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Pros: "On time"

Pros: "Boarding very efficient."

Cons: "Boarding in New York could have been better organized"

Pros: "Everything."
Cons: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."

Pros: "Movies"
Cons: "I am satisfied with AA overall."

Pros: "Lots of Leg room"

Pros: "The boarding process ran very smoothly and they dropped us off right in front of the stairs of the plane so we didn’t get wet in the rain amazing"

Cons: "Air on the plane was stuffy"

Cons: "Check in and apps stuck in 80'"

Pros: "Good efficiency for boarding an good in air entertainment"
Cons: "Delayed for an hour while already boarded"

Pros: "Pretty much everything"
Cons: "Nothing"

Pros: "Everything"
Cons: "Nothing"

Pros: "Smooth ride"

Pros: "Everything ! Makes me what to travel to Japan more."
Cons: "I loved it"

Pros: "Overall is good :)"

Pros: "Nothing"
Cons: "Everything. I will fly out from Narita from this point forward."

Pros: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Cons: "No vegetarian options on the main meal menu"

Pros: "Rebooked me because I went to wrong airport — thanks"
Cons: "The business meal was just okay this time. Not as good as before."

Pros: "Very helpful and polite"
Cons: "I got a sore but comes the seat was not very padded"

Pros: "Friendly diligent staff"
Cons: "No announcement to acknowledge the bumpy ride"

Cons: "No AC"

Pros: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Cons: "Can’t think of any thing"

Pros: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
Cons: "Nothing, well done."

Pros: "The meals. The attention to service details. The seats are better."
Cons: "Ticket reservation follow up."

Pros: "Superb services!"
Cons: "I don't think there's anything I didn't like during my journey"

Pros: "Everything"
Cons: "more movie options!"

Pros: "Comfortable and service was pleasant"
Cons: "Like all of it except lack of vegetarian option for food"

Pros: "Awesome experience, nothing like any other. Will fly again."

Pros: "Everything"

Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."

Pros: "Service"
Cons: "Food, especially before landing"

Pros: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Cons: "They made me pay for a seat that they gave to other people for free. Really messed up."

Pros: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Cons: "No food offered, not even a biscuit, only very basic drink selection."

Pros: "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"

Pros: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."

Pros: "The flight went well and the 3 meals were interesting. The staff was professional."
Cons: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."

Pros: "All was fine"
Cons: "Nothing"

Cons: "Not much leg room"

Pros: "The airplane and all crevices"
Cons: "None"

Pros: "Great staff and washlet toilets on board."
Cons: "I ended boarding last not one of the first as other airlines."

Pros: "Friendly staff"
Cons: "only drink provided but no snack"

Pros: "Service and polite staff."
Cons: "Not much space between the seats for my long legs."

Pros: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"

Pros: "Everything"
Cons: "Free Wi-Fi would be nice"

Cons: "too little legroom seating is designed shorter legged Japanese"

Cons: "Some crew members from Hong Kong better make more effort to improve service skills."

Pros: "Amazingly polite, smiling happy people. Respectful, it actually makes your day to deal with employees like this."
Cons: "Nothing. Was great."

Pros: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Cons: "I don't have anything to complain about."

Pros: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Cons: "None"

Cons: "Everyone was accomadating"

Pros: "The first meal was awesome! The second one was so-so."

Pros: "Food was good."
Cons: "Not enough soft drinks and ice has to be asked for."

Cons: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."

Cons: "I’ll use Korean Airlines again!"

Pros: "Everything"
Cons: "More water"

Pros: "They are always friendly and comfortable seating"

Cons: "Let me change my ticket due to a death in the family."

Pros: "Clean comfortable"
Cons: "Vegan meal option needs more veggies"

Cons: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."

Pros: "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
Cons: "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."

Pros: "Everything was great"
Cons: "N/A"

Pros: "comfortable seats"

Pros: "The transit lounges at the new Seoul terminal are outstanding."

Cons: "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."

Pros: "Entertainment"
Cons: "A little bit crowded"

Pros: "Comfortable flight with a nice crew. An overall good experience."
Cons: "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."

