There were about 20 people on the flight. It was like getting business-class service from the crew.
Pros: "The seat was comfortable, the food was delicious and the aircraft was clean."
Cons: "Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore."
Pros: "At least it was delayed so we could make it to SFO."
Cons: "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
Pros: "The experience was really good. I’ll be using JAL again."
Cons: "Keep doing a good job."
Pros: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Cons: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
Cons: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Pros: "Seat super comfy"
Cons: "All okay"
Pros: "Crew was attentive and informative of delays"
Cons: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Pros: "The crew members polite and nice."
Cons: "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
Pros: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Pros: "The crew were very friendly."
Cons: "The entertainment selection is really small."
Cons: "Check in and apps stuck in 80'"
Pros: "Good efficiency for boarding an good in air entertainment"
Cons: "Delayed for an hour while already boarded"
Pros: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."
Pros: "That I probably won’t have to deal with AA for a while."
Cons: "The boarding process was a joke. No seat assignments until the last second. The front desk personnel would not help us with a seat assignment and said they were “working on it”. I sat down with my wife in the waiting area and observed the front desk personnel joking around with each other for the next 45 minutes before the flight. Very unprofessional and not helpful. Not a good way to represent your airline."
Pros: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Cons: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Cons: "The crew kept accidentally bumping my chair and never apologized"
Pros: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Pros: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Cons: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
Pros: "Flight was comfortable enough"
Cons: "4 stars for food and entertainment as it was only an hour flight."
Pros: "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
Cons: "Nothing, well done."
Pros: "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
Cons: "Can't really say anything bad! It was great!"
Pros: "The meals. The attention to service details. The seats are better."
Cons: "Ticket reservation follow up."
Pros: "The Crew"
Cons: "This terminal is not easy to find. You have to take bus from the main terminal."
Pros: "JAL is a great airline. Love flying on them. great crew. roomy and comfortable."
Pros: "Boarding and crew"
Cons: "Lost luggage"
Pros: "Superb services!"
Cons: "I don't think there's anything I didn't like during my journey"
Pros: "Good quality food. Between-meal snacks. Great selection of media entertainment. Convenient power available at each seat including USB right in front of you. Many handy pockets in front of you for storing various items."
Cons: "Little surprised that the attendants were a little difficult to understand in English. I imagined their English would be pretty good."
Cons: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Pros: "I liked the overall service and professionalism."
Cons: "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
Pros: "Check-in was swift and painless. Crews were pleasant. They gave my daughter a small toy before take off which made her happy. The seat was noticeably wider than any other airline I had taken before."
Cons: "Food was so so...although my daughter liked her kids meal (tater tots, chicken nuggests, veges, jam sandwitch, fruits, ice cream.)"
Pros: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Cons: "They made me pay for a seat that they gave to other people for free. Really messed up."
Pros: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Cons: "No food offered, not even a biscuit, only very basic drink selection."
Pros: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Pros: "The flight went well and the 3 meals were interesting. The staff was professional."
Cons: "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
Pros: "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
Pros: "Service was amazing and made me feel like I was in first class."
Cons: "The food wasn't good and the seats seemed outdated relative to other JAL flights I have taken on this route."
Pros: "The airplane and all crevices"
Pros: "The food and plum wine. The entertainment packet was nice too!"
Cons: "The folks coughing on the plane."
Pros: "Service and polite staff."
Cons: "Not much space between the seats for my long legs."
Pros: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
Cons: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
Pros: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Cons: "too little legroom seating is designed shorter legged Japanese"
Cons: "Some crew members from Hong Kong better make more effort to improve service skills."
Pros: "Great entertainment options. Didn't try the food but I never do. Friendly and helpful staff."
Pros: "nothing at all...horrible aircraft, horrible flight"
Cons: "1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!"
Pros: "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
Cons: "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."
Cons: "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
Cons: "I hated everything about this 8 hour flight. Going to and coming from Toyko. The seats were EXTREMELY, EXTREMELY uncomfortable. I had to keep adjusting my body because my lower back was in so much pain. I ordered a kosher meal for both my sister and I but they only bought it for her. When I asked where was mine they said they didn’t see my name when I was the one who bought the tickets. It was extremely frustrating. I will never fly on this airline again."
