Daily cleaning, installation of cabin HEPA filters on flights to Japan
Japan will allow the entry of foreign nationals who need to move to Japan to study, work or join their family, subject to necessary visa requirements. Foreign nationals visiting for short-term business purposes are also permitted to enter, provided that they have a visa. However, the number of people permitted to enter Japan under these rules will be restricted, with priority given to those moving to Japan.
From December 24, Japan has restricted travelers arriving from the UK.
Starting November 1, all foreign nationals with the status of residence with a valid re-entry permit, are not required to obtain “the Letter of Confirmation of Submitting Required Documentation for Re-entry into Japan” or “Receipt for Request of Re-entry” when re-entering Japan from countries designated as an area subject to denial of permission to enter Japan.
Japan has restricted the entry of travelers who have been in or transited through Afghanistan, Albania, Algeria, Andorra, Antigua and Barbuda, Argentina, Armenia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Cameroon, Canada, Cape Verde, Central Africa, Chile, Comoros, Democratic Republic of the Congo, Colombia, Costa Rica, Cote d'Ivoire, Croatia, Cuba, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Rep., Ecuador, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini (Swaziland), Ethiopia, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Malta, Mauritania, Mauritius, Mexico, Moldova, Monaco, Montenegro, Morocco, Myanmar, Namibia, Nepal, Netherlands, Nicaragua, Nigeria, North Macedonia, Norway, Oman, Pakistan, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Republic of Congo, Romania, Russia, Rwanda, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Sierra Leone, Slovakia, Slovenia, Somalia, South Africa, South Sudan, Spain, St. Kitts and Nevis, St. Vincent and the Grenadines, Sudan, Suriname, Sweden, Switzerland, Tajikistan, Thailand, Trinidad and Tobago, Tunisia, Turkey, Ukraine, UAE, UK, Uruguay, USA, Uzbekistan, Vatican City, Venezuela, Zambia and Zimbabwe in the past 14 days.
Residents of Japan with “Permanent Resident”, “Spouse or Child of Japanese National”, “Spouse or Child of Permanent Resident” or “Long Term Resident” status who departed Japan with Re-entry Permission by April 2, 2020 may still re-enter the country, even if they have been in one of the above countries. Starting from 1 September, these travelers will also need to apply to their nearest Japanese Embassy or Consulate to receive a “Re-entry Confirmation Letter”, and may need to provide a PCR test result on arrival. Check the Japanese government’s advice on this process on the Ministry of Foreign Affairs website.
Nationals of China with passports issued in Hubei Province or Zhejiang Province may not enter the country unless they can prove that they haven’t been in those provinces in the past 14 days.
Travelers who were on the cruise ship ‘Westerdam’ may not enter the country unless they’re nationals of Japan.
Nationals of Japan, their spouses and children who can present proof, travelers with Special Permanent Residence Permits with re-entry permits from a regional immigration officer, and US military personnel may still enter the country.
Travelers and airline crew who have been in any of the countries listed so far in the past 14 days must submit a quarantine questionnaire and undergo a PCR test upon arrival.
Special rules apply to airline crew members entering Japan. Crew members must submit quarantine questionnaires and “Plan of Stay in Japan” declarations. Crews should adhere to the instructions provided in the quarantine document “Notice: For Crews boarding vehicles from areas subject to strengthened quarantine.” Airlines should arrange chartered vehicles (as opposed to public transportation) to transport crews between the airport and their hotel, and ensure that crews comply with the other rules during their stay in Japan.
Visa exemption for travelers from many countries has been suspended, and visas from certain countries have been invalidated. For more info, check here.
All travelers, including Japanese nationals, must present a negative COVID-19 PCR test result issued within 72 hours of their flight departure time.
Japanese nationals and residents are also required to sign and submit a Written Pledge when entering Japan.
