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Cleaning staff. Met needs.
Location to work, but Way too close to Railroad tracks. Staff forgot to remove belongings from other Guests, also prior Guest left plastic bags on smoke detectors covered.Room location was closest point of train's horn sounding, very loud.
I like the kitchen the best. I can bring food and not have to eat out. I don't like how the maids don't take pride in how they get the rooms ready. Every time I stay at this location my room has issues. This time the bed was made sloppy. All sideways, like she was in a hurry and didn't care. No kitchen towel.
Easy access to freeway, quite location and worth staying for the price I paid.
Staff was wonderful! Breakfast choices are lacking
Close proximity to the Santa Clara Convention Center, kitchen facilitates, and price. Breakfast was lacking inspiration. It consisted of coffee, tea, hot cocoa, packaged muffins, granola bars, and oatmeal. No fruit, juice, milk or other cereal.
Very clean and comfortable No. Location was good. Staff was very nice and pleasant.
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This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Walking distance to downtown San jose & Staff was great
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
I liked that it was downtown close to bars, clubs and restaurants.
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
Rooms Staff at the door
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
The restaurant had very high quality food for the price and the bar was elegant and very accessible. Need to have FREE wifi in the rooms! This is 2015 AND the hotel is in the heart of silicone valley. For shame! Hilton
Great location and amazing hotel. The amenities were good as well. The rio was a nice size and I had a view of Levi Stadium. When I came back to the hotel at about 11pm there were no parking places. I believe outsiders were at the bar or guests had their friends visiting. When you are paying for a hotel room it's annoying not being able to park in the parking lot.
Everything was great Everything was good all people there are helpful
It's a good hotel with all the facilities you need, conveniently positioned across the road from the Hyatt convention center. No free WiFi, which for the price of the room, I would have expected.
Andy the concierge took care of us like an old friend.
check in and out convenience. Movies extremely expensive.
Clean. Comfortable beds. Great shower. Friendly helpful staff.
Helpful and friendly staff who keep up with the demands and requests of the guest. Also, a very quiet and clean space that allowed us to get our rest.
Amazing views, great service and great bar
Was given a double bed instead of a king. Uncomfortable and had to sleep in two different beds
The design of the hotel is amazing! I love the modern feel and everything feels new. Downside was I came on a day where teenagers called "future business laws of America" were staying for the weekend. They were loud and obnoxious in the hallways, elevators, and at the pool. It seemed like I could never get away from them!
The staf was extremely accommodating and friendly. the food in the restaurants was of excellent quality and the Lounge Bar was an excellent place to relax and grab a light meal. The room was large and perfect for my business trip. I liked everything about this hotel
Room was excellent, except my city view was a view of the stadium. Can't really complain about that though it was fine. They even sent up a bathrobe to my room when I asked. There was some youth convention going on which wasn't really a problem. However it took me a while to get on the elevator to get to my room
Nice staff Being woke up at 3am due to excessive loud noise outside the hotel window
The hotel is dated and could use a remodel, but it was reasonably priced. The room was clean, large but old. There was a jacuzzi tub in the bathroom which we didn't use. The switches and timer where outside the bathroom which dated the place. Still the room was good for what we needed it for. We had a good stay there.
The room was beautifully remodeled with high ceilings and lots of space. Continental breakfast was filling and fresh. My first impression of the hotel was not great, however, the staff was friendly and the rooms were very clean. The rooms above us were a little noisy.
The staff was amazing at accommodating our requests. I got the exact room I had hoped for. Convenient mini fridge, microwave, and disposable plates, silverware and paper towels were stocked in the room. There was a TV and a wall mounted radio, although it would have been better if the radio had a USB connection so we could play clearer music through our phones. Never got a chance to use the spa tub feature, but it looked like it would have been nice. We were literally right next door to CVS Pharmacy for any last minute necessities. I was also excited that Whole Foods was a 5 minute walk away at most. We had an easy walk to the SAP Arena where we watched the concert with the convenience of leaving our vehicle in the parking lot provided by the hotel. That saved about $25 in itself, and saved us from the concert traffic afterward. We were pleasantly surprised by the hot, cooked breakfast they provided from 6:30 to 9:30 am. Bacon, eggs, fruits, pancakes and french toast, plus other items we were too full to try. Overall, I would highly recommend this hotel, especially if you are seeing a show at the SAP Arena. Update wall radio to allow USB hook up to smart phones. My fiance states the bed was comfortable, but to me it was just okay. You could hear people running around and cleaning going on during certain hours, but it didn't disturb my sleep. Overall, I had a very positive experience at this hotel.