Pros: "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"

Pros: "Got exit row seat. No extra charge."
Cons: "Everything was great"

Pros: "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
Cons: "My original seat assignments were not found so I lost my window seat on one flight."

Pros: "Very comfortable flight and very attentive crew. Food and service was great and great cocktails in the bar"
Cons: "Had to wait an hour in the air pane for a gate to be assigned in Seoul."

Pros: "The movie selections were pretty good and was enough entertainment for the long flight"
Cons: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."

Pros: "Bags were not checked through to Cebu because of the 10+ hr layover. Had to go out to arrival area to follow up on bag transfer. Korean Air wouldnt issue my boarding pass for my INC to CEB flight at LAX so I have to get in line again at the Korean Air check- in counter in INC then was told to go to Jin Air since it was operated by them. Jin Air wouldn't issue a boarding pass because my flight was at 8 AM the following day. I ended up sleeping at the predept area until the counter opened."

Pros: "Love the service on this flight! Super friendly and quick to service."
Cons: "The seat pocket in front of me was full with magazines. No space for any else. Like others airlines the seats were too narrow."

Pros: "The vegetarian food is better than what was served by the other airlines I've flown in."

Cons: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."

Pros: "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"

Pros: "Seats more comfortable than other planes"

Pros: "Food was ok, pretty clean, nothing special like I remembered"

Cons: "Staff were oddly unfriendly and I was awakened twice"

Pros: "The comfortable ride during the entire trip"

Cons: "I'm not happy about the condition of my luggage. When I received my luggage, the latch to close my suitcase was badly damaged. Half of one of the latches was broken off! My suitcase was not locked in the first place so there was no reason for anyone to be so forceful with it."

Pros: "I had a safe flight"
Cons: "The food selection was awful,and the crew was rude about altering if you didn't like what was available"

Pros: "I took me to my destination."
Cons: "I bought a Korean Air flight but it was a flight with another airline Jin Air. I felt ripped off, i could have bought the same flight for a whole lot cheaper. Well, i learned another lesson about business and how bigger airline uses their name to sell flights. Never again for me."

Pros: "Nice in-flight movie options. Friendly staff. Plenty to drink and enough to eat."
Cons: "Meal was chicken and rice and plenty to drink: water, coffee, soda. There was also pickled vegetables and tofu, but I was satisfied not eating those. Numerous intermittent announcements: [The usual preflight safety briefing, the mid-flight seat-belt and arrival eta announcements, the mid-flight turbulence and temperature comments, the customs-forms hand-outs, the duty-free inflight shopping opportunity announcement, the eventual apologetic conclusion of the duty-free, inflight shopping opportunity] together spoiled my calculated chance of finishing a short movie."

Pros: "I LIKE IT"

Pros: "Service was good... Entertainment and food was on par with what I expected"
Cons: "Delay leaving LAX, had a short connection, no one informed me that connecting flight was delayed also. I rushed to get to the gate to find out flight was delayed. Had to rush for no reason."

Pros: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Cons: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."

Pros: "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."

Pros: "Air Korea continued to be awesome"
Cons: "Still no laptop plug"

Pros: "crew, entertainment, overall a great flight(s)"
Cons: "air so dry in cabin"

Cons: "Boarding would have been fast if the passengers seating in the back rows were called first to board, followed by the middle rows, and last to board, people seated in the fron rows (after of course calling the priority passengers. Traffic on the aisle would be avoided"

Pros: "the amount of baggage allowed. the food. the people i was seated with. the flight movie selection. the staff. the beer. the free toothbrush, toothpaste, slippers, jeju island water"
Cons: "i wish there was a way to elevate the legs when flying. my legs ache so bad when im on a long flight. maybe some sort of netting underneath the chair in front so you can put your feet in them."

Pros: "The ladies are polite, respectful and quiet. Food is fresh and tasty and the bathroom... What a difference!! Apparently they clean it all the time."

Pros: "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."

Pros: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."

Pros: "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
Cons: "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."

Pros: "Service, comfort, and seat room."
Cons: "Everything was enjoyable on return flight"

Pros: "everything"
Cons: "nothing"

Pros: "Staff, food, flight.. everything was great."