Residents of Japan with re-entry permit must have a medical certificate with a negative Coronavirus (COVID-19) test result. The certificate must be in English and the test must have been taken at most 72 hours before departure and the sample collection method must be 'nasopharyngeal swab' or 'saliva'. Check the Japanese government’s advice on this process on the Ministry of Foreign Affairs website.
Travelers who are Japanese nationals and residents arriving from the UK or South Africa are subject to a 3-day self-isolation at a location designated by the quarantine station chief. On the third day they are required to take the COVID-19 test again. If the test is negative they will be allowed to continue the 14-day self-isolation as set out below. In addition, they are required to pledge to keep the location information and installing a COVID-19 Contact-Confirming Application (COCOA) when entering Japan.
All travelers entering Japan, including Japanese nationals, residents and dual national citizens, are required to take a PCR test at the airport and self-isolate for 14 days at a designated location (such as a hotel or own residence). In some cases, travelers may be asked to quarantine at an airport facility until test results return. During the 14 day quarantine period, travelers are not permitted to use any form of public transportation, including taxis, trains, and domestic flights.
Travelers transiting through Tokyo (NRT) must transit on the same calendar day.
There are currently 316 active cases of COVID-19 diagnosed in JP and 26 deaths as of May 11 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
ANA, United Airlines and Japan Airlines have waived their change and cancellation fees on flights to Japan. Confirm policies on booking site.
LATAM Airlines does not allow booking a middle seat on flights to Japan.
An average nonstop flight from the United States to Japan takes 14h 47m, covering a distance of 6369 miles. The most popular route is Los Angeles - Tokyo with an average flight time of 11h 10m.
The cheapest ticket to Japan from the United States found in the last 72 hours was $167 one-way, and $439 round-trip. The most popular route is Los Angeles to Tokyo Haneda and the cheapest round-trip airline ticket found on this route in the last 72 hours was $643.
Japan Airlines, American Airlines & ANA fly the most frequently from the United States to Japan.
Based on KAYAK flight searches, the most popular destination is Tokyo (83% of total searches to Japan). The next most popular destinations are Osaka (8%) and Okinawa (3%). Searches for flights to Fukuoka (1%), to Sapporo (1%) and to Tokushima (0%) are also popular.
Mt. Fuji is the highest mountain in Japan, lying just below the center of Honshu island and south of Tokyo. If you intend to visit the area you can fly to Tokyo Haneda Airport and get a connecting flight to Mt. Fuji Shizuoka Airport, about 50 mi away from the peak.
Of the two international airports serving the Tokyo metropolitan area, Tokyo Haneda Airport is the closer to the city center which is a little less than 9 mi away. Tokyo Narita Airport lies about 37 mi from the center of the city, so plan your travel itinerary carefully when booking your flight from the US to Japan.
Most international travelers tend to buy local currency once they arrive at their destination and all the major Japanese airports have currency exchange offices where you can buy yen to pay for your taxi, rental car or to use public transportation.
Yes, they do. All the international airports serving US flights provide facilities for parents traveling with children. These services include Baby Rooms equipped with changing tables and microwaves, nursing rooms for mothers with infants and Children’s Play Areas where the young ones can tire themselves out before the long flight home.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travelers know whether to wait or book now.
Scores according to KAYAK customer reviews
Cons: "Everyone was accomadating"
Pros: "This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep."
Cons: "The food was mediocre. Not terrible but not very tasty either. There is no wifi!"
Cons: "Need to improve the food qyality"
Cons: "Let me change my ticket due to a death in the family."
Pros: "Crew was great"
Cons: "Movie selection, food options, loud alarm before boarding"
Pros: "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
Cons: "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
Pros: "Everything was great"
Pros: "comfortable seats"
Pros: "The transit lounges at the new Seoul terminal are outstanding."
Cons: "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
Pros: "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
Cons: "My original seat assignments were not found so I lost my window seat on one flight."
Pros: "on time, good service and food"
Pros: "Very comfortable flight and very attentive crew. Food and service was great and great cocktails in the bar"
Cons: "Had to wait an hour in the air pane for a gate to be assigned in Seoul."