Great hotel, big tubs, free breakfast, close to light rail, very close to Whole Foods, and close to downtown.
Lighting in the room was poor, the shower temperature would constantly fluctuate between scolding hot and just barely warm. The hallways still smelled of fresh paint and carpet was a bit tattered. Location isn't bad and the staff and breakfast was great.
Everything, from cleanliness of our room to the friendly service.
Location was convenient The staff was unfriendly, I did not feel welcome. The lighting in the room was terrible, air conditioning difficult to adjust, and carpet was dirty
Room is very clean and quiet. Love the Jacuzzi. Need more cable channels.
You can't beat the price and the location I also like their breakfast .
Is a great hotel, in my groups opinion it was better suited for many people than the Fairmount Hotel. Next year for fanime we will be staying at the Arena Hotel the whole time.
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
Pam at the registration desk was friendly and professional. Great first impression! I did not receive the complimentary breakfast that was advertised; confusion about a coupon. I was a bit disappointed in this.
Very friendly staff. Nice breakfast. The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice. The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport. Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
The close proximity to the light rail and bus stops ,with very friendly and helpful staff Only two sachets of coffee left in room to use which meant after a night cuppa nothing left for the morning. When I left a note to the maid asking for more only one more sachet was left ---barely adequate for two people!!??
Rooms are spacious and clean. You have to pay for almost everything else; internet, parking, breakfast.
The airport shuttle was terrific to have.
Top notch hotel. Clean, newly remodeled, all amenities & on site restaurants etc The valet. He did not specify pricing of valet vs self park or exactly where self park was located.
Room was very quiet, even with all of the airplane traffic on approach to San Jose Airport.
I really Liked its location, we were attending a event at the convention center and the hotel is actually leads into the convention center. That was great! We didn't have to walk at all. All staff members were extremely nice and willing to offer any help that they could offer. The hotel was very busy due to the event, but the staff still dealt with customers in a very polite and friendly manner. I also wanted to say thank you to this hotel for not treating us any different than there other guest, we have been to other hotels and due to our ethnic background have been treated like we were some how less. This hotel did an excellent job treating everybody well and respectively Thank you so much! Some of the things that we weren't so pleased with that room service had certain hours and that it wasn't 24 hours and that the rooms were a little smaller than what we excepted. But overall we had a great experience
The valet service was overwhelmed since the hotel had no self park option. Plus, the valet was serving guests who weren't even staying at the hotel but attending a concert or conference in the area. It's a bit ridiculous that it takes 20 minutes to drop off a car with valet and another 20 minutes to pick it up.
Excellent location, top choice for San Jose. Walking distance to major attractions and night life in the area. Excellent VTA transit access as well. Also consider the Hilton and Fairmont nearby. Valet parking is $29 with in/out privileges. This is a reasonable price for the area.
Great room overall, clean hotel in excellent location. Close to shops, food, and activities. Great service and friendly staff. Convenient parking (though it costs extra even without valet) garage connected to the hotel. Only a block away from Original Joe's. Despite a few quirks, I would stay here again. Charge for WiFi (unless you are an Elite member), ridiculous prices for snack shop food and goods ($5 for a Dairy Milk candy bar, $6 for an Odwalla Smoothie!), $45 for a t-shirt! Also, the hotel smells like the air freshener they pipe in at many of the Las Vegas hotels (could be a plus if you like that). Also, the choice of "aromatherapy" soaps are awful--why not go the clean, fresh scent of soap instead of burned wood?
Pay WiFi with speed tiers.
