Holiday Inn Express & Suites Alexandria - Fort Belvoir

Did not arrive to Washington DC until 0800PM. Had a rental and by the time we got the car and got to the hotel it was 100PM. The hotel had overbooked and did not have the 2 queen beds that I had booked. They wanted a family of 4 to say in a room with one queen bed and a sofa bed. Front desk rude and did not want to help find another room...kept asking us 'sorry...we overbooked'

Do not stay here if you use a cell phone. This location has non existent reception in rooms. Need to stand in parking lot to get reception. On one occasion we waited 40 minutes for the shuttle to pick us up at the Metro stations. Typical wait is 5-10 minutes. While changing rooms due to defective AC I heard desk staff offer a walk in customer a room rate $70 less than what I was paying based on my advance reservation. When I asked for an adjustment I got a few bucks off but not down to what the walk in person got.

First I want to say that the hotel was very clean, the room was very nice, and the staff were very friendly and helpful. They had a shuttle that would take you to the metro, which was very convenient and the shuttle drivers were super friendly. The reason I would not recommend this hotel was the breakfast. We chose this hotel because it was affordable, had a shuttle to the metro and had a hot/cold complimentary breakfast, which was going to help defray meal costs for us. The breakfast was a joke, all my husband and I could do was laugh. The pictures on the table showed eggs, bacon, cinnamon rolls - they had none of this. They didn't have orange juice for 2 of the 4 days nor did they have skim milk. I'm not a coffee drinker, so my choice was cranberry juice or whole milk or water. I took the water. The toaster only toasted one side of the toast. On our last day, they didn't even have jelly! It actually turned into a game for us to see how many times the woman in charge of breakfast would have to say to me 'the delivery didn't come'. ON the last day I said to her, 'wow, that happens a lot around here' and very seriously she said 'Yes'. Our first two days, the only hot items were gravy, biscuits and sausage. If that's the hotel's idea of a hot breakfast, I'm not sure what to say. All in all, for four breakfasts, I had a piece of toast twice (once without jelly, as they ran out), an apple, two mini muffins and a danish - and I'm pretty sure those bakery items came out of a big box from Costco or something like that. To top it off, when we came home, I discovered that $400 was charged to my debit card - the card I used for incidentals, which we had none of. When I called, they said 'there was an accident' and that it would be resolved in two days. No one said anything to us when we checked about 'the accident', whatever that means (the person on the phone really couldn't explain to me what it meant), but apparently I am supposed to be ok with waiting for $400 to be relea...