Pros: Wonderful Customer Service! Ease of pick-up !
Pros: the kindness of Hertz employees for pickup and return.
Pros: The car was clean.
Cons: The staff at both Abu Dhabi and Dubai airports can be more helpful and more professional... Somehow, they didn't seem interested in the job all together. Often ignoring my question.
Great Value....Sub par vehicles
Pros: Great value compared to other rental car agencies
Cons: Vehicles had lots of scratches and dings. Not well maintained.
Cons: the car that was offered on kAYAK, WITH COMPLETE DIFFERENT ON COLLECTION, THEN HAD TO CANCEL RESERVATION AND MAKE A NEW BOOKING DIRECT WITH BUDGET
Caused me an issue with police
Pros: Good & clean car
Cons: The rear lights were not working and this caused me an issue with police as I got a fine because of this.
Good
Pros: Very professional
Terrible service, bait and switch pricing. Very un
Pros: Very little. I guess it was convenient that they were a short walk through the airport terminal to the rental counter. The rest was not so great.
Cons: I reserved a 7 passenger van, it specifically said "Ford S-Max or similar." When I arrived they tried to give me a Toyota Corolla citing that the reservation states "or similar." I thought they were joking. How the hell do you define the word "similar?" They said based on engine size. If this is the policy then everyone should beware. Because you may want an SUV for your family and end up getting a 2 door convertible sports car instead. The staff forced me to rebook at triple my original rate to get a vehicle big enough for my family. I was very upset but didn't have a choice and they just didn't care.
My reservation was for 3 days. We had a change in plans while in country and on the 2nd day called to ask if we could keep the car a few days longer. The lady on the phone was very nice and quoted us the new rate, which she said was basically the weekly rate now. We agreed and made a note of her information and the new pricing. When time came to return the vehicle they tried to charge me a higher rate than what was quoted on the phone. The difference came out to be over $100 US. I have extended bookings at rental car agencies so many times in the past, but it never had a problem like this. These people are legitimately unorganized or are crooks. I think it's a little of both.
And lastly, on the way to the airport to return the car we filled gas near the hotel and made the 25 drive to the airport. The gas needle went slightly below the full mark for that drive. I have a picture to prove this. They tried to tell me it was at ¾ tank and wanted to charge me about 75 dharams ($20 US). This is outrageous. I argued and argued and they cut the amount in half. But again this is the type of thing that car rental companies don't nickel and dime you over as a norm. Yes they had the right to charge me something, but not overcharge me. And usually there is a customer courtesy for a slight amount below full.
Anyway, needless to say, I will never use Thrifty again and I hope you don't either.
Old car, broken lighter socket & no USB means we c
Cons: Car had 112k kilometers on and while clean and functional, it felt old and cheap. The cigarette lighter was broken and the car was too old to have USB so we couldn't charge any phones which we were relying on to navigate. Also was upsold a ton on various coverage, driver additions, etc. to make this a fairly expensive affair all told.
Great Value....Sub par vehicles
Pros: Great value compared to other rental car agencies
Cons: Vehicles had lots of scratches and dings. Not well maintained.
Cons: the car that was offered on kAYAK, WITH COMPLETE DIFFERENT ON COLLECTION, THEN HAD TO CANCEL RESERVATION AND MAKE A NEW BOOKING DIRECT WITH BUDGET
Caused me an issue with police
Pros: Good & clean car
Cons: The rear lights were not working and this caused me an issue with police as I got a fine because of this.
Terrible service, bait and switch pricing. Very un
Pros: Very little. I guess it was convenient that they were a short walk through the airport terminal to the rental counter. The rest was not so great.
Cons: I reserved a 7 passenger van, it specifically said "Ford S-Max or similar." When I arrived they tried to give me a Toyota Corolla citing that the reservation states "or similar." I thought they were joking. How the hell do you define the word "similar?" They said based on engine size. If this is the policy then everyone should beware. Because you may want an SUV for your family and end up getting a 2 door convertible sports car instead. The staff forced me to rebook at triple my original rate to get a vehicle big enough for my family. I was very upset but didn't have a choice and they just didn't care.