Had a problem with the first room but they helped me switch rooms no questions asked
I had called ahead to make sure I coukd check in late, but when i got there, I couldn't find the front desk person (or anyone) for 5 minutes, then when I finally found her, she found my reservation, but couldn't tell what rooms were available & so had to call her manager, and long story short, it was just over half an hour between when I walked in the front door and walked into my room. She said it was her second day, which I can only imagine is really overwhelming, so I was trying to be patient, and I've had good experiences every other time I've stayed there, but i have to say, this one left a sour taste in my mouth.
The staff was very helpful when it was found out that the website I had booked through hadn't communicated with the hotel fully and they had to go digging for my reservation. But I got a room, it was very nice, even if a bit cramped, but that didn't detract from my stay. The grounds were very nice. I enjoyed their exercise room, it was more filled out than most hotels. I just wish I had had warmer weather to enjoy the pool and more time to enjoy every other feature of Hayes Mansion.
The grounds are really nice with a large and comfortable patio seating area and swimming pool. The furnishings in the room were old, old, old, and poorly decorated.
Staff incredibly attentive The shortness of our stay
Great grounds and plenty of character; a relaxing venue with history and luxury.
Used condom wrapper in the drawer. Need i say more.
Beautiful grounds Nice rework of what was there previously Nice pool and hot tub Good lounge Ample parking Comfortable bed Difficult to get to (in the middle of a neighborhood) Staff wouldn't print me a receipt (big issue on business travel) Pool / spa could be open later
Everything from the room/bathroom was spotless incredibly clean . beautiful place to stay. Absolutely no negative comments to say.also GREAT STAFF! Very helpful and on point..even if I have to go out of my way to stay here again it would be worth it.very quite also.no traffic noises etc.will be back for another stay asap!!!
Driving up the residential street and coming upon the entrance for the 1st time gives you a feeling of stepping back in time to another era. The attention to detail and the beautiful wood trim all around gave a feeling of a very special place. I had only one night to explore the mansion and surroundings.
We stayed here 1 night in room 121. It was a suite with easy access to the swimming pool. The back door lead right to the swimming pool. The pool looks bigger in the picture but it's still a excellent size. The staff was great and Sunday brunch was delicious. Good hotel to relax and get away from the regular 9-5. The only thing I can critique is we were there on a Saturday and there's was nothing special for dinner. The bar food was ok and room service food was ok. No restaurants walking distance but no big deal. Everything was releasing
The room was very stylish and functional. All the amenities that a solo traveler needed. If I'm in the area again this is where I'm staying.
It was very clean and comfortable. The room came with a mini fridge and microwave. Great cable TV channels, more than I've ever seen and it was free. Staff were always friendly. The free breakfast was good with made to order omelets, oatmeal with all the trimmings, breakfast potatoes, meat choice, waffles, cereals, etc. I stayed Sunday through Thursday and the price was unbelievable for this area with what it offers. I've recommended it to my friends and coworkers. Also the bed was super comfortable. The free internet was really fussy but I'm secret happy about that... It kept me from working and I actually relaxed instead. People complained about the noise-- my room faced the freeway above the wall-- I didn't really hear much and put the ac fan on only and I heard nothing-- so that isn't a complaint.
Decent staff, good bed, not terribly expensive for the area. Breakfast is all right, with eggs-to-order being the highlight. My room faced a porch where people talked on the phone and smoked at all hours, and the door didn't block noise or smoke. The wifi was terrible -- frequent dropouts, got kicked off the network all the time, and slow even when it worked. Hard to find in between freeway ramps. Ubers always get lost picking me up here.
great breakfast and friendly staff
Friendly staff, great breakfast buffet with custom omelettes, comfortable bed, heater and frig not too loud, convenient right off hwy 85. Lots of places to eat close by. Near to Stanford. Much better value than Domain Hotel nearby. Nothing.
The complimentary breakfast far exceeded our expectations - made to order omelets, sausage, freshly made potatoes. And the front desk staff were incredibly friendly.
