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Good pilots with a lot of aloha.

Fun crew: pilot/steward all in one

We are happy with Mokulele airlines. The service and the timing were great. The pilots were professional and friendly and the flight was very nice.

Smooth flight.

Delays getting going

The Hawaiian Airline lady at airport was very helpful for being on the phone with Korean Air customer service.

I couldn’t check in my flight before I flew off Maui online. After being on the phone back and forth few times with Hawaiian Airlines and Korean Air. They could not find my reservation even though they saw my E-Ticket number. So Korean Air rep told me to just show up and figure it out. Long story short, I was at airport counter for 40 mins and they had to reissue e-ticket and booked everything new. so not satisfied with this experience:(

My flight had a seven hour delay and therefore we took a charter flight to our destination. Our luggage was not retrievable.

Do not like their zone loading technique.

Everything

Smooth flight.

Delays getting going

Friendly staff every location. NO TSA!! Great views from big windows at every seat. Sea cliffs of Molokai on the way from Maui to Oahu

Nothing.

Fun crew: pilot/steward all in one

Check in process was a breeze. Stephanie was very accommodating and was able to get my husband and I on the same flight.

Shoulder seat belts are very uncomfortable - they are very tight.

We are happy with Mokulele airlines. The service and the timing were great. The pilots were professional and friendly and the flight was very nice.

Good pilots with a lot of aloha.

Check in process was a breeze. Stephanie was very accommodating and was able to get my husband and I on the same flight.

Shoulder seat belts are very uncomfortable - they are very tight.

Check in process was a breeze. Stephanie was very accommodating and was able to get my husband and I on the same flight.

Shoulder seat belts are very uncomfortable - they are very tight.

The staff was awesome and made our trip very convenient

The small plane was a fun change and felt more like an expensive island tour!

Small planes can be a little bumpier but the pilots were excellent and overall a smooth ride!

The flight crew and everything about the actual airline Mokuele airline was great.

However I did it fly on the flight I booked due to the fact the president of United States was flying into Honolulu the same time. I was told the time to my hotel wluld take 2hrs plus which should take 30 minutes this. I also was told I had to drop the rental car hours before my flight. The point is I needed a flight on the same day earlier. But due to the transfer fee of the airline plus the transfer fee of priceline it was cheaper to buy a new ticket all together. When it comes to customer service it shows I should not use kayak as a service. Because of events I had no power in. (I did not know the potus was flying in the same time) it was necessary for me to get a earlier flight so that I did not waste a day on my vacation. Price line did not help what so ever.

From the moment we arrived to the time we left the airport the staff and crew were genuinely helpful, friendly, caring and compassionate. We had elderly and handicap folks in our party and Mokulele members treated us like family. Can't tell you how much I appreciate their efforts.

I liked everything about Mokulele! I wish all airline staff and crew were as efficient, professional and friendly.

Everything

On time. Great service

Same as above.

Entertainment not applicable.

My flight had a seven hour delay and therefore we took a charter flight to our destination. Our luggage was not retrievable.

Smooth flight.

Delays getting going

Friendly, convenient, efficient, well-priced. Love it!

It wasn't bumpy and the flight was quick. The pilots were both nice.

I wish the plane was bigger.

Check in process was a breeze. Stephanie was very accommodating and was able to get my husband and I on the same flight.

Shoulder seat belts are very uncomfortable - they are very tight.

Same as above.

Entertainment not applicable.

Everything

Very friendly crew.

Wish she gave some snacks. We only got a juice box. The flight was durinf the lunch time so we very hungry.

On time. Great service

Great timely experience

My flight had a seven hour delay and therefore we took a charter flight to our destination. Our luggage was not retrievable.

Everything

Flight was late

Excellent pilot.

No lines, no security, good views

Much too bumpy

Friendly team, smooth ride!

Visibility to islands, sea, weather, instruments. Felt like we were really There! Exciting! No need for food or entertainment...there wasn't time and I was well entertained by scenery and the flight. Smooth landing!

The Hawaiian Airline lady at airport was very helpful for being on the phone with Korean Air customer service.

I couldn’t check in my flight before I flew off Maui online. After being on the phone back and forth few times with Hawaiian Airlines and Korean Air. They could not find my reservation even though they saw my E-Ticket number. So Korean Air rep told me to just show up and figure it out. Long story short, I was at airport counter for 40 mins and they had to reissue e-ticket and booked everything new. so not satisfied with this experience:(

Everything

Do not like their zone loading technique.

On time. Great service

Friendly, convenient, efficient, well-priced. Love it!

Visibility to islands, sea, weather, instruments. Felt like we were really There! Exciting! No need for food or entertainment...there wasn't time and I was well entertained by scenery and the flight. Smooth landing!

Great little airline to paradise!

