Extended Stay America San Jose - Santa Clara

Location I travel consistently for business and as a Marriot rewards member this is the worst Extended Stay EVER!!!! I attempted to check-in 1 hour prior to check-in and the room was not ready which was not a problem however, there is no restroom in the lobby and

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Location Trains!

There is one employee at this location . She alone was the reason we stayed after some issues with the hotel room. This woman is an asset to your hotel. The amenities of the Hotel said there was Breakfast, what it failed to mention is that it is 'grab & go' muffins and coffee. One of the rooms bathtub was stopped up with hair, the refrigeration unit wasn't working, no daily housekeeping, slowww intern

Parking is free. 1] The manager enjoyed smoking, and was all to happy to share the second - hand smoke with the hotel guests. 2] The place is down the street from the landfill. 'Wake up and smell the garbage.' 3] Where there's a rude manager, expect rude hotel staff.

The hotel itself and its cleanliness and staff were very good. The location of the hotel made it far too loud. Along with train tracks directly adjacent to the hotel and trains running by throughout the night, construction crews working at 4:00 AM across the tracks made sleeping virtually impossible.

Location to work, but Way too close to Railroad tracks. Staff forgot to remove belongings from other Guests, also prior Guest left plastic bags on smoke detectors covered.Room location was closest point of train's horn sounding, very loud.

Cleaning staff. Met needs.

Location

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Location was close but traffic was terrible. Room lighting was out, and bathroom was filthy. Toilet had pee stains.

The bed was comfortable. The room itself was clean. Breakfast was a grab-and-go style. Bathroom was clean but the shower's drainage moved very slowly. I took my shower in a constant puddle of water. Wifi was okay.

Kitchen None

Worst Experience in my life! I rented 4 rooms all of them smelled horrible. I was too tired so I went to sleep anyways. My wife woke me up at 3 am because there was a Mouse in the room! There was no attendant but the laundry lady. Beds are too small. Worst Experience in my life! I rented 4 rooms all of them smelled horrible. I was too tired so I went to sleep anyways. My wife woke me up at 3 am because there was a Mouse in the room! There was no attendant but the laundry lady. Beds are too small.

There were stains on the headboard and burn holes in the bathroom sink. Overall, the place could have been much cleaner.

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A place to check in and check out. No facilities in the room. No hair dryer, no slippers, no coffee pot, no glass, no bottled water, no shoe polish, absolutely nothing but towels and soap.

Inexpensive and good coffee. There were nail clippings on the floor, hair in the bed, on the bathroom counter, and in the shower, and the place smelled like cigarettes - even though it was a non smoking room. It was a very gross feeling to stay here.

It was very quiet and peaceful. Only thing I disliked was a train going by occasionally. Also, getting assigned to a handicap room.

Helpful, friendly staff. Good price for the area. The refrigerator, shower head, and air conditioner need repair or maintenance. Would be nice to have the kitchen supplies there upon arrival instead of having to ask the front desk. Bed was overly firm.

Sevice was horrible, employees are rude. You can tell room have not been rented for awhile, old sign on the door and room was covered with dust

I liked only the tow ladies employed at the disk one pregnant and one older with glasses they both were very nice i liked the facts there is a free light break fast i liked the fact there is stove and refrigerator as well free net and tv etc.. Train is near by you can not sleep, needed ear plugs. I found tiny small insects on my computer screen. Cleaning employees cheat and does not change covers right to save time .rooms are badly insulated i can hear all they do and say bad location indeed

the city it was located in was the best thing about this hotel this hotel was not even close to the star rating advertised do yourself a favor stay away The hotel was in need of a make over the linen was rough and there was a musty smell in the rooms I changed rooms and looked at three different rooms the employees were not professional they were joking about the origin of my name between themselves

Location They don't make up room.

nothing one of the few hotels left that do not offer HD programming. Time to get with the times. Standard TV signals do not look good on flat screen TV's

It was close to Levi Stadium The room was run down with huge holes in the window screens, the shower curtain rod was coming out of the wall, & parts of the dry wall around the show head were missing. There was also a notice on the door about the water and power being cut-off the day

Location A little beat down and not maintained very well. Faucet leaked, loose toilet seat, slow wifi, and a few other things. Looks better from the outside than it is.

None Cleanliness: hotel room full of filth and bed bugs

Location Cleanliness and bed bugs

I arrived to check-in after 4:30 PM, my room was not ready. They told me it was still being cleaned. Took over an hour. My room was never cleaned during the 4 days I stayed there. No one at the front desk before 7 AM. Terrible Customer Service

The lady at the front desk was rude at check in, i requested if i can have a two bed room and she told me that i have to pay extra. the room she gave me was a dirty room the there were used towels in the bathroom and the bed look like someone had used it

nothing everything. customer service lack in many areas

Don't stay here! Hotel is old and bad area. I had everything stolen. The hotel is not worth the money. I rather stay at a Best Western or Days Inn. During my 1 night stay in less that 5 hours I had everything stolen from the car. Hotel charge me extra just for an extra bed.