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Pros: "The boarding was made very comfortably. The staff was nice."

Cons: "Fly was cancelled"

Pros: "Amazing crew"
Cons: "Uncomfortable seats"

Pros: "The extras that I was not used to anymore, like a snack and movies. Also punctuality."

Pros: "Crew ok"

Cons: "Just good!"

Pros: "Cool"
Cons: "Thank you for excellent trip"

Cons: "The Screen in front of each seat is fine but the problem is the very long and boring commercials, your content should be brief and to the point. Plus the price of the air fair can not be justifiable to torture the passengers on their dime... Your Marketing team is unprofessional and uncultivated, please hire decent people that CARE.for the customers and the future of aviation"

Pros: "Everything was according to plan, I had no bad experience"

Pros: "Same above!"

Pros: "Smooth flight all around. Didn't use the entertainment"
Cons: "Seats were a bit hard."

Pros: "Everything ran smoothly."
Cons: "The food could have been better but it wasn't horrible!"

Pros: "I think if you pay extra to sit In the front, the seats should recline. Mine didn’t."
Cons: "The stewardess was very rude and"

Cons: "Next time I will like window seat please"

Pros: "Glad it was on time. Everything was great"

Pros: "The service was great!"
Cons: "N/A"

Pros: "Good"

Cons: "The baggage claim at arrival was horribly late- for a bag with priority tag I waited 55 mins to pick it up! Rediculous"

Pros: "everything else was great"

Pros: "Not much waiting time to board , landing was on time"
Cons: "Was two attempts at landing time..didn't really know tbe problem the first time"

Pros: "Friendly staff."

Cons: "How crowded it was and how much they charge for luggagr"

Pros: "Seat assignment"
Cons: "Airlines are skipping on quality"

Pros: "The flight was on time,and the crew was very helpful"

Pros: "Good attitude"

Pros: "Todo estuvo muy bien !!! Fue un viaje placentero !!!"
Cons: "N/A"

Pros: "I had no problems and everything ran smooth."

Cons: "Se abordó el vuelo después de casi 1 hora de lo programado, hubo demasiada confusión con la información y filas para el abordaje, aunque tenía mi asiento asignado desde la compra y ratificado con el registro en línea me cambiaron a otro lugar dejando mi equipaje de mano fuera de vista el cual fue maltratado, nos dieron cacahuetes y elegí jugo de naranja el cual estaba en mal estado, y lo peor de todo fue que tuvieron muchos problemas con la entrega del equipaje, muchos tuvimos que esperar otra hora y el colmo: perdieron una de mis maletas."

Pros: "Price and effort"

Cons: "Music was not working and limited selection of movies"

Cons: "LAX supervisor from Aeromexico super rude!!"

Pros: "Nothing"
Cons: "The worst airline now a days"

Cons: "The seats"

Cons: "Delayed flight, customer service was hard to work with."

Pros: "Mix up with Aeromexico and delta. Long story."
Cons: "Confusion with Aeromexico and delta printing boarding pass."

Pros: "Everything was good."
Cons: "The fee on the first baggage ."

Cons: "Staff people @ checking in Mexico City are the worst! they are unfriendly, rude and unwilling to help people."

Pros: "Nothing"
Cons: "Our flight was cancelled and we received no help. They kept referring us to other departments for assistance and i have wasted hours on the phone trying to get a refund for a service they did not provide."

Pros: "Departure in time"
Cons: "They let oversized Carrie on"

Pros: "I got to have 2 cups of water."
Cons: "There are no vegan nor vegetarian options."

Pros: "Airline gave me a good seat assignment"

Cons: "My seat didn't recline. I paid extra to be in front seat. I was asked to sit in a different row. I paid an extra $50 for nothing.lunch was bread and cheese."

Cons: "Sold us tickets without assigned seats"

Pros: "The entertainment was decent"
Cons: "The check in desk in lax is very unorganized and I think the staff was not knowledgeable at all. After checking in I was not given a boarding pass and told to get it after TSA check in, which made no sense."

Pros: "The price for the tickets"
Cons: "No air in plane while we were delayed"

Pros: "The service.was good im flying again next time..i also love u can chat with other passangers"
Cons: "That we have to pay for our luggage"

Pros: "The expedite process and secured."

Pros: "Spacious seats"

Pros: "Checkin was easy and promt"
Cons: "It was hot and crowded on the plane!"