My reservation was for 3 days. We had a change in plans while in country and on the 2nd day called to ask if we could keep the car a few days longer. The lady on the phone was very nice and quoted us the new rate, which she said was basically the weekly rate now. We agreed and made a note of her information and the new pricing. When time came to return the vehicle they tried to charge me a higher rate than what was quoted on the phone. The difference came out to be over $100 US. I have extended bookings at rental car agencies so many times in the past, but it never had a problem like this. These people are legitimately unorganized or are crooks. I think it's a little of both.
And lastly, on the way to the airport to return the car we filled gas near the hotel and made the 25 drive to the airport. The gas needle went slightly below the full mark for that drive. I have a picture to prove this. They tried to tell me it was at ¾ tank and wanted to charge me about 75 dharams ($20 US). This is outrageous. I argued and argued and they cut the amount in half. But again this is the type of thing that car rental companies don't nickel and dime you over as a norm. Yes they had the right to charge me something, but not overcharge me. And usually there is a customer courtesy for a slight amount below full.
Anyway, needless to say, I will never use Thrifty again and I hope you don't either.
Old car, broken lighter socket & no USB means we c
Cons: Car had 112k kilometers on and while clean and functional, it felt old and cheap. The cigarette lighter was broken and the car was too old to have USB so we couldn't charge any phones which we were relying on to navigate. Also was upsold a ton on various coverage, driver additions, etc. to make this a fairly expensive affair all told.
Pros: How they tried to their best . The car was cleaned and comforted
Cons: When I returned the car they took time to check even I paid full coverage
I wish the website gives me an option to buy full coverage not from front disk
Pros: Clean car
Cons: Took ages to pick up and return the car.
Cons: Gave me a different car
Wonderful Experience
Pros: Very efficient
Cons: na
Avis Abu Dhabi is terrible
Pros: Not much. Easier than renting from DXB, but that's really more of a credit to Abu Dhabi's airport than anything Avis.
Cons: They called a hatchback an "SUV". It was tiny and had over 30K km on it so it didn't drive very well. Additionally at drop off the traffic made me 30 mins late and they charged me a FULL day! Not even an hourly rate or anything. Absurd. Customer service was very poor both at pickup & dropoff. Never again Avis, never again.
No brakes
Cons: The car they gave me had a whistle sound while breaking this means that the brake pads and rotorsee needs to be changed. That's a safety issues and this won't make me rent a car with avis again. My reservation number was #09681320US5
Lost the c ar
Pros: Price
Cons: They couldn't find the car for 45 minutes and delayed my whole day. Bad communication and never again
Pros: How they tried to their best . The car was cleaned and comforted
Cons: When I returned the car they took time to check even I paid full coverage
I wish the website gives me an option to buy full coverage not from front disk
Wonderful Experience
Pros: Very efficient
Cons: na
Pros: Clean car
Cons: Took ages to pick up and return the car.
Avis Abu Dhabi is terrible
Pros: Not much. Easier than renting from DXB, but that's really more of a credit to Abu Dhabi's airport than anything Avis.
Cons: They called a hatchback an "SUV". It was tiny and had over 30K km on it so it didn't drive very well. Additionally at drop off the traffic made me 30 mins late and they charged me a FULL day! Not even an hourly rate or anything. Absurd. Customer service was very poor both at pickup & dropoff. Never again Avis, never again.
No brakes
Cons: The car they gave me had a whistle sound while breaking this means that the brake pads and rotorsee needs to be changed. That's a safety issues and this won't make me rent a car with avis again. My reservation number was #09681320US5
Lost the c ar
Pros: Price
Cons: They couldn't find the car for 45 minutes and delayed my whole day. Bad communication and never again
I booked a van then they said we never have have 8 seat van
Pros: They are in airport
Cons: I booked 8 seats according to website one month before booking then during pickup they said we never have 8 seats van ..finaly I don't have options only picked up 7 seat SUV Ford.
Pros: Nothing - Not the car class I did pay for - and deliver a very dirty car asking me to complaint on a web site as budget's employees and franchise do not understand the concept of service and product delivery.
