, games, and details on your flight, all available on your touch screen. USB charging is also available."
Cons: "No one told us they wanted everyone with a roller carry-on to.check their bags. An attendant told my sister that her bag needed to be checked. We did not receive this notification until we were at the gate, boarding."
Cons: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Pros: "I LOVED the 2 seater plane, so comfortable traveling with a companion and not having the third person."
Cons: "Boarding. It seems that it would be smarter to board from the back forward. I didn't have any food so I rated that wrong. Maybe add an N/A to the survey."
Cons: "One lavatory didn't work and we had to use the nathroom for first class..couldnt access bathroom half of the flight"
Pros: "Complimentary snack mini-meal. Early departure and arrival. Availability of extra seat and elbow room. Free movies."
Cons: "Entertainment screen would not tilt to comfortable angle when passenger in front of me reclined his seat, and the screen/system stopped functioning properly near end of flight."
Pros: "Getting to the correct destination."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Cons: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Pros: "Individual screen and USB port"
Cons: "No issues that could be controlled I.e. Person in seat in front for mine leaning way ......"
Pros: "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
Cons: "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
Pros: "The plane took off, flew and landed safely."
Cons: "When I bought my ticket, I didn't realize I would have to pay $35 to put a bag in the overhead compartment and $35 to check a bag; only a personal item under the seat in front of me was free (came with the ticket price). This resulted in the ticket being at least $70 more expensive than I anticipated. Probably could have gotten a cheaper flight overall. Also, the plane was 2 hours and 45 minutes late in taking odf, resulting in landing 1:00 am. I picked my flight time deliberately to avoid flying after about 11:30 pm. With the lateness of the flight, I probably could again have gotten a cheaper flight that was scheduled to land in the wee hours of the morning. Finally, the complimentary food was non-existent - didn't even get a cookie or small bag of pretzels. Did get a free drink and water."
Pros: "Nice crew"
Cons: "Smallest seats I’ve ever been in. Late departure because they forgot the plane’s security check in-between flights. Drinks served but no snacks."
Pros: "Crew was friendly and helpful"
Cons: "Wider seat"
Cons: "4.5 hour delay for maintenance issue, flight attendants were rude, uncomfortable seats"
Pros: "I had a middle seat and I was surprisingly comfortable."
Cons: "This was a 4 hour flight and they had no food -- really????"
Pros: "Easy check in and boarding. Nice crew"
Cons: "You have to pay to choose a seat with suncountry, which I chose not to do. Also have to pay for food, which I did not do so unable to attest for the quality"
Cons: "It now costs money to select ANY seat, to have ANY luggage whether it is carry-on or checked. The plains are old and poorly maintained (if I wasn't moved, the person in the seat in front of me would have crushed me by his constant backward leanings.) No longer a viable option to fly."
Pros: "Good value for the price."
Cons: "the crew did not announce where baggage pick-up was, so all of us had to race around trying to find it. The airport staff didn't know either."
Pros: "Service was great everything was easily taken care of absolutely no complaints"
Pros: "The flight crew was fine and got us there on schedule."
Cons: "Terrible leg room and seats are like sitting on a bench. Not happy with the person checking us in as claimed we did not sign up for the correct bags but couldn't argue so stiffed us with another fee. Amazed they don't have pay toilets but that may be coming. Except for the return flight already scheduled home I will seek a different company the next time we fly. Looks like the sun is setting on Sun Country compared to what it used to be!"
Pros: "The leg room"
Cons: "No tv or charging port for phones"
Pros: "Carry on luggage is now $40 per"
Pros: "It was great overall! the pilots take off and landing (my most unfavorite part of flying) did a wonderful job."
Cons: "The seats are pretty small and I had to pay extra for my seat. What's up witht hat?"
Pros: "Smoothly flight, comfortable, good customer service."
Pros: "The crew was great. I only gave 5 stars for comfort because the was one empty seat and I could stretch out a bit. I didn't have any food or rent a digital player. The flight was smooth and I loved that it was nonstop."