Pros: "Food, seat comfort, service"
Cons: "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
Pros: "Well maintained plane, nice staff and over very comfortable."
Cons: "The wifi worked only 1 hr of the 3 hrs I bought"
Pros: "Some of your reservations staff in Los Angeles needs to be counseled"
Cons: "Been more polite especially mike in your mileage program."
Pros: "The seat was great."
Cons: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
Pros: "Onboard service was perfect - prompt, friendly and professional"
Cons: "The cabin was always kept a bit warm"
Pros: "Great service!"
Cons: "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
Pros: "Crew was very friendly and the service was reasonably good."
Cons: "Seats were not very comfortable."
Cons: "Old Aircraft Interior, could be more comfortable"
Cons: "Bigger seat, but compared to other experiences it was very good."
Pros: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Cons: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Pros: "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
Cons: "More western food options, better selection of tv shows for entertainment"
Pros: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Pros: "The cabin staff were extremely caring."
Pros: "empty flight, foods tasted good."
Cons: "The seat was uncomfortable. Entertainment choices were limited."
Pros: "Crew was good. The food was good quality."
Cons: "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
Pros: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Pros: "Loved from the booking on kayak and all the services provided by the airline until landing."
Cons: "Nothing to mention ....but I did not get the &instead tell me where to get my luggage...I had to find out on my own"
Cons: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Pros: "Food and entertainment has to be better."
Cons: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Pros: "Had the katsudon and it was great, love the little tapas dishes they include with it."
Cons: "Would have loved to get a hot towel and slippers. 787 got quite cold when sitting in the middle section. Didn’t seem to have any way to control it."
Pros: "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
Cons: "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
Pros: "Service and crew were good, very kind and accommodating!"
Cons: "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
Pros: "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
Pros: "I had a headache and I asked for getting aspirin to one flight attendant. Later on, I found out that many attendants were aware of my situation and kindly checked-in regularly if I was OK. Excellent hospitality no matter what kind of class your seat was!"
Pros: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Cons: "The Hollywood entertainment options were limited and not very interesting."
Pros: "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
Pros: "Food and service was excellent."
Cons: "Seats in economy were narrower than other airlines."
Pros: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Pros: "Seat was good and slept like a baby"
Cons: "Nothing really, slept the whole way"
Pros: "Almost everything was good"
Cons: "Check in was complicated."
Pros: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Cons: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Pros: "Flight was very good - enjoyed meal and entertainment"
Cons: "Should make it clear to passengers ahead of time that flight departs from international terminal (terminal 1) at Shanghai airport (and also that flight is NOT out of Pudong airport, although we were aware of the latter fact ahead of time)."
Pros: "The food was really good, service was great, and nothing to complain about"
Cons: "I don't have any complaints"
Cons: "Food was a bit salty. Bread was so cold."
Cons: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Pros: "The crew"
Cons: "No food available only drinks"
Pros: "Staff are very attentive and helpful; the entertainment system is top class"
Cons: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Pros: "everything was so smooth!!"
Cons: "entertainment : wish there were more japanese comedies!!"
Pros: "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
Cons: "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
Pros: "ANA service is always great. Always my first choice."
Cons: "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
Pros: "I never find any problem with their detailed and kind treatment and service.Attendants are always smiling, efficient and pleasant."
Pros: "The boarding procedure is clever. After premium boarding the seats near windows board first."
Cons: "The on line check-in failed and no explanations."
Pros: "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
Cons: "I liked everything, everything was excellent"
Pros: "Friendly staff. Both two meals were awesome."
Cons: "Already done."
Pros: "The service, foods , sack ,"
Pros: "Food, service"
Cons: "The space"
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pros: "I liked the size of the cups for drinks: smaller than usual."
Cons: "You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews."
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Pros: "crew handled the tough crowd well, but were not extremely hospitable"
Cons: "food was disgusting"
Pros: "I can say all the crew was amazing"
Cons: "They are doing excelent job."
