Aging hotel. Friendly service, but they were very understaffed. The breakfast wasn’t great - coffee and juices tasted awful. The room did seem clean, but furniture needs to be updated (peeling leather, etc).
2 stars
Comfort Suites Amarillo
Photos of Comfort Suites Amarillo
Overview
Get more of the space you need to spread out, relax or work at the smoke-free Comfort Suites in Amarillo, TX. Our convenient location makes this all-suites hotel your ideal lodging destination when business sends you on the road. You are sure to appreciate our meeting rooms, banquet facilities and business center as well as free WiFi, free hot breakfast, an exercise room and indoor heated pool. Laundry facilities and valet cleaning services are available, too. Each spacious suite features a refrigerator, microwave, convenient AC and USB outlets, flat-screen TV, desk, coffee maker, hair dryer, iron and ironing board. You'll Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.
Amenities at Comfort Suites Amarillo
- Indoor pool
- Fitness center
- Free Wi-Fi
- Coffee machine
- Business center
- Cable or satellite TV
- Meeting/Banquet facilities
- Internet
- Parking
- Pets allowed on request. Charges may apply.
Laundry
- Iron and ironing board
- Laundry facilities
- Laundry service
Services and conveniences
- Business center
- Meeting/Banquet facilities
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Air-conditioned
Pool and spa
- Sauna
- Indoor pool
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Elevator
Bathroom
- Bathtub
- Hairdryer
Parking and transportation
- Parking
Media and entertainment
- Cable or satellite TV
Workspace
- Desk
Dining
- Coffee machine
Things to do
- Gift shop
Family friendly
- Complimentary breakfast
Fitness
- Fitness center
Reviews of Comfort Suites Amarillo
7.5
Good
191 verified ratings
Wonderful
98
Very good
22
Good
14
Okay
10
Fair
11
Mediocre
9
Poor
27
Summary of reviews
Guests say
Guests generally appreciated the cleanliness of the hotel and its convenient location. However, many expressed dissatisfaction with the service, citing issues such as unhelpful staff, malfunctioning amenities, and unresolved complaints. The overall experience was marred by negative aspects, particularly regarding room conditions and service responsiveness.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
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Score by provider
7.5 out of 10
134 reviews
8.1 out of 10
7 reviews
6.2 out of 10
4 reviews
All reviews
Pros (+) Location was the only plus, as we wanted a hotel closer to the canyon. Housekeeping could not keep up with the busy weekend. Our rooms were so dirty at arrival, we requested to change rooms to another "cleanish" room. To be fair, they were in the middle of updating the hotel, but cleanliness issues had nothing to do with the renovations. If you have no choice but to stay at the Ventura location, m...
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Pros (+) Location to restaurants and stores.
Cons (-) The hotel looks new from the outside, however it is deceiving. Upkeep of hotel could be better. Mattress covers aren't washed, had old blood stain and hairs all over. Walls have lots of stains. Ketchup splatter on walls not cleaned. Pool area had bad odor.
Cons (-) there was trash still in the room. empty pizza box and dirty plates. also no remote and the breakfast was limited.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the breakfast at Comfort Suites Amarillo?
The breakfast at Comfort Suites Amarillo is known for being very good, with a variety of options available.
Are the beds at Comfort Suites Amarillo comfortable?
Yes, the beds at Comfort Suites Amarillo are known for being very comfortable, providing a good night's sleep.
Is parking readily available at Comfort Suites Amarillo?
Yes, there is plenty of parking available at Comfort Suites Amarillo, ensuring convenience for guests with vehicles.
How is the cleanliness at Comfort Suites Amarillo?
Comfort Suites Amarillo is known for being very clean and efficient, ensuring a pleasant stay for guests.
When is the best time to visit Comfort Suites Amarillo?
The best time to visit Comfort Suites Amarillo is during the high season in June, ensuring a great experience and value for your stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Visits
Visiting in October, the low season, may offer more affordable rates and fewer crowds.
Explore Nearby Attractions
The hotel is conveniently located near several attractions such as the Amarillo Museum of Art, Helium Monument, and Amarillo Botanical Gardens, all within a 2-3 mile radius.
Check Room Amenities
Some guests reported issues with specific room amenities, such as the pull-out couch lacking a mattress. It's advisable to confirm the condition of all amenities upon check-in.
Pet-Friendly Accommodations
This hotel is pet-friendly, but some guests noted specific room maintenance issues related to accommodating pets. It's recommended to inquire about pet-friendly room options and associated charges.
Verify Pool Availability
Some guests were disappointed by the unavailability of the pool despite it being advertised. It's advisable to confirm the status of the pool before booking if this amenity is important to you.
Breakfast Timing
If you plan to enjoy the complimentary breakfast, be mindful of the timing as some guests missed it due to sleeping in.
Inquire About Room Types
Some guests mentioned discrepancies between the room type reserved and the actual room provided. It's advisable to double-check the room type upon arrival to ensure it meets your reservation.
Address Maintenance Concerns
Several guests reported maintenance issues such as sticky bathroom floors, malfunctioning toilets, and substandard showers. It's recommended to promptly report any such issues to the staff for resolution.
Consider High Season Visits
June is the high season, so if you prefer busier atmospheres and potentially higher rates, this may be the ideal time to visit.
Location
12 Western Plaza Drive, Amarillo, TX 79109
What's nearby
- Jack Sisemore Traveland RV Museum1.7 mi
- St. Mary's Cathedral2 mi
- Amarillo Museum of Art2 mi
- Helium Monument2 mi
- Don Harrington Discovery Center and Space Theater2 mi
- Amarillo Botanical Gardens2 mi
- Baptist St. Anthony's Health Care System2.3 mi
- Northwest Texas Hospitals2.4 mi
- Chase Tower Amarillo2.6 mi
- Westgate Mall2.7 mi
- Amarillo Historical Museum2.7 mi
- Globe-News Center3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Comfort Suites Amarillo
Low season | March |
|---|---|
High season | June |
Average price (weeknight) | $88 |
Average price (weekend night) | $110 |
When to book a room at Comfort Suites Amarillo
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Comfort Suites Amarillo
FAQs when booking at Comfort Suites Amarillo
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See most recommended stays in AmarilloGood to know
Value for money | 6.9 |
|---|---|
Distance to city center | 3.6 mi |
Nearest Airport | Amarillo |
Distance to airport | 10.0 mi |
Everything you need to know for your stay in Amarillo
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