Cons: Kayak support and service failed to provide what I was ordering for. From the picture and product descriptions up to the service support.
Pros: I was charged for things I didn't ask for
Pros: pick up process
Cons: did not receive my bill uptill now and don't know how much i will be charged
Cons: Changed the dropoff point and asked us to drop it three hours before what the paid one was because they closed early that day!? And they didn't know that before and we still had to pay full??? Plus they charged us with extra cleaning only because there was a little sand from the beach from the kids - taking the matt out and done, but no, we had to pay and extra 50 $! And the overall costs are a joke, they make a good price on paper but in the end you pay more than anywhere else - don't book there!!
Terrible experience
Pros: Nothing
Cons: I was informed at the counter on pick up that I need to put down a $500 hold on my CC to cover possible "traffic fines". Cancelled immediately. Be aware when renting cars in the UAE with Budget.
Pros: Nothing
Cons: Give very small car and value high 540 Dhs , in other companies same car 400 Dhs, and don't care for customers..
WORST SERVICE EVER :(
Pros: Convenience for picking up and dropping off vehicle at airport.
Cons: The whole experience was terrible!!! :(
First, when I arrived, he told me he does not have a seven seater available became they were fully booked and will have to give me a smaller car. I refused and I showed him my reservation which was made months in advance, he then said he will see what he can down. Twenty minutes later, the other guy came back from the lot and said he will upgrade me to a Mercedes-Benz Vito (which I booked in the first place).
Then, he tried to up-sell me insurance when I clearly told him that I am not interested and that I have already purchased it. He then said that my insurance does not cover everything (without even looking at what coverage I had) and try to further sell me insurance.
The associate than became arrogant and rude when I refused to buy insurance (so he could make commission off me by forcing it down my throat).
When we went to the car lot, they gave a very high mileage Vito and a ton of scratches and dents. I had to take several photos and a video of the damage to make sure he does not charge me when I return to vehicle. He very furious about this and told me not to worry, that he had made all the notes of the damage (but who can trust this man). I asked him how to open the trunk; he said he does not know, he did not even try to help me.
He gave also me a ticket and said when I returned the vehicle I will need the ticket to get back into the lot. However, once we exited the lot, the machine takes the ticket and opens the boom gate, it does not return it. After driving for approximately 30 minutes, the service light came on. In addition, throughout the trip, the engine sounded like an airplane taking off, I don’t know when last Budget Car Rentals serviced this vehicle.
I don’t know where Budget employees these sort of people and how they train them. Next time, I will go with EUROPCAR or AVIS or any other car rental company that appreciates my money and treats me like a customer.
I will also inform everyone I know about my unpleasant experience and inform them to use another company!
Awesome seamless experience
Pros: Professional and friendly stuff. Gave me a brand new Cruze with 400 km only!
Cons: Nothing
Some rolls not clear
Pros: Fast service, price
Cons: 1-One of Front office employee,
2-The renal in website is 210 SR, but they take 390 DHs,
3- Take extra mony for gasoline 67 DHs.
Cons: It's not mentioned here that they take a deposit of 500$ + the rental fee , I was not expecting that .
최악의 자동차를 경험한 여행이 되었다
Pros: 렌트카 사무실의 위치가 공항 입국장에서 가깝고 차량 인도장도 가까웠다
Cons: 2주일전 같은가격에 Kayak을 통해 Abu Dhabi 공항의 Payless rent a car에서 차량렌트를 했었습니다. 두 회사에서 인수받은 차량은 너무나도 많이 차이가 납니다. Budget에서 받은 차량은 최악이었습니다. 달리다가 고장나서 정지할수도 있는 위험한 차량입니다. 차량반환시 주차장에 대기중인 차량들을 모두 관찰해봤는데 이런 차량은 한대도 없더군요. 오랜된 위험한 차량은 새차량으로 교체하던지 아니면 정비를 제대로 하던지... 세심한 관리가 필요할것 같습니다.