Pros: "Singapore airlines never disappoints"
Cons: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Pros: "I loved everything! The plane was well maintained, the crew were friendly and attentive, the flight was comfortable even for such long hours. Food was also great! In flight entertainment had recent movies and shows, even international selections."
Pros: "Short flight"
Pros: "Loved the food/Movies/seats."
Cons: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Cons: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Cons: "Little or no room in Economy"
Pros: "Excellent attention to service and comfort."
Pros: "Staying in a hotel for 24 hours."
Cons: "Not actually making it to Japan."
Pros: "Friendly attentive staff. Excell ent food and great. Service."
Cons: "Really crowded seats in economy."
Pros: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Pros: "The seats are very comfortable. There was ample entertainment."
Cons: "No complaints at all. They are very professional and I would chose them again."
Cons: "Lost our luggage that full with our winter clothing for the trip singapore airlines delivered to our hotel the next day and compensate us ¥jpn 12000"
Pros: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Cons: "Nothing bad to say about this flight. Great airline."
Pros: "Crews were all nice, respectful and helpful!"
Cons: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Pros: "Food and good service"
Pros: "Excellent service. Good food. Very attentive and responsive flight crew."
Cons: "Space was too tight"
Pros: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Cons: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Pros: "I like the personal TV, my foot rest and water holder frequent water serve,"
Cons: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Pros: "I paid for an economy class ticket but got first class service."
Cons: "My Vegan meal was terrible."
Pros: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Cons: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Pros: "The service and fast flight"
Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"
Pros: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Cons: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Pros: "Touch screen entertainment system with great variety of programs. Good food, clean cabin, friendly crews. I'd fly again on Singapore Air over other domestic airlines and Japanese airlines."
Cons: "Sound quality of ear buds was not good. No issues if you travel with your own."
Pros: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Pros: "Made Econ class feel like biz :)"
Pros: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Pros: "Customer service and food couldn't be better."
Pros: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Pros: "Almost everything"
Cons: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
Pros: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Pros: "The service is amazing. The stewardess are always smilin and very helpful. If you'd like anything extra, just ask and they'll bring it right over. The entertainment onboard was top notch"
Cons: "I would have wished for better back supported seats. 14hrs on a flight isn't quiet the best."
Pros: "Singapore airlines was also great and I very much enjoyed that flight even though it was 10 or more hours. The good was great and same for the entertainment . The whole flight was very pleasant . Also I loved the steamed towels that was something i haven't had on a flight before ."
Pros: "The stewardesses were extremely professional- attentive & pleasant. The toilet was well equipped. There was no delay in taking off Boarding was orderly & efficient & quick and so was disembarking. The snacks were nice- ice cream, apples, chops, sandwiches. Many other airlines don't even provide snacks on these long flights. The seats in wconomy were roomy & confortable."
Cons: "I can't think of anything that was bad but I didn't enjoy the breakfast. I would have preferred an American breakfast. It was a mixture of shrimp, potato & brocolli. Ivwould have pregerred a criossant & yogurt to the tiramisu & roll."
Pros: "The flight attendants were super attentive and took great care of me, even bringing me headache medicine."
Cons: "I was in a front row seat which meant using my table in the armrest would wake up my neighbor. (Not a big deal but a little awkward) It was also hard to sleep because the seats didn't recline enough."
Pros: "It was the best service ive ever had. The flight attendants came right away and were always coming up the aisle making sure we eye well hydrated and fed"
Pros: "The flight staff were very friendly and always seemed to be eager to help all the passengers. The menu on the flight was also excellent. Wonderful flight"
Cons: "The layover in Japan was not exactly what I hoped for but I managed OK. Short layovers work better for me."
Pros: "The whole experience was amazing. For a long flight, I was expecting to be miserable. But I was oddly satisfied. From the nice spacious seats, the the smorgasbord of food (never been fed so much on an airplane) to the excellent staff service I was impressed. Even the bathrooms were clean!"