The dacor is cheap but effective, much as the facility itself. The mattress was good enough, and they had pillows of variable firmness. The wifi was fast enough for my needs, though I was dropped once. If you are harder of hearing, this is _the_ place for you! Nice amenities, though much of it built as cheaply as possible, and one has to run the Air Conditioning fan (from which, ours did not blow cold air) to generate the white noise to override the televisions and conversations from our neighbors above, below, and on each side, as well as the traffic noise from 85. I hope I'm still as effective, though slow, when I'm as old as the elevator is now. Forget the shared balcony. There's no sound-proofing in the French Doors, so you hear every annoying syllable your drunk neighbors emit, as well as every hybrid accelerating down the 82/85 interchange ramp right below and behind the property.
Hotel Zico is sweet and like getting away to a Greek island. The hotel was beautifully set up to get away from the city bustle I'm used to. I enjoyed the comfy beds and close dining areas around the hotel. The walls are thin so we got to hear rowdy kids at night and loving couples too. So the other hotel visitors were the issue not the hotel it's self.
Comfortable Room and able to good a good night's sleep. Breakfast room was a good size. Buffet style service- waffles, hard boiled eggs, toast, banana bread muffins, country potatoes, sausages/bacon or both, and made to order omelet, greek yogurt and toppings. We could usually skip lunch. Need to approach hotel slowly on El Camino- Entrance driveway is close to the entry for Route 85S - If you miss it- need to drive and make some U-turns on El Camino to get back.
Friendly Staff. Clean, comfortable room with a better breakfast than one expected.
Great location, clean room, friendly service, above-average breakfast, fast WiFi, nice layout. Can't think of any complaints.
Good Location and friendly staff Only one bath towel.
Proximity to Levi stadium and we loved the sports bar! Wish we would have been told at check in before we searched the area for a sports bar prior to the game though. No.
First come fist serve on selecting bed
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Location to stadium
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Nice stay. Room is spacious we love it.
Nice bar and restaurant. Friendly staff and good location
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We booked it due to the it's location to Levi Stadium and the airport. The hotel, itself, is a bit on the older side, but very well appointed .. loved the two bars (albeit expensive!), staff was extremely accommodating. Expensive bars! We had four drinks - 2 drafts and 2 vodka tonics, $ 49.00 !!! I had a mimosa in the am to the tune of $ 10.50. Just seems a little ridiculous. But the bar is on sight which, I suppose, is worth something.
I liked its location and the outdoor pool. It was also nice to have balconies. The parking fee was unexpected and really left a bad taste in my mouth. It felt like just another way to make money and it was not necessary. The hotel's public areas also seemed outdated, however the rooms were updated.
Clean, safe, nice hotel and the staff was very nice. Not knowing we had to pay parking $36. It would have been helpful to know we would have to spend additional $ for parking. The room was small. They put us in an older part of the building. No elevator and with a handicap parent it was to far to walk.
No breakfast included and elevators had water all over the floor from people drudging in from the pool area.
Nothing Rooms smell staff were rude
Options for breakfast buffet That I couldn't take my food to my room.
Nice and clean rooms, front desk staff was very friendly, the dessert I ordered for in-room dining was superb. This was by far the loudest hotel i have ever stayed at, there was no noise insulation! The staff was loud while cleaning the rooms, I could hear a party/loud music from the 2nd floor (I was on floor 6), the guests passing in the hallway were loud and obnoxious, all I heard most of the night was people yelling, hollering and screaming. Never again!
Great staff and service.
Close to working sites for business trips. The room smell is bad.
I made an honest mistake and booked the hotel for a Check in Friday and check out Saturday. I meant to check in Saturday with a check out Sunday. I wasn't able to stay at Crown Plaza and they weren't able to switch my room date or give me a credit. I had 3 kids under 4 years old with me also. I WAS CHARGED FOR A ROOM I DIDNT EVEN GET TO STAY IN
EVERYONE WAS NICE AND FRIENDSLY THE BEDS WERE A LITTLE TOO HARD
Great amenities with pool/workout room/ and arcade, clean, and spacious rooms Room had a little of a smoke smell and I'd pass on the bar area.