Pros: "The movie selections were pretty good and was enough entertainment for the long flight"
Cons: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
Pros: "Love the service on this flight! Super friendly and quick to service."
Cons: "The seat pocket in front of me was full with magazines. No space for any else. Like others airlines the seats were too narrow."
Pros: "The leg room was pretty generous compared to other airlines."
Cons: "The entertainment system worked alright but a bit old-fashioned. The airplane safety video seemed like it was made in the 90s. The food on the return flight was really bad"
Pros: "The staff was friendly and helpful"
Cons: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Cons: "not comfortable with the seats"
Pros: "The vegetarian food is better than what was served by the other airlines I've flown in."
Pros: "Excellent service"
Pros: "Crews are kind and nice. No complain about the service the crews provided."
Cons: "The chair, need to be more comfortable"
Pros: "seat size is okay,"
Cons: "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"
Pros: "The comfortable ride during the entire trip"
Pros: "Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented."
Pros: "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
Pros: "I LIKE IT"
Pros: "I like the City airport service in Seoul, you can drop off your luggage early so you can enjoy the city more."
Cons: "They are not quite ready for their electronic boarding pass and apple watch features. Although they have an App, it only goes far as checking in 48 hours early. The food is not good."
Pros: "Service was good... Entertainment and food was on par with what I expected"
Cons: "Delay leaving LAX, had a short connection, no one informed me that connecting flight was delayed also. I rushed to get to the gate to find out flight was delayed. Had to rush for no reason."
Pros: "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
Pros: "food was excellent, service excellent, I will fly Korea air in Asia whenever possible"
Cons: "No plugs for laptops"
Pros: "Very friendly crew and quick boarding process"
Cons: "Seat is a bit narrow,"
Pros: "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
Cons: "On 2 of our 4 flights on this itinerary, we were last to be served meals and there was only the Korean meal left. My husband chose to eat it both times but I declined... need to provide more western meals."
Cons: "Boarding would have been fast if the passengers seating in the back rows were called first to board, followed by the middle rows, and last to board, people seated in the fron rows (after of course calling the priority passengers. Traffic on the aisle would be avoided"
Pros: "the amount of baggage allowed. the food. the people i was seated with. the flight movie selection. the staff. the beer. the free toothbrush, toothpaste, slippers, jeju island water"
Cons: "i wish there was a way to elevate the legs when flying. my legs ache so bad when im on a long flight. maybe some sort of netting underneath the chair in front so you can put your feet in them."
Pros: "The ladies are polite, respectful and quiet. Food is fresh and tasty and the bathroom... What a difference!! Apparently they clean it all the time."
Pros: "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"
Pros: "This was my first time on Korean Air. The flight attendants were so kind and attentive to everyone. I was very impressed. I felt the seats had more leg room and leaned back further than airlines I've flown on in the past."
Pros: "Flight was on time , passengers were updated on the status of flght."
Cons: "Nothing everything is well."
Pros: "drink service"
Pros: "I liked everything about the flight except I couldn't sleep on a 13 hour flight."
Cons: "The lady behind my seat was big and with her purse I couldn't move my seat back enough. I'm a big man so I need more recline ability."
Pros: "I liked everything, their friendly and professional service a board!"
Pros: "GOOD SERVICE."
Cons: "I was going nuts the whole ride the TV screen was broken!!!!!!"
Pros: "Beverage service satisfactory."
Cons: "The fact that this JAL Flight was operated by Korean Air meant that not only was the staff different, the the plane itself was an older and smaller model with extremely little room and zero entertainment systems. Both of these developments were severely disappointing given that the 2 hour round trip was 440USD, and flying on a budget airline would have provided basically the same experience for much cheaper. Furthermore the flight was delayed for over an hour taking off at almost 10:00pm instead of 8:40pm. The meal service was quite disappointing as well given the long wait. This delay nearly caused me to miss the last train into the city, in which case I would have needed to take an incredibly expensive Tokyo taxi ride to my accommodation. This was avoided by luck alone, as the airport immigration lines at Haneda airport were uncharacteristically empty. All in all, it was a surprisingly frustrating experience and remarkably stressful. I have known JAL and Korean Air to both be excellent carriers and was quite disappointed to have such a poor flight experience could have been exceeded by an average Peach or Vanilla Air flight."
