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It was close to The Ryder Cup venue at Celtic Manor
Very convenient to the 2 places I was going--Westonbirt and Slimbridge, and easily accessible from the M5 .
Recetionist changed our room to better meet our needs Nil. Only point for improvement is to give the travel advice on the website on the booking confirmation as access when not accessing the hotel from the norrthbound motorway meant having to go through a no entry sign which other vehicles were seen to ingnore.
Well sound-proofed between rooms and from outside noise. The lack of a bedsheet meant I couldn't adjust my temperature - too hot under the duvet and too cold with it turned down.
Efficient friendly service, a basic hotel but everything worked as it should.
It was perfect for purpose - in and out whilst on business trip. I would be happy to use it again on such an occasion
It was a good base for our stay and would use it again The only problem was somebody had been smoking in the room we were given and putting the tabs down the sink. This was brought to the staffs attention since we had asked for a non smoking room
Ease of booking and simplicity!
The helpfulness of the staff No extra blanket in the room and it was a very cold night
rooms were very comfortable, staff were great, very helpful only that we did not have a car with us, there was no where to eat other than the servicestation where we had to eat sandwiches all weekend! no bar reastaurant in the area, this was not pointed out, also a taxi wouldnt come to take us anywhere, i had to ring someone i had only just met to come and pick us up when we checked out, the staff were very helpful though.
Staff very helpfull Our room smelt of smoke, but the hotel receptionist found us another room without any fuss.
Quiet location. Comfortable beds and well equipped bathroom. Excellent breakfast.
Nice buffet breakfast. Staff friendly and efficient. Good quality biscuits with the tea/coffee making facilities in the room. We stayed here 3 years ago in a room at the back of the hotel and it was quiet. This time our room was at the front of the hotel and didn't have double glazed windows so we could hear traffic noise from the a38. Walls a little thin too, as we could hear next door's tv and shower.
We chose this hotel entirely for the location as we had a wedding to attend and visited friends and family over the 4 days therefore the proximity to Gloucester, Dursley, Kingswood and Berkeley was the only criteria. We were disappointed that we only had a normal-size double bed, Premier Inns have king-sized beds at a lower price so I would expect bigger beds in this day and age at most hotels
Excellent food, breakfast good variation and evening meal very good value for money. Room very pleasant.
The Staff, service and the food were excellant.
Excellent food. Very peaceful and pleasant atmosphere. Only one chair in a double room with two occupants. Sunday morning breakfast turned out to be self service, rather than the very pleasant waitress on Saturday, and the hotel was fairly busy, so not quite the relaxing experience we had in mind.
Excellent rooms, very comfortable with everything you could need. Friendly staff, good atmosphere. Very good breakfast. Excellant value for money.
The accommodation was comfortable and the tv worked.
Staff friendly bar food was ok came very quickly and open until a convienent time. Room itself was a good size .breakfast was good with plenty of choice. The room was cold as was the bathroom, eventually found the heater in the bathroom and the one in the room took quite a while to warm the big area, just glad it wasnt the middle of winter, the underneath of the sink unit could have done with a clean the cobwebs were hanging and looked like they had been there for sometime(
Excellent food and cosy bar with log fire. Warm comfortable room. The constant traffic noise started at 4am which was surprising given its location but apparently the village is on a 'rat run'.
The location was very nice, with very nice old country style pub feel with a big burning log fire. The restaurant was very nice as well. We asked for pepper sauce with our meal it did not come until we were well into our stakes, then they tried to charge us 50p extra for it!
Well decorated and food was good. Outrageous interpretation of cancellation of our first night that Wednesday afternoon for Friday night did not constitute 2 days notice as required - we were told it would need to be Tuesday!!! Due to the popularity of dining we had trouble getting a car park. Went to the bar at 5 past 11 and were told we couldn't get a drink, even as a house guest, as last orders were at 11pm. Breakfast not available on a Sunday morning until 8:30am.
Superb value - we enjoyed a very good meal in the evening.
Staff very friendly accommodation of a good standard
Atmosphere welcome and very quiet place
Lovely location, interesting old building, good atmosphere in the bar, good restaurant menu A later breakfast on a Saturday would have been welcome
Very friendly staff, beautiful old coaching inn (and yes, has got some low ceilings which feature bumper pads), period decoration, but modern bathrooms Shower was not quite powerful enough
excellent food, good service,staff willing to help when required,overall one of the best hotels we have stayed in and will stay again. could do with a little more signs to reception, as we got lost several times and met others that were lost.
Staff, food and location
grounds and building Three weddings in two nights involved overcrowding and unacceptable noise at night
The surrounding area was absolutely beautiful. The inside of the hotel was very well done and felt very relaxed. I loved all the nooks and different paths going round the hotel which led you to explore the hotel. Unfortunately the gym was very hot - made it almost unbearable for me to work out. I think the changing rooms could also do with a revamp. Separate ladies showers would be nice.
The building and layout, Orangery serving breakfast, the grounds. Room where too hot, perhaps some instruction as to how to turn down/off heating.
A very impressive hotel, beautiful surroundings and grounds. Standard of food was superb. We stayed in a standard room just away from the main hotel building but the standard room was like an executive room in some other hotels I have stayed at, spacious, clean and warm. We stayed db&b and ate in the Morton Restaurant the menu did have supplements I have to say, but they were not in my opinion excessive, especially considering the standard of the food. Prices were expensive in the bar, and on a par with the Portsmouth Gunwharf - about £10 for a lager and large wine. But unless you really want to drink to excess, considering the standard of the hotel then not too bad really, and certain a little cheaper than some in London. The only other small issue that was quickly rectified was the incorrect billing, but mistakes happen and obviously for you to check before leaving. We really enjoyed our stay and we will definately return again in the near future. This has to be one of my favourite hotels in the Cotswold.
This is the second time we have stayed here and we were not disapointed, still the same level of comfort,, location is ideal for Gloucester shopping and we love the pool. Maybe next time we will try the Gym!
Visited Bath and the Cheddar Gorge Food could have been better but for the price we paid very reasonable
good spa facilities Have stayed here many times but has gone downhill, tired room, shocking breakfast in the room, and very poor food in the Moreton's restaurant. Some staff v good some v bad.
Very friendly staff,lovely rooms, great location. The website does not do it justice!
Lovely inn in beautiful countryside. Really quaint and full of character. Bedroom was excellent and very comfortable, quiet too even though it was on a main road. Food was good both restaurant and breakfast.
The staff were very friendly and helpful. The decor was good and the atmosphere relaxed.
It was close to Westonbirt where we were seeing a concert. Needs updating, the room was quite tired looking
The staff were great.
The food was exceptionally good.
The friendly staff The shower was not very good. it had no power
Bar and outdoor spaces are nice. Rooms at the front of the hotel are next to quite a busy road so are subject to quite a bit of traffic noise.
well appointed room