Cons: "I wish I could’ve chosen to have my meal later. I didn’t ask but it would be nice to have that option since I wanted to sleep when they handed out dinner."
Pros: "Crew friendly and courteous as always, plane had more legroom than most, entertainment tech was top-notch, and of course, EVA always has great food."
Pros: "Crew and efficiency of them"
Cons: "Their policy regarding check in luggages and carryon luggage wright limit policy"
Pros: "The quality of the ground handling is very good and the attitude is friendly! Handling things quickly"
Cons: "Children's meals can be changed a little more, then the amount is a little less!"
Pros: "There was so much good food."
Cons: "It was lovely to have a meal but there was no beverage service. Not even water. It may have been because of the strike."
Cons: "We were traveling only with carryons. The body of carry on itself weigh more than 5 pounds. The check in guy were being difficult just for four lb extra and made us check in one bag which caused us inconvenience later going through baggage claim. Inside the flight passengers had heavier luggage."
Cons: "Seats could be more comfortable. There's no reason for a 16 hour flight to have rows of three or more seats with barely any room to move or stretch out."
Cons: "Seat space is too small. When serving drink and food, the crew put drinks tray above my head ,and passing food to other passenger right on top of my foods, I have to stop to eat . EVA Crews need to be train, learn how to more respectful, more professional...."
Pros: "Premium Economy was worth the $$. Especially when the 1st leg of the flight was 15+ hours. My wife was able to sleep 7+ hours. Comfortable and spacious chairs, with good recline."
Pros: "Everything was very well organized and efficient. Plus the prices were so cheap! :)"
Cons: "Everything was great."
Pros: "Flew with EVA 16 years ago to Hanoi, Vietnam and again in 2018 to Hanoi, via Taipei. Very professional, attentive, good food, little amenities that make a difference in the overall experience of traveling. Very clean bathrooms, even after a 16-1/2 hour flight to Taipei it was still clean at the end of the trip. Food was good and plentiful, wine, spirits, beer, and non-alcoholic beverages offered. Came around at least three times on the leg to Taipei with food and water and when I wanted more water they gladly made sure I stayed hydrated on such a long flight."
Pros: "The flight was comfortable and pretty easy to network through everything."
Pros: "Mom got the flight but hearing good things about Eva Air, I can't wait to try!"
Cons: "Entertainment system not functional. Food was terrible."
Pros: "Food, service was great."
Pros: "Food & entertainment"
Cons: "Some stewardess spoke English to fast & I don’t understand."
Pros: "Their performance were great!"
Cons: "No bad experience encountered. Everything went smooth."
Pros: "We were fed plenty of times, snacks and drinks always available, the crew was very kind and accommodating. They even had a vegetarian entree available for me!"
Pros: "Friendly flight attendants, efficient boarding, great selection of games and movies for IFE, good food. Totally satisfactory."
Cons: "I think they are unfortunately discontinuing the daytime departure JFK-TPE. Too bad as the combination of nonstop flight and evening arrival minimizes jet lag for me."
Pros: "The food was good, and the bathroom was stocked well."
Cons: "The crew were pretty rude."
Pros: "Service is excellent"
Pros: "Ok food. Snacks were good. Crew was kind and professional. I would fly EVA again"
Cons: "As with any flight there could be more leg room. I had a large man behind me and I felt bad putting my seat back because of his legs."
Pros: "They made sure the second flight didn’t leave without me."
Cons: "Connection was way too tight and the first flight was delayed."
Pros: "I liked nothing"
Cons: "In spite of JFK airport shuting down due to Storm Grayson, EVA airline refused to cancel the flight until 1 hour before the time of departure! They wouldnt listen to my requests to change flights until it was too late. JFK airport put out a notice at 7:30PM stating that they woukd be closed until 7am the next morning. However, i recieved an email from EVA airlines AND Kayak around 9 PM stating that my flight was on time... the airport was closed!! Terrible organization... overall a really bad experience."