I booked a van then they said we never have have 8 seat van
Pros: They are in airport
Cons: I booked 8 seats according to website one month before booking then during pickup they said we never have 8 seats van ..finaly I don't have options only picked up 7 seat SUV Ford.
Pros: Nothing - Not the car class I did pay for - and deliver a very dirty car asking me to complaint on a web site as budget's employees and franchise do not understand the concept of service and product delivery.
Cons: Kayak support and service failed to provide what I was ordering for. From the picture and product descriptions up to the service support.
Pros: I was charged for things I didn't ask for
Pros: pick up process
Cons: did not receive my bill uptill now and don't know how much i will be charged
Cons: Changed the dropoff point and asked us to drop it three hours before what the paid one was because they closed early that day!? And they didn't know that before and we still had to pay full??? Plus they charged us with extra cleaning only because there was a little sand from the beach from the kids - taking the matt out and done, but no, we had to pay and extra 50 $! And the overall costs are a joke, they make a good price on paper but in the end you pay more than anywhere else - don't book there!!
Terrible experience
Pros: Nothing
Cons: I was informed at the counter on pick up that I need to put down a $500 hold on my CC to cover possible "traffic fines". Cancelled immediately. Be aware when renting cars in the UAE with Budget.
Pros: Nothing
Cons: Give very small car and value high 540 Dhs , in other companies same car 400 Dhs, and don't care for customers..
WORST SERVICE EVER :(
Pros: Convenience for picking up and dropping off vehicle at airport.
Cons: The whole experience was terrible!!! :(
First, when I arrived, he told me he does not have a seven seater available became they were fully booked and will have to give me a smaller car. I refused and I showed him my reservation which was made months in advance, he then said he will see what he can down. Twenty minutes later, the other guy came back from the lot and said he will upgrade me to a Mercedes-Benz Vito (which I booked in the first place).
Then, he tried to up-sell me insurance when I clearly told him that I am not interested and that I have already purchased it. He then said that my insurance does not cover everything (without even looking at what coverage I had) and try to further sell me insurance.
The associate than became arrogant and rude when I refused to buy insurance (so he could make commission off me by forcing it down my throat).
When we went to the car lot, they gave a very high mileage Vito and a ton of scratches and dents. I had to take several photos and a video of the damage to make sure he does not charge me when I return to vehicle. He very furious about this and told me not to worry, that he had made all the notes of the damage (but who can trust this man). I asked him how to open the trunk; he said he does not know, he did not even try to help me.
He gave also me a ticket and said when I returned the vehicle I will need the ticket to get back into the lot. However, once we exited the lot, the machine takes the ticket and opens the boom gate, it does not return it. After driving for approximately 30 minutes, the service light came on. In addition, throughout the trip, the engine sounded like an airplane taking off, I don’t know when last Budget Car Rentals serviced this vehicle.
I don’t know where Budget employees these sort of people and how they train them. Next time, I will go with EUROPCAR or AVIS or any other car rental company that appreciates my money and treats me like a customer.
I will also inform everyone I know about my unpleasant experience and inform them to use another company!
Cons: It's not mentioned here that they take a deposit of 500$ + the rental fee , I was not expecting that .
최악의 자동차를 경험한 여행이 되었다
Pros: 렌트카 사무실의 위치가 공항 입국장에서 가깝고 차량 인도장도 가까웠다
Cons: 2주일전 같은가격에 Kayak을 통해 Abu Dhabi 공항의 Payless rent a car에서 차량렌트를 했었습니다. 두 회사에서 인수받은 차량은 너무나도 많이 차이가 납니다. Budget에서 받은 차량은 최악이었습니다. 달리다가 고장나서 정지할수도 있는 위험한 차량입니다. 차량반환시 주차장에 대기중인 차량들을 모두 관찰해봤는데 이런 차량은 한대도 없더군요. 오랜된 위험한 차량은 새차량으로 교체하던지 아니면 정비를 제대로 하던지... 세심한 관리가 필요할것 같습니다.