Cons: "Boarding was quite long and everybody was backed up the whole length of the jetway."
Pros: "I was seated close to the front so deboarding was quick. Crew was friendly."
Cons: "Had a middle seat in the row in front of an emergency exit so the seat did not recline. Seat wasn't all that comfortable to start. Fat guy sat next to me so I really only had 9/10ths of a seat."
Cons: "Not being able to choose seats"
Cons: "No comp food. No free entertainment. Over an hour late. But we boarded early then sat and waited due to crew member not being aware of schedule."
Pros: "Flight attendants were helpful and friendly, very professional. Would fly Sun Country again."
Cons: "Both entertainment rental and food cost high. Need to be consistent enforcing luggage bag size allowed as carry on."
Pros: "Boarding was fast and easy"
Cons: "The flight attendants were very attentive"
Pros: "Absolutely nothing"
Cons: "First flight was delayed by 2 hours with no notification, missed connecting flight, no apology given and worst seats on plane were booked for us. Had to wait over 5 hours for next flight which also ended up being delayed and no option of discounted upgrade even though 9 of the 12 first class seats were available."
Cons: "No peanuts"
Pros: "I am very tall and resent having to pay for leg room. Even when those seats are empty. I paid for an exit row seat just before boarding. Then on board someone was given permission to sit in an empty exit row seat. So why did I pay for mine? My legs literally do not fit in a regular seat. I feel this is discrimination."
Cons: "4 hours of delay with unrealistic time estimates on those delays."
Pros: "Efficient on boarding."
Cons: "Few Flights statements are too push. People are shutting down their device and told shut off now when they're in a middle of doing it. One person told her I am doing it now. Stop making Sdumtion. Really look and listen."
Pros: "Couldn't be smoother. Ahead of schedule."
Cons: "No meal"
Pros: "The flight was fine, crew very friendly. Other than the fact that too many passengers carry on too much stuff it was all fine."
Pros: "Friendly and attentive flight attendants and a very clean and well functioning aircraft! Thank you!"
Cons: "Wish that the seats would recline more than they do."
Cons: "Check in was kind of chaotic. I couldn't get my boarding pass in advance so I had to stand in long lines and I wasn't checking a bag. When I got to the kiosk they didn't have a seat for me, but said I had to sit in an exit row. That's fine, but it was kinda freaky to see all the seats full on the screen. It was just different compared to what I'm used to with major carriers. After I got my boarding pass, everything was smooth and professionally done. On time, arrived early, courteous staff, clean plane, etc. They were better than most major carriers in that regard I'd say. So a good trip overall."
Pros: "Pilot was great"
Cons: "Could not get boarding pass on line after an hour of trying. Could not speak to customer service by phone, 45 minute wait. Message said 2 wait until @ Airport which was stressful. Long line @ ticket counter."
Pros: "The price was excellent and the airline wonderful"
Pros: "No major issues. Just a normal flight."
Cons: "The gates switched and if the plane could be loaded from the back that would be awesome."
Pros: "The Sun Country and TSA people were very nice."
Cons: "No free snacks on the airplane!!!"
Pros: "We like flying Sun Country generally because they use the Humphrey terminal and the crew are usually very pleasant"
Cons: "Seats are way too close together - computer site wouldn't let us pick seats and we were placed right in front of exit row so we couldn't lean seatbacks rearward - took us 2 days to recover from back pain"
Pros: "The plane was on time. The cabin was clean. Seats were fine. All but one of the crew were helpful and kind. Excellent flight with a wonderful pilot(s)."
Cons: "One crew member insisted on her own HERDING of us all in line for the restroom. She treated us all like preschoolers. We were already working out the problem, when she took it upon herself to yell loudly at us all to make room for one person. She sheepishly explained away her actions. Horrifying. I have never felt so degraded on a plane. I can barely imagine, how she would have reacted, if any of us had approached her in the same tone and manner."