Cons: "Airline seemed to be extremely stingy with the food and beverages during my 12hr + flight. Felt like I had to fight for every little bit of extra scrap of food and explain why I needed it. It was also very limited options almost everything in the menu contained pork and if you did not pre-order a meal in advanced then it was hard for you to get anything else to eat. Airline also forces you to take out your headphones from the TV set almost 20 minutes before arriving for some odd reason. And on my flight we had a two hour delay on the tarmac."
Pros: "flight is on time. you can pre check. crew is helpful. amenities are there. one of the best long flights i had."
Pros: "EVA Airlines was a wonderful experience from the beginning all the way to the end. From checking in to receive boarding passes, boarding, stewardess, the food, everything was wonderful. They were always pleasant and had a smile on their face. When my trip was changed by the website (vayama) to fly back to the states, EVA Airlines went above and beyond to make sure I was taken care, placed on another flight, and made it home to get to work the next day. They didn’t have to take care of me, but the did and the professionalism is amazing! I’m very pleased with this airline and will fly with them again!"
Pros: "The seats,movies and food"
Pros: "They were very efficient and did their job well. Entertainment systems worked well, were easy to use and the controls didn't impede use of armrests. I didn't measure the recline but it seemed a little more than typical. The food was very good."
Cons: "Entertainment choices were too few, and there were only a few newly released movies."
Pros: "Many options in entertainment pkg Food very tasty, many offerings of water by in-flight cree"
Cons: "Leg room cramped It would be nice if coughing passengers were offered a mask and throat lozenges"
Pros: "The food, service,the smooth take off and landing, less announcements, seats are spacious enough"
Pros: "The best I was ever treated in economy class. New equipment less than-year-old 777 300. nice flight attendants that seem to be concerned about your comfort.The food was actually decent and legroom for this 15 hour flight. American flag carriers watch out.learn from your nationalist Chinese masters"
Cons: "Our first leg of the trip started at JFK with a one year old 777 300, economy was 3-3-3 seating arrangement The second leg from Taipei to BKK was a 3-4-3 seating arrangement on a one month young 777 that was certainly not as desirable"
Pros: "The service at the counter in JFK. I think the guy's name was Darren (not sure on the spelling) - great service. The EVA plane staff was well trained and accommodating."
Pros: "helpful staff at check in in jfk airport. flights were not too crowded. only one stop to final destination."
Cons: "delay for more than one hour from jfk airport"
Cons: "Space beneath seat in front, where you put a backpack and such, was very, very small - smaller than other airlines"
Pros: "I don't have kids, other people do. The attendants give each child a play package to keep them busy and bring out their food early to keep them from making a fuss. There's more than enough to keep adults busy; movies, games, shows, food"
Pros: "Great experience all-around. Customer service agents were very attentive upon check-in. Boarding was seemless. Flight attendants were very attentive offering beverages, snacks, and meals frequently. Entertainment options were good. All of the aforementioned made a very long flight more pleasant. Great job."
Pros: "The customer service the lrg room very spacious and tge cleanliness superb"
Cons: "30 up seats to tight for a heavy passenger"
Pros: "Excellent pilots! We met a very tough weather when we took off from Taipei 4/21/17 8pm. I thought it was the end of my life! Prayers, competent pilots, and dependable plane had saved us. To God be the glory!"
Cons: "I was requested to wait for a space for my carry on luggage which is fine. I waited for the FA to tell me where to put it and I placed it myself where she asked me to. Few minutes later, she asked me to move my luggage and to place it to another overhead cabin because she said It's "heavy." I followed the standard size and weight for carry on luggage. Another passenger helped me instead. No place to rest our feet."
Pros: "customer service was superb. very polite staff. amenities made one feel comfortable during the entire flight. food and entertainment was great."
Pros: "Taste is good"
Cons: "Not much choices, service is awful"
Pros: "Everything was great except that the cabin temperature was too cold. But not a major problem. This was my first EVA flight, and I thought it was great."
Pros: "Great flight and polite crew. The aircraft was clean and comfortable."
Pros: "The flight attendants were very nice."
Cons: "It's unpleasant to ride on a plane for 17 hours."