Good breakfast and the room was nice for a short stay. The lobby and common areas were very nice. Front desk staff was very nice, fast, and efficient. Room was rough around the edges. Traffic sounds from the highway were very loud in the room. The bathroom needed some repairs - the shower was nearly impossible to turn on the valve was so stiff. Bar staff was slow and rude.
I liked the drink coupon. The service was great . Our room was very nice and clean. There was too many kids around . The pool was kinda of tiny and dirty. I saw dead fly and a bandaid so I didn't get in the pool.
Loved how nice the staff was from the initial entrance of the hotel. The room was lovely and very clean. Bathtub not very big for the suite. But that's out of their control.
Very big and stylish room with huge and very comfortable bed, nice bathroom and a separate living room. Quiet, relaxing stay. Great breakfast buffet. Only very minor things: there was only one bathrobe and no shampoo in the room and the bartender clearly wanted to go home at the end of the evening...
The best part about my stay at the Plaza Suites Hotel was that the room was very clean and comfortable. And the breakfast was very good too. The negative part about this hotel was the staff. They were stressed and not very helpful or nice. That being said, I believe it had to do with a little league series and the hotel was jammed packed with kids, running around like crazy.
The room was a suite so it accommodated the three of us comfortable. Also, the free breakfast was great! not really
The free breakfast is great every time we stay here. The rooms are big, location is perfect, and the bartenders make good drinks. The bar closed too early for us. We went back around 10 pm after the Sharks game and it was already all closed up on a Saturday night.
We loved the late night pantry
room service was delicious and fast. Stay was very comfortable. Beautiful large bathroom. Great location.
The newly renovated rooms and baths are simple and elegant. The Hedley Club lounge serves good food & cocktails. Conveniently located in downtown San Jose, short walk to Convention center. The room lacked many standard amenities: 1) password protected, high speed Wi-Fi (Wi-Fi was free, slow and unsecured) 2) in room safe large enough to fit a laptop 3) stocked mini-bar (empty mini-fridge provided but there were no vending machines or in hotel shop to buy snacks & drinks) 4) in room guide/magazine with local/city info
The bathrooms were well furnished... Better than the actual rooms. The staff was very friendly. True price I paid was not worth the room. It was a very crampt room with ancient furniture. The rooms were a boring shade of beige and our window view was another building being constructed. It's layout seemed more that of a comfort inn with a price tag of 90 dollars a night rather than 150. It's not worth the price, if you have a car go to a comfort inn and save some money cause got the same experience.
There are great people working at Wild Palms Hotel!
Little touches like pool towel service (soft rich absorbent!) and text confirmations. Not really a high end or charming boutique hotel, just a well run chain.
Nice and pleasant staff - The place is not quiet, loud noise when the neighbor starts water (which woke me up VERY early) - Basic breakfast, expected more.
Free wifi, comfy bed, decent shower. Convenient and free parking, close to some great restaurants. Crap TV channels, no on site food/beverage services, small room, overpriced, horrible breakfast, construction on my outside wall early morning,
Despite being in an outer corner room on a very busy intersection, it was extremely quite in our room. We did hear sirens a few times but nothing too bad. Our room was very clean and comfortable with pleasant decor. The breakfast was plenitful and with a fair amount of options. The bed and pillows were both very comfortable. We have stayed here before and would definitely stay again as well as recommend it. Only a slight nit pick, but I would suggest maybe updating the down comforter in the room we stayed (3257) or others possibly. Ours definitely had seen better days and was a lot more worn out than what I would expect from a Joie de Vivre hotel. Do something to fill the gap at the bottom of the door to the room, it's too big allowing air come in and a bit of noise from the hallway.
Chintzy Internet that requires reauthenticating every day. Location is not convenient to highways.
Much of the property is under construction...plastic and sawdust everywhere, and workers start very early in the morning. If this was disclosed during booking it would have helped set my expectations of the place. The shower handle was broken off and there was hair in the drain. They are clearly focused on the renovation, not their current guests.