Pros: "I love the inflight entertainment"

Cons: "Use another airline"

Pros: "M"

Pros: "The seat wasn’t very comfortable"

Pros: "Everything"
Cons: "Yes"

Pros: "Good first. Class seat"
Cons: "Lotsa turbulence, very hard to sleep"

Pros: "many movies"

Pros: "Greets you nicely, on time, caring staffs"

Cons: "Constant delays, wrongful promises of when/how long delays would take"

Pros: "Straight to the point,easy,and convenient"
Cons: "Nothing yet"

Cons: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."

Cons: "There was no entertainment at all, and pretzels are gross"

Pros: "Everything"
Cons: "None"

Cons: "Had to buy another ticket"

Pros: "They made a long trip comfortable with an excellent attitude."

Pros: "There are three meals during the trip."
Cons: "Not at this time."

Pros: "Comfortable and on time"

Cons: "The breakfast was not very good. I would have liked more fruit and maybe a real regular muffin."

Pros: "Nothing"
Cons: "It wasn't Cathy Pacific operation."

Cons: "served snacks without drinks or at least water"

Cons: "The breakfast, no hot meal just sugary food."

Pros: "NA"
Cons: "NA"

Pros: "Everything"

Pros: "It didn't take long for anything."

Pros: "Everyone was friendly"
Cons: "Very tight fit."

Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"

Pros: "Everything was timely, courteous & pleasant. The aircraft was very clean."

Pros: "Great entertainment system at each seat"

Cons: "Food was nasty and they didn't have a non dairy option"

Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."

Pros: "everything ran like clockwork"

Pros: "WHAT FOOD.,,,,,,.AA DOSE NOT FEE US OR HAVE ANY ENTERTAINMENT,"
Cons: "NOTHING AA IS JUST AS BAD AS FIJI AIRWAYS"

Cons: "Taking away headphones 40 mins prior to landing is ridiculous. AA needs to abandon Bose or figure out a better way."

Pros: "Everyghing was smooth and on time"
Cons: "Nothing at all"

Pros: "same as above"

Cons: "No entertainment"

Pros: "everything"

Pros: "Excellent"
Cons: "Excellent every one make the trip a very pleasant experience ..thank U and pilots amazing ."

Cons: "Terminal at LAX requires a bus."

Pros: "Same as above."
Cons: "Same as above"

Cons: "Checkin was a nightmare! Not clearly marked and very confusing at LAX."

Cons: "The delay"

Pros: "Nothing"
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."

Pros: "Very comfortable First seat on the E75. Lots of space."

Cons: "Departure to late hard to get other fly conection ."

Pros: "Service, clean aircraft, I felt AA cares about me"
Cons: "Changing gates before boarding"

Pros: "Business Class seat"
Cons: "People using forward lavs"

Cons: "It was delayed for more then an hour."

Cons: "Practically no food was served."

Cons: "No one at baggage claim to answer questions. Flights Not listed on carousel monitors. Packed baggage claim , Chaos , no employees to assist."

Cons: "WiFi was not working"

Pros: "."
Cons: "."

Pros: "The help"
Cons: "Nothing"

Cons: "Early boarding in sfo, I had to forget my food."

Cons: "My baggage was lost."

Cons: "Couldn’t get the WiFi to work"

Pros: "On time!"

Cons: "no vegetarian óption for breakfast"

Pros: "Staff was ind and friendly. Generous"
Cons: "Wish there was better food. It was okay."

Pros: "Ok"

Cons: "Lack of space and organization"

Pros: "the warm baked goods when we landed"
Cons: "not so much leg space"

Pros: "The direct TV was free on this leg of my trip"

Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."

Cons: "I thought it was ANA but it was United."

Cons: "The gate was so far away. And the AC wasn't working in their terminal"

Cons: "Food was not good"

Pros: "Being up in the sky so cool."
Cons: "Na"

Pros: "Sucks"

Cons: "Easy for check-in and on time"

Pros: "The timing."
Cons: "The landing was a little rough."

Pros: "Great movie selection and quantities of meals/snacks."

Pros: "The stewards were awesome. Funny kind and attentive"

Pros: "Very good! Very nice and friendly employees!"

Pros: "All of the above"

Pros: "The plane."
Cons: "Travelling with a nine week old: no add on seatbelt (as per QANTAS) for lap sleeping, paid for an extra seat we didn't realize we were buying. The food has not improved in the last decade in contrast to other airlines."

Pros: "Everything was fine"

Pros: "Very roomy and workers were helpful."
Cons: "Nothing. It was great!"

Cons: "The boarding process is a bit chaotic. I honestly think the wi fi should be free."

Cons: "Im ok with everything. Thank u."

Pros: "Nothing!!"
Cons: "Everything. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."