Cons: "The crew of ANA was incredible. I think it is my best flying experience to Asia"

Cons: "Chair isn’t comfortable."

Pros: "Some of your reservations staff in Los Angeles needs to be counseled"
Cons: "Been more polite especially mike in your mileage program."

Pros: "Excellent service from the cabin crew."
Cons: "The Japanese (Washoku) breakfast was not as good as I expected."

Pros: "Meal, crew"
Cons: "1. inside temperature was so cold -especially at the 3rd route from la to tokyo -. 2. Economy seats are not declined, which means less pereonal space. 3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles."

Cons: "the seats are not reclined, not comfortable at all"

Pros: "Crew great but seating not so comfortable"
Cons: "Better Seats"

Cons: "Old Aircraft Interior, could be more comfortable"

Pros: "Excellent crew!"
Cons: "It could have been quieter."

Pros: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Cons: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."

Pros: "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
Cons: "Not much"

Cons: "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."

Pros: "Slept much of the time"
Cons: "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."

Pros: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Cons: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."

Pros: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Cons: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."

Pros: "The crew were very nice, kind and professional."
Cons: "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."

Pros: "Food is good. Entertainment options are fantastic"
Cons: "Seats are very very narrow"

Pros: "Easy checking process. Friendly staff"
Cons: "Nothing."

Pros: "It was alright."
Cons: "Prepare to wake up with neck pain."

Pros: "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."

Cons: "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."

Pros: "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
Cons: "No complain about the flight and the services."

Pros: "Excellent"
Cons: "N/a"

Cons: "airline is unprofessional the whole trip was canceled"

Pros: "Staff are super kind."
Cons: "---"

Cons: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."

Cons: "See subject line"

Pros: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"

Pros: "Service"

Pros: "Good communication, food and services"
Cons: "None"

Pros: "Everything excellent"

Pros: "felt Agent's kind care of elder (me) at Airport. Thanks."
Cons: "Full of passengers. Code Share!?"

Pros: "free movies"
Cons: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."

Pros: "Very nice plane, enough room, didn't feel cramped"
Cons: "Had to switch gates 2 times"

Pros: "Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still."
Cons: "The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment."

Pros: "The service and the seats"

Pros: "The flight attendants are super nice every time we fly with ANA, and the have great food."
Cons: "N/A"

Cons: "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."

Pros: "The flight attendants were very polite and kind."
Cons: "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."

Pros: "leg room!"

Cons: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."

Pros: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Cons: "The seats seem small and are ok in comfort."

Pros: "I love ANA airlines ❤"

Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
Cons: "N/A"

Pros: "Always happy to fly ANA but wish I cold fly direct from Vancouver to Okinawa. and return. Kansai? I fly there three time a year."

Pros: "Nice new plane"
Cons: "Delayed boarding"

Pros: "everything was so smooth!!"
Cons: "entertainment : wish there were more japanese comedies!!"

Pros: "It was clean and nice"

Pros: "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
Cons: "No instructions on how to use the remote for the television."

Pros: "nice sevice"

Cons: "More food variety"

Pros: "Friendly staff. Both two meals were awesome."
Cons: "Already done."

Pros: "The service, foods , sack ,"

Pros: "Food, service"
Cons: "The space"

Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"

Pros: "I liked the size of the cups for drinks: smaller than usual."
Cons: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."

Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."

Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"

Pros: "crew handled the tough crowd well, but were not extremely hospitable"
Cons: "food was disgusting"

Pros: "Singapore airlines never disappoints"

Pros: "Nothing."
Cons: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."

Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"

Pros: "They were polite."
Cons: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."

Pros: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."

Pros: "Short flight"
Cons: "N/A"

Pros: "Loved the food/Movies/seats."
Cons: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"

Cons: "Little or no room in Economy"

Pros: "Excellent attention to service and comfort."

Pros: "Staying in a hotel for 24 hours."
Cons: "Not actually making it to Japan."

Pros: "Friendly attentive staff. Excell ent food and great. Service."
Cons: "Really crowded seats in economy."

Pros: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."