Pros: Great value, I rent it the vehicle through Kayak, it was a small economic vehicle and the upgrade to a bigger car for same price,
convenient
Pros: overall the service was helpful
Cons: They only take cash in local currency, hence I had to pay with credit card
Pros: Quick, on time, everything without problem
Cons: Too high deposit by credit card only - money is unblocked only after 30 days!! If you rent a car on long term that's ok but for 1 or 2 days it's very unpleasant
reservation was not honored
Pros: NOTHING
Cons: Dollar Rent A Car did NOT honor my reservation.
They claimed that I should have received a cancellation notice, yet, over 90 minutes AFTER my scheduled pickup time, my booking status remained "confirmed" in your system.
This is outrageous. You have wasted both my time and my money.
I will require an immediate refund of whatever charges you have made to my credit card as well as a credit for AED 120 in order to refund wasted taxi fares to and from the airport.
I could not be me more disappointed in your service or lack thereof. I would recommend that you not disappoint me further by ignoring this demand.
Sincerely,
Matthew Sumner
Pros: Good customer service, friendly and accommodating.
Cons: The insurance to drive in Oman was pretty expensive. The car itself was adequate but pretty poorly powered
the service was exteremlly bad
Pros: the car was fully fuelled.
car condition
Cons: front desk staff beahviour
processing time took almost 50 min to get the car
Cons: They charged AED 25 in parking fee which was not included or mentioned anywhere when I made the booking. Picked up and dropped the car back into their garage and paid parking fee. Not at all justified.
Not bad
Pros: Flexible service
Cons: Counting the days by 24 hour. When you pick the car at 2PM and wish to drop it any day after 2PM, you have to pay for 1 extra day.
Pros: Great value, I rent it the vehicle through Kayak, it was a small economic vehicle and the upgrade to a bigger car for same price,
convenient
Pros: overall the service was helpful
Cons: They only take cash in local currency, hence I had to pay with credit card
Pros: Quick, on time, everything without problem
Cons: Too high deposit by credit card only - money is unblocked only after 30 days!! If you rent a car on long term that's ok but for 1 or 2 days it's very unpleasant
Not bad
Pros: Flexible service
Cons: Counting the days by 24 hour. When you pick the car at 2PM and wish to drop it any day after 2PM, you have to pay for 1 extra day.
reservation was not honored
Pros: NOTHING
Cons: Dollar Rent A Car did NOT honor my reservation.
They claimed that I should have received a cancellation notice, yet, over 90 minutes AFTER my scheduled pickup time, my booking status remained "confirmed" in your system.
This is outrageous. You have wasted both my time and my money.
I will require an immediate refund of whatever charges you have made to my credit card as well as a credit for AED 120 in order to refund wasted taxi fares to and from the airport.
I could not be me more disappointed in your service or lack thereof. I would recommend that you not disappoint me further by ignoring this demand.
Sincerely,
Matthew Sumner
the service was exteremlly bad
Pros: the car was fully fuelled.
car condition
Cons: front desk staff beahviour
processing time took almost 50 min to get the car
Cons: They charged AED 25 in parking fee which was not included or mentioned anywhere when I made the booking. Picked up and dropped the car back into their garage and paid parking fee. Not at all justified.
| Most Popular Agency | Budget |
| Most Popular Car Type | Economy |
| Average price | $33/day |
| Good deal | $23/day |
On average a rental car in Abu Dhabi costs $33 per day.
Economy (Chevrolet Spark or similar) is the most frequently booked rental car type in Abu Dhabi.
In the past 72 hours, the cheapest rental cars were found at Payless ($16/day), Budget ($16/day) and Alamo ($29/day).
Car rental companies onsite at Abu Dhabi Intl Airport include Budget, Payless, Dollar, Thrifty, Hertz, Sixt, Avis, keddy by Europcar and Europcar.
Car rental companies that offer shuttle or pick-up services from Abu Dhabi Intl Airport to off-airport locations include Budget, Payless, Dollar, Thrifty, Hertz, Sixt, Avis, keddy by Europcar, and Europcar.
In the last 72 hours the cheapest rental car price was found at Payless Arrival Lounge null (17 miles from city center).
Take a look at our extensive car rental location map to find the best rental cars near you.