Pros: "The assistance and person driving wheelchair was vry good n helpful in Minneapolis airport."
Cons: "There was no one to assist with pushed the wheelchair. After leaving us till the Gate, we kept waiting for half an hour. Nobody turned up so I had to push the wheelchair myself. That was a really sad and unfortunate experience!"
Pros: "Loved the fact that you can check your carry-ons for free at check-in on full flights. We had planned to carry-on, but it was nice to have a free hand through the airport."
Cons: "The website function to check in ahead of time and pre-purchase checked bags did not work on either leg of our flight, so we had to pay $5 more at the airport. On our flight the other direction, they honored the online price. I was traveling back with a friend's wedding dress as my only carry-on, but had to fold it into a bag to fit their carry-on regulations. I could not hang it, as there were no closets."
Pros: "Check in staff and flight crew were friendly and helpful."
Cons: "Seats were awful."
Pros: "Frontier's hidden charges make me appreciate the experience with sun country even more. Up front and fair service with no surprises was Sun Country."
Pros: "I don't know if I will ever rate "comfort" more than "good", given that you're crammed in like sardines (just like any other airline - in Coach)."
Pros: "My name was incorrect on my passenger details, and when I called customer service, the reservation rep was very helpful in clearing the matter."
Cons: "It was a 20 minute wait to get through to a rep, but it's undertstandable for an airline."
Cons: "The website offers exit row for purchase then has an error message when you try to do so. I tried about 12 times. Then I called and was able to get an exit row seat and complete my check in for the flight. But that was a hassle."
Cons: "Can't do online check in without picking a seat, why don't airplanes board from back to front? There would be fewer traffic jams."
Pros: "The flight was turbulent and the seatbelt sign was on most the way to Seattle, but passengers kept getting up. The crew did a terrific job of reminding the passengers of the safety issue involved in moving around the cabin when the seatbelt sign was on. They had a lot more patience than I would have."
Pros: "I loved the incredibly cheap upgrades to the exist row. I paid only $10 to upgrade online the exit row had tons of legroom."
Cons: "There were no entertainment options, which is fine because I just slept the whole way."
Cons: "I had to cancel my flight due to a medical emergency and Sun Country Air would not refund. They basically said "too bad", sorry to hear that, and I ate the cost of my entire ticket. I will never fly this airline again nor will I recommend it to anyone."
Boarded late. Missed first landing attempt, landed almost an hour late and missed connecting flight.
Cons: "Plane was too hot!! Ac nor working !"
Cons: "No more comments!"
Cons: "We were delayed 3 hours for mechanical repairs."
Pros: "Crew were amazing"
Cons: "WIFI please for the god sake it’s a transatlantic flight"
Pros: "Friendly crew, good food and entertainment."
Cons: "Seat comfort and space aboard."
Pros: "My first time flying Alaska Airlines. Absolutely will be back. Comfortable, spacious seating. Staff was professional and friendly. Flight was seamless from beginning to end!"
Cons: "Excellent flight, no issues"
Cons: "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."
Cons: "The flight comfort was very bad. The plane was extremely warm and people we beginning to feel bad. Several mentioned it and asked multiple times to have the the cabin air conditioning turned down"
Pros: "The entertainment was good with WiFi that worked well"
Cons: "The flight delay was a hassle especially considering the estimated arrival was almost 1am. No information was provided as to why it was almost an hour late but it made for a super late night. Not to mention the seat was unbearably cramped making for an impossible inflight rest... wait, I just mentioned it"
Pros: "Nothing. I missed this flight because of a delay of my flight on Friday."
Pros: "Great Crew"
Cons: "More drinks"
Pros: "Not much"
Cons: "4 hour delay, downgraded equipment - AA is becoming a horror show"
Cons: "It was very hot on the plane."
Cons: "Speaker volume was too high."