Pros: "Food"
Cons: "Did not have enough good snacks"

Pros: "Boarding"
Cons: "Food"

Pros: "cancelled"

Pros: "Nothing"
Cons: "Nada"

Cons: "Seating"

Pros: "Perfect service"
Cons: "Nothing"

Pros: "They did not care"
Cons: "Bad"

Pros: "Price was nice at $142"

Pros: "good movie selection"
Cons: "couldn't reserve seat in advance; told 3 different things when I bought ticket"

Pros: "They were friendly no matter where you were seated. Always had smiles"
Cons: "All was good. No dislikes"

Cons: "My 3rd old was very hungry and I reached out to cabin staff for any kind of food for purchase, they turned me down saying I need to wait for another hour till the dinner time. Did not provide any help there."

Cons: "the airplane is really old! Don't have any amenities."

Cons: "Is ok"

Cons: "No room in the seating, nor in the overhead."

Pros: "Orderly protocol"
Cons: "Boarding is chore based but it went smoothly."

Pros: "Staff was nice and chairs were comfortable"

Cons: "The turbulence"

Pros: "The food."

Pros: "No delay ,staffs were helpful"
Cons: "I had an overweight lady next,extremely uncomfortable for both of us."

Pros: "On time fight"
Cons: "Service airline should serve a least water to the passengers with charging them for it"

Pros: "Terrible! Terrible signage, terrible treatment, terrible organization!"
Cons: "Everything!"

Pros: "Crew always nice"
Cons: "Boarding process was very slow-not normal for Volaris"

Pros: "N/A"
Cons: "Customer service."

Pros: "The crew was super professional"

Pros: "Crew was poor in preparing for boarding. Boarding happened 30-50 minutes past final call."
Cons: "They could have been more open about checking in. They had a long line that was a mix of three flight leaving in the same hour. They could have organized the boarding better as well. Splitting the passengers in three groups didn't play out so well."

Cons: "Not pay to much for my luggage"

Pros: "How punctual they were!"
Cons: "If the air conditioner was better."

Pros: "My experience was so terrible I don’t have anything positive to say."
Cons: "1. The original flight I purchased was less than $100, Volaris cancelled it and the only flight available for me to purchase was then $150. 2. After I purchased the 2nd flight, I called within seconds because I noticed my mother’s name was on the ticket instead of mine! I had previously purchased her flight and somehow the kayak site had auto populated her name, i know for a fact did I did not type in her name, it is longer Han mine and has a middle name, i don’t even have a middle name. I think it was justfly, the third party who sent the confirmation email, I explained the situation, they took my contact information and since I had just called they would reach out to Volaris to see if they could change it to my name, and would reach back out to me within a few days. They never called/emailed me back. When I called Volaris they charged me a name change fee off $80+... I don’t know if anyone cares about customer service at Kayak, I have been purchasing all my personal flights through Kayak since 2007, this is by far the worse ticketing/airline experience I have ever had. Also, Volaris charged me $10 for my backpack that I store underneath the seat in front of me! They are a terrible airline, that straight out rips people off. This is the last time I fly with them, and probably last time I use Kayak."

Cons: "Crew was not prepared with enough custom forms. When we arrived at airport it was a mad Scramble to find some."

Pros: "The flight was delayed 2 hours"
Cons: "My suitcase was damage when I pick it up"

Pros: "The crew was ok no contact no interest on mi is ok"
Cons: "The checking line ,soo bad , need much improvement!"

Pros: "NOTHING"
Cons: "I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!"

Cons: "Being timely"

Pros: "Getting my boarding pass was a hazel and the flight was delayed about an hour and a half. Seats were extremely uncomfortable and they practically didn't recline. Everything on board was sold and nothing was offered complimentary not even a cup of water."
Cons: "What could be improved is, being on time. The seats could also be a more comfortable with a bit more legroom, room to recline, and space between people. Seats felt like I was sitting on the other person's lap. A small drink should be complementary."

Cons: "There was hardly any space under the seats and between each row so it was pretty cramped. Because of this, the flight was not very comfortable."

Pros: "nothing"
Cons: "a lot"

Cons: "I could not check in on my phone. I never received email or link to check in. I tried 4 times in the previous 24 hour period. Using the app wasn’t mentioned until on the plane. When we arrived at the gate, 45 prior to departure, we were initially told to wait until the boss was there. 15 minutes lat"

Pros: "Flight left on time! No hassle with carryon"
Cons: "I hate paying for water. Legroom was ridiculously short."