Pros: "Over all, satisfaction service! Food, courteousness & facility"
Cons: "None zero"
Pros: "The flight staff is always a pleasure to fly with."
Pros: "The service and the entertainment"
Cons: "Again, my special meal request wasn't found and I ended up eating nothing"
Cons: "Security screening in Maui was horrendous"
Pros: "The entertainment was nice. No need to download app."
Cons: "The complimentary snack was nice. We don’t have that in the mainland coast to coast flights. Keep serving it."
Cons: "Boarding process was messy"
Pros: "The crew was great and the flight was smooth."
Cons: "It would be nice if crew members would ask people to shut their windows for the bulk of the flight. It gets quite bright."
Pros: "I liked that lunch was provided."
Cons: "Although, the fact that lunch was free could've been made more clear. I ended up spending money on a snack box that I didn't need to spend."
Cons: "i liked everything about it"
Pros: "Cleanliness of the aircraft and friendliness of crew."
Cons: "Entertainment is not free, and you have to have your own device. The food was a very small snack for the length of the flight."
Cons: "They lost one piece of luggage. Waiting to see if they find it and its returned"
Pros: "Fast boarding"
Cons: "No entertainment"
Cons: "Every other flight I have been on does not make you pay for entertainment, headphones, or blankets. I will not fly Hawaiian again."
Pros: "We upgraded our seating for roomier and it was fabulous ..."
Cons: "The WiFi did not work and a snack instead of a meal and having a six hour flight with NO entertainment was not cool in my book"
Cons: "No vegetarian food and also the flight was late by almost 3 hrs so all our plans in honolulu on that was ruined."
Cons: "We ended up upgrading because kayak doesn’t let you assign a seat and we were the last to get a seat on a very full flight. I will never use Kayak again."
Pros: "Everything was fine in general."
Cons: "Turbulance but pilot did not addeess it by saying he would change altitude to avoid it."
Pros: "Friendly, efficient, professional service. Super smooth flight and great service."
Cons: "I was annoyed with the fact that everything cost money. The women next to me asked for water and the flight attendant said that she could pay for it or wait for breakfast. I was thirsty on the plane but I was not about to pay $8 for a bottle of water. I was also not happy that almost all the movies (with the exception of three about the sea) had to be purchased. Most planes now have at least an app with movies on it for free, especially on 6 hour flights."
Cons: "They charge for movies"
Pros: "So so happy I got the upgrade to 1st class! The seats were comfy, the flight attendants were so kind and the food and beverages were delicious."
Cons: "Plane was old. Airplane was freezing, they only hade blankets for sale. My husband’s seat did not recline"
Pros: "THE FREE FOOD AND DRINKS. THE SERVICE OF THE FLIGHT ATTENDANTS. THE CLEANLINESS OF THE AIRPLANE. THE BOARDING AND THE UNBOARDING PROCESS."
Pros: "Leg space was good.no inflight intertan"
Cons: "No onflight entertainment unless you fork over money for an IPad."
Pros: "Staff were amazingly friendly"
Cons: "Not much value for first class"
Pros: "Food was yummie"
Cons: "More leg room would be nice"
Pros: "Clean staff interior"
Cons: "Paying for entertainment"
Pros: "Wow talk about inflight service our flight home on American may now seem sub par"
Cons: "Not enough leg room though I’m 6 foot 5 most of the time there isnot"
Pros: "The food and hospitability"
Cons: "Entertainment options were few and outdated"
Pros: "The flight was very smooth."