Pros: "comfortable seats"
Cons: "Weather related, mostly, so not AA’s fault"
Cons: "One crew member is not particularly helpful when passengers needed assistance."
Pros: "On time"
Cons: "Tiny seats, no snack or napkin with the drink. Noise in back."
Pros: "Nothing, this was a miserable flight."
Cons: "Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it."
Pros: "Seats in general Economy ended up being fairly comfortable and headrests would bend enough to actually support my head while sleeping. Nice to have granual baggage tracking info in the AA app."
Cons: "Overhead entertainment video quality was horrible. Awful user interface for trying to figure out and use the personal device streaming entertainment. Did not order food on the flight, but options were very limited for a 5.5 hour night-time flight (8p EST -> 11p PST)"
Cons: "The bathroom supplies were not replenished. In fact, the facial tissue was empty at beginning of flight. When the toilet paper ran out, I finally informed the attendant and they fixed everything. It seems that checking on that stuff was not part of their routine."
Cons: "it was not BA flight American Airlines. For a 6-hour cross-country flight, there was no entertainment of any kind. More than that, no blanket or a pillow was available which made the trip so much worse. Worst of all, the last 90 minutes of the flight all the toilets ran out of water so they can't even be flushed. First time I have ever come across such a problem. Absolutely terrible."
Pros: "The flight crew were amazing!"
Cons: "Gaye agent refused to let me take my medically necessary medical equipment and meds on board. She refused to look at my Dr note that TSA had no problems with after screening. It was humiliating and horrible!! I have a video ad well as statements on the flight from other passengers regarding how she treated me it was horrible!!"
Pros: "Plane was new and entertainment was free. Great service too."
Cons: "American has improved a lot"
Cons: "Left s half hour late because they had to shift cargo, then we taxied on the runway for what seemed like a half hour. My wife and I purchased our tickets in July but could never pick our seats and ended up 9 rows apart."
Pros: "Flight was great. Crew was very attentive and the flight was under booked giving my wife and I an empty middle seat. The entertainment was vast consisting of movies and TV shows to pass the time."
Cons: "No entertainment and no gate printed on my ticket. My flight to Dallas was delayed and I had to waste time figuring out what gate to take a train to."
Pros: "Left on time, relatively comfortable considering I had already spent almost 9 hours on a previous flight, landed 30 minutes early"
Cons: "Mixed feelings about the entertainment app, I was pleased that something was available at all, however had the person sitting next to me not mentioned I needed an app to watch the in flight entertainment moments before it would have been too late to use the internet to download it, I would not have been able to use it, unless paying for a limited time package from AA to use the internet to download the app. A better job of advertising of the gogo app is needed more than the booklet in the seat pocket. Also I was only able to watch one movie, after that the system kicked me out saying high usage was making it not work for me. The gate changed a couple of times which had me trawling up and down the H and K concourses, could have done without that after the 9 hour journey I had already taken."
Pros: "Comfortable, very friendly helpful staff"
Cons: "Nothing, well I miss the movies shown on their divides rather than my tablet"
Pros: "Everything was great, but they didn't serve ANY complementary food on a 5 hour flight. What happened to lunch?"
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Pros: "It was not a full flight, so I was given an aisle instead of a middle seat...for which I was grateful."
Cons: "Flight was 6 hours...almost as much as my previous international flight, yet food and drink was only available for purchase. No entertainment options. Plus, wireless was $21! I needed to work and had to purchase, but that is really quite a rip off compared to other airlines."
Pros: "This flight was amazing! The crew was friendly and helped me when I had a panic attack from flying. It was very appreciated"
Pros: "Excellent crew."
Cons: "Obese people should have to declare their weight and pay for two seats."
Pros: "Comfy seats, great service, was a smooth ride"
Cons: "my entertainment system wasnt working, the headphone jack was not working at all."
Pros: "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
Cons: "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."
Pros: "He enjoyed everything about the flight it was comfortable the crew was excellent he met nice ppl thank you for the safety and class."