Stayed in three different hotels during this trip. Paid a third the price of the fancy business hotels and had a better experience with friendlier staff and rooms that were on par for a mid-range hotel. Room was clean with a warm décor - felt less like a cookie-cutter hotel room.
Central location, good parking A little noisy (room was near the pool). Blinds did not close properly and there was landscape lighting outside
Good breakfast, nice room, good location for us.
Windows open 5 inches for fresh air, large tv, elevator was quick Breakfast was barely passable, staff was nice but did not care, bookings.com does include breakfast even when you pay for it, bar food was not presented well and it was not tasty, pillows were terrible
It was easy to find, clean, quite, and friendly Nothing
Clean, modern spacious rooms. Paid Wi-fi access with high priced rooms did not make sense. Hot water for showers was not hot,
It was functional and my room was fairly large It was considerably overpriced for the value. The hotel looked and felt like a lower middle market hotel, not up to the brand standard or the price.
The room itself was great! It was definitely a sight for sore eyes when we checked in late into the night. But the staff were pleasant and cheerful. I'd book again hands down. Thanks for the stay!
Beautiful hotel. Nice garden patio area where room looked on to. Food quality was below average. The 28$ filet mignon was tasty , but only half inch thick. The "baked" potatoe was steamed in a warming tray. The breakfast buffet was not worth the price, and sub par. Potatoes were hard and tasteless, pancakes were hard. Actually had better, and more choice, at free buffet with Best Western Plus. No restaraunts or meeting spots to watch games or get snacks on weekends, or afternoons
We had a wonderful night here with our kiddos for a little "staycation." We live in San Jose and wanted to get away for a night befor using our Great America passes. The room was nice and clean the beds were comfy and the pool and jacuzzi were AWESOME! Very nice. My hubby was a bit bummed that there was no continental breakfast.
The location is convenient and the price reasonable This is an odd and aging facility that is absolutely filthy
Price & location; room was nice.
The shuttle to the convention center was good. I was in a room in the back of the hotel with no elevator. They charged me for breakfast while others were given breakfast free. The breakfast wasn't a great one and had very little choice other then scrambled eggs and a few other things. The shuttle to the convention center was unavailable after 10:30. My whole point of getting a hotel was so I didn't have to drive and to avoid parking. The staff was not very helpful.
great service and excellent hotel
There was a large party going on in the banquet rooms, which you heard throughout the hotel. The worse part was when it was wrapping up. not sure what was being moved...i.e.: large furniture or equipment... But after 11 pm, it is inexcusable. I would definitely not use this hotel on Friday or Saturday night due to the noise levels.
I love the rooms. They are clean and well maintained. I feel comfortable in every room I've stayed in. The service is wonderful. The staff is friendly and helpful. I enjoy coming back to this Four Points time and time again.
They actually have great cable, very friendly staff, just overall a great experience!
Our bed was comfortable and room was clean Requested early check in and rooms close together for our group. We were late for our function due to late check in because of hotel and weren't even given rooms on the same floor as our friends. Staff said they were giving us an upgrade for our inconvenience and didn't. We were very disappointed in their failure to accommodate our only two request!! For that reason, we will not stay at the Sheraton again!
I was very please with the easy check in and check out process. The room was very clean, the bedding was very comfortable. The pool area was very clean and my family enjoyed night swimming as the pool was heated. It's near shopping and eating and the parking was easy. The only thing that was slightly uncomfortable was the airconditioner. It's so close to one of the beds that the air is blowing on you the entire night.
It is in the ghetto. Don't plan on leaving the hotel at night.
We had an early morning flight from SJC so needed a place to stay nearby. The hotel was comfortable and had a nice shuttle. The hotel is off the beaten path and there isn't much nearby. We ended up needing to eat at the hotel bar (which turned out to be acceptable).
Walking distance to Levi Stadium. Email for online check in and extra towels. Clean. Helpful staff. Rooms tiny with 2 beds which are more like extra wide twins than doubles. Bath also like closet. Motel like format. Room rate of over $300 ridiculous. Worst value ever.
great location to great America and close to all good restaurants nothing
Hotel was lovely and staff was very nice and friendly. Would recommend.