Cons: "The give you a mandatory declamation form to fill out right at the end of the flight but they don't offer to loan you a pen to fill it out with - forcing you to ask other passengers if they can loan you one but they'e using theirs to fill out the same form.. In addition they require information I didn't have access to without getting on the Internet which of course I didn't have - very frustrating."
Cons: "It was way too hot. No airflow on the plane."
Cons: "Our flight did not leave til 8, boarding was from 7:15-7:40, we arrive a little late, 7:19, but still makable and they would not let us put our bags on the plane. Where is this policy made clear for people? As far as we knew we still had 20 minutes. Our options were we could pay 700+ dollars per person to reroute our plane, or we could go to Hawaii without our stuff, which was just not within reason obviously."
Cons: "When I asked for a blanket because the cabin was so cold they asked me for 10.- for each blanket!"
Pros: "We were Platinum so we could use the Premier Club room."
Cons: "I bought these tickets about two months ago. There was no option for seat selection. Despite the fact I bought two tickets when we finally got our boarding passes we were twelve rows apart. I tried to call Jet Blue (the actual airline) and they said they couldn't do anything over the phone. I went up to the gate and they said sorry, it was a full flight. When the cabin door closed, the seat next to me was empty, but we were taking off so I couldn't at that time move my wife. When they reached cruising altitude and they turned off the fasten seatbelts sign, I went back to where my was sitting but she was asleep."
Cons: "Pilot said it would be 15-20 minutes, it was over 2 hours. I paid for a movie on my flight From HNL to San Francisco but the entertainment system didn't work after I slid my card."
Pros: "Appreciate that Hawaiian serves meals. Always impressed with video productions and magazine quality. Safety video was new to me and well done."
Cons: "It was freezing, and while meals still are provided, there is a charge for blankets. Brrr."
Pros: "I really had a comfortable ride- thank you as always!"
Cons: "Everything was excellent"
Cons: "The tickets I got thru kayak lost the seat reservation. My family sat away from me for both flights. The tickets I purchased directly worked out fine. Won't be using kayak anymore."
Cons: "That we were so late, missed connection flight."
Cons: "No entertainment on plane. In other words, did not like having to pay for the movies. We pay so much money and no wifi in economy class"
Cons: "Pay for entertainmen"
Pros: "Hawaiian granted me an isle seat hat I requested after purchasing the ticket. I also appreciated the meal that was provided at no cost."
Cons: "I would have liked an "oldies" channel on the music program. I'm 70. (:"
Pros: "Our brakes were not up to par to land in Kauai. Detour to Honolulu. Sucked!!!!!!!!!"
Pros: "All services are great!"
Cons: "Too cold."
Pros: "Blankets and pillows"
Cons: "Attendant was not polite"
Pros: "The crew on flight 63 on the 28th of Aug. went out of their way & turned into lost baggage my prescription sunglasses. Maybe the cleanup crew also found them. I can't tell you what it meant to find them today in lost baggage. Awesome employees, I'll always fly Hawaiian air."
Pros: "It's my first time flying with Hawaiian Airlines. I must say that I wasn't impressed nor disappointed. However, the view when flying over the islands is amazing!"
Cons: ". I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation."
Pros: "The crew were attentive & accommodating."
Cons: "Food was not that good at all."
Cons: "Not enough drinks offered for 15 hr flight"
Cons: "No movies, seats were hard , could have used more beverages."
Cons: "food was so bad. bread/roll was served long after the food is served, due to zoning assignments. NO FREAKING INFLIGHT ENtERtainment the whole FReaking 14hrs of flight time. very poor, very bad for expensive airfare tickets"
Pros: "Good in flight entertainment, low cost, service okay"
Cons: "Bad service in terms of understanding things."
Pros: "I particularly admire the free media entertainment options and quality of the meals served!"
Cons: "I was seated in the middle of the cabin, where it is rows of four seats, and the way the space under the seats in front of them were divided caused there to only be three separate and staggered places to put carry-on bags. With all four of us in my row needing to put bags under there, it was dicey."