Cons: "Get the forms to fill up"

Pros: "Good crew"
Cons: "More organization toward boarding"

Cons: "Yes it could be better travel to complicated on Volaris"

Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."

Pros: "Nothing"

Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."

Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."

Pros: "How fast the actual flight was."
Cons: "The accuracy of the departure information."

Pros: "Nothing to like."
Cons: "Everything could be better."

Cons: "Maybe courtesy soft drinks and peanuts"

Pros: "Not to much"
Cons: "Time of departure, really 1 hr delay?"

Pros: "Please don't travel with Volaris, extremely old seats I felt like I was seating on a wooden board with some rocks on it. No room leg. You won't get any help from the Staff at check-in. I was charged $10 to print your boarding pass, the machines to print the boarding pass didn't work."
Cons: "Volaris need to get new seats. Volaris charge you almost for even breathing, I am not kidding. They ask you to use the machines at the airport to print the boarding pass but their logo is not on this machines that's how they make $10 on each passenger. Bad experience."

Pros: "I liked the boarding was pretty simple and went by smoothly. The crew was very welcoming. I was happy to know that the vessel was not fully booked and therefore, had some empty seats to which I moved to. I felt fine like any other flight."
Cons: "No entertainment but that is because it was a short 3 hour flight. Nothing else to report."

Pros: "Everything was fine. I recommend Volaris."
Cons: "Long walk to boarding gate."

Pros: "They provide a good and fast transportation service."
Cons: "We were kind of late for our departure, they kept us for too long in the bus that took us from the terminal to the airplane, but the pilot apologized for this."

Pros: "Service was great but asking for water should not be a paying matter. They want to charge you for everything."

Cons: "The gate change of the flight was not properly notified."

Cons: "They couldn't help me check my bag all the way through to Oakland. The seats were very tight and close together and uncomfortable. I believe we were also delayed."

Pros: "First time in my life that I've never been offered even a glass of water on a flight. I know this is a budget friendly airline, but on a 3 hour flight from Los Angeles to Guadalajara I would have appreciated a small cup of water."

Pros: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."
Cons: "Shock to see pillows and snacks were on sale. Even more surprise when my carry on was weighed with my purse yet others boarded with more than 20lns limit. Stick to your own rules especially since I ended up paying $60 to check in language that was 5lbs overweight."

Pros: "On time, arrived early, good price, good service"
Cons: "Got to Acapulco too early in the morning to check in the hotel"

Cons: "Everything was the worst experience ever"

Pros: "N/a"
Cons: "No real food"

Pros: "everything went well from check-in to the flight crew to getting a taxi."

Pros: "Nothing really"
Cons: "Janet the flight attendant was specially rude, like all the crew Its too bad"

Cons: "Llegue 1 hora antes de mi vuelo y no me permitieron hacer mi check in porque “debería estar ahí 1.5 horas antes”. Me indicaron que debería comprar otro vuelo, ya que ellos no hacían cambios. Me tuve que cambiar de aerolínea y adquirir otro vuelo para el día siguiente."

Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"

Cons: "Kiwi lost my reservation I lost my fligh"

Cons: "They checked us in, at the 2:00am boarding time they told us there was something wrong with the plane and they had fix it. Finally, at 6:00am they canceled the flight. We won’t be booking volaris again."

Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."

Pros: "Punctuality, friendly flight crew"
Cons: "Boarding was an unorganized free-for-all"

Pros: "Very clean plane."
Cons: "Seats don’t recline."

Pros: "Seat super uncomfortable and no leg room"
Cons: "The airplane just seem dirty and disgusting"

Cons: "Desk should be more accessible to clients that are a bit late to their plane"

Cons: "Water can still be free, I mean I know it’s a budget airline, but water?"

Pros: "Crew, new plane"
Cons: "Boarding"

Pros: "Clean new plane"
Cons: "No free food or drink. They give you a menu with overpriced sandwiches, then inform you they've run out. One look around the plane and you see no one is eating. You have to pay with credit card and wont accept cash, which is nonsense! Had to ask them 3 times for my cup of noodles."

Cons: "No way to get a refund, which seems crazy in light of the COVID-19 situation."

Pros: "the fly was delayed and the seats are too crowd"

Pros: "Quick, expedient checkin & boarding"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Waiting time"

Cons: "Communication! Flight was delays over 5 hours. The flight changed from delayed to on time twice throughout the day."

Cons: "Seat space"

Pros: "Price is unbeatable. Convenient direct flight. The rest is all charged so I didn't make use of it. But for those who did pay, it seemed to be fine."
Cons: "If at least water was provided for free."