Pros: "The Vegan food was great on the first half of my trip. The stewardess took my information and promised to help me reserve a vegan meal for the second half of my trip. She did not deliver on her word. The crew on the second half of my trip explained to me that I had not requested a special meal when I'm fact, I did."
Cons: "The flight crew was aware of poor weather on the first leg of my trip. I boarded the flight and it was grounded, at the gate, for 4 hours before departing. THAT WAS HORRIBLE!!!!!"
Pros: "Great service, comfy flight, free in-flight entertainment, good food"
Cons: "I don't understand why I can't use my own headphones in the headphone jack attached to the built-in monitors. I was in the middle of a movie in the last 30 minutes of the flight and we were asked to turn in our EVA-provided headsets, which was fine. Since the movie was still playing, I plugged in my own and was promptly asked to remove them. This rule seems a little ridiculous."
Pros: "Customer service was outstanding. After a debacle with Jetblue where they cancelled our originating flight, we booked another ticket through Delta to get to JFK. The Delta flight was delayed on the tarmac of JFK for 45 minutes, giving us only 15 minutes to go to the EVA terminal and check in. The terminal was nearly empty when we ran up to the counter. Luckily, the agents had not closed down yet. They attempted to check us in when they realized that the airline cancelled our ticket because our Jetblue originating flight was cancelled. The agents worked furiously to ensure we got on the flight, even communicating with the gate to let them know we were coming. They rebooked our tickets and got us on the plane. We are so appreciative of the EVA staff at JFK for saving our vacation."
Cons: "The food is alright. Equivalent to a TV dinner."
Pros: "I typically don't enjoy long distance travel, but Eva Airlines was the first airline that convinced me excellent service, safe flights, and good comfort is worth the means to get to China."
Cons: "My only qualm was the airline meal. The side dishes were tasty, but the margarine/butter used in the hot meals smells overpoweringly sweet and made me a bit nauseous."
Pros: "Great accommodations ! Very nice staff who were thoughtful and caring."
Pros: "The crew was friendly, the flight went smoothly overall."
Cons: "I tried to request a vegan meal ahead of time but Hawaiian Airlines only offers special meal requests for international flights, which was very disappointing."
Cons: "I could not get a connection to any of the entertainment. Our flight Attendant, Hunter was awesome!!!! What a sweetheart and he was extremely attentive."
Cons: "Free movies and entertainment. Better food."
Pros: "The crew was good."
Cons: "Crying baby....ughh."
Pros: "I like that you could watch TV, movies, or listen to music."
Cons: "When we arrived to SFO the flight was delayed for mechanical issues. When they couldn't fix the plane they had to fly another one from the Island to get us. This resulted in over a 14 hour delay and ruining our plans for our first day. The wing in SFO was all under construction so if you wanted to get anything you had to leave security and go back through it over and over."
Pros: "Everything was great"
Pros: "Crew was nice and attentive"
Cons: "Luggage situation"
Cons: "My surfboard bag was ripped and all straps were broken and was then patched up with duct tape!!! What the F#€*?!! It looked like it fell off the plane and was run over. Plus my bike box was torn to bits and patched with duct tape and was cut open by someone’s knife, I ended up loosing bike parts because of this. Horrible bag handling by the crew!! This was all noticed when I picked up my bags in Auckland"
Pros: "The use of an ipad along with the special built in stand for entertainment was innovative and effective. I found the food to be delicious."
Cons: "Though the seats were nice, they were not as nice as some of the other first or business class international flights I have taken."
Cons: "No free blanket. No free entertainment."
Pros: "Rum punch with Hawaiian chips"
Cons: "Turkey sandwich"
Cons: "Most airlines offer free entertainment on long distance domestic flights as long as you bring your own headphones. This is a 5-hour flight. Why would Hawaiian Airline want to charge $7.99 for viewing a movie?"
Pros: "OVERALL GOOD.FOOD COULD BE BETTER."
