Good to know
|Distance to city center||2.7 mi|
|Nearest Airport||Acapulco Alvarez Intl|
|Distance to airport||10.1 mi|
|"The staff was good service."||(in 30 reviews)|
|"We really enjoyed the breakfast buffet."||(in 12 reviews)|
|"Infinity pool was nice"||(in 32 reviews)|
Time of year
Show reviews that mention
|acapulco||in 6 reviews|
|best hotel||in 39 reviews|
|charge my credit card||in 4 reviews|
|check-out process||in 3 reviews|
|good breakfast||in 20 reviews|
|good food||in 14 reviews|
|great rooms||in 9 reviews|
|great service||in 6 reviews|
|local mexican||in 2 reviews|
|long time||in 17 reviews|
|ocean view||in 42 reviews|
|pool area||in 52 reviews|
|right on the beach||in 59 reviews|
|staff was friendly||in 54 reviews|
|sun beds||in 3 reviews|
|time your check-out||in 9 reviews|
Only good thing is the location ( heart of gold acapulco bay)
We book 3 rooms. Two of them the air conditioning did not work properly even after reported and semi fix still bad bad. They did not have tonic water for my gin and tonic , then I ordered jack and ginger ale , they said I don’t have ginger ale too!!! I said ok give me a piña colada with amaretto and they did not have it also !!! They have complimentary beach beds and umbrellas on the beach only if you spend $500 pesos with them! But how to spend money if they do not have what we want to drink ??? But the worse is their bed and umbrellas on the beach goes only half way to the front as there is a wall of chairs and umbrellas of a local beach guy for renting so the whole beach view is blocked !!! The waiters for the morning breakfast buffet are careles and unprofessional. Reception is a nightmare ! The only team is 100% active and nice is the valet parking! This hotel is advertised with 5 stars and in reality they have max 3. DO NOT WAIST YOUR TIME AND MONEY HERE !!
The amenities and the location were very good.
When we arrived first to our room the balcony was not clean, it had a lot of dust. The staff of the afternoon shift (woman) was a little bit rude, she seemed that she was in a bad mood.
Location and the views!
Too many people and the buffet breakfast was very crowded.
The location was good, right in the centre of Acapulco and nightlife and restaurants. The pools were nice but could be redecorated and the pool water is not filtered too well. The maids cleaned everyday.
Air con not working, moved to another room and air con still not working. Furniture very dated. Have to pay for use of minibar to use as a fridge. The beach sun loungers are not free. An item of my laundry was lost and not much attempt was made to recover it and when I tried to explain at checkout that I was not paying for that item they weren’t very helpful. The bathroom drain was blocked so nowhere for water to go. Twice I ordered food and it arrived with items clearly not on menu and the second time I ordered I specifically asked for it not to be on the plate and yet it still arrived! The staff were friendly but not very professional at times. Not 5 star and will not stay there again.
The size of the rooms is one thing in favor of this hotel. Spacious common areas are also a plus. Breakfast was really good and tasteful, it included local foods such as tamales and quesadillas! Ample variety of fruits, juices, pastries and bread. Location next to La Diana fountain-and-roundabout makes this hotel easy to access; public transport and taxis are plenty avalaible. Views of the bay of Acapulco from high floor rooms are magnificent.
We could not park our van in the hotel premises, as ceiling of the underground parking lot is really low. So, we had no option but to park our vehicle in the street, wherever there was an available space. We had to move from our originally assignated rooms to others because air-con was not working properly in the former; we had to do this transit in the middle of the night, as temperature inside our rooms was unbearable. In the restaurant, while having breakfast once, we saw a cockroach crawling on our table!
With a stay at Hotel Emporio Acapulco in Acapulco (Costera Acapulco), you'll be steps from Condesa Beach and Diana the Huntress. Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and a meeting room. For a surcharge, guests may use a shuttle from the hotel to the airport (available 24 hours) and a cruise ship terminal shuttle.
based on 7,647 reviews
Things to Know
- Friendly service
- Great view
Policies vary by room type and provider.
FAQs when booking at Emporio Acapulco
Where is Emporio Acapulco located?
Emporio Acapulco is located at Av. Costera Miguel Aleman 121 in Adolfo Lopez Mateos, 2.7 miles from the center of Acapulco. Playa Condesa is the closest landmark to Emporio Acapulco.
When is check-in time and check-out time at Emporio Acapulco?
Check-in time is 3:00 PM and check-out time is 12:00 PM at Emporio Acapulco.
Does Emporio Acapulco offer free Wi-Fi?
Yes, Emporio Acapulco offers free Wi-Fi.
Does Emporio Acapulco offer free parking?
No, Emporio Acapulco does not offer free parking.
Does Emporio Acapulco offer free airport shuttle service?
No, Emporio Acapulco does not offer free airport shuttle service.
How far is Emporio Acapulco from the airport?
Emporio Acapulco is 10.1 miles from Acapulco Alvarez Intl.
Can you bring pets to Emporio Acapulco?
No, pets are not allowed at Emporio Acapulco.
Does Emporio Acapulco have a pool?
Yes, Emporio Acapulco has a pool onsite.
Reviews about Emporio Acapulco
Most Popular Landmarks
- Playa Condesa 254 yd
- Amazing World 0.6 mi
- Parque Papagayo 1 mi
- Playa Hornos 1 mi
- Casa de Mascara 1.9 mi
- Mercado Centro 1.9 mi
|Acapulco Alvarez Intl||10.1 mi|