Pros: "The seats are very comfortable. There was ample entertainment."
Cons: "No complaints at all. They are very professional and I would chose them again."

Pros: "Everything"
Cons: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"

Pros: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Cons: "Nothing bad to say about this flight. Great airline."

Pros: "Crews were all nice, respectful and helpful!"
Cons: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."

Pros: "Food and good service"
Cons: "None"

Pros: "Excellent"
Cons: "All good"

Pros: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Cons: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."

Pros: "I like the personal TV, my foot rest and water holder frequent water serve,"
Cons: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"

Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."

Pros: "I paid for an economy class ticket but got first class service."
Cons: "Nothing"

Cons: "My Vegan meal was terrible."

Pros: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Cons: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."

Pros: "The service and fast flight"
Cons: "N/A"

Pros: "the crews were very polite and very helpful"

Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"

Pros: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Cons: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."

Pros: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Cons: "Sound quality of ear buds was not good. No issues if you travel with your own."

Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."

Pros: "Made Econ class feel like biz :)"

Pros: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."

Pros: "Customer service and food couldn't be better."

Pros: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"

Pros: "Almost everything"
Cons: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."

Pros: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"

Pros: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."

Pros: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Cons: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."

Pros: "The flight attendants were super attentive and took great care of me, even bringing me headache medicine."
Cons: "I was in a front row seat which meant using my table in the armrest would wake up my neighbor. (Not a big deal but a little awkward) It was also hard to sleep because the seats didn't recline enough."

Pros: "It was the best service ive ever had. The flight attendants came right away and were always coming up the aisle making sure we eye well hydrated and fed"

Pros: "The flight staff were very friendly and always seemed to be eager to help all the passengers. The menu on the flight was also excellent. Wonderful flight"
Cons: "The layover in Japan was not exactly what I hoped for but I managed OK. Short layovers work better for me."

Pros: "the seat are comfortable. Flight stewards are responding to anything I need but on the downside, lavatories are clogged most of the time ( maybe because too many are using it.) Another issue is the travelers card, the letters are printed too small that seniors like me can't read it inspite of the fact that I'm wearing my eyeglasses."

Cons: "The websites should be improved that allow users to login."

Pros: "Crew was very good. The food was better than most."
Cons: "The toilets should be checked for cleanliness more often, and supplies replenished."

Pros: "Nice crew, direct flight to LAX."
Cons: "Philippines Airlines has two things it could improve on: one is the food, which is probably the worst of any airline I’ve flown on in recent years. But the thing that is most problematic is that it is not a member of any alliance. I live in Manila, but only for a year or two, so would be nice for those miles to be transferable. If PAL didn’t have the only direct flight from Manila to LAX, I would avoid the airline altogether for long international flights."

Pros: "On time"
Cons: "The ride..."

Cons: "Didn’t like the portion in Manila airport where they take away your passport! I understand you don’t have a say in that but maybe giving customers clear instructions or expectations would help"

Cons: "Clean the rest room and fix the lavatory"

Cons: "I have wheel chair and the crew of PAL is ignore it they dont like the same with Asiana and Korean Air they approuching us..."

Pros: "The crew was helpful and patient. Toilets were always clean."
Cons: "Beer was not available. Sometimes the type of food was not available in the coach class."

Pros: "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
Cons: "They have should have a refund policy and they should have hire more profesional when in comes to customer service."

Pros: "Good in flight entertainment, low cost, service okay"
Cons: "Bad service in terms of understanding things."

Pros: "not any games to play on the behind seat screen, it helps to pass the time..."
Cons: "The food was just ok,,,,could have been better.."

Pros: "Crew was nice and helpful. Seats were decent for economy."
Cons: "Charging outlets for non phone devices."

Pros: "The food was great and so was the entertainment."
Cons: "The service was overall very good, but the attendants would come drop off the food and then not come back to pick up the trash for an hour or so at times. Other than this, I would recommend"

Pros: "Crew was very friendly and attentive, movie and tv options were great."
Cons: "I appreciated that I was given a gluten free meal but one side was hot and the other side was slightly cold still. I am not sure how that could be possible, but it was my experience on that flight."