Pros: "The crew is all right helpful."
Cons: "The flight time keep on changing:("
Pros: "Very friendly staff and modern plane."
Cons: "Biz class was so so"
Pros: "Crew was very friendly and attentive, movie and tv options were great."
Cons: "I appreciated that I was given a gluten free meal but one side was hot and the other side was slightly cold still. I am not sure how that could be possible, but it was my experience on that flight."
Cons: "The baggages are very very late."
Pros: "On time. Good service"
Cons: "More leg room"
Pros: "I loved the space in Business class. It was comfortable and great for sleeping."
Cons: "The movies in the entertainment system were boring and the food fell short of what I would expect from business class."
Pros: "The chair was comfy! It could adjust to ANY position you need."
Cons: "My crab cakes were just mush and my tv remote didn’t work."
Pros: "Lots of space and warm, soft, pillows and blankets."
Cons: "My entertainment remote didn’t work and they ran out of mango juice and the bangus."
Pros: "Some of the crew are really friendly and accommodating."
Cons: "Space was very tight. I can’t imagine how the tall people can fit."
Pros: "Clean comfortable plane. Decent leg room. Attentive staff"
Cons: "Manila airport needs upgrades"
Pros: "Flights to Manila and Denpasar were fine."
Cons: "During the long 15hour layover to Bali, lunch and dinner vouchers were provided as long as you stay in the terminal. However, if you decide to leave the terminal, you had to relinquish the vouchers. No access was given to use the Mabuhay lounge and there’s not much options for rest or entertainment at Terminal 2."
Pros: "Broken tv control and head sets x 2 wish I could have used my bose"
Pros: "Why there’s an extra charge if you seat in row 53 below. They put me to row 71."
Pros: "Most ofit"
Cons: "Transfers in manill"
Pros: "Very nice attendant"
Cons: "Very irresponsible staff"
Pros: "Liked the crew - ground and in air folks are always awesome. Pinoy food is always yummy and their J&B Whiskey is always welcoming."
Cons: "Nothing except for the price. Checked again the following week and it was $100 cheaper. Sucks but what can I do???"
Pros: "Had to upgrade to sit at the bulkhead area. Seating areas are too tight."
Cons: "Sitting near the bathroom smelled very bad."
Pros: "Great crew, smooth flight, good selection of movies (economy)"
Pros: "Like the movies, but had a problem with the iPad provided"
Cons: "I did not like the smaller seats, spaces& the tv iPad . The stewardess were not quick assisting the passengers. They did not make sure the toilet supplies are replenished. The food were not good. I am a frequent flyer, the food they served were all the same."
Pros: "Japan is so nice and clean. People were very helpful. Good food."
Cons: "During my Manila 8 hour layover, someone forced tonight unlock my luggage, opened some gifts inside( canned candies) envelope containing money and gifts. At this point while writing this review, im not finish unpacking and will continue to check next day to make sure im not missing anything else."
Cons: "Unorganized for seating, they don’t prioritize family with a baby to seat together. 12:35am flight still delayed!"
Pros: "Service was even better on the second leg of the trip and the leg room and seat were very comfortable."
Cons: "More new release movies would have been good."
Pros: "all the services and the staff are all friendly.none"
Pros: "Nice crew. Delicious food"
Pros: "I liked the fact that it was relatively efficient terms of service on the plane. Flight attendants were courteous and hospitable, despite the fact that the flight was full. It was also a relatively smooth flight."
Cons: "First of all, it took a very long time to check-in, despite the fact that I had done web check-in the night before. I think a lot of people felt the same way. It took also a very long time before we took off. We were told that it was because of the luggage being loaded but it took almost 2 hours before we finally took off. In the plane, there was a man who was obviously intoxicated and was talking in a very loud voice. I think that someone should have spoken to him about his behavior and proper decorum on the plane. Also, the flight didn't have WiFi working on the plane as well (we were told that it wasn't working) and the seat back was broken. I wish that they had told us that ahead of time to manage expectations. I hope that the next flight that I take on Philippine Airlines will be better. I hope that these comments/suggestions will really be taken into consideration so that they can make their service even better because I would really want to use Philippine Airlines again."