Friendly & helpful staff, comfy beds, nice linens, clean rooms. Relatively quite. Conveniently located near convention center, stadium. Expensive for a remodeled motel. Difficult-to-find front office--shared with IHOP entrance. Also hard to find light switches in room (looks like IKEA lighting). Awful lighting over mirror. Teensy exercise room.
This is not a three star hotel, and yet, I paid $170 a night to stay here. Hotel is about a mile from the conference center, but unless you're at the Hyatt (connected to the conference center) or directly across the street, you'll want to drive so the distance isn't as relevant. Nothing worked how it was supposed to. Bathroom from 1997, check. Shower knob that is impossible to use unless you put your back into pulling it out, check. Damp smell because you can't even open the windows, check. Lamps from Office Depot (genuinely, I have similar lamps at my office) that give you a feeling you're in a doctor's office, check. Shoddy paint job, check. I booked through Priceline, which was a mistake. I refused to spend my last night in this hotel, and when I called Priceline they supposedly called the hotel and claimed the hotel wouldn't refund my last night even though the quality was so poor. Similarly, the hotel said they wouldn't refund my last night because of Priceline. Long story short, I decided to eat the cost of spending the night somewhere else to avoid yet another day in this sad, sad hotel/motel. This is an $80 hotel, not a $180 hotel.
A very easy check-in and great modern deco
Everything else but the tub was amazing. The bed was comforting and the staff was great. They really are just super friendly and very welcoming. I would recommend staying here. It's affordable for what they offer. You can easily notice that they used like those dry wall putty things to fix tares in the tub. It really looked dirty than upkept.
comfy beds with lots of good pillows far from good restaurants, outdoor access to rooms, limited pool hours
Staycation Paradse... Ran away Halloween night... Great food drinks and security keep fun a perfect balance
Convenient location, rooms are spacious Staff who were responsible for room service, hotel operator on phone were outright rude
Fun location, great vibe, beautiful common areas and outdoor living space. Wonderful breakfast included with room. Called to confirm pool was open (November) with beverage service, were told it was and that someone would come out to offer us drinks. Nobody ever came for 3 hours.
Very comfortable room. Close to shopping and great food.
the cleanliness and uniqueness of the room and facility
Great hot tub and pool in a convenient location right in Santana row. Spacious rooms, well furnished and decorated. A welcome respite from Silicon Valley. N/a
The Valencia Hotel is one of my all time favourite hotels. the location is excellent, priced competitively and the staff are friendly and helpful. Great service!
I've always thought La Quinta's were great motor hotels, but I was not expecting to find such a beautiful modern style design, like other boutique hotels. The room was clean, the hotel staff were great. Access to WiFi was easy. And It took me less than ten minutes to get to the airport. There are not a lot of dining choices near by, but it gave me an excuse to explore the city. I found some great restaurants about ten minutes away.
Room was clean. Most of the staff was friendly.
The evening attendant arranged to have a cab waiting at a specified time. Just as promised the morning attendant reminded me of the arrival time for the cab. a few minutes early - ghe cab appeared. Very satisfactory for my late arrival and early departure.
The beds were confortable and the rooms clean. They changed me to 3 different rooms in 5 days because of several issues so I get the chance to try several beds. The staff was friendly. The outside of the building looks more like a motel and the carpets looks old. In my first room, the AC was broken and it was 80F. They moved me to another room the next day just under the construction. The renovation was going from 8:30am until 6pm weekend included. Add the noise of the airplanes taking off, this hotel was the noisiest place I ever stayed. The hotel is directly under one of the runaway of San Jose airport and not next to it so the noise is higher than any airport hotel I stayed in the past. The food was terrible. I ate outside after my first breakfast there. There is no restaurant on-site or nearby. Their parking shares the parking of a fastfood but I don't call this a restaurant to eat. The neigborough was really not nice (industrial looking). I would never come back here.
clean quiet room bed too soft, and too high off ground