Pros: "Absolutely:$"

Pros: "The crew is totally unprofessional and uptight"
Cons: "A more professional and well trained crew"

Pros: "On time. Good service"
Cons: "More leg room"

Cons: "The amount of time waiting for our luggage to come out. There was a good 15 mins of nothing"

Pros: "Food is better than most economy boarding and friendly cabin crew service."
Cons: "The tv screens and navigation feels dated, and earphones are a bit combersome. Probably got an older plane though."

Pros: "The crew"
Cons: "Stop trying to be cute with boarding procedures. It adds more frustration as it is."

Cons: "The gate was too far"

Pros: "I observed that the crew were doing there very best to help with the passengers and their concerns. I also saw that they were on top with regards to cleanliness especially the lavatories. I also like how they treat each and everyone with respect especially the older people that we are with."
Cons: "PAL - Plane Always Late! it seems that this meaning to the acronym sticks really good with our flag carrier. I was observing and trying to get some information on what is happening or reason for our delayed flight but to no avail. The captain's explanation makes no sense. With a 3 hour delay, I knew and felt that It would not be a great ride because right from the very start it already started wrong. I was already stressed out from the very beginning even though i saw in the cabin crew's effort and super great service towards especially to our older passengers their dedication and passion to serve. I was really looking forward to this flight but I guess this was one of those days that all you could do is close your eyes and stretch your patience. One other bad experience was getting on Terminal 1. Great improvement but it could be still better. Can't connect to Wifi (its asking me my number on the US when I did not sign up for roaming and for sure will not be able to get the code that they will send on my number) Last year was better, just log on and boom! Impressively lightning wifi speed connection. No questions or log ins and you can safely assure and text your relatives waiting patiently outside that you are there waiting. I just wished we went to Terminal 2 instead. But I guessed it will also be the same because everything started on a bad start with that 3hour delay. They were lucky most of the passengers were excited to be home and sleeping!"

Pros: "Crew was very professional and was quick to address any needs of the customers"
Cons: "Better choice of foods"

Pros: "The treatment by the crew makes you feel like you’re home. Attendants were nice and helpful. Responsive."
Cons: "Boarding was delayed due to Korean air that was scheduled at 11:30, but our boarding was at 11:20. Then the bags took so long to get to the carousel. Other flights like the Qatar Air has bags waiting for the passengers. The SFO flight’s bags also were serviced better."

Pros: "Landing was perfect"

Pros: "I liked that the lady at the front desk turned us away and we weren’t able to board our flight due to not having a passport that extended out six months to expiration."
Cons: "I did not like the fact that I booked my flights months in advance and would have done this adjustment with Our ample time and not one person informed us about our passports from kayak or Philippine Airlines. It was disgusting that I had to lose my flight and not even receive any kind of courtesy from them or you as far as even a partial refund or any kind of acknowledgement. We just booked other flights without your product. Terrible experience. i am just appalled at the kind of service kayak offers."

Pros: "Flight was on time."
Cons: "No entertainment at all. This particular Philippine Airlines flight (PR113) from Los Angeles to Manila of July 7, 2018 did not have TV monitors, not even a USB port. Yes, they were iPads to hand around but it was not enough for everybody. Yes, we have cellphones but without a USB port, how do we recharge our phones? Sure we have power banks -- but why would we use it up on entertainment when we will definitely need it to communicate once we get to Manila? For a short flight, fine. However, for a long haul flight of 13 hours or so? Have mercy!!!!!"

Pros: "We were led to board the aircraft early but ended up sitting inside the plane for half an hour past our scheduled departure time to await boarding of other passengers connecting from other flights."
Cons: "Long wait time inside the aircraft past the scheduled departure time to await other passengers connecting from other flights."

Pros: "Japan is so nice and clean. People were very helpful. Good food."
Cons: "During my Manila 8 hour layover, someone forced tonight unlock my luggage, opened some gifts inside( canned candies) envelope containing money and gifts. At this point while writing this review, im not finish unpacking and will continue to check next day to make sure im not missing anything else."