Pros: "One of the worse flight experiences, if not the worst. The crew was indifferent and disrespectful to our dietary restrictions on a 5 HOUR FLIGHT! It’s worth noting that when I say “our”, I also refer to my visibly pregnant wife. We asked one crew member for water (WATER!) and were told they ran out. Moments later, the same crew member was passing out water bottles to other passengers. There’s much more to say about our flight, but if theses two instances don’t prompt a change, then the rest won’t matter anyway."
Cons: "Did not like anything about this flight!"
Pros: "Crew was so nice, flight was easy, quick and smooth, and the whole thing was just enjoyable!"
Cons: "Everything was great!"
Cons: "When I checked in i asked the agent to help me board early since I was carrying a fragile musical instrument. She said check back later. I had no seat assigned and was told I would be seated after all families were taken care of. I waited and waited and finally when everyone was boarded, I checked one last time because I was the only person left in the waiting area and the gate agent totally forgot about me. So she assigned me to a seat that had a wall in front of it and no storage space in the seat in front of me. I was livid. Thankfully I didn’t have to check the instrument but the hassle was a nightmare I really wanted to avoid."
Pros: "After a turbulent flight, we made it to Maui!"
Cons: "The plane was freezing so I asked if there were any spare blankets. I was told they were $10. The crew also didn't do a safety demonstration at the beginning, which made the 30 minutes of rough turbulence all the more nerve-racking."
Pros: "The flight crew was very friendly. The complimentary beverage and snack service were outstanding. They kept on coming up and down the aisles with water bottles to refill water. It was the easiest flight to stay hydrated on that I have ever been on."
Pros: "The boarding was very smooth and efficient, and my seat mate was a very interesting person to talk to. A wonderful flight."
Pros: "Very kind staff, hot food!"
Cons: "No free movies"
Pros: "I am so happy you sent a survey! I have been wanting to sen a compliment to the women that was at the gate counter the day of my flight 11/30/17 flt 41. I watched her handle multiple difficult situations. In a severely stressful moment insane her handle with such grace and professionalism. She deserves a personal pat on the back and a raise:)"
Cons: "Customer service"
Cons: "It was a red eye flight, the lights were on for most of it the announcements were non stop. there were so many empty seats some upgrade and some just economy blocked of by a curtain. Allow people to move and spread out in these cases it's just rude and greedy to keep these seats empty when everyone is crammed in tight through out the plane."
Pros: "Really friendly attendants"
Pros: "Acomadations were ok food and drink service were consistant good entertainment and hospitality"
Cons: "The only thing that I didnt like was due to my own actions with scheduling and non transferable tickets the insurance didnt cover anything complete waste of money and I had to cancel my charter due to issues with my flight and didnt recieve much help trying to rectify the situation all in all I lost a lot of money"
Pros: "Nice flight attendants. This is the only time we've been served a meal on a flight to Hawaii and it was much appreciated."
Pros: "Let me think, food was free. Some of the staff was friendly. Glad was the flight was quick, because I don't think I could deal with that staff anymore than the few interactions I had with them."
Cons: "Lets start with the boarding process. Its not organized and just a huge mess. This zone boarding thing is very old school and no where is there a screen saying which zone is boarding, you have to listen for the quiet announcement and hope you heard it correctly, because they only say it once. When on board, the staff I dealt with was having a bad day or something, because slamming drinks down on tray tables and cups in to a half full cup must be the norm. The passenger next to me mentioned that the staff was very rude to me, as I was pretty passive at the time. The seats are somewhat comfortable, but when the staff tells you not to lean back because the lady behind you doesn't have enough leg room, then whats the point of paying for comfort plus. The food may be free, but if you want some sort of entertainment, TV shows or movies, it isn't free. Everything must be paid for on this flight. You pay a pretty penny to get on these flights only for them to up-sell you on everything! This airline needs some major changes to staff and technology."
Pros: "Flight was delayed 12 hours due to airplane maintenance which disrupted car rental and lodging plans. Hawaiian Airlines made everything right by providing lodging, food and travel voucher. Will definitely travel with them again."
