Alice Hotels

They really need to clean the walls in the rooms very nasty looking

Needs work and better customer service

Let me preface this review by saying when we travel, we ALWAYS stay in a Days Inn and have enjoyed great service, great experiences with the staff and our room expectations are always surpassed. We are very loyal to this brand. However, this property seemed to be in the process of renovation (at least, I'm hoping so!) so our 6 day/5 night experience was way below average. Our room (#115) had an actual hole in one of the wall corners, complete with broken sheets rocks (literally rocks), about 6x5 inches wide, where a cricket managed to crawl in and stayed the last two days of our trip. There is carpet glued to the wall instead of actual wall molding (ours was coming unglued), the carpet itself was filthy, our feet/socks browned, the bathtub had dust debris, housekeeping was a hit and miss (would service some days, some not at all, room was never vacuumed during our entire stay). Called front desk for housekeeping twice and both times returned to an unserviced room. The pool water was greenish, had dead roaches and other bugs and tree/grass debris floating in it and remained that way during our stay. Passing through our hall, there were doors with room numbers but no door handles, just gaping holes, slightly ajar, the roof tiles stained or cracked. We had an annoyingly obnoxious couple across the hall from us that thought 3am was an appropriate time to cackle and shout in the hallway. The building did not securely lockdown at night, all entry/exit doorways remained unlocked. We received no checkout papers, just turned in the key and went on our way. You'd think for the money we spent to stay almost a week, we'd receive some type of exit paperwork. The whole look of the hotel was just shabby and dirty, patched up here and there. This vacation stay was nowhere near our expectation of the Days Inn brand. Supremely disappointing and not worth the money spent.

The hotel is an old one,not close to the main drag of business. Train tracks close and very loud.

This hotel needs more security measures. All outside entrances are never locked. It is pretty bad when a soccer team says that the hotel was scary to stay in! I guess Days Inn has skipped the inspection on this hotel! I felt sorry for the lady on duty, Saturday. She had to work the front desk and prepare breakfast!