The flight crew were great! The girls at the airline counter were hit and miss depending upon their mood. After being ignored for over 5 minutes when I attempted to check in while I assume she was trying to figure out a computer problem another (male) attendant asked if he could be of assistance. Though not until someone pointed out that I had not been helped yet. A hello at least would have been nice from the attendant ignoring me. When I approached the counter again later to ask a question the same girl was very helpful. A completely different experience. The scenic beauty flying over the seacliffs is something I'll never forget.

Hit or miss attendant counter rudeness or friendliness...bizarre.

Everything

Everything

On time. Great service

Do not like their zone loading technique.

Excellent pilot.

Smooth flight.

Delays getting going

Visibility to islands, sea, weather, instruments. Felt like we were really There! Exciting! No need for food or entertainment...there wasn't time and I was well entertained by scenery and the flight. Smooth landing!

No lines, no security, good views

Much too bumpy

Quick seating and very easy to get on and off. Never an issue with this airlines.

Very freely and efficient.

Seats a bit uncomfortable

It just a quick flight from Kihue to Honolulu so you can’t expect much. You go up, you come down. Not much time for comfort or for. At least we got juice.

lots of food

pay only entertainment

Check in process was a breeze. Stephanie was very accommodating and was able to get my husband and I on the same flight.

Shoulder seat belts are very uncomfortable - they are very tight.

Friendly team, smooth ride!

Check in process was a breeze. Stephanie was very accommodating and was able to get my husband and I on the same flight.

Shoulder seat belts are very uncomfortable - they are very tight.

No lines, no security, good views

Much too bumpy

Very poor communication

I missed my flight because they were more than two hours late. I cannot go to work tomorrow, and they think they compensated me by putting me up in a hotel. This isn’t the first time this happened. Last flight over was delayed more than 20 hrs and they lost my bags. On the return flight they lost my bags a second time and had to deliver them the following day. I have booked over 30 flights from Phoenix to Hawaii over the last year and I am not to happy with Hawaiian airlines.

Nothing

Friendly staff, minimal bathroom lines, seats were ok.

Baggage claim got all confused and took over an hour from landing before we could get our things. In flight entertainment had an ok selection but you had to pay for everything- no free movies for a 6hr+ flight.

The fact they changed the seating for me and my girlfriend (originally booked together for a side two seats in a 2-4-2 setup, then our reservation was removed).

They removed our reservation for window seats together. No in flight entertainment because everything was pay to view.

Friendly staff, minimal bathroom lines, seats were ok.

Baggage claim got all confused and took over an hour from landing before we could get our things. In flight entertainment had an ok selection but you had to pay for everything- no free movies for a 6hr+ flight.

smooth ride and landing

Arrived @ 20 min late because we departed @ 25 min late.

Customer service took some time but LAURIE KOMEIJI was so patient and accommodating to assist an extra mile to re-do our tickets...party of six. We did online reservations which was messed up and able to fix evetything. Please recognize her. Thank you

Every other flight I have been on does not make you pay for entertainment, headphones, or blankets. I will not fly Hawaiian again.

Good pilots with a lot of aloha.

We are happy with Mokulele airlines. The service and the timing were great. The pilots were professional and friendly and the flight was very nice.

New planes, smooth flight.

Did not provide seat number and I had to move three times. (Only nine seats). Loading announcements was not clear (poor sound system) but it was Friday and busy.

The flight crew and everything about the actual airline Mokuele airline was great.

However I did it fly on the flight I booked due to the fact the president of United States was flying into Honolulu the same time. I was told the time to my hotel wluld take 2hrs plus which should take 30 minutes this. I also was told I had to drop the rental car hours before my flight. The point is I needed a flight on the same day earlier. But due to the transfer fee of the airline plus the transfer fee of priceline it was cheaper to buy a new ticket all together. When it comes to customer service it shows I should not use kayak as a service. Because of events I had no power in. (I did not know the potus was flying in the same time) it was necessary for me to get a earlier flight so that I did not waste a day on my vacation. Price line did not help what so ever.

I liked the plane design in the interior. The extra room ecumenic seats were great. The flight was smooth.

The free beverage drinks were good. Sandwich was ok but not as good as meals we get from foreign airlines. You really should have at least from free TV shows or documents besides offering to show movies for a free. Fortunately I'm more of a book reader but I know many would appreciate some improvement in this area.

I love the hospitality of Hawaiian Airlines...and they still serve meals!! It felt like the way airline travel used to be...Mahalo, Hawaiian Airlines! Your Aloha sets you apart from the rest.

smooth ride and landing

Arrived @ 20 min late because we departed @ 25 min late.

Friendly staff, minimal bathroom lines, seats were ok.

Baggage claim got all confused and took over an hour from landing before we could get our things. In flight entertainment had an ok selection but you had to pay for everything- no free movies for a 6hr+ flight.