Pros: "Food served is actually ok. Planes on time"
Cons: "I'm so sick and tired of being subjected to damn ads on Hawaiian Airlines flights. They literally use the claims form as an excuse to show a short video about how to fill it out and THEN give you two or three ads because they figure "what the hell we have your attention now and we're going to sell you something and increase our profits." I have had it with this type of capitalism that just milks people's patience. No thanks! And no more damn Hawaiian Airlines credit cards ads! For crying out loud."
Pros: "Everyone who works at Hawaiian is super sweet. Very thankful to have such a caring crew."
Cons: "Wish they had a vegetarian meal option, I love flying Hawaiian but I can't eat in their flights. :/"
Pros: "Helpful and friendly Flight Attendants, no glitches. Really appreciate the first checked bag free!"
Cons: "Flying on United one of the legs of my vacation!!"
Pros: "Good price, food and drink free, cocktail prior to landing in Oahu, accommodate to have two seats together"
Cons: "Didn't know seat assignment ahead of time, in flight entertainment needed to be paid for"
Pros: "We were Platinum so we could use the Premier Club room."
Pros: "Loved the meal"
Pros: "The employees and crew were incredibly helpful and nice. This alone means we will likely fly Hawaiian again. Also, the plane was large enough for a 2x4x2 seat arrangement so my family of four was able to sit next to each other (versus the common 3x3 on other domestic flights)."
Cons: "Food options were very limited, meal food was borderline terrible and the in-flight "free" entertainment was non-existent. Since everyone around us (including us) had iPads and tablets, we weren't that concerned about a lack of in-flight entertainment."
Pros: "There was a female pilot"
Cons: "Staff was not friendly. Too many announcements. Food inedible."
Pros: "Staff was very friendly"
Cons: "You had to pay for movies"
Cons: "The long wait to get through the TSA line as I was in a wheelchair. It took over 15 minutes to get a female attendate."
Pros: "Excellent seats! Friendly flight attendant and lots of snacks plus a gift bag."
Cons: "A little bumpy"
Cons: "Too crowded, lousy food"
Pros: "Hawaiian is always wonderful. Still offer free in-flight HOT meal, free glass of wine, cheap headsets if needed. On time, polite crew."
Pros: "Iloved the wholeexperience. You were so wonderul on the trip. What I liked was the attentiveness, humanity and serving food. You treated us like house guests. Thanks!"
Cons: "The first flight I sat in the cramped 3 seat aisle and it was not pleasant. The video's are hard to hear with ear phones."
Cons: "Child kicking my chair and punching the touchscreen behind my chair throughout the flight. Parents didn't do anything but act like they didn't see how annoyed I was when I glanced at them more than once."
Pros: "Not really Thier fault as they were waiting on the ground crew but they could have at least turned on the A/C. We were very hot in there waiting."
Pros: "On my flight to SF I had a runny nose and requested for tissue from the attendant. She was so busy and forgot, but I managed to get tissue from the restroom. On my way back to HI, she was in my flight and apologized (I didn't even notice her since I was preoccupied) - I told her it was busy and I saw her working it and it was okay. She offered her help in anything and I thought that was super sweet, then she said.. I wont forget this time. Nice touch"
Cons: "The HNL airport check in is very crowded and confusing--everyone just crowds and no one knows where to go"
Pros: "Very nice helpful people at Hawaiin airlines"
Cons: "There was a little delay due to my flight being over sold, but Hawaiin airlines as quick to react by switching to a bigger plane. We took off late but still ended up landing on time. wow!"
Pros: "Excellent service, the food was perfect, they gave us a Ron Hawaiian, it was so yummy...and they gave us a good impression from the island."
Pros: "I upgraded my seat while checking in and was satisfied with the amount of leg room I had."
Cons: "While I apprecite the airline wanting to stand out and serving food, but I'm allergic to eggs. Egg sandwiches were served for breakfast."
Pros: "Friendly team, efficient boarding, clean."
Cons: "No wifi. Charge for pillows, blankets, headphones."
Cons: "3 hour delay meant no train was given a voucher that didn't cover the fare I would have plane leave Hawaii earlier so 300people are left to sleep in the terminal until train runs again"