Pros: "Fast boarding and very nice staff."
Cons: "Seats were hard to recline"
Pros: "The comfort of the cabin and the service from the crew was superb."
Pros: "I was really amazed with all the staff working for the airline. They were all very nice and helped so much with my handicapped mother before, during, and after our flight. It was already a long flight and very difficult so the staff definitely helped tremendously. The staff were very accommodating all throughout the flight. Very impressive customer service."
Cons: "We didn't have much leg room for the long 14 hour flight. And the paper towels in the bathroom were a bit thin so it was hard to dry your hands after washing."
Pros: "Was able to use the wifi to access the internet for free for 30 minutes of the flight. Can pay $20 to have it through the entire flight but limited to on 150 MBs. Transfer at MNL for domestic flight was flawless."
Cons: "Seat cushion was very hard. No movies were available on the individual screens. I could not get the myPAL app to work with the wifi and use the entertainment options on it. This was on RP-C7775."
Pros: "The crew was polite and boarding was okay"
Cons: "Being in a cramped space for fourteen hours in opinion is torture, they need to give passengers who travel 12 hours more leg room I am 6'2" and being cramp is not good."
Pros: "The friendly hospitality"
Cons: "The food"
Pros: "Nonstop route, and entertainment."
Pros: "Nice music while boarding. Good food."
Cons: "We boarded early yet it took 45 minutes to take off. No complaints besides that."
Pros: "Left on time, super friendly staff which is rare in my other options (usa carriers), the only non stop flight without layover available to me, faster than before by an hour, food really pretty good for airline food and lots of it. Good entertainment options for no extra charge. Did not get nickel and dimed over crappy movies and a bag of peanuts like USA based airlines love to do. Will use again as usual."
Cons: "Nothing except business class is so damn expensive. I would love to try it someday."
Pros: "The boarding was on time and it was a smooth landing."
Cons: "Departure time of 10pm..... didn't leave til after 11pm. and then we are sent to Guam. Nowhere on my ticket said we were to go to Guam. HORRIBLE SERVICE"
Pros: "I got to the airport at 4:45 am (who urs and 15 min before scheduled departure). The airport employees couldn't find my flight. They said the 1st ANA flight is not till 9:30 am. Then after 30-40 min of confusion, searching, etc, they sent me to another terminal which was 40 min away! Where they couldn't find my flight either at first. Then they finally came back and said that per their schedule, the first flight out is on ANA is at 6:45, not 7. And the reason why they couldn't find it is because it was only code share ANA but operated by Philippines airlines. As a result I missed my flight, missed my work and had to deal with co sequences. Unacceptable"
Cons: "Why do we have to buy water? It's just water!"
Pros: "Food was excellent!"
Cons: "They loose my luggage!!!!!!"
Cons: "The train at Chicago airport was broken. I walked to get the next gate to the other terminal."
Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."
Pros: "Upgraded to business class."
Pros: "I got upgraded to first class!"
Pros: "We had a very good experience with Air canada and will use Air Canada again."
Pros: "Food was pretty good."
Cons: "Taller so hard to get comfortable."
Pros: "Extremely helpful and accommodating! Thanks to all!"
Cons: "The seats are large, but they tilt forward. I'm 6'2" and have anxiety issues related to spinal problems. That forward pitch in the seat (half way up the seat) is an painful problem for people like me."
Cons: "Departure was late, causing me to have to run to the next gate"
Pros: "Friendly staff, decent food"
Cons: "Premium Economy seats didn't have leg rests"
Pros: "I had room!"
Pros: "Nice plane, solid food."
Cons: "Waaaay too hot."
Cons: "While booking the tickets I was told that my luggage will be checked in till my final destination but I had to collect them at Narita airport. I had to cancel my plans of sight seeing at Tokyo downtown due to this."