Cons: "Longer flights should have screens in the headrests"
Cons: "I asked the woman at the gate prior to boarding if there were electrical outlets on the plane. She looked it up and said, its an Airbus, yes they have outlets at each seat. I didn't worry too much about charging my devices at my layover because I knew I could charge them on the plane. When I got on it was clear that there was no outlets, no video on the backs of seats, no devices being handed out for purchase. Nothing. I'm definitely used to more updated planes, but I would have been ok without the misinformation. I ended up on a 4 hr flight bored out of my gourd—which could have been avoided."
Cons: "Despite arriving more than an hour ahead of time, I had to wait in a long line to get to the ticket counter and by the time I got there the assistant refused to check my bag. I then had the choice of catching another flight standby, possibly not even arriving on the same day, or changing my ticket for an obscene amount of money. I hope to never deal with AA again."
Cons: "As it was the continuation of an international flight, I believe I travelers like me deserved to be treated with free food and not just drink and water."
Pros: "Chairs were very comfy and wider than some airlines."
Cons: "Crew not overly friendly and not very attentive, and there were lots of empty seats so there wasn't much excuse. Also, I had an issue with the plane. I think no screens on a cross-country flight is not good business. Not everyone is savvy with go-go inflight. And if there are no screens, could there at least be outlets? I was so tired after my Paris flight and wanted to chill with some go-go entertainment, but my battery was low and there were no outlets. I know not all flights can have these luxuries, but if the flight is over five hours, I think it should be better equipped."
Pros: "I liked nothing."
Cons: "We boarded an hour early. It was at least 80° on the plane, and then everyone got on. The crew was very rude. They ignored everyone in coach."
Pros: "Free beverage"
Cons: "My bag was lost and it still hasn't showed up at the airport. Seems like I would get some kind of credit of some kind for this inconvenience."
Pros: "I was upgraded to the comfort economy after waiting 10 hours at DFW for my flight."
Cons: "After being in DFW airport for 10hrs all I wanted to do was watch a movie on board and sleep. Go figure, my TV didn't work. I called the attendant and she said she would reset them. The "resetting process" took a while. She attempted, and the other stewardess did as well. They said that the TV issue that *some* of the people were experiencing wasn't able to be fixed by them and only by the company that provides it's service. So there wasn't anything that could be done. I know that at least the two guys that were traveling next to me had issues with the tv monitors as well. It was just driving it home that I will never fly on American Airlines again. I don't ask for much these days while flying, it's not like it's a luxury anymore. But the saddest part is that customer satisfaction is completely out of the question. Just pay the extra money and fly another airline. -Deidre Fugate"
Pros: "I did not like have to stay in a hotel room when I could be sleeping in my room I'm on medication I don't even have my medicine with me because American Airlines had engine trouble in Dallas we went back to the Terminal 3 times before they ever got it fixed slit throat me late getting into Seattle and I missed the flight to Yakima I don't feel that this was my fault I didn't nothing to delay the airplanes and I walked as fast as I could to the terminal on in Seattle so I didn't have such a pleasure to little trip but your airline get put me up in a hotel but it's still not does not change the fact I have my blood pressure medicine and about 10 other medications but my blood pressure is the biggest and I will think twice before I fly Alaska Airlines again"
Pros: "I had my first experience in the Admiral's Lounge at O'Hare and enjoyed it very much."
Cons: "My traveling companion's tray table was disgusting when she folded it down for beverage service. She asked for a wet towel and the flight attendant was snarky but went to get one without even looking or asking to see what the problem was. Her entertainment console wasn't working so they reset it but instead it reset mine (two seats over) they did this again and I let them know it was resetting mine. I was told that I was not in the seat they were resetting for ...I inquired if perhaps they should try to reset mine and see if it would, in fact, fix hers..it did. When she slipped off her shoes the carpet was soaking wet. This was a really crummy, crummy flight."
Cons: "See above comments"