Pros: "New planes, los cost, relatively on time"
Cons: "Checkin in, boarding, Seats, on board entertainment, food"

Pros: "Flight itself."
Cons: "Boarding an off boarding"

Cons: "Luggage delivery is still incredibly slow!! 20 mins for the first piece"

Pros: "I didn’t get chance to flight . They changed departure time . At the first time when I showed up at my gate 17A , 50 minutes before the departure there was a lot of people waiting for flight to Hermosillo , not the Cancun. ( wasn’t any information about Cancun flight on information display) When I asked crew from desk about my flight to Cancun they told that I need to wait for announcement . I left for 20 minutes , when back 20 minutes before my departure time on my gate crew told me that my flight it’s gone. I didn’t hear any announcement about it. They didn’t change me for another flight , only the told me that they can change my ticket for the flight which is 18 hours later."
Cons: "Everything need to improve"

Pros: "Nothing"
Cons: "Customer service"

Pros: "The crew was great!"
Cons: "Seats are pretty uncomfortable"

Pros: "Vivaaerobus staff lack more preparation, professionalism and customer service. the seats do not recline and sell them doubles"
Cons: "N/A"

Cons: "Mex AirPort ,"

Pros: "It was above my expectations"
Cons: "They made annousments only in Spanish while boarding"

Pros: "Delays everytime"

Cons: "Boarding took just too long"

Cons: "Waiting inside the plane with door open. It is ridiculous to be inside the plan for an hour before takeoff"

Cons: "Not good organization while boarding, too much turbulence, very uncomfortable seats"

Cons: "Seat doesn't recline. Pitch felt smaller too."

Cons: "We were delayed but they didn't tell us till 45mins before the flight was scheduled to depart. Other than that everything else was good"

Pros: "good choice of snacks and food, good entertainment options"
Cons: "vegan friendly food options"

Pros: "The only thing that i liked was that the flight was real quick"
Cons: "That the flight and boarding was on time and if there was a delay that they communicate with the passengers not just have us up thinking not knowing what the delay is for. Also our luggages took over an hour to get the whole experience here was ridiculous. Not happy at all"

Pros: "Flight on time. Smooth flight"
Cons: "N/A"

Pros: "Bien la tripulación. El avión austero"
Cons: "Las indicaciones para subir al avion"

Pros: "Price of ticket was excellent..Flight was good."
Cons: "No entertainment , seat not adjustable"

Cons: "There's litteraly no leg space between seats."

Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"

Cons: "It was delayed by an hour"

Pros: "Very friendly"
Cons: "All good"

Pros: "Very helpful staff !!"
Cons: "Airline overselling tickets didn’t get a seat for me my wife had to travel alone and offered me a flight for the next day"

Pros: "This is a cheap ticket."
Cons: "They tried to charge me for carry on luggage even though I was under weight and under size. They aggressively tried to take my carryon and told me I had to pay 41$ per bag or I could not get on plane. Only when I asked for a manager and found someone to interpret for me and show with a measuring tape and we did they allow me on... total scam - the gate attendant conned at least 15 people before us that had smaller bags that they had to pay (very aggressively in Spanish and many passengers did not speak Spanish so gave in and payed just to get on flight). Once on the flight- you can adjust your seat which for me wasn’t a big deal at 5’1” but any taller would be an issue. You pay for even water on this flight."

Pros: "Nothing"
Cons: "Was horrible"

Cons: "It’s was very bad"

Pros: "Nothing"
Cons: "A really shitty flight. 4 hours late!"

Pros: "Por favor mantener Los precious gracias"

Cons: "Departure ñate without information"

Pros: "There was a gluten free option for snacks! Thanks!"
Cons: "We were delayed and there was no apology given. We missed our next flight because of the delay. Bummer."

Cons: "Crowded, disorganized boarding process. The worst I have ever experienced."

Pros: "The flight on time and the airplane new"
Cons: "The people on caunter very"

Cons: "Check-in took 75 minutes because they kept moving the late people up to the front of the line. Yet other lines moved quickly. Not well organized"

Pros: "Nothing"
Cons: "Due to heavy traffic we arrived 35 minutes prior to our departure and were not allowed to board the flight. The website clearly states that they reserve that right within 30 minutes. Their website also did not allow us to check-in online which would have also saved time. They simply told us no and said it was a lost ticket. When I questioned a credit, refund or an additional flight they said no and offered no assistance. Finally, they called security when I asked to speak to someone else."

Pros: "To my surprise I had to took this trip by time convenience. It was a cheap flight and had never used Viva before. Departed on time and had a great flight"
Cons: "Bathroom"