Cons: "See above."
Pros: "Long wait for ticketing and at customs during transfer"
Pros: "I was concerned the length of travel. The flight and staff were very enjoyable. The meals were tasty. Will definitely book again."
Cons: "My original flight was delayed by 3 hours, causing me to miss my connecting flight. Instead of arriving at 9:30 at my final destination I arrived at 1:30 am. Exhausted."
Cons: "Boarding gate very small"
Pros: "I liked that we got a lot of food, and the movies were very good. Groups for boarding made sense and we boarded quickly"
Cons: "it was late and despite being 4.5 hours there were no free snacks or food. Only one toilet which we could never use bc of constant turbulence."
Pros: "The ever wonderful Air Canada cancelled a bunch of the flights that I had originally booked 2 months before I left and marooned me in the Toronto airport for an 8 hour layover on my way home. Unacceptable. No reason given, no apology made, nothing."
Pros: "The seats were unbelievably squishy. And the crew was quite rough."
Pros: "Poor airline, always delayed, dreadful and unfriendly customer service. The only reason I flew with them this short trip was due to price"
Cons: "It was so great we didn't go. Got a refund you retards"
Cons: "This is the third time that I flight with Air Canada and the third time that my flight got delayed. Never again!"
Pros: "Staff was friendly"
Cons: "Uncomfortable seating"
Pros: "Everyone I came in contact with was amazing and super helpful!"
Pros: "Great airplane service, people and amenities"
Cons: "The departure time for the flight was 6:00am and there was no one in the check in counter until 4:15am. There was a long queue for the check in. Not a pleasant waiting time for the check in"
Pros: "I appreciated the timing of when they fed us. It was almost like they read my mind each time I thought... Hmm I'm getting hungry. The movie/tv selection was excellent."
Cons: "I felt cramp, which it's economy class so of course. But in the back there were tons of open rows and I wish they had spread us out."
Pros: "I had never flown before the day I flew with Air Canada, and the flight I had with them was an international flight to boot- about 13 hours. I was very comfortable in my seat, and caught a fair amount of sleep on the plane. The food was pretty good for "airplane food" reputation, and Air Canada's in flight entertainment is abundant."
Pros: "The plane was delayed and I had a short layover so I was maybe not going to make it to my next flight so they transferred me to another airline and was upgraded to first class for free!"
Cons: "I disliked that my flight was originally at 4 pm and the one that I was changed to didn't leave until 8 pm"
Pros: "Quick flight"
Pros: "The food was very good, and the alcohol was free even the second time around which i liked"
Pros: "It was excellent!"
Pros: "Everyone was super polite"
Cons: "Deplaning and entering the terminal was delayed substantially."
Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."
Cons: "No free alcohol. Lights didn't turn off ever so I could get some sleep."
Cons: "They stole some of my property of my checked bag. Bunch of thieves. Arrogant people like Sue from Vancouver. She is also nasty ugly."
Pros: "How quick it waz"
Cons: "How close the seats were"
Pros: "As a 6'5" guy, I was worried about spending ten hours on a plane. Air Canada made the flight enjoyable with comfortable seats (even in the economy class) and high quality flight attendants."
Pros: "It was better fright than expected. We didn't enough time to enjoy Canada airport . We made a onetime fright but took long wait at customs."
Pros: "I liked the way they handled the rain delay. Although inconvenient, they were transparent with the process"
Cons: "The lack of certainty whether we were removed or stilling our connecting flight to delay."
Cons: "once again quantity and quality of food was below that provided by the five other international carriers I have used in the recent past"
Pros: "On board service Comfortable seating and space On time dep. & arrival"
Airlines flying to Japan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Japan
Masks required on board, masks provided on flights to Japan
Social distancing seating
Middle seats unavailable to book on flights to Japan
Testing for antibodies, testing for symptoms for flights to Japan
Waiving of change fees. Search flexible flights to Japan