Cons: "Traveling with kids we paid the higher price for a supposely non-stop flight (other better airlines were cheaper with 1 stop). In reality, it made a refueling stop in Guam. This was not disclosed when we bought the tickets. We got an email the morning of the flight telling us the arrival was delayed by one hour still nothing about a stop. We found out when we were checking in at the airport. Then, while stop on Guam, we got email saying the flight is 2 hours late! WTF"

Pros: "Entertainment and the crew was really good"
Cons: "Boarding was terrible. Took over an hour and a half to just board the plane. Could have been done better. Left almost 50 minutes late because of boarding"

Pros: "Service was even better on the second leg of the trip and the leg room and seat were very comfortable."
Cons: "More new release movies would have been good."

Pros: "3 meals. Super kind beautiful attendedTs"
Cons: "Nailed in the els How by serving cart while dead asleep!"

Pros: "The only thing I like is the straight flight of otherwise food was ok"

Pros: "Other than a crew member that was quite rude all else was ok"
Cons: "Flight attendant was quite rude and snippy... all other crew members were just fine"

Pros: "Crews with good service but just notice they treat us different by giving drinks etc my seat mates she gave a full can of drinks and yet mine was like a sample cup. Comfort is not good really especially for long hrs of flight. But it’s expected for economy class. Also my baggage took so long. I would still fly with PAL it’s non stop and the feel of Filipinos are nice to experience"
Cons: "The food it’s was terrible sorry. I was expecting a good food from our Homeland and yet they were serving some foreign menu I flew with PAL because I was expecting to have a good meal for a long trip and the crew was giving me a small amount of drinks while my seat mates was having a full can I knownits a small thing I just need to understand why?"

Pros: "Fast boarding and very nice staff."
Cons: "Seats were hard to recline"

Pros: "The comfort of the cabin and the service from the crew was superb."
Cons: "Nothing"

Pros: "I've always enjoyed the service I receive on Asian carriers. Last night was the first time I have experienced PAL. I had read some not so good reviews so I was skeptical and canceled my first booking. After looking at other options, I discovered PAL's direct flight from Los Angeles to Manila was the best option so I took a chance. From the moment I check in at the ticket counter in Los Angeles until we landed in Manila, I received exceptional service, tasty food and a clean environment. I have flown several Asian air carriers and have had great experiences on them all. PAL delivered the same experience I have come to love when traveling to Asia. I will definitely fly them again."
Cons: "The only thing I didn't like was not having discovered PAL before"

Pros: "The boarding was on time and it was a smooth landing."

Pros: "Food and crew"
Cons: "There was only entertainment on your phone or iPad"

Pros: "I got to the airport at 4:45 am (who urs and 15 min before scheduled departure). The airport employees couldn't find my flight. They said the 1st ANA flight is not till 9:30 am. Then after 30-40 min of confusion, searching, etc, they sent me to another terminal which was 40 min away! Where they couldn't find my flight either at first. Then they finally came back and said that per their schedule, the first flight out is on ANA is at 6:45, not 7. And the reason why they couldn't find it is because it was only code share ANA but operated by Philippines airlines. As a result I missed my flight, missed my work and had to deal with co sequences. Unacceptable"

Pros: "Very good cobfort and assistance"
Cons: "Entertainement system was bad, few options, no wifi as indicated before"

Pros: "Food was excellent!"

Cons: "I'm 6'2" and just barely fit into my seat. Two inches taller and I wouldn't have fit at all. I know they're marketed towards a primarily Asian audience, and the plane was totally full, but don't expect to be comfortable if you're bigger than 6'."

Pros: "Earlier arrival in MNL on the return flight than expected. Everything went smoothly."
Cons: "Delay in flight from MNL to LAX but not really that much of an issue considering traffic in LAX on a Friday night. Online check-in was not working for the return flight to MNL on Dec 30. Was a little too strict on the check-in luggage. Should consider total weight rather than per luggage piece."

Pros: "Overall flight and crew service were excellent"
Cons: "I wasn't able to enjoy the entertainment due to poor wifi connection"

Pros: "comfortable plane, nice crew, on time"

Pros: "Nothing"
Cons: "Everything, so I bought a ticket back with Cathay Pacific."